{"id":43838,"date":"2020-10-09T05:21:58","date_gmt":"2020-10-08T18:51:58","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=43838"},"modified":"2020-10-09T05:21:58","modified_gmt":"2020-10-08T18:51:58","slug":"fake-reviews-fine-mb1715","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/fake-reviews-fine-mb1715\/","title":{"rendered":"Solar Company Fined For Fake Reviews"},"content":{"rendered":"<p><img decoding=\"async\" class=\"alignnone size-full wp-image-43839\" src=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/10\/fake-reviews-fine.jpg\" alt=\"Solar company fined for fake testimonials\" width=\"1200\" height=\"630\" srcset=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/10\/fake-reviews-fine.jpg 1200w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/10\/fake-reviews-fine-300x158.jpg 300w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/10\/fake-reviews-fine-1024x538.jpg 1024w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/10\/fake-reviews-fine-768x403.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>A solar installation company has been whacked with a fine of $6,000 for publishing fake testimonials on its website. <!--more--><\/p>\n<p>At Perth Magistrates Court last Friday, Suntech Solar Pty Ltd trading as <a href=\"https:\/\/www.solarquotes.com.au\/installer-review\/ausuntech\/\"> Ausuntech Energy<\/a> pleaded guilty to all charges associated with eight breaches of the Australian Consumer Law (ACL). The prosecution was carried out by Consumer Protection, an agency of the Government of Western Australia.<\/p>\n<p>The company, which operates across Australia and has an office in the Perth suburb of Canning Vale, copied eight testimonials from the websites of other solar or electrical businesses &#8211; including SolarQuotes &#8211; to the Ausuntech Energy website. According to Consumer Protection, the texts were edited so the reviews referred to Suntech Solar, and the original reviewers&#8217; names and locations were changed. The fake reviews were available online for more than two years.<\/p>\n<p>With consumers increasingly relying on customer testimonials when making a purchase decision, fake reviews are a scourge.<\/p>\n<blockquote><p>\u201cFictitious testimonials are not only illegal, they diminish the trust and good faith between traders and consumers, particularly when the reviews are lifted directly from competitors\u2019 websites,&#8221; <a href=\"https:\/\/www.commerce.wa.gov.au\/announcements\/false-testimonials-land-solar-company-hot-water-suntech-solar-pty-ltd-ausuntech-energy\">said<\/a> Commissioner for Consumer Protection Penny Lipscombe. \u201cThis case should remind all businesses of their obligations to understand and comply with relevant laws.\u201d<\/p><\/blockquote>\n<p><a href=\"https:\/\/www.legislation.gov.au\/Details\/C2020C00264\/Html\/Volume_3#_Toc50464529\">S 29(1)(e) and (f)<\/a> of the Australian Consumer Law state:<\/p>\n<blockquote><p>\u00a0<span lang=\"EN-AU\">A person must not, in trade or commerce, in connection with the supply or possible supply of goods or services or in connection with the promotion by any means of the supply or use of goods or services:<\/span><\/p>\n<p><span lang=\"EN-AU\">&#8230;<\/span><\/p>\n<p class=\"paragraph\"><span lang=\"EN-AU\">(e)\u00a0 make a false or misleading representation that purports to be a testimonial by any person relating to goods or services; or<\/span><\/p>\n<p class=\"paragraph\"><span lang=\"EN-AU\">(f)\u00a0 make a false or misleading representation concerning:<\/span><\/p>\n<p class=\"paragraphsub\"><span lang=\"EN-AU\">\u00a0(i)\u00a0 a testimonial by any person; or<\/span><\/p>\n<p class=\"paragraphsub\"><span lang=\"EN-AU\">\u00a0(ii)\u00a0 a representation that purports to be such a testimonial relating to goods or services;<\/span><\/p>\n<\/blockquote>\n<p>The ACL applies across Australia and to all Australian businesses.<\/p>\n<h2>Approved Solar Retailer Status Suspension<\/h2>\n<p>This wasn&#8217;t the first trouble Ausuntech Energy found itself in over the fake reviews.<\/p>\n<p>In May last year, Ausuntech Energy were suspended from the Clean Energy Council&#8217;s Approved Solar Retailer Scheme for &#8220;Providing false testimonials on website relating to the company&#8221;. The suspension was lifted in early July 2019 after the company satisfied the CEC&#8217;s requirements for reinstatement. The suspension entry can be found on the CEC&#8217;s <a href=\"https:\/\/www.cleanenergycouncil.org.au\/industry\/retailers\/compliance-activity\">compliance activity page<\/a>.<\/p>\n<p>Just in relation to online reviews generally, the Australian Competition &amp; Consumer Commission (ACCC) has <a href=\"https:\/\/www.accc.gov.au\/business\/advertising-promoting-your-business\/managing-online-reviews\">published this guide for businesses<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A solar installation company has been whacked with a fine of $6,000 for publishing fake testimonials on its website.<\/p>\n","protected":false},"author":17,"featured_media":43839,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[678],"tags":[],"class_list":["post-43838","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solar-battery-news","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Solar Company Fined For Fake Reviews - SolarQuotes Blog<\/title>\n<meta name=\"description\" content=\"A solar installation company has been whacked with a fine of $6,000 for publishing fake testimonials on its website.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.solarquotes.com.au\/blog\/fake-reviews-fine-mb1715\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Solar Company Fined For Fake Reviews\" \/>\n<meta property=\"og:description\" content=\"A solar installation company has been whacked with a fine of $6,000 for publishing fake testimonials on its website.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.solarquotes.com.au\/blog\/fake-reviews-fine-mb1715\/\" \/>\n<meta property=\"og:site_name\" content=\"SolarQuotes Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SolarQuotes\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-08T18:51:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/10\/fake-reviews-fine.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Michael Bloch\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@solar_quotes\" \/>\n<meta name=\"twitter:site\" content=\"@solar_quotes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/fake-reviews-fine-mb1715\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/fake-reviews-fine-mb1715\\\/\"},\"author\":{\"name\":\"Michael Bloch\",\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/#\\\/schema\\\/person\\\/66afd571aa00c2e442f0192ebac2f6f1\"},\"headline\":\"Solar Company Fined For Fake Reviews\",\"datePublished\":\"2020-10-08T18:51:58+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/fake-reviews-fine-mb1715\\\/\"},\"wordCount\":417,\"commentCount\":8,\"publisher\":{\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/fake-reviews-fine-mb1715\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/10\\\/fake-reviews-fine.jpg\",\"articleSection\":[\"General Solar &amp; 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Building and Energy, which is a division of the Department of Mines, Industry Regulations and Safety, is undertaking the survey to gain a better understanding of the community\u2019s experience with the\u2026","rel":"","context":"In &quot;General Solar &amp; Storage News&quot;","block_context":{"text":"General Solar &amp; Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Western Australia solar installation survey","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/04\/solar-installations-wa.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/04\/solar-installations-wa.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/04\/solar-installations-wa.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/04\/solar-installations-wa.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/04\/solar-installations-wa.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":101125,"url":"https:\/\/www.solarquotes.com.au\/blog\/solar-power-nation-hundreds-complaints\/","url_meta":{"origin":43838,"position":1},"title":"Solar Power Nation Clean Bowled By Hundreds Of Complaints","author":"Jacob Boyd","date":"August 14, 2026","format":false,"excerpt":"A major solar retailer operating under four different names - and promoted by retired cricketer Michael Clarke - faces multiple investigations after copping hundreds of complaints, ranging from allegations of dodgy worksmanship to unrefunded deposit payments for installs that never happened. What Is Solar Power Nation Accused Of? From July\u2026","rel":"","context":"In &quot;Solar Installation&quot;","block_context":{"text":"Solar Installation","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-installation\/"},"img":{"alt_text":"Michael Clarke promoting Solar Power Nation","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/08\/solar-power-nation.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/08\/solar-power-nation.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/08\/solar-power-nation.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/08\/solar-power-nation.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/08\/solar-power-nation.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":100145,"url":"https:\/\/www.solarquotes.com.au\/blog\/solar-installers-warned-fake-reviews-boom\/","url_meta":{"origin":43838,"position":2},"title":"Solar Installers Warned As Fake Reviews Boom","author":"Max Opray","date":"July 2, 2026","format":false,"excerpt":"SolarQuotes General Manager Trevor Glen has called on solar installers to build trust with customers through genuine reviews, amid new analysis showing a surge in searches related to buying fake testimonials. In a speech at the Smart Energy South Australia 2026 event in Adelaide on Tuesday, Trevor said that SolarQuotes\u2026","rel":"","context":"In &quot;Solar Installation&quot;","block_context":{"text":"Solar Installation","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-installation\/"},"img":{"alt_text":"Reviews of an installer","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/02\/Screenshot.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/02\/Screenshot.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/02\/Screenshot.jpg?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":102198,"url":"https:\/\/www.solarquotes.com.au\/blog\/western-australias-best-rated-solar-installers-2026\/","url_meta":{"origin":43838,"position":3},"title":"WA\u2019s Best-Rated Solar Installers: 2026","author":"Kim Wainwright","date":"October 7, 2026","format":false,"excerpt":"There are some familiar names at the top of Western Australia\u2019s 2026 solar installer rankings, with last year\u2019s winner taking first place again and a new contender moving into second. The awards use a weighted calculation of customer reviews published on the SolarQuotes website over the past year. This gives\u2026","rel":"","context":"In &quot;Solar Installation&quot;","block_context":{"text":"Solar Installation","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-installation\/"},"img":{"alt_text":"Top-rated solar installers 2026 in WA","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-wa.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-wa.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-wa.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-wa.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-wa.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":32266,"url":"https:\/\/www.solarquotes.com.au\/blog\/suntech-panel-validation-mb1145\/","url_meta":{"origin":43838,"position":4},"title":"Suntech Joins Australian Solar Panel Validation (SPV) Initiative","author":"Michael Bloch","date":"July 24, 2019","format":false,"excerpt":"Solar panel manufacturer Suntech has announced its participation in the Clean Energy Regulator's Solar Panel Validation (SPV) program. In case you haven't heard of the initiative, it's a way to confirm solar panels being used in an installation are: Genuine Backed by a manufacturer warranty Meet standards in Australia relating\u2026","rel":"","context":"In &quot;General Solar &amp; Storage News&quot;","block_context":{"text":"General Solar &amp; Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Suntech solar panel validation","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/07\/suntech-panel-validation.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/07\/suntech-panel-validation.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/07\/suntech-panel-validation.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/07\/suntech-panel-validation.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/07\/suntech-panel-validation.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":47472,"url":"https:\/\/www.solarquotes.com.au\/blog\/sunways-solar-inverter-mb1873\/","url_meta":{"origin":43838,"position":5},"title":"Sunways Solar Inverters Arriving In Australia Soon","author":"Michael Bloch","date":"February 10, 2021","format":false,"excerpt":"It won't be long before there will be yet another solar inverter choice available in Australia - Sunways, which is being launched here exclusively through Suntech Australia. First, a very brief history of Sunways. The company was founded in Konstanz, Germany in 1993. 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