{"id":25435,"date":"2018-11-06T06:10:10","date_gmt":"2018-11-05T19:40:10","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=25435"},"modified":"2018-11-06T06:10:10","modified_gmt":"2018-11-05T19:40:10","slug":"alinta-energy-door-knocker","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/alinta-energy-door-knocker\/","title":{"rendered":"Breaking News:  Alinta Door Knocker Breaks Law"},"content":{"rendered":"<div id=\"attachment_25562\" style=\"width: 1210px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-25562\" class=\"wp-image-25562 size-full\" src=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/11\/alinta-break-law.jpg\" alt=\"alinta energy door knockers\" width=\"1200\" height=\"628\" srcset=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/11\/alinta-break-law.jpg 1200w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/11\/alinta-break-law-300x157.jpg 300w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/11\/alinta-break-law-768x402.jpg 768w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/11\/alinta-break-law-1024x536.jpg 1024w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><p id=\"caption-attachment-25562\" class=\"wp-caption-text\">Shock Horror! Australian Electricity Retailer Does Dodgy Stuff!<\/p><\/div>\n<p>On Friday I was sitting at home staring at a computer screen, as is my habit on beautiful spring days, when there was a knock on my door.\u00a0 I wasn&#8217;t expecting anyone so I called out &#8220;Cho-to ma-te!&#8221;<sup class='endnote'><a href='https:\/\/www.solarquotes.com.au\/blog\/alinta-energy-door-knocker\/#en-25435-1' id='enref-25435-1' onclick='return hhEndnotes_show(25435)'>1<\/a><\/sup> so I could pretend not to speak English if it turned out to be the police.\u00a0 When I opened the door I saw it was a salesperson from the energy retailer Alinta.<!--more--><\/p>\n<p>I was surprised because I don&#8217;t usually get door-to-door hawkers in my area.\u00a0 They bang on my door about as often as the police do.\u00a0 There&#8217;s no sign telling them to stay away because I&#8217;m hoping one day I&#8217;ll get someone trying to sell me a solar power system.<\/p>\n<p>I said hello and politely told him I wasn&#8217;t interested.\u00a0 The Alinta Energy representative replied that he wanted to talk to me for bit.\u00a0 By law that was not the correct response for him to make.\u00a0 Door to door salespeople must leave as soon as you ask them.\u00a0 But I gave him the benefit of the doubt.\u00a0 It&#8217;s possible he hadn&#8217;t heard me properly, maybe he was tired from the walk up the hill, or perhaps he just wasn&#8217;t expecting someone with my stunning good looks to open the door.\u00a0 So I told him, &#8220;I said I&#8217;m not interested.\u00a0 You have to leave now.&#8221;<\/p>\n<p>He replied, &#8220;I just want to help you out.&#8221;<\/p>\n<p>We all make mistakes, but when he kept trying to sell to me after I made it absolutely clear I wasn&#8217;t interested we went beyond the possibility of a misunderstanding into breaking the law territory.\u00a0 I said, &#8220;Under Australian Consumer Law when I tell you I&#8217;m not interested you have to leave.\u00a0 You could get your company into big trouble.&#8221;\u00a0 That got him to go.<\/p>\n<p>If he had been selling solar I could have contacted the Australian Competition and Consumer Commission (<a href=\"https:\/\/www.accc.gov.au\/\" target=\"_blank\" rel=\"noopener\">ACCC<\/a>) and complained since I want to keep the industry as honest as possible.\u00a0 But if he had been selling solar I wouldn&#8217;t have asked him to leave.\u00a0 Instead I would have gotten as much information out of him as possible to find out how dodgy his company was.\u00a0 I guess I should say I would have tried to find out <strong><em>if<\/em><\/strong> his company was dodgy, but I wouldn&#8217;t be optimistic about that.\u00a0 I am afraid solar power deals from both door to door salespeople and <a href=\"https:\/\/www.solarquotes.com.au\/blog\/solar-telemarketer-pests\/\">cold callers<\/a> are often <a href=\"https:\/\/www.solarquotes.com.au\/solardoorknockers.html\">lousy<\/a>.<\/p>\n<p>Fortunately, I knew my rights because I&#8217;d read <a href=\"https:\/\/www.solarquotes.com.au\/blog\/door-door-solar-sales-know-rights\/\">our article on them<\/a>.\u00a0 The ACCC also has a page on those rights <a href=\"https:\/\/www.accc.gov.au\/consumers\/sales-delivery\/telemarketing-door-to-door-sales\" target=\"_blank\" rel=\"noopener\">here<\/a> and if you feel like a nice long read they have a PDF you can download called, &#8220;<a href=\"https:\/\/www.accc.gov.au\/system\/files\/Door%20to%20door%20sales%20-%20a%20guide%20for%20consumers%20B5%20booklet.pdf\" target=\"_blank\" rel=\"noopener\">Knock!\u00a0 Knock!\u00a0 Who&#8217;s there?\u00a0 Door to door sales &#8212; a guide to consumers<\/a>.&#8221;<\/p>\n<p>I could have called the ACCC and complained, but since I was going to write about it anyway that would be like a double kick in the pants for <a href=\"https:\/\/www.alintaenergy.com.au\/home\" target=\"_blank\" rel=\"noopener\">Alinta Energy<\/a>.\u00a0 I&#8217;ve decided to give them just one kick for now and hope that&#8217;s enough to convince Alinta Energy they need to pick up their pants when it comes to training their salespeople.<sup class='endnote'><a href='https:\/\/www.solarquotes.com.au\/blog\/alinta-energy-door-knocker\/#en-25435-2' id='enref-25435-2' onclick='return hhEndnotes_show(25435)'>2<\/a><\/sup> \u00a0 But if you have a door to door salesperson who breaks the law and you want to complain about it, the ACCC&#8217;s contact information is <a href=\"https:\/\/www.accc.gov.au\/contact-us\/contact-the-accc\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>On Friday I was sitting at home staring at a computer screen, as is my habit on beautiful spring days, when there was a knock on my door.\u00a0 I wasn&#8217;t expecting anyone so I called out &#8220;Cho-to ma-te!&#8221;1 so I could pretend not to speak English if it turned out to be the police.\u00a0 When [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":25562,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[636],"tags":[],"class_list":["post-25435","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-electricity-prices","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Breaking News: Alinta Energy Door Knocker Breaks Law<\/title>\n<meta name=\"description\" content=\"It seems Alinta Energy need to better train their door-to-door salespeople to recognise that no means no. 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After a pilot last year with 50 customers in New South Wales, 'Solar Together' is now\u2026","rel":"","context":"In &quot;General Solar &amp; Storage News&quot;","block_context":{"text":"General Solar &amp; Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Solar Together: Alinta Energy","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/08\/solar-together-alinta.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/08\/solar-together-alinta.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/08\/solar-together-alinta.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/08\/solar-together-alinta.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/08\/solar-together-alinta.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":37522,"url":"https:\/\/www.solarquotes.com.au\/blog\/credit-refund-electricity-retailer\/","url_meta":{"origin":25435,"position":1},"title":"How To Get A Credit Refund From Your Electricity Company","author":"Richard Chirgwin","date":"February 24, 2020","format":false,"excerpt":"A reader\u2019s email last week led me down too many rabbit holes, but I think it was worth it. The reader asked us to look into how electricity companies handle refunds of customer credits accumulated under solar feed-in tariffs (FiTs). Can customers get credit refunds automatically, and what happens to\u2026","rel":"","context":"In &quot;Electricity Prices&quot;","block_context":{"text":"Electricity Prices","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/electricity-prices\/"},"img":{"alt_text":"Electricity retailer credit refund","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/02\/refund-cheque.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/02\/refund-cheque.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/02\/refund-cheque.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/02\/refund-cheque.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/02\/refund-cheque.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":18426,"url":"https:\/\/www.solarquotes.com.au\/blog\/alinta-loy-yang-renewables-mb0419\/","url_meta":{"origin":25435,"position":2},"title":"Alinta To Roll Out More Renewables, But Loy Yang B To Burn On &#8211; For Decades","author":"Michael Bloch","date":"January 17, 2018","format":false,"excerpt":"Alinta Energy says acquisition of the brown-coal fired Loy Yang B power station in Victoria will enable it to significantly increase the company's investment in renewable energy assets. Alinta Energy owner, Hong Kong's Chow Tai Fook Enterprises (CTFE), finalised acquisition of the power station on Monday. A 1,000MW facility, the\u2026","rel":"","context":"In &quot;General Solar &amp; Storage News&quot;","block_context":{"text":"General Solar &amp; Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Loy Yang B and A coal fired power stations","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/01\/loy-yang-b-coal.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/01\/loy-yang-b-coal.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/01\/loy-yang-b-coal.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/01\/loy-yang-b-coal.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":66453,"url":"https:\/\/www.solarquotes.com.au\/blog\/electricity-prices-solar-rush-mb2673\/","url_meta":{"origin":25435,"position":3},"title":"Electricity Price Modelling Sparks (Another) Solar Rush","author":"Michael Bloch","date":"October 13, 2022","format":false,"excerpt":"Just as some of the recent heat was coming out of the home solar and battery market, modelling from an electricity retailer has sent more Australians scrambling for solar quotes. Starting in late May this year, the pursuit of panels and batteries picked up dramatically after news of significant electricity\u2026","rel":"","context":"In &quot;General Solar &amp; Storage News&quot;","block_context":{"text":"General Solar &amp; Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Electricity prices - Australia","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/10\/electricity-prices-solar.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/10\/electricity-prices-solar.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/10\/electricity-prices-solar.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/10\/electricity-prices-solar.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/10\/electricity-prices-solar.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":96861,"url":"https:\/\/www.solarquotes.com.au\/blog\/origin-centrepay-aer-mb3342\/","url_meta":{"origin":25435,"position":4},"title":"AER Vs. Origin Energy: Alleged Centrepay Shenanigans","author":"Michael Bloch","date":"December 24, 2025","format":false,"excerpt":"Origin Energy has drawn the ire of the Australian Energy Regulator (AER), which alleges breaches of rules in relation to the retailer continuing to receive payments from Centrepay customers who had closed their accounts \u2014 paid in full. I\u2019ll first point out that SolarQuotes was acquired by Origin in December\u2026","rel":"","context":"In &quot;Electricity Prices&quot;","block_context":{"text":"Electricity Prices","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/electricity-prices\/"},"img":{"alt_text":"National energy retail rules","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/12\/national-energy-retail-rules.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/12\/national-energy-retail-rules.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/12\/national-energy-retail-rules.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/12\/national-energy-retail-rules.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/12\/national-energy-retail-rules.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":51661,"url":"https:\/\/www.solarquotes.com.au\/blog\/victoria-electricity-costs-mb2058\/","url_meta":{"origin":25435,"position":5},"title":"850,000 Victorian Electricity Customers Paying Too Much For Power","author":"Michael Bloch","date":"June 30, 2021","format":false,"excerpt":"Victoria's Essential Services Commission is encouraging households to contact their electricity retailer to ensure they are getting the best deal. A new report from the Commission indicates that as at March this year, 850,000 electricity accounts could have been on cheaper plans if customers simply contacted their retailer and ask\u2026","rel":"","context":"In &quot;General Solar &amp; Storage News&quot;","block_context":{"text":"General Solar &amp; Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Electricity bills in Victoria","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/06\/victoria-electricity-bills.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/06\/victoria-electricity-bills.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/06\/victoria-electricity-bills.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/06\/victoria-electricity-bills.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/06\/victoria-electricity-bills.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/25435","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/comments?post=25435"}],"version-history":[{"count":11,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/25435\/revisions"}],"predecessor-version":[{"id":25578,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/25435\/revisions\/25578"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media\/25562"}],"wp:attachment":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media?parent=25435"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/categories?post=25435"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/tags?post=25435"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}