{"id":63414,"date":"2022-07-14T06:45:11","date_gmt":"2022-07-13T20:15:11","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=63414"},"modified":"2022-07-15T13:19:02","modified_gmt":"2022-07-15T02:49:02","slug":"solar-panels-parallel-imports-mb2553","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/solar-panels-parallel-imports-mb2553\/","title":{"rendered":"Solar Panels: Parallel Imports, Support And Warranty"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-63415\" src=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/07\/panel-parallel-imports.png\" alt=\"Solar panels - parallel imports\" width=\"1200\" height=\"630\" srcset=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/07\/panel-parallel-imports.png 1200w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/07\/panel-parallel-imports-300x158.png 300w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/07\/panel-parallel-imports-1024x538.png 1024w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/07\/panel-parallel-imports-768x403.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>A solar panel brand with an Australian presence should mean expedited warranty claims and support handled locally &#8211; but that may not always be the case.<!--more--><\/p>\n<p>If a solar panel starts playing up, getting support or pursuing a warranty claim should usually happen like so:<\/p>\n<ul>\n<li>Contact your solar installation company &#8211; they are obligated to assist and should be the first point of contact. But if your installer has disappeared &#8230;<\/li>\n<li>Contact the manufacturer&#8217;s Australian office or authorised importer &#8211; that party is next on the hook for warranty and support issues. But if the importer has disappeared &#8230;<\/li>\n<li>Contact the manufacturer.<\/li>\n<\/ul>\n<p>The first option is preferable &#8211; it&#8217;s someone who you&#8217;ll be familiar and hopefully on good terms with. But if your installer is no longer, knowing there&#8217;s an Australian office for the panel brand is reassuring. If you&#8217;re left with only having the manufacturer as a contact point, that can be more challenging given the tyranny of distance, time zones and even language and culture.<\/p>\n<p>This is why it&#8217;s wise to buy solar panels from a brand with an office in Australia &#8211; and it&#8217;s one of the criteria for inclusion on the SolarQuotes <a href=\"https:\/\/www.solarquotes.com.au\/panels\/#recommended-brands\">recommended solar panel brands<\/a> chart. But something you (and solar businesses) need to be careful with is not just whether a brand has local representation, also if the panels have been sourced via that or an otherwise approved local entity.<\/p>\n<p>Genuine kit coming from outside authorised import channels are known as &#8220;grey&#8221;, &#8220;parallel&#8221; or &#8220;direct&#8221; imports.\u00a0 The Australian Competition and Consumer Commission (ACCC) says:<\/p>\n<blockquote><p>&#8220;While you have the same consumer rights when you buy parallel imports as you do with any other goods, it may be more difficult to obtain a remedy if something goes wrong with a parallel import.&#8221;<\/p><\/blockquote>\n<h2>The Leapton Solar Example<\/h2>\n<p>Leapton Energy is a Japanese company producing panels through its Chinese arm, Leapton Solar. SQ&#8217;s Ronald <a href=\"https:\/\/www.solarquotes.com.au\/blog\/leapton-solar-panels-review\/\">wrote about Leapton solar panels<\/a> a couple of years ago, and <a href=\"https:\/\/www.solarquotes.com.au\/panels\/leapton-review.html\">Leapton panel reviews<\/a> and ratings from Australian customers have generally been pretty good.<\/p>\n<p>A curious alert has been appearing on the <a href=\"https:\/\/www.leapton.com.au\/\">Leapton Australia web site<\/a> with regard to 415W solar panels popping up in Australia. Even though these panels are listed on the Australian web site along with a bunch of other models, the company says they haven&#8217;t arrived here via Leapton Australia or its authorised importers.<\/p>\n<p>The panels (Model: LP182x182-M-54-MH-415w) appear on the Clean Energy Council&#8217;s approved modules list; so that&#8217;s all good &#8211; but Leapton Australia says:<\/p>\n<blockquote><p>&#8220;Please note there will be no local support or warranty cover from Leapton Australia on these panels. The only model we are distributing currently is LP182*182-M-60-MH-440W.&#8221;<\/p><\/blockquote>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-63416\" src=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/07\/leapton-solar-alert.png\" alt=\"Leapton Solar alert\" width=\"900\" height=\"530\" srcset=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/07\/leapton-solar-alert.png 900w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/07\/leapton-solar-alert-300x177.png 300w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/07\/leapton-solar-alert-768x452.png 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/p>\n<p>A little bird told SolarQuotes warranty statements for the &#8220;unauthorised&#8221; solar panels are coming from Leapton in China, not via Leapton Australia.<\/p>\n<p>There appear to be some odd dynamics behind the scenes here and we&#8217;ll leave that for the lawyers to sort out rather than speculate &#8211; perhaps there will be some further comment from Leapton Australia down the track.<\/p>\n<p>&#8212;<\/p>\n<p><strong>Update: July 15.<\/strong> Leapton Energy in Japan contacted me today, stating it has terminated the logo\/trademark authorisation with Leapton Pty Ltd, which is associated with the website at <a href=\"https:\/\/www.leapton.com.au\/\">https:\/\/www.leapton.com.au\/<\/a>. That termination letter was sent to Leapton Pty Ltd on July 11.<\/p>\n<p>Leapton Energy says it has established its own company in Australia for after-sales service and warranty claims &#8211; Leapton Energy (Australia) Pty Ltd. The associated website is <a href=\"http:\/\/www.leaptonau.com\">www.leaptonau.com<\/a> and the company\u2019s registered address is 74 Moruya Drive, Port Macquarie NSW 2444.<\/p>\n<p>Leapton Energy (Australia) Pty Ltd is responsible for support and warranty relating to Leapton&#8217;s 415W panel (LPI 82*182-M-54-MH-415W). In April 2022, Leapton Energy authorised One Stop Warehouse as the exclusive distributor of this panel in the Australian market.<\/p>\n<p>&#8212;&#8212;<\/p>\n<p>For more information on parallel\/direct\/grey imports and consumer rights (and not just in relation to solar power gear), <a href=\"https:\/\/www.accc.gov.au\/consumers\/sales-delivery\/buying-parallel-imports\">see this page on the ACCC website<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A solar panel brand with an Australian presence should mean expedited warranty claims and support handled locally &#8211; but that may not always be the case.<\/p>\n","protected":false},"author":17,"featured_media":63415,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[678],"tags":[],"class_list":["post-63414","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solar-battery-news","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.5 (Yoast SEO v28.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Solar Panels: Parallel Imports, Support And Warranty - SolarQuotes Blog<\/title>\n<meta name=\"description\" content=\"A solar panel brand with an Australian presence should mean expedited warranty claims and support handled locally - but it&#039;s not always so.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.solarquotes.com.au\/blog\/solar-panels-parallel-imports-mb2553\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Solar Panels: Parallel Imports, Support And Warranty\" \/>\n<meta property=\"og:description\" content=\"A solar panel brand with an Australian presence should mean expedited warranty claims and support handled locally - but it&#039;s not always so.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.solarquotes.com.au\/blog\/solar-panels-parallel-imports-mb2553\/\" \/>\n<meta property=\"og:site_name\" content=\"SolarQuotes Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SolarQuotes\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-13T20:15:11+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-07-15T02:49:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/07\/panel-parallel-imports.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Michael Bloch\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@solar_quotes\" \/>\n<meta name=\"twitter:site\" content=\"@solar_quotes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/solar-panels-parallel-imports-mb2553\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/solar-panels-parallel-imports-mb2553\\\/\"},\"author\":{\"name\":\"Michael Bloch\",\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/#\\\/schema\\\/person\\\/66afd571aa00c2e442f0192ebac2f6f1\"},\"headline\":\"Solar Panels: Parallel Imports, Support And Warranty\",\"datePublished\":\"2022-07-13T20:15:11+00:00\",\"dateModified\":\"2022-07-15T02:49:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/solar-panels-parallel-imports-mb2553\\\/\"},\"wordCount\":681,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/solar-panels-parallel-imports-mb2553\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/07\\\/panel-parallel-imports.png\",\"articleSection\":[\"General Solar &amp; 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