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Review #97 of

Have you bought a solar system since you got your quote? Yes
If yes, which supplier did you go with? Mark Group
What made you choose that supplier over the others who supplied quotes? Best Service
Other...
What size system did you go for? 1.5kW
How much did you spend? $3000 to $6000
Value for Money: N/A
Quality of System: N/A
Installation: 4*
Customer Service: 3*
Is there anything else you would like to tell us about your experience?
There is an over reliance on Google Earth instead of on site assessment. I was told what I had proposed would not fit on my roof after I had paid a deposit but before a proper on site assessment had been made. After I questioned this a representative got on the roof and took measurements. He also inspected the roof cavity and confirmed that the proposed installation would fit. When installation was carried out under senior company supervision it was found that the 5 panels could be installed in one row and I could have installed at least one and possibly two more panels above.

Customer service after the earlier problem was excellent. Value for money and quality has not been rated yet as the system was only installed two days ago.
Review Posted by Brian from NSW on 13 April 2011