{"id":39771,"date":"2020-05-13T08:34:40","date_gmt":"2020-05-12T22:04:40","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=39771"},"modified":"2020-05-13T08:34:40","modified_gmt":"2020-05-12T22:04:40","slug":"solar-telemarketing-complaints-mb1522","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/solar-telemarketing-complaints-mb1522\/","title":{"rendered":"Solar Telemarketing Complaints Plummet"},"content":{"rendered":"

\"Solar<\/p>\n

Telemarketers peddling solar power systems are getting the message about playing by the rules according to the Australian Communications and Media Authority (ACMA).<\/p>\n

New figures from the ACMA indicate there were just under 1,700 solar telemarketing complaints between July 2019 and March 2020. This was down from more than 3,400 in the same period between 2018 and 2019. At one point, back in 2015, 20 per cent of all complaints made to the Do Not Call Register were concerning solar telemarketing. The recent figures are still 1,700 complaints too many, but solid progress has been made.<\/p>\n

\u201cAfter directly contacting the solar telemarketers who we have received complaints about, and reminding them of their obligations, we have seen a significant decrease in the number of complaints received about those telemarketers,” said<\/a> ACMA Chair Nerida O\u2019Loughlin. \u201cThis gives the providers an opportunity to review and correct their processes, which is a win-win, for the company and the consumers.\u201d<\/p><\/blockquote>\n

But gentle (or not-so-gentle) reminders aren’t the only actions the ACMA has been taking – it notes $4,200 infringement notices recently handed to two firms engaged in solar telemarketing. Just this month, another company making telemarketing calls to numbers on the Do Not Call Register without consent was handed a formal warning and entered into an enforceable undertaking<\/a>.<\/p>\n

High Stakes Marketing<\/h2>\n

Larger penalties than those mentioned above have been applied previously in relation to solar telemarketing – in 2018<\/a> a company was whacked with a $21,600 penalty.<\/p>\n

The ACMA has noted in the past that just one call to a number on the Do Not Call Register could result in a penalty of $3,400, and the maximum penalty is $170,000 for each day on which the infringements occurred. Aside from potential damage to business reputation, this is why solar companies need to ensure they acquire solar sales leads<\/a> from a reputable source1<\/a><\/sup>.<\/p>\n

Industry standards for telemarketing can be found here<\/a>.<\/p>\n

Australians sick of pesky telemarketers (regardless of what they are peddling) can add their number to the Do Not Call Register here<\/a>. It\u2019s a quick process and (most of the time) it actually works. As at the end of June last year,\u00a011.84 million numbers were registered; comprised of 5.77 million fixed-line numbers,\u00a05.65 million mobile numbers and\u00a0416,000 fax numbers.<\/p>\n","protected":false},"excerpt":{"rendered":"

Telemarketers peddling solar power systems are getting the message about playing by the rules according to the Australian Communications and Media Authority (ACMA).<\/p>\n","protected":false},"author":17,"featured_media":39772,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[678],"tags":[],"class_list":["post-39771","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solar-battery-news","entry"],"acf":[],"yoast_head":"\nSolar Telemarketing Complaints Plummet - SolarQuotes Blog<\/title>\n<meta name=\"description\" content=\"Telemarketers peddling solar power systems are getting the message about playing by the rules according to the Australian Communications and Media Authority\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.solarquotes.com.au\/blog\/solar-telemarketing-complaints-mb1522\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Solar Telemarketing Complaints Plummet\" \/>\n<meta property=\"og:description\" content=\"Telemarketers peddling solar power systems are getting the message about playing by the rules according to the Australian Communications and Media Authority\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.solarquotes.com.au\/blog\/solar-telemarketing-complaints-mb1522\/\" \/>\n<meta property=\"og:site_name\" content=\"SolarQuotes Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SolarQuotes\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-12T22:04:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/05\/solar-telemarketing.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Michael Bloch\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@solar_quotes\" \/>\n<meta name=\"twitter:site\" content=\"@solar_quotes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/solar-telemarketing-complaints-mb1522\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/solar-telemarketing-complaints-mb1522\/\"},\"author\":{\"name\":\"Michael Bloch\",\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/#\/schema\/person\/66afd571aa00c2e442f0192ebac2f6f1\"},\"headline\":\"Solar Telemarketing Complaints Plummet\",\"datePublished\":\"2020-05-12T22:04:40+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/solar-telemarketing-complaints-mb1522\/\"},\"wordCount\":399,\"commentCount\":1,\"publisher\":{\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/solar-telemarketing-complaints-mb1522\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/05\/solar-telemarketing.jpg\",\"articleSection\":[\"General Solar & Storage News\"],\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.solarquotes.com.au\/blog\/solar-telemarketing-complaints-mb1522\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/solar-telemarketing-complaints-mb1522\/\",\"url\":\"https:\/\/www.solarquotes.com.au\/blog\/solar-telemarketing-complaints-mb1522\/\",\"name\":\"Solar Telemarketing Complaints Plummet - 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Victorian VEU And Solar Homes Ban","author":"Michael Bloch","date":"May 6, 2024","format":false,"excerpt":"As of the beginning of May, telemarketing has been banned from the long-running Victorian Energy Upgrades (VEU) and Solar Homes programs. First to the VEU, which helps Victorians cut power bills and reduce greenhouse gas emissions by providing rebates or discounts to upgrade inefficient appliances. Supported products include eligible: Clothes\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Victoria VEU and Solar Homes program","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2024\/05\/veu-telemarketing-ban.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2024\/05\/veu-telemarketing-ban.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2024\/05\/veu-telemarketing-ban.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2024\/05\/veu-telemarketing-ban.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2024\/05\/veu-telemarketing-ban.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":24651,"url":"https:\/\/www.solarquotes.com.au\/blog\/solar-sales-lead-sourcing-mb0764\/","url_meta":{"origin":39771,"position":2},"title":"ACMA Pounces On Lead Generation Company","author":"Michael Bloch","date":"September 28, 2018","format":false,"excerpt":"Recent action by the ACMA against a Victorian lead generation firm also serves as a reminder to Australian solar businesses of the need to take care in sales lead sourcing. The Australian Communication and Media Authority (ACMA) states a Melbourne-based company has paid an infringement notice for $285,600 after it\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Solar sales lead sourcing","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/09\/solar-power-telemarketing.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/09\/solar-power-telemarketing.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/09\/solar-power-telemarketing.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/09\/solar-power-telemarketing.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":20726,"url":"https:\/\/www.solarquotes.com.au\/blog\/regulator-stc-solar-mb0540\/","url_meta":{"origin":39771,"position":3},"title":"Regulator Issues Agent Warning On Non-Existent Solar Installations","author":"Michael Bloch","date":"April 11, 2018","format":false,"excerpt":"Australia's Clean Energy Regulator has alerted registered agents of a scam involving the creation of small-scale technology certificates (STCs) for solar power systems that don't exist. Australia's major solar subsidy is based on STCs, the value of which are usually traded for a point of sale discount on a solar\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"STC compliance - solar panels","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/04\/solar-stc-compliance.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/04\/solar-stc-compliance.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/04\/solar-stc-compliance.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/04\/solar-stc-compliance.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":91221,"url":"https:\/\/www.solarquotes.com.au\/blog\/hang-up-on-solar-telemarketers\/","url_meta":{"origin":39771,"position":4},"title":"Hang Up For Good On Solar Telemarketers Interrupting Dinner","author":"Ronald Brakels","date":"August 21, 2025","format":false,"excerpt":"While I don't consider myself particularly wicked, I still get little rest.\u00a0 For example, on Friday night, I was relaxing with my family in sub-tropical Queensland when we were interrupted by a solar telemarketer who so blatantly breached industry standards I put the police onto him. How Do You Stop\u2026","rel":"","context":"In "Solar Panels"","block_context":{"text":"Solar Panels","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-panels-2\/"},"img":{"alt_text":"A disconnected phone","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/08\/solar-telemarketers.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/08\/solar-telemarketers.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/08\/solar-telemarketers.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/08\/solar-telemarketers.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/08\/solar-telemarketers.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":29616,"url":"https:\/\/www.solarquotes.com.au\/blog\/australia-solar-compliance-mb1016\/","url_meta":{"origin":39771,"position":5},"title":"Solar Businesses Facing Action Over Sales And Marketing Tactics","author":"Michael Bloch","date":"April 17, 2019","format":false,"excerpt":"In its latest Installer News, the Clean Energy Council has flagged a couple of recent instances where Australian solar businesses have caught the attention of government consumer watchdogs. Consumer Affairs Victoria announced on April 8 it had commenced legal proceedings against Vic Solar Technologies Pty Ltd and its director as\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Solar businesses - legal action","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/04\/australia-solar-compliance.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/04\/australia-solar-compliance.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/04\/australia-solar-compliance.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/04\/australia-solar-compliance.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/04\/australia-solar-compliance.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/39771","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/comments?post=39771"}],"version-history":[{"count":4,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/39771\/revisions"}],"predecessor-version":[{"id":39776,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/39771\/revisions\/39776"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media\/39772"}],"wp:attachment":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media?parent=39771"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/categories?post=39771"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/tags?post=39771"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}