Suntrix Reviews
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About
Please Note: It has been reported to SolarQuotes that Suntrix has gone out of business.
03/04/24: An ASIC Public Notice advises SUNTRIX PTY LTD ACN 138 476 105, after a general meeting of the members of the Company, resolved the firm should be wound up and liquidators were appointed.
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Proudly SA owned and operated, Suntrix was awarded the Telstra SA Business of the Year in 2013 and NECA-SA Award of Excellence for their 86.25kw commercial installation at Salisbury North Football Club.
Suntrix provided solar solutions to the commercial (small and large), residential and wholesale sectors in Australia.
Suntrix were adamant they are not just 'another solar company'. They provided a full turn-key solution for their clients, focusing on solar expertise, value products and personalised customer service.
They provided rent-to-buy finance options, energy-efficient products and ongoing monitoring and maintenance of your solar system.
You can read customer reviews below. If you've been a customer, we encourage you to leave a rating and review of Suntrix.
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The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Suntrix Reviews (203)
Show Most Recent reviews from All time across Australia
Average Scores
4.2/5
Value for money
4.1/5
Quality of System
4.4/5
Installation
4.2/5
Customer Service
- 5 star 25
- 4 star 147
- 3 star 27
- 2 star 3
- 1 star 1
13 December 2023
21 August 2023
Thorough and responsive sales team, efficient and helpful installers.
Michael managed the initial quote and was very responsive to all my questions and didn't hesitate to change the brand of the panels after I sought some advice from Solar Quotes. They negotiated on price each time I asked, and Michael was very quick to answer any other questions. The time between signing and installation was super short. I think I was expecting the whole process to be a lot more drawn out, but the two installers (Brodie and Brodie) were excellent. They worked hard all day to finish the panels and battery, rather than having to come back for a second day. They provided some very sound advice on the location of the battery which saw me change my original plan. (this advice was also supported by a friend in the Fire Service, so i was very grateful to Brodie for his insight).I absolutely love the set up, its neat and unobtrusive and panels are not actually visible from the street at all, not that I was concerned about that.
The system is only newly installed so i'm yet to see a bill, but hopefully there is a significant reduction from where we were.
08 August 2023
Excellent service
From first contact to completion of the system, everything was very transperant and clearly explained. The sales Manager went into every possible detail when asked and was able to draft up the best possible system for my house. The installers where excellent, curteous, helpfull and very professional. Suntrix was able to organise a electricity provider which offered an excelkent deal for me.13 October 2022
Excellent engagement, good value for money
Sales quoting process was excellent, great engagement and follow up by the salesman. Talked me through the process really wellCustomer service was excellent
Installation was ok, works were re-scheduled on the day due to wet weather a few days prior - could have been more pro-active. Installers were polite and considerate once onsite
14 June 2022
Very smooth installation
Quoting service was excellentQuality of installation was very well done and extremely neat and tidy
Customer service was excellent, answered every question with clarity and detail.
11 December 2021
Overall, a very good experience. A little slow in responding at times but things have improved since then.
Inverter rating: 5/5
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Inverter rating: 5/5
25 October 2020
Suntrix were great
Suntrix was a very professional company. They suggested where to put the panels so we could get maximum solar power using different parts of our roof. They also put the panels up on the day they said they would.They came out and explained the system. Suntrix has been around for a long time and being a SA company we were happy to go with them.05 August 2020
Disaster backup service
Suntrix customer service is completely none existent.What I am about to tell you is just so unprofessional and unbelievable.
I have been waiting for a replacement solar panel under warranty from Suntrix (are you ready for it) ....3 years 4 months
Only to receive a message that panels have arrived and when I contact them for a confirmation date...yes you guessed it! The response was....
Sorry the panels delivered to their store are not your panel model.
Exactly what they said to me 3 years ago when I rang to confirm a replacement date...mirror image response.
What makes this experience even worse is these panels are freely available here in Australia .
Suntrix's feedback is ...they are locked into their Warranty Policy and will continue to communicate with their overseas supplier.
My ridiculous patients has had enough and Consumer Affairs will step next week if a genuine date to replace this "one panel" is not given in writing !!
I think the last 3years has aged me 10 years...lol !
Geoff.
Panel rating: 4/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations.I have spoken to the team about your case. I understand and share your frustration with the delays from the manufacturer supplying the warranty panels. I believe our team have taken numerous steps to ensure that your system performance has not been compromised during this period including the installation of a temporary panel with an optimizer which we agreed you could keep at no charge in addition to the warranty replacement. We also used significant resources trying to source your panel locally without success. We take our customer feedback very seriously and I would really value the opportunity to speak to you in more detail about your experience. Please do not hesitate to contact me on 71278600 or email [email protected].
23 April 2019
The SunTrix sales experience was quite good. A friendly knowledgeable sales associate helped us make a decision about what type and size of system to get. Their recommendations lined up with the research we'd done so we decided to go for it and gave them a deposit for the system.
In hindsight without a firm install date I wouldn't make that mistake again. "We will get to you as soon as possible" and "you are next in line" turned into 3 months later we had our system installed.
Other notable things are instead of using standard wireless connections to the internet for monitoring we ended up with a box called a MyWatt. It seems to be a SunTrix proprietary box that is acting as a wifi bridge. Except unlike a normal wifi bridge any issues with it requires contacting SunTrix. Another had I have known I would have waved it off instead the installers wacked it up on the wall, with double sided tape that fell off a few days later, and it showed up on our invoice.
Lastly, a portion of our roof is nearly flat and that portion ended up with 6 panels. Hopefully if Adelaide ever gets rain again they'll clean themselves up a bit because now 2 months out from the system being brand new 6 out of 20 panels are coated in dust and grit.
The system itself seems to be working fairly well but knowing what I know now I would not engage SunTrix to install another one or recommend them to anyone.
Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations.
We take our customer feedback very seriously and I would really value the opportunity to speak to you in more detail about your experience and determine if there is anything we can do to make things right. Please do not hesitate to contact me on 71278600 or email [email protected].
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In hindsight without a firm install date I wouldn't make that mistake again. "We will get to you as soon as possible" and "you are next in line" turned into 3 months later we had our system installed.
Other notable things are instead of using standard wireless connections to the internet for monitoring we ended up with a box called a MyWatt. It seems to be a SunTrix proprietary box that is acting as a wifi bridge. Except unlike a normal wifi bridge any issues with it requires contacting SunTrix. Another had I have known I would have waved it off instead the installers wacked it up on the wall, with double sided tape that fell off a few days later, and it showed up on our invoice.
Lastly, a portion of our roof is nearly flat and that portion ended up with 6 panels. Hopefully if Adelaide ever gets rain again they'll clean themselves up a bit because now 2 months out from the system being brand new 6 out of 20 panels are coated in dust and grit.
The system itself seems to be working fairly well but knowing what I know now I would not engage SunTrix to install another one or recommend them to anyone.
Supplier Reply:
Hi Nick,Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations.
We take our customer feedback very seriously and I would really value the opportunity to speak to you in more detail about your experience and determine if there is anything we can do to make things right. Please do not hesitate to contact me on 71278600 or email [email protected].
29 October 2018
Whilst not the cheapest of the quotes received, the quality of components combined with technical knowledge, service & installation made Suntix a standout for us
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29 January 2018
This exercise has coincided with me being very ill. For several reasons, not least, Suntrix are on about their 6th installation in my retirement village meant their rep was able to give me a lot of help.
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06 November 2017
08 November 2015
Gday Finn.
We are very happy with the whole procedure except one thing which no one tells you ,on the day the system goes in and its up and running they tell you that it has to go off until new electric meter goes in ( because existing meter goes backwards at 100 miles an hour)
That takes about another month.
Now we knew we would have to wait for new meter, But thought the supplier would get free power for a month.
After installation friends and family with solar systems all said Oh yeah that happened to us, but said nothing about it before.
Thankyou for your interesting and informative advice.
The three companies you recommended were all good ,But Suntrix advice and help and flexability in different options won our business.
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We are very happy with the whole procedure except one thing which no one tells you ,on the day the system goes in and its up and running they tell you that it has to go off until new electric meter goes in ( because existing meter goes backwards at 100 miles an hour)
That takes about another month.
Now we knew we would have to wait for new meter, But thought the supplier would get free power for a month.
After installation friends and family with solar systems all said Oh yeah that happened to us, but said nothing about it before.
Thankyou for your interesting and informative advice.
The three companies you recommended were all good ,But Suntrix advice and help and flexability in different options won our business.
13 April 2015
Very very happy with Suntrix service
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28 July 2014
Suntrix offers a voucher incentive if you recommend their system to someone who installs their solar panels. Good luck with that, I have contacted them on 3 occasions and still waiting. Makes you feel uneasy if you may have a problem in the future with your panels.
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22 May 2014
Original Review on 16-04-2012:
Suntrix have been great to deal with, right through from initial quote and consult to finalising the hardware required and ETSA approvals. Feedback and communication during the process since sign up has been very friendly and hassle free. Thanks also to Finn Peacock for providing an unbiased view and guidance on the solar energy system in general.26 months later we asked Brian: "Are you happy with the performance of your system so far?"
Yes very happy with the whole system so far. Suntrix are still keeping in contact occasionally and would recommend them to any one interested in installing a solar system. In fact I did, and my brother in-law bought a system from Suntrix as well.20 May 2014
Original Review on 28-03-2012:
Suntrix was the only company to get back through you, I contacted others myself and some were good to speak to and others were, how can I say it, just a pain. Suntrix went out of their way to be helpful and although the installation is still to happen, I can`t for see any issues. If I could give them a star rating at this stage it`s 11/10.26 months later we asked Richard: "Are you happy with the performance of your system so far?"
I WISH THE INSTALLERS PUT THE PANELS FACING THE WAY I WANTED THEM. I TOOK SOME TIME OVER THE MONTHS AND WORKED OUT THE BEST POSITION BUT THEY KNEW BETTER, THEY PUT THEM WHERE THEY SAID WAS THE BEST SPOT AND IF THEY COULDN`T DO THAT THEY WOULD DO THEM, THEY WERE WRONG. NOW I`M ANGRY WITH MYSELF FOR NOT PUSHING IT HARDER. THEY GOT THE SHADE ANGLES INCORRECT, NOW I`M PAYING OR SHOULD I SAY NOT BEING PAID. SUNTRIX, GOOD COMPANY, I`D USE THEM AGAIN AND THEIR INSTALLERS DO TOP WORK BUT SOME OF THEM DON`T LIKE LISTENING.16 May 2014
Original Review on 18-04-2012:
25 months later we asked Douglas: "Are you happy with the performance of your system so far?"
Yes07 May 2014
Original Review on 08-12-2012:
Suntrix were professional, available and took the time to look at our unusual situation.As a result, the system is working above expectation. Though, the inverter is installed too high for the vertically challenged to read.
We have recommended them to friends and family.
17 months later we asked Vivien: "Are you happy with the performance of your system so far?"
Yes, considering they are on a flat roof with some shadowing.18 April 2014
So far, all promises have been fulfilled, and very professionally so. Waiting on meter change now.
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18 December 2013
Suntricks! 5 months to get it up and running (after being told it would only take 2 months)! I paid my deposit for my system at the end of August 2013 and only got an acknowledgment from Suntrix 2 weeks later. I then asked when my system was likely to get installed and they eventually told me mid October. By the middle of November my system was still not installed, and after many cancellations, they finally installed it at the end of November, however, they will not be able to get it turned on and fully operational until February 2014. That means it's been a little over 5 months between paying the deposit and getting solar power to my house (assuming they do actually get it turned on in February).
I would not recommend Suntrix if you are a person that likes customer service and like to be kept up to date with what is happening with your system. Frequently I would get told I would hear from them on a certain date, and never would. They wouldn't return calls, and didn't really seem to know what they were doing. To be honest, I think they have too much work to handle at the moment and they can't keep on top of it all.
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I would not recommend Suntrix if you are a person that likes customer service and like to be kept up to date with what is happening with your system. Frequently I would get told I would hear from them on a certain date, and never would. They wouldn't return calls, and didn't really seem to know what they were doing. To be honest, I think they have too much work to handle at the moment and they can't keep on top of it all.
19 November 2013
Suntrix seem to be a professional and responsive outfit. They answered my queries promptly, made all the arrangements in good time, and their installers carried out their work carefully and diligently. I'm very pleased with the installation.
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17 November 2013
Not really apart from that I was very happy with the responsiveness of your service as it led me to providers quickly and appropriately. Many thanks
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08 October 2013
My own fault but inverter is a bit too high on wall for me to read easily
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24 September 2013
14 September 2013
Suntrix made contact within 2 hours of filling out the request on solar quotes (2 of 3 companies responded). The installation was a week beyond the time frame given but SA has a feed in tariff ending this month so companies are busier.
The down side is the 4 week delay between installation and SA Power Network changing over our meter caused by our electricity company.
Suntrix put the request through promptly to them at the start, SAPower Network processed the request the day after they received advice of the new electricity quote and Suntrix booked the application the day after, but in between, Energy Australia sat on the paperwork for 31/2 weeks.
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The down side is the 4 week delay between installation and SA Power Network changing over our meter caused by our electricity company.
Suntrix put the request through promptly to them at the start, SAPower Network processed the request the day after they received advice of the new electricity quote and Suntrix booked the application the day after, but in between, Energy Australia sat on the paperwork for 31/2 weeks.
11 September 2013
Very happy with all aspects of the purchase, have recommended to friends who were also
very happy with Sun Trix quote and service and particularly the panels and inverter. They decided on a 6kW system as they have young adults at home.
Thank you for your great website, it helped us decide what we needed to look for and the questions to ask.
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very happy with Sun Trix quote and service and particularly the panels and inverter. They decided on a 6kW system as they have young adults at home.
Thank you for your great website, it helped us decide what we needed to look for and the questions to ask.
09 September 2013
We purchased the unit from ACE Solar and Electrical, as there was some extra electrical work that needed to be completed on our new home.
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01 September 2013
24 August 2013
18 August 2013
The service and installation was excellent.
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16 August 2013
Very happy with service to date.
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22 July 2013
Every aspect of SunTrix's service was efficient and professional from the salesperson, installers and office staff. Even changeover to a new meter was quick and handled for us. Haven't had the system n long yet but very happy with the choice we have made.
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22 July 2013
Your service is brilliant and although Suntrix was the first company through the door they ticked all the boxes for my requirements by the ocean, quality of supporting brackets and panels and guarantees.
Thanks so much. I didn't know where to start and I have total peace of mind with my choice.
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Thanks so much. I didn't know where to start and I have total peace of mind with my choice.
12 July 2013
Looking for a solar energy system is not easy for a lay person. We were quite confused with all the options available.
Thanks to you we received a Quote and advice from Suntrix. Suntrix took care of advising our energy supplier and also making an appointment for SA Power Networks.
Suntrix installed our system within a week, but we had to wait a month for SA Power Network to connect us to the grid.
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Thanks to you we received a Quote and advice from Suntrix. Suntrix took care of advising our energy supplier and also making an appointment for SA Power Networks.
Suntrix installed our system within a week, but we had to wait a month for SA Power Network to connect us to the grid.
11 July 2013
09 July 2013
Of the three companies you gave us Suntrix contacted us within hours the others took days.
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10 May 2013
Suntrix are excellent to deal with.
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21 April 2013
11 April 2013
The salesman was friendly and helpful. The installers were prompt and efficient, explaining just what they would do etc. My only criticism was that their office management was not as efficient as their salesman and installers - but maybe my expectations on that score are too high, having worked in an office for 25 years!
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05 March 2013
04 February 2013
Overall, good so far - but I have yet to turn the system on - still waiting for my meter from SA Networks.
I appreciated having someone come out onsite and provide me with a firm quote, even when the installers found that the system was not quite suitable for my house the company still honoured the quote.
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I appreciated having someone come out onsite and provide me with a firm quote, even when the installers found that the system was not quite suitable for my house the company still honoured the quote.
30 January 2013
The installers (contractors) were efficient and well skilled and deployed the system quickly.
from quote to installation it took approximately one week (midway through December - Christmas period). Some of the back office procedures with the supplier had hiccups non too serious.
Their staff is always courteous and obliging. I had two identical systems (2 x 4.75 KW) installed on two properties three days apart and in each case the workmanship was of a high standard. I have setup my own monitoring (sampling power production statistics from the inverter at 4 sec intervals, and the efficiency with just over a month's worth of data (and in summer of course) seems to be within spec so far.
I would and do recommend this company (Suntrix) to would be solar clients. I would also highly recommend the SolarQuotes web site - and encourage you to read ALL the information on this site (a very good primer on the solar infrastructure and research other sites as well). I went from zero understanding to having enough knowledge to stave off some very "dodgy" company recommendations by being able to do my own calculations and understand the implications of the technical specs on power production in a very short space of time.
Finally all the kudos to Finn Peacock who had the foresight to set up such an invaluable web site - thanks.
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from quote to installation it took approximately one week (midway through December - Christmas period). Some of the back office procedures with the supplier had hiccups non too serious.
Their staff is always courteous and obliging. I had two identical systems (2 x 4.75 KW) installed on two properties three days apart and in each case the workmanship was of a high standard. I have setup my own monitoring (sampling power production statistics from the inverter at 4 sec intervals, and the efficiency with just over a month's worth of data (and in summer of course) seems to be within spec so far.
I would and do recommend this company (Suntrix) to would be solar clients. I would also highly recommend the SolarQuotes web site - and encourage you to read ALL the information on this site (a very good primer on the solar infrastructure and research other sites as well). I went from zero understanding to having enough knowledge to stave off some very "dodgy" company recommendations by being able to do my own calculations and understand the implications of the technical specs on power production in a very short space of time.
Finally all the kudos to Finn Peacock who had the foresight to set up such an invaluable web site - thanks.
29 January 2013
Our system is only new so hard to rate above good for value and quality but so far we are very happy with the whole experience.
One of the reasons we chose Suntrix was that they were prepared to put in writing that the system would be installed before the rebate finished. The installation was painless and efficient.
We are not yet connected to the grid but our meter is running backwards!! And it's been really hot so air con on heaps.
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One of the reasons we chose Suntrix was that they were prepared to put in writing that the system would be installed before the rebate finished. The installation was painless and efficient.
We are not yet connected to the grid but our meter is running backwards!! And it's been really hot so air con on heaps.
27 January 2013
24 January 2013
27 December 2012
Great experience dealing with Sun Trix from start to finish.
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21 December 2012
19 December 2012
Very pleased with Dawood (Salesperson). He was the most professional, polite, courteous and knowledgeable.
I contacted 6 companies to discuss quotes and Dawood was by far the most impressive representative (followed very closely by Solahart). One Rep was only after a quick sell and after 5 minutes on the phone asked if I wanted to purchase there and then. When I replied no, I wanted additional information he referred me to the website.
I 'interview' tradies to ensure I gain an understanding of what I require, ensure they understand what I require and they give me 'good vibes'. Dawood ticked all the boxes and provided extremely helpful information to assist me with my decision making.
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I contacted 6 companies to discuss quotes and Dawood was by far the most impressive representative (followed very closely by Solahart). One Rep was only after a quick sell and after 5 minutes on the phone asked if I wanted to purchase there and then. When I replied no, I wanted additional information he referred me to the website.
I 'interview' tradies to ensure I gain an understanding of what I require, ensure they understand what I require and they give me 'good vibes'. Dawood ticked all the boxes and provided extremely helpful information to assist me with my decision making.
07 December 2012
We were impressed with Suntrix and Blu Sky, but not so much with Mark Group.
We chose Suntrix because the consultant Adam Crickmar was very knowledgeable and of course, their
price was very competitive.
We were also very happy with the installers.
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We chose Suntrix because the consultant Adam Crickmar was very knowledgeable and of course, their
price was very competitive.
We were also very happy with the installers.
Suntrix Solar Company
From meeting the salesperson until the installation, Suntrix kept us informed every step of the way, either with a phone call or email.I would certainly recommend Suntrix.