{"id":36357,"date":"2020-01-13T05:56:52","date_gmt":"2020-01-12T19:26:52","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=36357"},"modified":"2024-10-04T07:05:54","modified_gmt":"2024-10-03T21:35:54","slug":"rec-protrust-warranty-mb1363","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/rec-protrust-warranty-mb1363\/","title":{"rendered":"REC Offers Another Warranty Boost For Its Solar Panels"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignnone size-full wp-image-36358\" src=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/01\/rec-labour-warranty.jpg\" alt=\"REC solar panels\" width=\"1200\" height=\"630\" srcset=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/01\/rec-labour-warranty.jpg 1200w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/01\/rec-labour-warranty-300x158.jpg 300w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/01\/rec-labour-warranty-1024x538.jpg 1024w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/01\/rec-labour-warranty-768x403.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>Solar panel manufacturer REC last week announced improved warranty coverage for its products, but perhaps a little prematurely.<!--more--><\/p>\n<p><a href=\"https:\/\/www.solarquotes.com.au\/panels\/\">Solar panels<\/a> are accompanied by two different manufacturer warranties.<\/p>\n<ul>\n<li>Product warranty: covering defects in design, materials and manufacture &#8211; anywhere from 10 &#8211; 30 years.<\/li>\n<li>Performance warranty: covering a minimum level performance over a period of (usually) 25 years.<\/li>\n<\/ul>\n<p>But when it comes to the labor involved with removing a defective panel and installing a replacement, that is often not covered explicitly (or not at all) in warranty documents.<\/p>\n<p>SQ&#8217;s Ronald has previously <a href=\"https:\/\/www.solarquotes.com.au\/blog\/solar-panel-warranty-paradox\/\"> noted his opinion<\/a> that claims for losses such as the cost of labour to replace a defective panel may be covered under Australian Consumer Law. However, if the panel manufacturer doesn&#8217;t want to play ball it could mean a fight.<\/p>\n<h2>REC ProTrust Warranty Details<\/h2>\n<p>The issue regarding labour coverage hopefully shouldn&#8217;t be such a grey issue with REC going forward.<\/p>\n<p>Late last week REC Group unveiled its ProTrust Warranty for panels installed by REC Certified Solar Professionals. This includes the existing 25-year product<sup class='endnote'><a href='https:\/\/www.solarquotes.com.au\/blog\/rec-protrust-warranty-mb1363\/#en-36357-1' id='enref-36357-1' onclick='return hhEndnotes_show(36357)'>1<\/a><\/sup> and performance warranty; accompanied by a new up to 25-year labor warranty on panels delivered to its customers from January 1, 2020.<\/p>\n<p>At the time of publishing this article, warranty documents on the REC Group web site hadn&#8217;t been updated and were still stating (in bold):<\/p>\n<blockquote><p>&#8220;Please note that this Limited Warranty does not cover, nor will the Warrantor reimburse, any on-site labor or other costs incurred in connection with the de-installation or removal of defective Products, transport or the re-installation of replaced or repaired Products or any components.&#8221;<\/p><\/blockquote>\n<p>However, further down the documents also state (not in bold):<\/p>\n<blockquote><p>&#8220;For Products and Original End-Users located in Australia only, the Product comes with guarantees that cannot be excluded under Australian Consumer Law for Original End-Users who are \u2018consumers\u2019 within the meaning of the Australian consumer Law.&#8221;<\/p><\/blockquote>\n<p>&#8230; but doesn&#8217;t explain what those guarantees are; leaving it up to the consumer to be aware of and interpret related Australian Consumer Law.<\/p>\n<p>Anyway, according to REC&#8217;s release regarding the new ProTrust Warranty:<\/p>\n<blockquote><p>&#8220;In the event that the panel needs to be serviced by a REC Certified Solar Professional installer, REC will pay a fix labor fee to cover the cost of repair or replacement of the panels or will refund the defective panels for 25 years for installations up to 25 kW and for 10 years for installations between 25-500 kW, subject to further conditions.&#8221;<\/p><\/blockquote>\n<p>I mentioned to REC on Thursday the warranty documents on its site weren&#8217;t yet reflecting new labour coverage details and the company told me they should be updated soon.\u00a0 So before getting too excited about the changes, check the details once the updated warranties are available. Also note REC appears to give itself the option of just refunding the panels; but again, Australian Consumer Law may come into play in terms of costs involved with de-installation and re-installation of panels.<\/p>\n<p>There is an <a href=\"https:\/\/www.recgroup.com\/sites\/default\/files\/documents\/rec_warranty_fact_sheet_en_web_20200108_0.pdf\">overview of ProTrust<\/a> here, but it&#8217;s a little light on information.<\/p>\n<h2>Simplifying Warranty Registration<\/h2>\n<p>REC also says it has simplified how installers register systems for warranty. Previously, the installer was required to register the serial numbers of every panel in the installation. For smaller projects up to 25 kW, this is no longer necessary &#8211; all that needs to be specified is the system location, number and type of panel, date of install and system owner.<\/p>\n<p>REC is very confident in the quality of its solar panels. The company claims that of more than 4 million it manufactures each year, fewer than 400 are returned from the field under warranty &#8211; that&#8217;s just 0.01 percent.<\/p>\n<p>REC solar products have been available in Australia since 2010. The company is currently listed on our <a href=\"https:\/\/www.solarquotes.com.au\/solar-brands-trust.html\">trusted solar brands chart<\/a> and <a href=\"https:\/\/www.solarquotes.com.au\/panels\/rec-review.html\">REC solar panel reviews<\/a> here on SQ submitted by Australians have generally been very favourable.<\/p>\n<p>The company was founded in Norway in 1996 and has headquarters there, but its manufacturing is located in Singapore and REC Group is owned by a Chinese corporation. So, the answer to the question of whether <a href=\"https:\/\/www.solarquotes.com.au\/blog\/rec-solar-panels-norwegian\/\">REC is European or Asian is &#8220;yes&#8221;<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Solar panel manufacturer REC last week announced improved warranty coverage for its products, but perhaps a little prematurely.<\/p>\n","protected":false},"author":17,"featured_media":36358,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[678],"tags":[],"class_list":["post-36357","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solar-battery-news","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>REC Offers Another Warranty Boost For Its Solar Panels<\/title>\n<meta name=\"description\" content=\"Solar panel manufacturer REC last week announced improved warranty coverage for its products, but perhpas a little prematurely.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.solarquotes.com.au\/blog\/rec-protrust-warranty-mb1363\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"REC Offers Another Warranty Boost For Its Solar Panels\" \/>\n<meta property=\"og:description\" content=\"Solar panel manufacturer REC last week announced improved warranty coverage for its products, but perhpas a little prematurely.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.solarquotes.com.au\/blog\/rec-protrust-warranty-mb1363\/\" \/>\n<meta property=\"og:site_name\" content=\"SolarQuotes Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SolarQuotes\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-01-12T19:26:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-03T21:35:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/01\/rec-labour-warranty.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Michael Bloch\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@solar_quotes\" \/>\n<meta name=\"twitter:site\" content=\"@solar_quotes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/rec-protrust-warranty-mb1363\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/rec-protrust-warranty-mb1363\/\"},\"author\":{\"name\":\"Michael Bloch\",\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/#\/schema\/person\/66afd571aa00c2e442f0192ebac2f6f1\"},\"headline\":\"REC Offers Another Warranty Boost For Its Solar Panels\",\"datePublished\":\"2020-01-12T19:26:52+00:00\",\"dateModified\":\"2024-10-03T21:35:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/rec-protrust-warranty-mb1363\/\"},\"wordCount\":705,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/rec-protrust-warranty-mb1363\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/01\/rec-labour-warranty.jpg\",\"articleSection\":[\"General Solar &amp; 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He's been reporting on Australian and international solar energy news ever since.","url":"https:\/\/www.solarquotes.com.au\/blog\/author\/michael\/"}]}},"jetpack_featured_media_url":"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/01\/rec-labour-warranty.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2FF2s-9sp","jetpack-related-posts":[{"id":27089,"url":"https:\/\/www.solarquotes.com.au\/blog\/rec-solar-panel-warranty-mb0897\/","url_meta":{"origin":36357,"position":0},"title":"REC Boosts Solar Panel Product Warranty","author":"Michael Bloch","date":"January 14, 2019","format":false,"excerpt":"REC Group announced last week it was providing a significant boost to its TwinPeak and N-Peak solar panel product warranties. Solar panels are accompanied by two different manufacturer warranties. One is a product warranty covering defects in design, materials and manufacture and the other is a performance warranty covering a\u2026","rel":"","context":"In &quot;General Solar &amp; Storage News&quot;","block_context":{"text":"General Solar &amp; Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"REC solar panels","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/01\/rec-panel-warranty.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/01\/rec-panel-warranty.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/01\/rec-panel-warranty.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/01\/rec-panel-warranty.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":70601,"url":"https:\/\/www.solarquotes.com.au\/blog\/rec-solar-warranties\/","url_meta":{"origin":36357,"position":1},"title":"A Deep Dive Into REC Solar Panel Warranties","author":"Ronald Brakels","date":"February 15, 2023","format":false,"excerpt":"REC produces premium solar panels. That means they're not cheap, but they are high quality.\u00a0 The company was Norwegian, but its headquarters are now in Singapore, along with its sole factory.\u00a0 This article will be a deep dive into REC solar panel warranties.\u00a0 I've already put on a wetsuit and\u2026","rel":"","context":"In &quot;Solar Panels&quot;","block_context":{"text":"Solar Panels","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-panels-2\/"},"img":{"alt_text":"A deep dive into the warranty for REC solar panels","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/02\/deep-dive-rec-warranty.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/02\/deep-dive-rec-warranty.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/02\/deep-dive-rec-warranty.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/02\/deep-dive-rec-warranty.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/02\/deep-dive-rec-warranty.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":32776,"url":"https:\/\/www.solarquotes.com.au\/blog\/hyundai-solar-panels-warranty\/","url_meta":{"origin":36357,"position":2},"title":"Hyundai Solar Panels Enters Race To Top: Product Warranty Now 25 Years","author":"Ronald Brakels","date":"August 28, 2019","format":false,"excerpt":"I have great news for anyone who wants a 25 year product warranty on their solar panels but doesn't want to pay big bucks to get it. \u00a0On the first of this month Hyundai Energy Solutions increased their product warranty in Australia from 12 to 25 years.[1. Update 12:09 pm:\u00a0\u2026","rel":"","context":"In &quot;Solar Panels&quot;","block_context":{"text":"Solar Panels","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-panels-2\/"},"img":{"alt_text":"hyundai ad for 25 year product warranty","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/08\/hyundai-solar-25.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/08\/hyundai-solar-25.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/08\/hyundai-solar-25.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/08\/hyundai-solar-25.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/08\/hyundai-solar-25.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":71071,"url":"https:\/\/www.solarquotes.com.au\/blog\/rec-best-panels-2023\/","url_meta":{"origin":36357,"position":3},"title":"Why REC Won Best Panels &#038; Support: 2023 SQ Installers&#8217; Choice Awards","author":"Kim Wainwright","date":"February 16, 2023","format":false,"excerpt":"And the winner of SolarQuotes Installers' Choice Awards 2023 for \"Best Solar Panels\" is... drum roll... REC (Renewable Energy Corporation). Not only did they steal the number one position this year, but they were also the winner in the \"Best Support\" category. So what does it take for a company\u2026","rel":"","context":"In &quot;Solar Panels&quot;","block_context":{"text":"Solar Panels","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-panels-2\/"},"img":{"alt_text":"why REC won best solar panels and support 2023","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/02\/why-rec-won-2023.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/02\/why-rec-won-2023.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/02\/why-rec-won-2023.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/02\/why-rec-won-2023.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/02\/why-rec-won-2023.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":33959,"url":"https:\/\/www.solarquotes.com.au\/blog\/q-cells-panel-warranty-mb1239\/","url_meta":{"origin":36357,"position":4},"title":"Q Cells Bumping Up Australian Solar Panel Product Warranty","author":"Michael Bloch","date":"October 4, 2019","format":false,"excerpt":"Solar panel manufacturer Q Cells has announced it will set product warranties of 25 years on a couple of module lines that will be available in Australia. Solar panels come with two types of warranty. One is a product warranty covering defects in manufacturing that ranges from 10 years to\u2026","rel":"","context":"In &quot;General Solar &amp; Storage News&quot;","block_context":{"text":"General Solar &amp; Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Q Cells solar panel product warranty boost","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/10\/q-cells-warranty.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/10\/q-cells-warranty.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/10\/q-cells-warranty.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/10\/q-cells-warranty.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/10\/q-cells-warranty.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":9069,"url":"https:\/\/www.solarquotes.com.au\/blog\/australian-premium-solar-turn-30-year-warranty-one-year-warranty\/","url_meta":{"origin":36357,"position":5},"title":"Australian Premium Solar Turn A 30 Year Warranty Into A One Year Warranty","author":"Ronald Brakels","date":"January 20, 2017","format":false,"excerpt":"Australian Premium Solar is a company that sells solar panels with a warranty that is truly exceptional and sets them apart from all other panels on the market. 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