{"id":48481,"date":"2021-05-03T15:45:09","date_gmt":"2021-05-03T05:15:09","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=48481"},"modified":"2021-05-03T15:46:13","modified_gmt":"2021-05-03T05:16:13","slug":"margherita-moffa","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/margherita-moffa\/","title":{"rendered":"Meet The SolarQuotes Crew: Margherita Moffa, Customer Support"},"content":{"rendered":"
\"Margherita

If you email SolarQuotes with a question – it will usually land in Margherita’s inbox.<\/p><\/div>\n

Margherita Moffa was working for her husband after having left a customer service career in banking, when her brother-in-law Robert (SQ Client Operations) asked if she could help out handling customer service inquiries for a fairly young SolarQuotes.<\/p>\n

Nearly five years on, she\u2019s gone from a few hours a day to full-time at SolarQuotes, and is loving it.<\/p>\n

Margherita states when she started, SolarQuotes had only five or six people and:<\/p>\n

\u201cwe would go down to the city and get together in a small meeting room. Now, we have a beautiful office in Adelaide when we have to get together.”<\/p><\/blockquote>\n

Having spent her teens and early twenties with her family in Italy where she studied accounting, Margherita then ended up at Bendigo Bank, and that\u2019s how she learned she enjoyed customer service.<\/p>\n

Still, switching to the renewables business with SolarQuotes was a big change.<\/p>\n

\u201cI had a lot of learning to do, but I love it! The client is always the first person you help – that was drilled into me at Bendigo Bank.\u201d<\/p><\/blockquote>\n

At SolarQuotes,<\/p>\n

\u201cI had someone teaching me, but I was really proud of myself. That\u2019s how it was for me, it was interesting and exciting, and I was helping people and helping the environment. And Finn\u2019s passion excites you along the way.\u201d<\/p><\/blockquote>\n

That passion helps keep Margherita stay on top of a role that has each day starting with \u201c70 to 80 emails sitting there\u201d, and a consistent flow of emails through the day.<\/p>\n

\u201cIt\u2019s very exciting, because it\u2019s not the same thing all the time.\u201d<\/p>\n

 <\/p>\n

\u201cI answer everything from customers who are missing quotes to \u2018What\u2019s this panel like? What\u2019s this inverter like? What do you think of my system?\u201d<\/p><\/blockquote>\n

The most common, however, is customers asking SolarQuotes to review a quote they’ve been given. Margherita’s job in reviewing quotes is to provide the customer an unbiased opinion.<\/p>\n

\u201cNormally, I give the customer an average of the price range they should be looking at. Tell them whether the quote includes a rebate. If the cost is a little bit high, it might be a meter upgrade or something that needs to be done at their home.\u201d<\/p><\/blockquote>\n

And customers appreciate the help –<\/p>\n

\u201cIt\u2019s always nice to get a thank you, or \u2018that\u2019s excellent\u2019 – I really know I\u2019ve helped someone out.\u201d<\/p>\n

 <\/p>\n

\u201cReviewing a quote, I can tell the customer whether the panel is on our recommended list. Sometimes quotes come through that we don\u2019t recommend, and our rule is that if we wouldn\u2019t recommend it to our grandmothers, we don\u2019t recommend it to you.\u201d<\/p>\n

 <\/p>\n

\u201cI\u2019m comfortable with everything when it comes to reviewing the quotes – panels, inverters, shading issues.\u201d<\/p><\/blockquote>\n

More tricky questions – for example, detailed questions about electrical systems – get passed up the chain to Finn.<\/p>\n

\u201cMy knowledge base is getting better all the time – I hope to be sending fewer questions to Finn these days!\u201d<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Margherita Moffa was working for her husband after having left a customer service career in banking, when her brother-in-law Robert (SQ Client Operations) asked if she could help out handling customer service inquiries for a fairly young SolarQuotes.<\/p>\n","protected":false},"author":23,"featured_media":49918,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[678],"tags":[],"class_list":["post-48481","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solar-battery-news","entry"],"acf":[],"yoast_head":"\nMeet The SolarQuotes Crew: Margherita Moffa, Customer Support<\/title>\n<meta name=\"description\" content=\"If you email SolarQuotes with a question, it will usually land in Margherita's inbox. 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The winners\u2026","rel":"","context":"In "Solar Installation"","block_context":{"text":"Solar Installation","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-installation\/"},"img":{"alt_text":"Queensland's top-rated solar installers 2026","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-qld.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-qld.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-qld.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-qld.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-qld.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":102198,"url":"https:\/\/www.solarquotes.com.au\/blog\/western-australias-best-rated-solar-installers-2026\/","url_meta":{"origin":48481,"position":2},"title":"WA\u2019s Best-Rated Solar Installers: 2026","author":"Kim Wainwright","date":"October 7, 2026","format":false,"excerpt":"There are some familiar names at the top of Western Australia\u2019s 2026 solar installer rankings, with last year\u2019s winner taking first place again and a new contender moving into second. The awards use a weighted calculation of customer reviews published on the SolarQuotes website over the past year. This gives\u2026","rel":"","context":"In "Solar Installation"","block_context":{"text":"Solar Installation","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-installation\/"},"img":{"alt_text":"Top-rated solar installers 2026 in WA","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-wa.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-wa.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-wa.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-wa.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-wa.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":101912,"url":"https:\/\/www.solarquotes.com.au\/blog\/nsw-best-rated-solar-installers-2026\/","url_meta":{"origin":48481,"position":3},"title":"New South Wales\u2019 Best-Rated Solar Installers: 2026","author":"Kim Wainwright","date":"September 22, 2026","format":false,"excerpt":"Last year\u2019s national champion is back in the running as we reveal the three solar installers NSW customers rated highest in 2026. The winners were determined using a weighted calculation of customer reviews published on the SolarQuotes website. This gives smaller companies with fewer reviews a fair chance against their\u2026","rel":"","context":"In "Solar Installation"","block_context":{"text":"Solar Installation","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-installation\/"},"img":{"alt_text":"Top-rated solar installers NSW 2026","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-nsw.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-nsw.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-nsw.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-nsw.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-nsw.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":101837,"url":"https:\/\/www.solarquotes.com.au\/blog\/south-australias-best-rated-solar-installers-2026\/","url_meta":{"origin":48481,"position":4},"title":"South Australia\u2019s Best-Rated Solar Installers: 2026","author":"Kim Wainwright","date":"September 16, 2026","format":false,"excerpt":"We\u2019re launching our 2026 state installer awards in South Australia, where there\u2019s a new number one in SolarQuotes\u2019 annual rankings, knocking last year\u2019s winner off the top spot. Here are the three installers SA customers rated highest in 2026. The winners were determined using a weighted calculation of customer reviews\u2026","rel":"","context":"In "Solar Installation"","block_context":{"text":"Solar Installation","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-installation\/"},"img":{"alt_text":"Top rated solar installers 2026 South Australia","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-sa.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-sa.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-sa.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-sa.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/09\/top-rated-installers-2026-sa.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":100910,"url":"https:\/\/www.solarquotes.com.au\/blog\/from-my-wardrobe-to-a-million-quotes-whats-changed-and-what-hasnt\/","url_meta":{"origin":48481,"position":5},"title":"From My Wardrobe To A Million Quotes: What’s Changed (And What Hasn’t)","author":"Finn Peacock","date":"August 3, 2026","format":false,"excerpt":"This week SolarQuotes ticked over one million quote requests. Somewhere in a database is customer number one[1. we actually wipe most personal data automatically after 5 years, so there's not much more than their name in there], and somewhere in the queue right now is customer number one million. 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