{"id":29616,"date":"2019-04-17T06:38:29","date_gmt":"2019-04-16T20:08:29","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=29616"},"modified":"2019-04-17T06:38:29","modified_gmt":"2019-04-16T20:08:29","slug":"australia-solar-compliance-mb1016","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/australia-solar-compliance-mb1016\/","title":{"rendered":"Solar Businesses Facing Action Over Sales And Marketing Tactics"},"content":{"rendered":"

\"Solar<\/p>\n

In its latest Installer News, the Clean Energy Council has flagged a couple of recent instances where Australian solar businesses have caught the attention of government consumer watchdogs.<\/p>\n

Consumer Affairs Victoria announced<\/a> on April 8 it had commenced legal proceedings against Vic Solar Technologies Pty Ltd and its director as a result of an investigation sparked by consumer complaints. Among the issues, Consumer Affairs Victoria alleges the company misled consumers in the marketing and selling of solar panels and\u00a0 inverters, and acted unconscionably towards customers and potential customers.<\/p>\n

The matter is expected to be heard in the Federal Court of Australia later this year.<\/p>\n

Related:<\/b> Door To Door Solar Sales – Know Your Rights<\/a><\/p>\n

The CEC also mentions recent action taken<\/a> by the Australian Communications and Media Authority (ACMA) against a solar business, Balaska Pty Ltd, and call centre V Marketing Pty Ltd; alleging breaches of telemarketing laws. The ACMA alleges V Marketing made telemarketing calls to numbers listed on the Do Not Call Register1<\/a><\/sup>, and that Balaska Pty Ltd caused the calls to be made.<\/p>\n

Solar businesses need to tread very carefully with phone contacts to potential customers – either those made directly or via a third party. Just one call to a number on the Do Not Call Register can result in a penalty of thousands of dollars. Last year the ACMA also reminded all businesses<\/a> buying sales leads to ensure the leads they acquire comply with the law.<\/p>\n

Australia’s solar power industry was a priority compliance area for the ACMA during 2017-18 and while it may not be on the Authority’s list for special attention this current financial year, it’s clear the ACMA will act when issues are flagged.<\/p>\n

Solar businesses can learn more about their Do Not Call Register obligations here<\/a>.<\/p>\n

CEC Compliance Action Statistics – Q1 2019<\/h2>\n

While on the topic of compliance, the CEC says that between 1 January and 31 March this year, it issued 1,357 demerit points to accredited installers2<\/a><\/sup> , cancelled two installers and suspended 14.<\/p>\n

Demerit points<\/a> can be issued for “low-risk” infringements such as documentation issues (1 point), through to severe faults including a solar power system having an insecure mounting structure (10 points). If a total of 20 demerit points are accrued within a 24-month period, accreditation is suspended.<\/p>\n

Cancellation can occur for particularly serious breaches, or if three suspensions occur within a three-year period. Installers with cancelled accreditation can reapply after 12 months<\/p>\n","protected":false},"excerpt":{"rendered":"

In its latest Installer News, the Clean Energy Council has flagged a couple of recent instances where Australian solar businesses have caught the attention of government consumer watchdogs.<\/p>\n","protected":false},"author":17,"featured_media":29617,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[678],"tags":[],"class_list":["post-29616","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solar-battery-news","entry"],"acf":[],"yoast_head":"\nSolar Businesses Facing Action Over Sales And Marketing Tactics<\/title>\n<meta name=\"description\" content=\"The CEC has flagged a couple of recent 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In November 2013 the Clean Energy Council told solar companies that becoming an Approved Solar Retailer (ASR), which requires extra work, was voluntary. But in 2018\u00a0 solar companies\u2026","rel":"","context":"In "Solar Policy"","block_context":{"text":"Solar Policy","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-policy\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/03\/1984.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/03\/1984.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/03\/1984.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/03\/1984.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/03\/1984.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":35016,"url":"https:\/\/www.solarquotes.com.au\/blog\/solar-victoria-icrg-mb1295\/","url_meta":{"origin":29616,"position":3},"title":"Solar Victoria\u2019s Industry and Consumer Reference Group Established","author":"Michael Bloch","date":"November 18, 2019","format":false,"excerpt":"The Industry and Consumer Reference Group (ICRG) advising Solar Victoria kicked off on Friday with its first meeting. The ICRG is to provide recommendations to Solar Victoria in relation to the operation of the Andrews Government's Solar Homes program, which is supporting the installation of rooftop solar systems, batteries and\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Solar Victoria Industry and Consumer Reference Group","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/11\/solar-victoria-icrg.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/11\/solar-victoria-icrg.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/11\/solar-victoria-icrg.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/11\/solar-victoria-icrg.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/11\/solar-victoria-icrg.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":25203,"url":"https:\/\/www.solarquotes.com.au\/blog\/solar-victoria-rebate-monitoring-mb0792\/","url_meta":{"origin":29616,"position":4},"title":"Solar Victoria Warns On Marketing, Safety And Quality","author":"Michael Bloch","date":"October 22, 2018","format":false,"excerpt":"As applications for the Victorian solar rebate\u00a0roll in, there's an increased focus on ensuring safety and quality standards are being met - and that Victorians aren't being ripped off. Solar Victoria is keen to get the word out to consumers and industry it is taking the issues of quality and\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Monitoring of Victoria's solar rebate","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/10\/vic-solar-rebate-monitoring.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/10\/vic-solar-rebate-monitoring.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/10\/vic-solar-rebate-monitoring.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/10\/vic-solar-rebate-monitoring.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":50618,"url":"https:\/\/www.solarquotes.com.au\/blog\/victoria-solar-doorknocking-mb2009\/","url_meta":{"origin":29616,"position":5},"title":"Victorian Government Seeking Door-To-Door Solar Sales Ban","author":"Michael Bloch","date":"May 25, 2021","format":false,"excerpt":"Door-to-door solar sales will be banned under Victoria's Solar Homes Program as part of new legislation introduced to the state's Parliament today. Part of the Andrews Government's energy market reforms, the ban would come into effect on September 1 this year. The move follows growing calls for a ban on\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Door to door solar sales ban","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/05\/solar-doorknocking-ban.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/05\/solar-doorknocking-ban.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/05\/solar-doorknocking-ban.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/05\/solar-doorknocking-ban.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/05\/solar-doorknocking-ban.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/29616","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/comments?post=29616"}],"version-history":[{"count":2,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/29616\/revisions"}],"predecessor-version":[{"id":29619,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/29616\/revisions\/29619"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media\/29617"}],"wp:attachment":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media?parent=29616"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/categories?post=29616"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/tags?post=29616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}