{"id":13384,"date":"2017-07-25T16:46:15","date_gmt":"2017-07-25T06:16:15","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=13384"},"modified":"2017-07-25T22:59:29","modified_gmt":"2017-07-25T12:29:29","slug":"can-an-installer-change-the-quoted-price-of-my-solar-system","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/can-an-installer-change-the-quoted-price-of-my-solar-system\/","title":{"rendered":"Can An Installer Change The Quoted Price Of My Solar System?"},"content":{"rendered":"<div id=\"attachment_13460\" style=\"width: 810px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-13460\" class=\"size-full wp-image-13460\" src=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/07\/stc-market.png\" alt=\"stc price\" width=\"800\" height=\"531\" srcset=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/07\/stc-market.png 800w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/07\/stc-market-300x199.png 300w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/07\/stc-market-768x510.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><p id=\"caption-attachment-13460\" class=\"wp-caption-text\">The STC price has plummeted and pushed the price of solar up. What should you do if you&#8217;ve already accepted a quote and the installer wants to increase the price?<\/p><\/div>\n<p>I&#8217;m going to ask you to imagine preparing to buy a rooftop solar system.\u00a0 I want you to see yourself working hard, saving your money, doing your research, and getting yourself some quotes.\u00a0 After careful consideration, you decide upon an installer, sign the contract, and transfer a 10% deposit to them.\u00a0 At that point you would be looking forward to saving money on your electricity bills and doing your bit to help the environment.<\/p>\n<p>Now imagine how you&#8217;d feel if, before the day of the installation, the installer contacts you and says the price has gone up and you now have to pay $1,000 extra.<\/p>\n<p>I imagine you wouldn&#8217;t be very happy about it.<!--more--><\/p>\n<p>Unfortunately, this is the situation some people have found themselves in over the past two weeks as the price of <a href=\"https:\/\/www.solarquotes.com.au\/glossary.html#stc\">STCs<\/a> that lower the cost of rooftop solar have undergone a 20% fall from $37 to $30 and some installers have made use of clauses in their contracts that allow them to raise their quotes in response to changes in STC prices<sup class='endnote'><a href='https:\/\/www.solarquotes.com.au\/blog\/can-an-installer-change-the-quoted-price-of-my-solar-system\/#en-13384-1' id='enref-13384-1' onclick='return hhEndnotes_show(13384)'>1<\/a><\/sup><\/p>\n<p>If you are in this situation, your options depend on how your installer quoted and sold you the system.<\/p>\n<p><strong>Situation #1 Your installer was clear and upfront that the total system price could change with the STC price.<\/strong><\/p>\n<p>In this situation, your installer absolutely has the right to change the price to reflect the lower value of STCs, and you agreed to that when you accepted the quote. Ideally the installer would have verbally told you and also included it in the &#8216;large print&#8217; on the contract. Your options are either: accept the new price or cancel the deal.<\/p>\n<p><strong>Situation #2 Your installer was not clear and upfront that the price could change.<\/strong><\/p>\n<p>If the installer relied only on small print, and at no point advised you that the small print allowed the price to change (or does not even have it in the small print) then\u00a0under my understanding of Australian Consumer Law, if a reasonable person would have concluded the original quote was the final price, then they cannot be required to pay more, no matter what it says in the fine print of their contract.<\/p>\n<p>You may decide not to go ahead and get your deposit back, but&#8230;<\/p>\n<ul>\n<li>There is no guarantee you will find anyone who will do an installation at a price that is better than your original installer&#8217;s new price.<\/li>\n<li>There is also no guarantee STCs will worth more in the future<\/li>\n<li>Each day you don&#8217;t have solar installed is a day that you lose money by not having your electricity bills reduced.<\/li>\n<\/ul>\n<p>In theory, if the &#8216;large print&#8217; did not disclose the price was variable, you may even have a legal case to try and force the installer to do the install at the price quoted, although I&#8217;m not sure how this would work out practically.<\/p>\n<p>But if you find yourself in Situation #2, after you understand why this situation has arisen you may decide that the best solution is simply to talk to your installer and see if you can arrive at a situation where you get solar on your roof while the installer also receives fair compensation for their work.<\/p>\n<h2>The Fall In STC Prices Caught Many Installers By Surprise<\/h2>\n<p>Until this month, STC prices had been been close to their maximum price of $40 for years.\u00a0 Many newer installers have never seen a <a href=\"https:\/\/www.solarquotes.com.au\/blog\/stc-prices-solar-subsidy-mb0133\/\">significant drop in STC prices<\/a> and, because they were stable for so long, even old hands were caught by surprise.\u00a0 An $8 fall in STC prices increases the cost of a 6.5 kilowatt system for most Australians by just over $1,000.\u00a0 Because margins are so thin in the solar industry, this means many installers won&#8217;t just make less money, but they will be lose money on every installation they do at the old price.\u00a0 So many felt they had no choice other than to raise their quoted prices.<\/p>\n<h2>If Quotes Aren&#8217;t Final It Must Be Made Clear<\/h2>\n<p>I am not a lawyer, so I&#8217;m not giving professional advice here, but my understanding of Australian Consumer Law is, if a reasonable person would conclude a quote they were given was the final price for a product, then they cannot be required to pay more, regardless of what it may say in the fine print of their contract.\u00a0 Fine print cannot change what large print says or what a customer is verbally told<sup class='endnote'><a href='https:\/\/www.solarquotes.com.au\/blog\/can-an-installer-change-the-quoted-price-of-my-solar-system\/#en-13384-2' id='enref-13384-2' onclick='return hhEndnotes_show(13384)'>2<\/a><\/sup>.<\/p>\n<p>So if you are a reasonable person and you are surprised when your installer says you need to pay more than what you were quoted because STC prices have changed, it strongly suggests your installer did not make it clear enough their quote could change if the STC price dropped.<\/p>\n<p>The way I see it, Australian Consumer Law requires installers to either make it very clear their quotes are only estimates and contain an STC component that is variable or they have to be prepared to swallow the loss that occurs when STC prices fall after they have given a quote.<\/p>\n<h2>You Can Get Your Deposit Back<\/h2>\n<p>If you reasonably conclude from the information an installer gave you that your original quote was the final price and you decide not to go ahead after an installer increases the price, then you are entitled to receive your deposit back.\u00a0 This is because you haven&#8217;t done anything wrong.\u00a0 As far as consumer law is concerned you had agreed to a price and you were willing to uphold your end of the deal.<\/p>\n<p>If your installer is reputable they will happily return your deposit.\u00a0 (Not returning deposits in these kinds of situations is one way of becoming a disreputable installer.)\u00a0 But there are dodgy companies out there, some of them quite large, who try to make it harder to get your deposit back from them than getting a pork chop back from a dingo.\u00a0 They generally crumble when faced with legal action and if you do have to take an installer to a consumer tribunal or small claims court, then unless your quote made it very clear the price given was an estimate only, I am certain they would be required to return your deposit.<\/p>\n<h2>Businesses Have To Pay Attention To Small Print<\/h2>\n<p>Australian Consumer Law only applies to goods or services that meet the following conditions:<\/p>\n<ul>\n<li>They cost $40,000 or less.<\/li>\n<li>Cost more than $40,000 and are normally used for personal, domestic, or household use.<\/li>\n<li>Are a vehicle or trailer used mainly to transport goods on public roads, no matter how much it costs.<\/li>\n<\/ul>\n<p>As it is quite possible for a large commercial rooftop solar system to cost more than $40,000 it can be very important for businesses to pay attention to small print.\u00a0 Especially since it&#8217;s hard to use them for mainly transporting goods on public roads.<\/p>\n<h2>Being Reasonable Is Not Unreasonable<\/h2>\n<p>I don&#8217;t think anyone should be required to pay more than what they were originally quoted unless they knew the original quote was only an estimate and were fine with it changing in response to changes in STC prices.<\/p>\n<p>But if a household decides not to go ahead with an installation after its price is increased, it means they suffer the drawback of not having rooftop solar, which can still be worthwhile even with the fall in STC prices.\u00a0 This is especially true now electricity prices and most feed-in tariffs have increased.\u00a0 While paying more than you believed you needed to is not an optimal situation, not getting the solar you wanted is also far from optimal.<\/p>\n<p>If you find yourself in this situation, I would consider simply talking to your installer and see if you can work something out.<\/p>\n<p>In such a situation good installers who have not explicitly warned you that their quoted price was subject to the STC price should accept some of the loss that results from the fall in STC prices in the spirit of finding a good compromise that is viable for both parties.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I&#8217;m going to ask you to imagine preparing to buy a rooftop solar system.\u00a0 I want you to see yourself working hard, saving your money, doing your research, and getting yourself some quotes.\u00a0 After careful consideration, you decide upon an installer, sign the contract, and transfer a 10% deposit to them.\u00a0 At that point you [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":13460,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[57],"tags":[33,648],"class_list":["post-13384","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solar-installation","tag-solar-rebates","tag-stc","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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What should you do if your chosen installer wants to increase the quoted price?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.solarquotes.com.au\/blog\/can-an-installer-change-the-quoted-price-of-my-solar-system\/\" \/>\n<meta property=\"og:site_name\" content=\"SolarQuotes Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SolarQuotes\/\" \/>\n<meta property=\"article:published_time\" content=\"2017-07-25T06:16:15+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-07-25T12:29:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/07\/stc-market.png\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"531\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ronald Brakels\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@BrakelsRonald\" \/>\n<meta name=\"twitter:site\" content=\"@solar_quotes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/can-an-installer-change-the-quoted-price-of-my-solar-system\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/can-an-installer-change-the-quoted-price-of-my-solar-system\/\"},\"author\":{\"name\":\"Ronald Brakels\",\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/#\/schema\/person\/d0ce1779b3f5cb67cb4f146732af2fc7\"},\"headline\":\"Can An Installer Change The Quoted Price Of My Solar System?\",\"datePublished\":\"2017-07-25T06:16:15+00:00\",\"dateModified\":\"2017-07-25T12:29:29+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/can-an-installer-change-the-quoted-price-of-my-solar-system\/\"},\"wordCount\":1403,\"commentCount\":25,\"publisher\":{\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/can-an-installer-change-the-quoted-price-of-my-solar-system\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/07\/stc-market.png\",\"keywords\":[\"Solar Rebates\",\"STC\"],\"articleSection\":[\"Solar Installation\"],\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.solarquotes.com.au\/blog\/can-an-installer-change-the-quoted-price-of-my-solar-system\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/can-an-installer-change-the-quoted-price-of-my-solar-system\/\",\"url\":\"https:\/\/www.solarquotes.com.au\/blog\/can-an-installer-change-the-quoted-price-of-my-solar-system\/\",\"name\":\"Can An Installer Change The Quoted Price Of My Solar System?\",\"isPartOf\":{\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/can-an-installer-change-the-quoted-price-of-my-solar-system\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/can-an-installer-change-the-quoted-price-of-my-solar-system\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/07\/stc-market.png\",\"datePublished\":\"2017-07-25T06:16:15+00:00\",\"dateModified\":\"2017-07-25T12:29:29+00:00\",\"description\":\"The STC price has plummeted pushing the cost of solar up. 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Master of heavily researched deep-dive blog posts, his relentless consumer advocacy has ruffled more than a few manufacturer's feathers over the years. Read Ronald's full bio.","sameAs":["https:\/\/x.com\/BrakelsRonald"],"url":"https:\/\/www.solarquotes.com.au\/blog\/author\/ronald\/"}]}},"jetpack_featured_media_url":"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/07\/stc-market.png","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2FF2s-3tS","jetpack-related-posts":[{"id":1080,"url":"https:\/\/www.solarquotes.com.au\/blog\/the-stc-price-is-your-solar-installer-ripping-you-off\/","url_meta":{"origin":13384,"position":0},"title":"The STC Price: Is Your Solar Installer Ripping You Off?","author":"Finn Peacock","date":"February 17, 2012","format":false,"excerpt":"Short Answer: Probably Not. Longer Answer: Ah, the joys of STC prices! 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