{"id":42237,"date":"2020-08-14T07:35:37","date_gmt":"2020-08-13T21:05:37","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=42237"},"modified":"2020-08-14T07:35:37","modified_gmt":"2020-08-13T21:05:37","slug":"solar-code-accc-mb1643","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/solar-code-accc-mb1643\/","title":{"rendered":"ACCC Publishes Solar Retailer Code Of Conduct Draft Determination"},"content":{"rendered":"

\"ACCC<\/p>\n

The Australian Competition and Consumer Commission has recognised the CEC Approved Solar Retailer program needs tweaking – but is what the ACCC proposes enough?<\/p>\n

Back in May, the Clean Energy Council (CEC) lodged an application with the ACCC for re-authorisation of the Solar Retailer Code of Conduct. While the Code was to be replaced by the New Energy Tech Consumer Code (NETCC), that has been delayed pending the outcome of a review by the Australian Competition Tribunal of the ACCC\u2019s NETCC determination.<\/p>\n

What Is The Solar Retailer Code of Conduct?<\/h2>\n

As part of becoming a CEC Approved Solar Retailer1<\/a><\/sup>, a business must meet the requirements set out in the Solar Retailer Code of Conduct<\/a>. On a related ACCC page here<\/a>, the Code is described as:<\/p>\n

“..a voluntary<\/b> Code intended to improve consumer protection and promote best practice for retail businesses selling solar photovoltaic systems.”<\/p><\/blockquote>\n

(bolding mine)<\/p>\n

Not So Voluntary In Practice<\/h2>\n

There were plenty of great solar installation businesses that didn’t join the Approved Solar Retailer scheme initially for whatever reasons, including being too busy providing excellent service to their customers to invest the time necessary for joining and maintaining Approved Solar Retailer status. Some still refuse to join today.<\/p>\n

But a problem of not being a CEC Approved Solar Retailer is a number of government financial incentives are now only available to purchasers who buy solar power and\/or battery systems from a CEC Approved Retailer. An example of such an incentive is the Victorian solar panel rebate. There would be few home solar systems installed in Victoria these days that aren’t being supported by the state’s solar subsidy.<\/p>\n

Indicating just how powerful the Approved Solar Retailer program has become, in an announcement yesterday regarding its draft determination the ACCC acknowledged<\/a>:<\/p>\n

“Many retailers\u2019 businesses would suffer or even be unviable without Clean Energy Council approval”<\/p><\/blockquote>\n

So, there’s been a lot of pressure on solar businesses to jump through the CEC’s hoops and pay the cash to participate in this “voluntary” scheme. This has led to an influx of applications and at times, some installers accepted that shouldn’t have been.<\/p>\n

Rejected Applications – No Appeals Process<\/h2>\n

Not everyone is accepted into the program and that is a good thing, if the rejection is warranted. But mistakes can be made or other issues occur and currently there isn’t an independent appeals process.<\/p>\n

While a business can reapply to join the program once rejected, it has to wait three months from the date of rejection before a new application can be assessed. A second rejection results in the applicant waiting six months and if rejected a third time, the applicant must wait 12 months before a new application can be assessed.<\/p>\n

As part of the ACCC’s intended re-authorisation of the Code for two years, it is proposing adding a condition requiring the CEC to include an independent appeals process for those businesses that apply to become signatories to the Solar Retailer Code of Conduct, but are rejected.<\/p>\n

“An appeals process will help ensure that retailers are not inappropriately rejected from becoming signatories,” said ACCC Commissioner Stephen Ridgeway.<\/p><\/blockquote>\n

The appeal would likely not be free – the ACCC accepts this would be more costly for the CEC than an initial application review and that it “may be appropriate” for at least part of the additional cost to be borne by applicants.<\/p>\n

Is The ACCC’s Condition Enough? Have Your Say.<\/h2>\n

When the ACCC was seeking submissions a couple of months ago on whether the Clean Energy Council\u2019s Approved Solar Retailer scheme should be renewed, SQ’s Ronald had a fair bit to say on the topic<\/a>. His (and Finn’s) position was it should not be renewed in its current form as, among other issues, it is not voluntary in practice and is anti-competitive. You can find Finn’s submission to the ACCC here<\/a>.<\/p>\n

The added condition in the draft determination is a start, but still fails to address some of the core issues of the program. The ACCC is now seeking submissions in relation to the draft determination<\/a>, which need to be submitted by 4 September 2020 – so be sure to have your say if you have concerns.<\/p>\n

Further details about the application, various related documents and how to lodge a submission can be found here<\/a>. The ACCC expects to announce its final decision in October.<\/p>\n","protected":false},"excerpt":{"rendered":"

The Australian Competition and Consumer Commission has recognised the CEC Approved Solar Retailer program needs tweaking – but is what the ACCC proposes enough?<\/p>\n","protected":false},"author":17,"featured_media":42238,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[678],"tags":[],"class_list":["post-42237","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solar-battery-news","entry"],"acf":[],"yoast_head":"\nACCC Publishes Solar Retailer Code Of Conduct Draft Determination<\/title>\n<meta name=\"description\" content=\"The ACCC has recognised the Clean Energy Council's Approved Solar Retailer program needs tweaking - 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You can learn\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"CEC Approved Solar Retailer","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/11\/accc-solar-retailer.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/11\/accc-solar-retailer.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/11\/accc-solar-retailer.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/11\/accc-solar-retailer.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/11\/accc-solar-retailer.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":40407,"url":"https:\/\/www.solarquotes.com.au\/blog\/accc-approved-retailer\/","url_meta":{"origin":42237,"position":1},"title":"My ACCC Submission: The CEC Approved Retailer Scheme Is Not Voluntary & Is Anti-Competitive","author":"Ronald Brakels","date":"June 15, 2020","format":false,"excerpt":"The Australian Competition And Consumer Commission -- ACCC for short -- is seeking submissions on whether or not the Clean Energy Council's Approved Solar Retailer scheme should be renewed. I think the answer is obvious, so any submission I make should only be a formality.\u00a0 Despite this, I'm definitely submitting\u2026","rel":"","context":"In "Solar Policy"","block_context":{"text":"Solar Policy","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-policy\/"},"img":{"alt_text":"definition of monopoly","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/06\/asr-monopoly.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/06\/asr-monopoly.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/06\/asr-monopoly.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/06\/asr-monopoly.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/06\/asr-monopoly.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":36596,"url":"https:\/\/www.solarquotes.com.au\/blog\/new-energy-tech-consumer-code\/","url_meta":{"origin":42237,"position":2},"title":"The New Energy Tech Consumer Code & The Battle To Purge ‘Interest Free Deals’ From Solar","author":"Finn Peacock","date":"February 3, 2020","format":false,"excerpt":"The 'CEC Approved Solar Retailer' (ASR) scheme, a code of conduct for solar companies, may soon be obsolete. I think that's a good thing. What started as an excellent voluntary code soon descended in to farce as the CEC successfully worked with the Victorian Government to make it 'de facto\u2026","rel":"","context":"In "Solar Policy"","block_context":{"text":"Solar Policy","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-policy\/"},"img":{"alt_text":"solar code of conduct","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/01\/netcc.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/01\/netcc.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/01\/netcc.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/01\/netcc.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/01\/netcc.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":15600,"url":"https:\/\/www.solarquotes.com.au\/blog\/cec-approved-solar-retailer-mb0235\/","url_meta":{"origin":42237,"position":3},"title":"Solar Retailer Code of Conduct Program Reaches Milestone","author":"Michael Bloch","date":"October 4, 2017","format":false,"excerpt":"The Clean Energy Council\u2019s Solar Retailer Code of Conduct initiative has welcomed the fiftieth solar company accepted into its program. The Code was established in 2013 to provide consumers additional peace of mind when selecting a solar installation company and has been authorised by the Australian Competition and Consumer Commission\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Clean Energy Council Solar Retailer Code Of Conduct","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/10\/cec-code-of-conduct.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/10\/cec-code-of-conduct.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/10\/cec-code-of-conduct.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/10\/cec-code-of-conduct.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":95884,"url":"https:\/\/www.solarquotes.com.au\/blog\/netcc-approved-sellers-mb3310\/","url_meta":{"origin":42237,"position":4},"title":"NETCC Approved Seller Numbers Reach 2,000","author":"Michael Bloch","date":"November 11, 2025","format":false,"excerpt":"Australia's New Energy Tech Consumer Code recently reached a significant milestone in the number of Approved Sellers participating in the program. Also rising are the number of consumer complaints made against sellers. What Is The NETCC? The New Energy Tech Consumer Code is a pay-for-play voluntary program administered by the\u2026","rel":"","context":"In "Solar Installation"","block_context":{"text":"Solar Installation","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-installation\/"},"img":{"alt_text":"New Energy Tech Consumer Code (NETCC)","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/11\/netcc-solar-batteries.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/11\/netcc-solar-batteries.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/11\/netcc-solar-batteries.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/11\/netcc-solar-batteries.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/11\/netcc-solar-batteries.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":12495,"url":"https:\/\/www.solarquotes.com.au\/blog\/cec-installers-retailers-members\/","url_meta":{"origin":42237,"position":5},"title":"Clean Energy Council Accredited Installers, Approved Retailers, And Members: What’s The Difference?","author":"Ronald Brakels","date":"July 4, 2017","format":false,"excerpt":"The Australian Clean Energy Council, or CEC, is Australia's peak body for solar and other renewable energy. Update 4th December 2023:\u00a0 The CEC Approved Retailer Scheme was replaced by the NETCC Approved Seller Program on the 1st of February 2023 and you can read about it here.\u00a0 In case you\u2026","rel":"","context":"In "Solar Policy"","block_context":{"text":"Solar Policy","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-policy\/"},"img":{"alt_text":"3 types of CEC affiliate","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/07\/3-Types-Solar.jpg?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/07\/3-Types-Solar.jpg?resize=350%2C200 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/07\/3-Types-Solar.jpg?resize=525%2C300 1.5x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/42237","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/comments?post=42237"}],"version-history":[{"count":3,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/42237\/revisions"}],"predecessor-version":[{"id":42241,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/42237\/revisions\/42241"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media\/42238"}],"wp:attachment":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media?parent=42237"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/categories?post=42237"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/tags?post=42237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}