{"id":34554,"date":"2019-10-30T07:21:50","date_gmt":"2019-10-29T20:51:50","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=34554"},"modified":"2025-01-02T09:19:15","modified_gmt":"2025-01-01T23:49:15","slug":"electricity-meters-sa-mb1272","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/electricity-meters-sa-mb1272\/","title":{"rendered":"Electricity Meter Changeovers Still A Problem In South Australia"},"content":{"rendered":"
\"Electricity

Image: rgaudet17<\/a><\/p><\/div>\n

The failure of some electricity retailers to adapt to a new electricity metering regime has been highlighted in a report by South Australia\u2019s Energy & Water Ombudsman.<\/p>\n

The Ombudsman’s 2018-19 annual report indicates total complaints rose by 4%, which followed a 17% increase in the previous financial year. Electricity issues made up 81% of all cases received by the Ombudsman\u2019s office during the year.<\/p>\n

\u201cIt is a relatively small rise but nevertheless it is a frustrating rise because the competition changes came into effect at the end of December 2017, so retailers have now had 18 months to get things right,\u201d said Ombudsman Sandy Canale.<\/p><\/blockquote>\n

There were more than 1,400 complaints in connection to so-called “Power Of Choice” reforms<\/a> whereby the task of installing new and replacement electricity meters was taken from Distributed Network Service Providers<\/a> (DNSPs) and given to electricity retailers.<\/p>\n

Meter Upgrade Complaints For Solar Installs In 2018\/19<\/h2>\n

While total complaints to South Australia’s Ombudsman may have represented a “relatively small rise”, 2018-19 saw a 29% increase in complaints related to meter installation or removal. Complaints regarding delays in meter upgrades associated with solar power installations represented the biggest subcategory.<\/p>\n

Here’s how the year panned out in terms of solar-related electricity meter upgrade complaints:<\/p>\n