{"id":48481,"date":"2021-05-03T15:45:09","date_gmt":"2021-05-03T05:15:09","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=48481"},"modified":"2021-05-03T15:46:13","modified_gmt":"2021-05-03T05:16:13","slug":"margherita-moffa","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/margherita-moffa\/","title":{"rendered":"Meet The SolarQuotes Crew: Margherita Moffa, Customer Support"},"content":{"rendered":"
\"Margherita

If you email SolarQuotes with a question – it will usually land in Margherita’s inbox.<\/p><\/div>\n

Margherita Moffa was working for her husband after having left a customer service career in banking, when her brother-in-law Robert (SQ Client Operations) asked if she could help out handling customer service inquiries for a fairly young SolarQuotes.<\/p>\n

Nearly five years on, she\u2019s gone from a few hours a day to full-time at SolarQuotes, and is loving it.<\/p>\n

Margherita states when she started, SolarQuotes had only five or six people and:<\/p>\n

\u201cwe would go down to the city and get together in a small meeting room. Now, we have a beautiful office in Adelaide when we have to get together.”<\/p><\/blockquote>\n

Having spent her teens and early twenties with her family in Italy where she studied accounting, Margherita then ended up at Bendigo Bank, and that\u2019s how she learned she enjoyed customer service.<\/p>\n

Still, switching to the renewables business with SolarQuotes was a big change.<\/p>\n

\u201cI had a lot of learning to do, but I love it! The client is always the first person you help – that was drilled into me at Bendigo Bank.\u201d<\/p><\/blockquote>\n

At SolarQuotes,<\/p>\n

\u201cI had someone teaching me, but I was really proud of myself. That\u2019s how it was for me, it was interesting and exciting, and I was helping people and helping the environment. And Finn\u2019s passion excites you along the way.\u201d<\/p><\/blockquote>\n

That passion helps keep Margherita stay on top of a role that has each day starting with \u201c70 to 80 emails sitting there\u201d, and a consistent flow of emails through the day.<\/p>\n

\u201cIt\u2019s very exciting, because it\u2019s not the same thing all the time.\u201d<\/p>\n

 <\/p>\n

\u201cI answer everything from customers who are missing quotes to \u2018What\u2019s this panel like? What\u2019s this inverter like? What do you think of my system?\u201d<\/p><\/blockquote>\n

The most common, however, is customers asking SolarQuotes to review a quote they’ve been given. Margherita’s job in reviewing quotes is to provide the customer an unbiased opinion.<\/p>\n

\u201cNormally, I give the customer an average of the price range they should be looking at. Tell them whether the quote includes a rebate. If the cost is a little bit high, it might be a meter upgrade or something that needs to be done at their home.\u201d<\/p><\/blockquote>\n

And customers appreciate the help –<\/p>\n

\u201cIt\u2019s always nice to get a thank you, or \u2018that\u2019s excellent\u2019 – I really know I\u2019ve helped someone out.\u201d<\/p>\n

 <\/p>\n

\u201cReviewing a quote, I can tell the customer whether the panel is on our recommended list. Sometimes quotes come through that we don\u2019t recommend, and our rule is that if we wouldn\u2019t recommend it to our grandmothers, we don\u2019t recommend it to you.\u201d<\/p>\n

 <\/p>\n

\u201cI\u2019m comfortable with everything when it comes to reviewing the quotes – panels, inverters, shading issues.\u201d<\/p><\/blockquote>\n

More tricky questions – for example, detailed questions about electrical systems – get passed up the chain to Finn.<\/p>\n

\u201cMy knowledge base is getting better all the time – I hope to be sending fewer questions to Finn these days!\u201d<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Margherita Moffa was working for her husband after having left a customer service career in banking, when her brother-in-law Robert (SQ Client Operations) asked if she could help out handling customer service inquiries for a fairly young SolarQuotes.<\/p>\n","protected":false},"author":23,"featured_media":49918,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[678],"tags":[],"class_list":["post-48481","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solar-battery-news","entry"],"acf":[],"yoast_head":"\nMeet The SolarQuotes Crew: Margherita Moffa, Customer Support<\/title>\n<meta name=\"description\" content=\"If you email SolarQuotes with a question, it will usually land in Margherita's inbox. 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See you next week, with a turkey sandwich and a post rounding up what happened in Australian Solar Land during 2016.\u2026","rel":"","context":"In "Solar Panels"","block_context":{"text":"Solar Panels","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-panels-2\/"},"img":{"alt_text":"santa and tesla sleigh","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2016\/12\/Solar_Santa.jpg?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2016\/12\/Solar_Santa.jpg?resize=350%2C200 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2016\/12\/Solar_Santa.jpg?resize=525%2C300 1.5x"},"classes":[]},{"id":90641,"url":"https:\/\/www.solarquotes.com.au\/blog\/got-an-eye-for-detail-solarquotes-needs-a-lead-investigator\/","url_meta":{"origin":48481,"position":2},"title":"Got An Eye For Detail? SolarQuotes Needs A Lead Investigator","author":"Max Opray","date":"March 20, 2025","format":false,"excerpt":"Every day, people come to SolarQuotes to ask for quotes for their home electrification needs: whether that's solar panels, batteries, EV chargers or hot water heat pumps. And just about every day, something goes a little bit wrong with those requests for quotes. That's where our Lead Investigator & Customer\u2026","rel":"","context":"In "Announcements"","block_context":{"text":"Announcements","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/announcements\/"},"img":{"alt_text":"A woman holding a magnifying glass","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/03\/pexels-cottonbro-6491787.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/03\/pexels-cottonbro-6491787.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/03\/pexels-cottonbro-6491787.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/03\/pexels-cottonbro-6491787.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/03\/pexels-cottonbro-6491787.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":94996,"url":"https:\/\/www.solarquotes.com.au\/blog\/wa-best-solar-installers-2025-mb3285\/","url_meta":{"origin":48481,"position":3},"title":"Western Australia’s Best-Rated Solar Installers: 2025","author":"Michael Bloch","date":"October 7, 2025","format":false,"excerpt":"Who were the three best-rated WA solar installers for 2025 based on customer reviews published on SolarQuotes? See the winners here. 2025 winners for Western Australia followed a weighted calculation of customer reviews of solar installers operating in the state listed on the SolarQuotes website. This created a more level\u2026","rel":"","context":"In "Solar Installation"","block_context":{"text":"Solar Installation","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-installation\/"},"img":{"alt_text":"WA's top rated solar installers for 2025","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/10\/wa-top-rated-installers.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/10\/wa-top-rated-installers.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/10\/wa-top-rated-installers.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/10\/wa-top-rated-installers.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/10\/wa-top-rated-installers.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":72640,"url":"https:\/\/www.solarquotes.com.au\/blog\/top-adelaide-solar-installers-2023\/","url_meta":{"origin":48481,"position":4},"title":"Who Are The Top Rated Adelaide Solar Installers In 2023?","author":"Kim Wainwright","date":"April 20, 2023","format":false,"excerpt":"Building on our previous recent articles on \"Top Rated Solar Installers 2023\" for major capital cities in Australia, we present the highest-rated solar installers in Adelaide based on SolarQuotes reviewers' feedback. In the interest of fairness, we have also included ratings from other review websites in addition to SolarQuotes ratings.\u2026","rel":"","context":"In "Solar Installation"","block_context":{"text":"Solar Installation","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-installation\/"},"img":{"alt_text":"Top Adelaide solar installers as rated on SQ","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/03\/top-rated-adelaide-installers.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/03\/top-rated-adelaide-installers.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/03\/top-rated-adelaide-installers.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/03\/top-rated-adelaide-installers.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/03\/top-rated-adelaide-installers.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":15600,"url":"https:\/\/www.solarquotes.com.au\/blog\/cec-approved-solar-retailer-mb0235\/","url_meta":{"origin":48481,"position":5},"title":"Solar Retailer Code of Conduct Program Reaches Milestone","author":"Michael Bloch","date":"October 4, 2017","format":false,"excerpt":"The Clean Energy Council\u2019s Solar Retailer Code of Conduct initiative has welcomed the fiftieth solar company accepted into its program. The Code was established in 2013 to provide consumers additional peace of mind when selecting a solar installation company and has been authorised by the Australian Competition and Consumer Commission\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Clean Energy Council Solar Retailer Code Of Conduct","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/10\/cec-code-of-conduct.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/10\/cec-code-of-conduct.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/10\/cec-code-of-conduct.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/10\/cec-code-of-conduct.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/48481","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/comments?post=48481"}],"version-history":[{"count":12,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/48481\/revisions"}],"predecessor-version":[{"id":49949,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/48481\/revisions\/49949"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media\/49918"}],"wp:attachment":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media?parent=48481"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/categories?post=48481"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/tags?post=48481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}