{"id":2260,"date":"2013-02-27T10:57:30","date_gmt":"2013-02-27T01:27:30","guid":{"rendered":"http:\/\/www.solarquotes.com.au\/blog\/?p=2260"},"modified":"2016-08-15T17:35:29","modified_gmt":"2016-08-15T08:05:29","slug":"your-solar-panel-warranty-what-you-need-to-know","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/your-solar-panel-warranty-what-you-need-to-know\/","title":{"rendered":"Your Solar Panel Warranty : What you need to know"},"content":{"rendered":"
\n
\"solar<\/a>

What warranty are you really getting?<\/p><\/div>\n

One of the most important things you have to watch out for when buying solar is the warranties that are offered. All too often people end up going with a cowboy firm because they have been reassured by their “25 year solar panel warranty”. What many people don’t realise is that, in reality, this warranty can be worthless. \u00a0You really need to understand how solar warranties work when you are buying a system that is designed to last 30 years or more, so you can separate the worthless promises from the genuine guarantees…<\/p>\n

This guest post has been written by \u00a0solar industry insider: Eric\u00a0Nicholas, CEO of Jim’s Solar<\/a>.<\/strong> Here Eric explains everything you need to know to make a fair comparison of solar panel warranties, solar inverter warranties, and solar installation warranties.<\/p>\n

Over to Eric…<\/p>\n

When buying a PV system one of the most important things you will need to consider is the warranty being offered by each Installer.<\/p>\n

There seems to be a lot of confusion when speaking with our potential customers as to what exactly they are getting in relation to their warranty. We find most people when asked the question will say something like \u201c the sales guy from the other Company said that their system has a 25 year warranty\u201d.<\/i><\/p>\n

We explain to the customer that they in fact get 4 separate warranties with a PV system. It is usually broken up into the following;<\/p>\n

    \n
  1. Panel performance warranty \u2013 25 years (Industry standard<\/i>)<\/li>\n
  2. Panel product warranty \u2013 typically 5 or 10 years.<\/li>\n
  3. Inverter warranty \u2013 usually 5 years (sometimes offered with a 10+ year optional upgrade depending on manufacturer)<\/i><\/li>\n
  4. \u00a0Installation warranty \u2013 usually 1 or 2 years and can be up to 10 years in some cases\u00a0(Provided by the installer)<\/i><\/li>\n<\/ol>\n

     <\/p>\n

    1) Solar Panel<\/b> Performance Warranty<\/b><\/span><\/h2>\n

    The performance warranty is to warrant the degradation of the cells over 25 years. The manufacturer may state that the performance will only reduce by say 10% after the first 10 years and then another 10% over the next 15 years. You will find that this warranty is fairly standard across most manufacturers.<\/p>\n

    Performance Warranty Warning:<\/i><\/b> Many solar industry insiders consider the performance warranty practically worthless, little more than a marketing exercise. This is because it is very easy for the manufacturer to wriggle out of it. But fear not – there is a solar panel warranty that you can rely on. The product<\/b> warranty.<\/p>\n

     <\/p>\n

    2) Solar Panel<\/b> <\/b>Product Warranty<\/b><\/span><\/h2>\n

    The product warranty is to cover defective materials or workmanship in the manufacture of the Panel. It is provided by the manufacturer of the Panel, not the solar installation company.<\/p>\n

    It is very important that your panels’ product warranty is at least 10 years.<\/i><\/b> If you were to make a claim for faulty performance or worse, no output at all, you can be assured you will be covered under the product warranty.<\/p>\n

    As touched upon earlier, it is critical to realize that most companies that spruik a “25 year warranty”, are talking about the performance warranty<\/i><\/b>. This means that any faults due to poor workmanship or materials\u00a0can be argued by the panel manufacturer to be only covered under the product warranty, which in some cases may only be 5 years.<\/p>\n

    So please make sure you check the type of warranty before buying.<\/p>\n

    Insurance Backed Solar Panel Warranties<\/i><\/b><\/p>\n

    Some manufacturers will back their warranty with an insurance Company. This is to give the consumer the peace of mind that if anything were to happen to the Company, they will still have their warranty. I am not aware of any claims being made to date so cannot comment on whether this is something to consider when making your purchase.<\/p>\n

    \u00a0Checklist for comparing solar panel warranties<\/i><\/b><\/p>\n

    1)\u00a0\u00a0\u00a0\u00a0\u00a0 Check the \u201cProduct Warranty period\u201d<\/p>\n

    2)\u00a0\u00a0\u00a0\u00a0\u00a0 How long has the Company been manufacturing Solar panels?<\/p>\n

    3)\u00a0\u00a0\u00a0\u00a0\u00a0 Production volume will give an indication of size of the manufacturer. Bigger manufacurers are generally higher quality and less likely to go broke.<\/p><\/blockquote>\n

     <\/p>\n

    3) Inverter Warranty<\/b><\/span><\/h2>\n

    \u00a0<\/b>The inverter warranty is probably the most important warranty you will need. The reason for this is because this is the component of your system that is most likely to fail. They are working day in, day out at high voltage.<\/p>\n

    Inverters generally will have a 5 year warranty. Upgrades to 10 years are available with some brands depending on the manufacturer. Reliability can vary and in some cases can be difficult to determine when faced with all the different brands on the market. Be sure your installer positions the inverter correctly with adequate ventilation. If it is not installed as per the manufacturer\u2019s specifications your warranty will be void.<\/p>\n

    I have seen indoor inverters mounted outdoors without a weatherproof enclosure. The other common error is the installer has mounted the inverter too close to the adjacent wall, not leaving the required 200mm to allow the unit to dissipate heat. Ventilation is very important particularly with the inverters that have a transformer.<\/p>\n

    In situations like this, you will need to contact your installer to cover the necessary repairs and to reinstall the unit according to the installation manual.<\/p>\n

    Checklist for comparing inverter warranties<\/i><\/b><\/i><\/p>\n

    1)\u00a0\u00a0\u00a0\u00a0\u00a0 Check the \u201cWarranty period\u201d<\/p>\n

    2)\u00a0\u00a0\u00a0\u00a0\u00a0 Do they offer a \u201cReplacement\u201d warranty?<\/p>\n

    3)\u00a0\u00a0\u00a0\u00a0\u00a0 Do they have a service centre in Australia?<\/p>\n

    4)\u00a0\u00a0\u00a0\u00a0\u00a0 How long has the Company been manufacturing Inverters?<\/p><\/blockquote>\n

     <\/p>\n

    4) Installation Warranty<\/b><\/span><\/h2>\n

    The final warranty, the installation warranty, is also very important. You need to assess what will you be charged for in case of a breakdown. It is the Company\u2019s policy that is important here. Will you have to pay for a service call if one of the components fails? Does the Company take care of the entire system if there is any problem?<\/p>\n

    You will find this warranty can vary significantly between installers. The determining factor can be whether the Company uses their own electricians, or contractors. You may find with the latter, the warranty will generally be a shorter period and response times to a warranty claim may take a lot longer. In this case, it is more important to use a local installer.<\/p>\n

    Ask your installer if the installation warranty includes call out fees. If you have a situation where a $2.00 component like a circuit breaker is faulty, a service technician may want to charge for a call out, even within the warranty period. Personally, I believe that service calls like this should not be charged for.<\/p>\n

    Also ask your installer if the installation includes a \u201cBack to Base\u201d warranty.<\/p>\n<\/div>\n

    \u201cBack to base\u201d means that if any component of the PV system you have purchased is faulty, it is up to you to remove and return the goods to the manufacturer for repair. It is also then up to you to have the product reinstalled, at your cost. You really don’t want to foot the bill for the removal and refitting of a panel or inverter.\u00a0 Solar accredited electricians are expensive – I should know, I have enough on my payroll!<\/p>\n

    The length of the installation warranty also tells a lot about how confident the installation company is in the quality of their installation.<\/p>\n

    Checklist for comparing installation warranties<\/b><\/p>\n

    1)\u00a0\u00a0\u00a0\u00a0\u00a0 What is the period of the installation warranty?<\/p>\n

    2)\u00a0\u00a0\u00a0\u00a0\u00a0 What exactly does it cover?<\/p>\n

    3)\u00a0\u00a0\u00a0\u00a0\u00a0 What is there average response time for a call out?<\/p>\n

    4)\u00a0\u00a0\u00a0\u00a0\u00a0 What is the warranty on the cables and components they will use on your installation?<\/p><\/blockquote>\n

     <\/p>\n

    Spending a bit of time examining the warranties you have been offered will give you a good insight into how all the different companies operate. This may help you to make your mind\u00a0up about whom to place your order with, so you have more to consider than just the price tag. I understand it can be a little confusing when entering into the world of Solar, but it really shouldn\u2019t be.<\/p>\n

    Finally, remember to read all paperwork before you sign and don’t be afraid to pepper the salesperson with lots of questions if anything at all is not clear.<\/p>\n

    Eric Nicholas<\/p>\n

    CEO<\/p>\n

    Jim\u2019s Solar<\/p>\n","protected":false},"excerpt":{"rendered":"

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