{"id":24264,"date":"2018-09-14T07:26:24","date_gmt":"2018-09-13T20:56:24","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=24264"},"modified":"2018-09-14T07:26:24","modified_gmt":"2018-09-13T20:56:24","slug":"electricity-meter-changeover-rule-mb0746","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/electricity-meter-changeover-rule-mb0746\/","title":{"rendered":"Deadlines For Electricity Meter Changeovers Under AEMC Draft Rule"},"content":{"rendered":"
\"\"

Image: Christopher Corneschi<\/a><\/p><\/div>\n

The Australian Energy Market Commission (AEMC) is calling for feedback on a draft rule that it says will give customers in the National Electricity Market (NEM) greater control over electricity meter changes and see deadlines implemented for meter changeovers.<\/p>\n

The issue of meter changeovers has been a headache for some households installing solar power<\/a> systems, particularly since “Power Of Choice<\/a>” reforms kicked in last December when the task of installing and maintaining electricity meters was reassigned from Distributed Network Service Providers (DNSPs<\/a>) to electricity retailers.<\/p>\n

A few months back, SQ’s Ronald decided he’d try to find out from one electricity retailer how long it takes to have a meter changed over and even that exercise turned out to be an eleven-step process<\/a>.<\/p>\n

15-Day Meter Changeover Deadline<\/h2>\n

The delays, confusion and to-and-fro may soon be over. Under the AEMC’s draft rule, electricity retailers would have to provide new smart meters on a date agreed with customers. If a date isn’t set,\u00a0 retailers would be required to install new electricity meters within 15 business days. Likewise, faulty meters would need to be replaced within 15 business days.<\/p>\n

In the case of a new connection, the retailer would be subject to a maximum timeframe of six business days if a date cannot be agreed on.<\/p>\n

DNSPs would also have a role to play in the instance of more complex electricity meter changes; for example, where customers have bought an electric vehicle that requires three-phase supply for charging. Networks would also be required to notify retailers as soon have connection work is completed.<\/p>\n

The AEMC envisions retailers and DNSPs would be required to meet the new timeframes from the beginning of January next year.<\/p>\n

Big Fines Threatened For Meter Installation Delays<\/h2>\n

Should the deadlines not be met, fines of up to $100,000 for each incident could be imposed, and $10,000 for each day of delay.<\/p>\n

AEMC Chief Executive Anne Pearson said while rollouts of smart meters had been “seamless for the vast majority of consumers” since Power Of Choice kicked in, the Commission acknowledges retailers have been too slow in some cases – particularly in South Australia.<\/p>\n

\u201cThat\u2019s not good enough, so we\u2019re stepping in to give consumers more power and certainty with enforceable new timeframes in the least cost way,” said<\/a> Ms. Pearson.<\/p><\/blockquote>\n

Ms. Pearson stated more than half a million smart meters had been installed in NSW, South Australia, Queensland, ACT and Tasmania since December last year.<\/p>\n

\u201cAbout 1,000 metres a day are being rolled out without any problems for most people,\u201d Ms Pearson said.<\/p><\/blockquote>\n

It’s safe to assume “metres” is a typo and not meaning 1 kilometre of electricity meters – which would still be lot of meters anyway (either laid side-by-side or end-to-end).<\/p>\n

Feedback on the draft rule must be lodged by 25 October 2018 – further information can be found here<\/a>.<\/p>\n

As for between now and January, the AEMC says the Australian Energy Market Operator (AEMO), state ombudsmen and governments will continue to work with retailers and DNSP’s to streamline processes and clear any backlog.<\/p>\n","protected":false},"excerpt":{"rendered":"

The Australian Energy Market Commission (AEMC) is calling for feedback on a draft rule that it says will give customers in the National Electricity Market (NEM) greater control over electricity meter changes and see deadlines implemented for meter changeovers.<\/p>\n","protected":false},"author":17,"featured_media":24265,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[678],"tags":[],"class_list":["post-24264","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solar-battery-news","entry"],"acf":[],"yoast_head":"\nDeadlines For Electricity Meter Changeovers Under AEMC Draft 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The Ombudsman's 2018-19 annual report indicates total complaints rose by 4%, which followed a 17% increase in the previous financial year. Electricity issues\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Electricity meter","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/10\/electricity-meter-sa.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/10\/electricity-meter-sa.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/10\/electricity-meter-sa.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/10\/electricity-meter-sa.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/10\/electricity-meter-sa.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":22495,"url":"https:\/\/www.solarquotes.com.au\/blog\/nsw-electricity-meters-mb0640\/","url_meta":{"origin":24264,"position":2},"title":"IPART Launches Electricity Meter Experience Survey","author":"Michael Bloch","date":"June 26, 2018","format":false,"excerpt":"If you live in New South Wales and have experienced problems with getting your electricity meter changed over after installing a solar power system, IPART wants to hear from you. Last week, the Independent Pricing and Regulatory Tribunal launched a survey for NSW electricity customers who have recently requested a\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Electricity meter changeover frustration","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/06\/electricity-meter-frustration.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/06\/electricity-meter-frustration.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/06\/electricity-meter-frustration.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/06\/electricity-meter-frustration.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":43914,"url":"https:\/\/www.solarquotes.com.au\/blog\/meter-changeovers-sa-mb1718\/","url_meta":{"origin":24264,"position":3},"title":"Electricity Meter Upgrade Complaints Drop In South Australia","author":"Michael Bloch","date":"October 13, 2020","format":false,"excerpt":"South Australia's Energy & Water Ombudsman handled fewer complaints in 2019-20; including regarding issues relating to meter upgrades for solar power system installations. The Ombudsman's office released its 2019-20 Annual Report yesterday, which notes new rules and increased support since COVID-19 restrictions began in March slashed complaints generally by 19%\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Electricity meter changeovers in South Australia","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/10\/electricity-meter-sa.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/10\/electricity-meter-sa.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/10\/electricity-meter-sa.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/10\/electricity-meter-sa.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/10\/electricity-meter-sa.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":94514,"url":"https:\/\/www.solarquotes.com.au\/blog\/aemc-smart-meter-data-mb3268\/","url_meta":{"origin":24264,"position":4},"title":"AEMC Plans For Real-Time Smart Meter Data For Consumers","author":"Michael Bloch","date":"September 12, 2025","format":false,"excerpt":"The Australian Energy Market Commission (AEMC) wants new smart meter installations to have real-time data communications capability, and currently is seeking feedback on its draft rule. What's The AEMC Plan For Smart Meter Data? The AEMC is proposing all new smart meters installed for households and small businesses from 2028\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Smart meter","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/09\/smart-meter-data.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/09\/smart-meter-data.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/09\/smart-meter-data.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/09\/smart-meter-data.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/09\/smart-meter-data.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":24755,"url":"https:\/\/www.solarquotes.com.au\/blog\/ipart-nsw-energy-mb0770\/","url_meta":{"origin":24264,"position":5},"title":"IPART Weighs In On New South Wales Retail Energy Market","author":"Michael Bloch","date":"October 3, 2018","format":false,"excerpt":"NSW's Independent Pricing & Regulatory Tribunal (IPART) says energy prices have stabilised in the state, but some households are still paying too much. In its annual review, IPART determined the average electricity bill for residential customers in July this year was $1,832 pa, up 0.2% since June 2018. Average gas\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Electricity pricing in New South Wales","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/10\/electricity-pricing-nsw.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/10\/electricity-pricing-nsw.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/10\/electricity-pricing-nsw.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/10\/electricity-pricing-nsw.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/24264","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/comments?post=24264"}],"version-history":[{"count":2,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/24264\/revisions"}],"predecessor-version":[{"id":24267,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/24264\/revisions\/24267"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media\/24265"}],"wp:attachment":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media?parent=24264"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/categories?post=24264"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/tags?post=24264"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}