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Review #38 of

Have you bought a solar system since you got your quote? Yes
If yes, which supplier did you go with? Mark Group
What made you choose that supplier over the others who supplied quotes? Other - see below:
Other... Able to supply a system to meet our needs and to suit the roof space available.
What size system did you go for? 3kW
How much did you spend? $10,000 to $15,000
Value for Money: 3*
Quality of System: 4*
Installation: 5*
Customer Service: 1*
Is there anything else you would like to tell us about your experience?
The purchase and installation was highly stressful as office staff were less than helpful, often failed to follow through with promised actions. eg reciept supposed to be sent by email and post arrived by post 3 weeks later, promise to advise installation date in advance electrician rang 20 mins before arriving to install meters.
Took too many attempts to get anyone to answer queries prior to installation. Generally staff did a job but didn't hand information on to appropriate person for follow up actions so you need to keep chasing to ensure you are moving through the system.
Review Posted by Pam from NSW on 1 December 2010