{"id":65416,"date":"2022-10-10T10:59:59","date_gmt":"2022-10-10T00:29:59","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=65416"},"modified":"2022-10-10T10:59:59","modified_gmt":"2022-10-10T00:29:59","slug":"home-battery-warranties","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/home-battery-warranties\/","title":{"rendered":"Home Battery Warranties And Musical Chairs: When The Music Stops"},"content":{"rendered":"

\"Home<\/p>\n

What\u2019s the difference between a home battery warranty and a game of musical chairs?<\/p>\n

One is a situation in which people or things are moved, shuffled, or rearranged from one position to another, and the other is a game.<\/p>\n

So, that’s a joke I made up (sound of slow clapping in the background). It’s not very funny for a couple of reasons. First, it’s simply not very funny, and second, it’s true.<\/p>\n

Solar battery warranties, in fact warranties for many products sold in Australia, have more in common with musical chairs than you might think. What happens when the music stops?<\/p>\n

Your warranty may not be so important or even worthless in some instances. SolarQuotes blogger Ronald<\/a> has spent many a late night writing tragicomedies<\/a> about this very subject1<\/a><\/sup>.<\/li>\n<\/ul>\n

Why Might My Home Battery Warranty Be Worthless?<\/h2>\n

Well, for one, you don’t need it.<\/p>\n

“Under the Australian Consumer Law (ACL), automatic consumer guarantees apply to many products and services you buy regardless of any other warranties suppliers sell or give to you.” (ACCC<\/a>)<\/p><\/blockquote>\n

Isn’t it great to know the government has our backs\u2026 or has it?<\/p>\n

The ACL is overseen and regulated by the Australian Competition & Consumer Commission (ACCC), and other consumer regulation authorities in your relevant state or territory. The trouble is they’re all a bunch of toothless tigers when it comes to small claims. If you have a problem, they can only advise you on the best course of action.<\/p>\n

The so-called “automatic” consumer guarantees that apply are not, in fact, automatic. You’ve still got to do all the leg work. The ACCC won’t be holding your hand while you waste your time and money in the pursuit of justice.<\/p>\n

Why Do Companies Offer Warranties?<\/h2>\n

So they can sell you stuff. It makes them look good if they appear to stand by their products even though they are required by law to do just that, even without a warranty.<\/p>\n

Ok, so that may be a tad cynical (true nonetheless). There are also other reasons. For example, a warranty may give a clearer picture to the consumer of a particular product’s limitations by setting parameters in which the product should be used.<\/p>\n

That’s (sometimes) fair enough. You trash their stuff, and you’ll pay the price.<\/p>\n

A Game Of Musical Chairs<\/h2>\n

In the solar industry, there are many links in the chain when it comes to a warranty dispute. The pecking order goes something like this:<\/p>\n

Customer > Installer\/Retailer > Supplier > Distributor\/ Importer > Manufacturer<\/strong><\/p>\n

The lines can be blurred. For example, the supplier may also be the importer. The installer may also be the retailer. Sometimes the manufacturer has an office in Australia, and sometimes not.<\/p>\n

If you have a suspected problem with your home battery\/system, your first port of call should be the installer or whoever sold you the product.<\/p>\n

If the installer can’t resolve the issue, they will handball to the next link in the chain. In most cases, this will be the supplier or whoever they bought it from.<\/p>\n

If the supplier has no joy, they will move on to whoever they bought it from. This will most likely be an overseas manufacturer or their Australian office if they have one.<\/p>\n

Under Australian law, the importer or manufacturer’s Australian office is ultimately responsible for the product to be fit for purpose and to adhere to any additional warranties given. That\u2019s where the buck stops. Australian jurisdiction starts and finishes at our shores.<\/p>\n

Unfortunately, it\u2019s not that simple because the installer\/ retailer is also responsible, as they usually provide the warranties to their customers. In fact, everyone in the pecking order is liable to a certain degree, but no one wants to admit it because who likes to lose money after a hard day\u2019s work? Not me.<\/p>\n

From where I sit, the installer is in a very vulnerable position and is easily left carrying the can. Since they are the ones who provide the warranties, they quite often spend enormous amounts of time trying to resolve a situation if a dispute arises.<\/p>\n

They are literally the meat in the sandwich, with potentially unhappy customers on one side and indifferent wholesalers\/ distributors\/ manufacturers on the other. The installer is often a small business that has a lot to lose.<\/p>\n

On top of this, since solar power systems are comprised of a number of components, they are juggling multiple warranties from different manufacturers. If one of those companies isn\u2019t around when shit hits the fan, the installer is liable.<\/p>\n

True Battery Warranty Stories<\/h2>\n

The following are a couple of true stories I\u2019m aware of involving solar battery warranty claims. I\u2019d be interested to hear if you have any others to add to my list.<\/p>\n

True Battery Warranty Story #1<\/h3>\n

A solar installer named Ted contacted SolarQuotes about a recent battery warranty claim he was dealing with. His real name isn’t Ted, but he’d rather stay anonymous, so Ted it is.<\/p>\n

Ted had previously installed some batteries in a customer’s off-grid solar system, and they clapped out after only three and a half years. They had deteriorated to the point where they were only around 65% of their rated capacity.<\/p>\n

When he talked to the distributor\/ importer, they hand-balled it straight to the overseas manufacturer, who came back with: “Your batteries were undersized for the system”.<\/p>\n

They initially refused to honour the warranty and stated it was \u201chighly likely the capacity loss is a result of exceeding the maximum charge\/discharge rate outlined in the documentation, resulting in irreparable cell damage\u201d.<\/p>\n

The thing is… the manufacturer (and so distributor\/ importer) had changed the documentation and warranty conditions since these solar batteries were installed. Maybe they had learned a thing or two about real-world conditions since they launched their product. Who knows.<\/p>\n

According to Ted, he had sized the batteries correctly according to the system design and manufacturer’s recommendations at the time. I haven’t seen the original warranty or installation documents, so I can’t verify either way.<\/p>\n

Ted is an experienced installer of both off-grid and grid-tied systems. I’m hopefully optimistic he knew what he was doing. Anyway, being an all-round nice guy, Ted decided to loan some batteries to his customer to keep them afloat while he sorted out the mess.<\/p>\n

In his own words, Ted was like a dog with a bone with this claim. After investing way too much of his precious time, he refused to let go. Eventually, the company in question decided that the potential fall-out was too great, so they came up with replacement batteries for his customer.<\/p>\n

Ted is no longer installing solar batteries from this particular company. I suspect that regardless of who was in the wrong in this game of musical chairs, Ted will be designing his systems more conservatively with regard to battery sizing from now on.<\/p>\n

True Battery Warranty Story #2<\/h3>\n

I\u2019ve already written about this next warranty claim earlier this year, so here\u2019s a quick recap. You can find all the juicy details here<\/a> if you\u2019re interested.<\/p>\n

Judy (her real name) is an Australian wholesaler that sells products for solar PV, hot water systems and batteries. In 2017 she purchased and had installed an Alpha Storion OF5 Battery Backup system for her own use from the Chinese company AlphaESS<\/a>, which has an office in Australia.<\/p>\n

In December 2021, she reported a fault and the breakdown of the system to AlphaESS tech support. To cut a long story short – after four months of being given the runaround, including 24 emails and never being able to speak to a human on the tech support line, Judy finally decided to write to the ACCC and the Office of Fair Trading and see if they could help.<\/p>\n

She received a reply from the Office of Fair Trading who stated they:<\/p>\n

\u201cCannot force a trader to participate in conciliation and, unfortunately cannot help any further. If you wish to wish to pursue your complaint further, you can take action in the Queensland Civil and Administrative Tribunal, and\/or get independent legal advice\u201d.<\/p><\/blockquote>\n

That\u2019s Australian Consumer Law to the rescue.<\/p>\n

On the surface, this looks to me like a tactic employed by some companies of stalling in the hope that the customer will give up. Judy didn\u2019t give up, and the faulty part in question finally landed on her doorstep. She also got an apology from Alpha ESS (in an attempt at PR damage control after we published the article?).<\/p>\n

It\u2019s Not All Bad News<\/h2>\n

It might all sound like doom and gloom, but these stories are almost certainly the exception rather than the rule. For every bad warranty story, there are probably many good ones that no one hears about. As they say – \u201cgood news doesn\u2019t sell newspapers\u201d.<\/p>\n

In fact, for every solar installation that goes ahead, the chances of a warranty claim arising in its lifetime are very low. How low, I couldn\u2019t tell you. As far as I know, there are no statistics on this. Correct me if I\u2019m wrong. When it comes to home batteries<\/a>, however, it\u2019s too early to tell. As Ronald says – it could be a ticking time-bomb<\/a>.<\/p>\n

So how about sharing your solar and battery warranty stories? – the good and the bad. Maybe you know an installer who has gone above and beyond his\/ her call of duty. On the other hand, you could be in the middle of a giant shit fight, and you\u2019d like to blow off some steam. I\u2019m all ears.<\/p>\n","protected":false},"excerpt":{"rendered":"

What\u2019s the difference between a home battery warranty and a game of musical chairs? One is a situation in which people or things are moved, shuffled, or rearranged from one position to another, and the other is a game.<\/p>\n","protected":false},"author":29,"featured_media":65418,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[551],"tags":[],"class_list":["post-65416","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-battery-storage","entry"],"acf":[],"yoast_head":"\nHome Battery Warranties & Musical Chairs: When The Music Stops<\/title>\n<meta name=\"description\" content=\"Home battery warranties in Australia are strong & automatic under law. But if your supplier wants to play hardball, you may be in for a fight\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.solarquotes.com.au\/blog\/home-battery-warranties\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Home Battery Warranties And Musical Chairs: When The Music Stops\" \/>\n<meta property=\"og:description\" content=\"Home battery warranties in Australia are strong & automatic under law. But if your supplier wants to play hardball, you may be in for a fight\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.solarquotes.com.au\/blog\/home-battery-warranties\/\" \/>\n<meta property=\"og:site_name\" content=\"SolarQuotes Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SolarQuotes\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-10T00:29:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/09\/battery-warranties-and-musical-chairs.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Kim Wainwright\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@solar_quotes\" \/>\n<meta name=\"twitter:site\" content=\"@solar_quotes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/home-battery-warranties\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/home-battery-warranties\\\/\"},\"author\":{\"name\":\"Kim Wainwright\",\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/#\\\/schema\\\/person\\\/9adafb58c24443f417fa424faa925d85\"},\"headline\":\"Home Battery Warranties And Musical Chairs: When The Music Stops\",\"datePublished\":\"2022-10-10T00:29:59+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/home-battery-warranties\\\/\"},\"wordCount\":1659,\"commentCount\":8,\"publisher\":{\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/home-battery-warranties\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/battery-warranties-and-musical-chairs.jpg\",\"articleSection\":[\"Battery Storage\"],\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/home-battery-warranties\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/home-battery-warranties\\\/\",\"url\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/home-battery-warranties\\\/\",\"name\":\"Home Battery Warranties & Musical Chairs: When The Music Stops\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/home-battery-warranties\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/home-battery-warranties\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/battery-warranties-and-musical-chairs.jpg\",\"datePublished\":\"2022-10-10T00:29:59+00:00\",\"description\":\"Home battery warranties in Australia are strong & automatic under law. But if your supplier wants to play hardball, you may be in for a fight\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/home-battery-warranties\\\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/home-battery-warranties\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/home-battery-warranties\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/battery-warranties-and-musical-chairs.jpg\",\"contentUrl\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/battery-warranties-and-musical-chairs.jpg\",\"width\":1200,\"height\":630,\"caption\":\"Home battery warranties in Australia\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/home-battery-warranties\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Blog\",\"item\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Battery Storage\",\"item\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/category\\\/battery-storage\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Home Battery Warranties And Musical Chairs: When The Music Stops\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/\",\"name\":\"SolarQuotes Blog\",\"description\":\"An independent reckoning of the Aussie solar scene\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/#organization\",\"name\":\"SolarQuotes\",\"url\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/05\\\/solarquotes-logo.png\",\"contentUrl\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/wp-content\\\/uploads\\\/2019\\\/05\\\/solarquotes-logo.png\",\"width\":592,\"height\":600,\"caption\":\"SolarQuotes\"},\"image\":{\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/SolarQuotes\\\/\",\"https:\\\/\\\/x.com\\\/solar_quotes\",\"https:\\\/\\\/www.instagram.com\\\/solarquotes\\\/\",\"https:\\\/\\\/au.linkedin.com\\\/company\\\/solarquotes\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/SolarQuotesAustralia\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/#\\\/schema\\\/person\\\/9adafb58c24443f417fa424faa925d85\",\"name\":\"Kim Wainwright\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e53abde940ad5ac8de2e77a87db36c8bcf19c673a63cec9dbecb02b0bf129714?s=96&d=monsterid&r=r\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e53abde940ad5ac8de2e77a87db36c8bcf19c673a63cec9dbecb02b0bf129714?s=96&d=monsterid&r=r\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e53abde940ad5ac8de2e77a87db36c8bcf19c673a63cec9dbecb02b0bf129714?s=96&d=monsterid&r=r\",\"caption\":\"Kim Wainwright\"},\"description\":\"A solar installer and electrician in a previous life, Kim has been blogging for SolarQuotes since 2022. He enjoys translating complex aspects of the solar industry into content that the layperson can understand and digest. He spends his time reading about renewable energy and sustainability, while simultaneously juggling teaching and performing guitar music around various parts of Australia. Read Kim's full bio.\",\"url\":\"https:\\\/\\\/www.solarquotes.com.au\\\/blog\\\/author\\\/kimwainwright\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Home Battery Warranties & Musical Chairs: When The Music Stops","description":"Home battery warranties in Australia are strong & automatic under law. But if your supplier wants to play hardball, you may be in for a fight","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.solarquotes.com.au\/blog\/home-battery-warranties\/","og_locale":"en_US","og_type":"article","og_title":"Home Battery Warranties And Musical Chairs: When The Music Stops","og_description":"Home battery warranties in Australia are strong & automatic under law. But if your supplier wants to play hardball, you may be in for a fight","og_url":"https:\/\/www.solarquotes.com.au\/blog\/home-battery-warranties\/","og_site_name":"SolarQuotes Blog","article_publisher":"https:\/\/www.facebook.com\/SolarQuotes\/","article_published_time":"2022-10-10T00:29:59+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/09\/battery-warranties-and-musical-chairs.jpg","type":"image\/jpeg"}],"author":"Kim Wainwright","twitter_card":"summary_large_image","twitter_creator":"@solar_quotes","twitter_site":"@solar_quotes","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.solarquotes.com.au\/blog\/home-battery-warranties\/#article","isPartOf":{"@id":"https:\/\/www.solarquotes.com.au\/blog\/home-battery-warranties\/"},"author":{"name":"Kim Wainwright","@id":"https:\/\/www.solarquotes.com.au\/blog\/#\/schema\/person\/9adafb58c24443f417fa424faa925d85"},"headline":"Home Battery Warranties And Musical Chairs: When The Music Stops","datePublished":"2022-10-10T00:29:59+00:00","mainEntityOfPage":{"@id":"https:\/\/www.solarquotes.com.au\/blog\/home-battery-warranties\/"},"wordCount":1659,"commentCount":8,"publisher":{"@id":"https:\/\/www.solarquotes.com.au\/blog\/#organization"},"image":{"@id":"https:\/\/www.solarquotes.com.au\/blog\/home-battery-warranties\/#primaryimage"},"thumbnailUrl":"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/09\/battery-warranties-and-musical-chairs.jpg","articleSection":["Battery Storage"],"inLanguage":"en-AU","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.solarquotes.com.au\/blog\/home-battery-warranties\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.solarquotes.com.au\/blog\/home-battery-warranties\/","url":"https:\/\/www.solarquotes.com.au\/blog\/home-battery-warranties\/","name":"Home Battery Warranties & Musical Chairs: When The Music Stops","isPartOf":{"@id":"https:\/\/www.solarquotes.com.au\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.solarquotes.com.au\/blog\/home-battery-warranties\/#primaryimage"},"image":{"@id":"https:\/\/www.solarquotes.com.au\/blog\/home-battery-warranties\/#primaryimage"},"thumbnailUrl":"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/09\/battery-warranties-and-musical-chairs.jpg","datePublished":"2022-10-10T00:29:59+00:00","description":"Home battery warranties in Australia are strong & automatic under law. But if your supplier wants to play hardball, you may be in for a fight","breadcrumb":{"@id":"https:\/\/www.solarquotes.com.au\/blog\/home-battery-warranties\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.solarquotes.com.au\/blog\/home-battery-warranties\/"]}]},{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.solarquotes.com.au\/blog\/home-battery-warranties\/#primaryimage","url":"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/09\/battery-warranties-and-musical-chairs.jpg","contentUrl":"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/09\/battery-warranties-and-musical-chairs.jpg","width":1200,"height":630,"caption":"Home battery warranties in Australia"},{"@type":"BreadcrumbList","@id":"https:\/\/www.solarquotes.com.au\/blog\/home-battery-warranties\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Blog","item":"https:\/\/www.solarquotes.com.au\/blog\/"},{"@type":"ListItem","position":2,"name":"Battery Storage","item":"https:\/\/www.solarquotes.com.au\/blog\/category\/battery-storage\/"},{"@type":"ListItem","position":3,"name":"Home Battery Warranties And Musical Chairs: When The Music Stops"}]},{"@type":"WebSite","@id":"https:\/\/www.solarquotes.com.au\/blog\/#website","url":"https:\/\/www.solarquotes.com.au\/blog\/","name":"SolarQuotes Blog","description":"An independent reckoning of the Aussie solar scene","publisher":{"@id":"https:\/\/www.solarquotes.com.au\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.solarquotes.com.au\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"},{"@type":"Organization","@id":"https:\/\/www.solarquotes.com.au\/blog\/#organization","name":"SolarQuotes","url":"https:\/\/www.solarquotes.com.au\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.solarquotes.com.au\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/05\/solarquotes-logo.png","contentUrl":"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2019\/05\/solarquotes-logo.png","width":592,"height":600,"caption":"SolarQuotes"},"image":{"@id":"https:\/\/www.solarquotes.com.au\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/SolarQuotes\/","https:\/\/x.com\/solar_quotes","https:\/\/www.instagram.com\/solarquotes\/","https:\/\/au.linkedin.com\/company\/solarquotes","https:\/\/www.youtube.com\/user\/SolarQuotesAustralia"]},{"@type":"Person","@id":"https:\/\/www.solarquotes.com.au\/blog\/#\/schema\/person\/9adafb58c24443f417fa424faa925d85","name":"Kim Wainwright","image":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/secure.gravatar.com\/avatar\/e53abde940ad5ac8de2e77a87db36c8bcf19c673a63cec9dbecb02b0bf129714?s=96&d=monsterid&r=r","url":"https:\/\/secure.gravatar.com\/avatar\/e53abde940ad5ac8de2e77a87db36c8bcf19c673a63cec9dbecb02b0bf129714?s=96&d=monsterid&r=r","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e53abde940ad5ac8de2e77a87db36c8bcf19c673a63cec9dbecb02b0bf129714?s=96&d=monsterid&r=r","caption":"Kim Wainwright"},"description":"A solar installer and electrician in a previous life, Kim has been blogging for SolarQuotes since 2022. He enjoys translating complex aspects of the solar industry into content that the layperson can understand and digest. He spends his time reading about renewable energy and sustainability, while simultaneously juggling teaching and performing guitar music around various parts of Australia. Read Kim's full bio.","url":"https:\/\/www.solarquotes.com.au\/blog\/author\/kimwainwright\/"}]}},"jetpack_featured_media_url":"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/09\/battery-warranties-and-musical-chairs.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2FF2s-h16","jetpack-related-posts":[{"id":8324,"url":"https:\/\/www.solarquotes.com.au\/blog\/battery-warranties\/","url_meta":{"origin":65416,"position":0},"title":"Unwitting Warranties: A Ticking Time Bomb For The Battery Industry","author":"Ronald Brakels","date":"November 30, 2016","format":false,"excerpt":"The other day a salesperson give me the rundown on a home battery system he had on display.\u00a0 While it wasn't cheap, it certainly appeared to be a very impressive piece of technology.\u00a0 The salesperson clearly had a lot of confidence in it because, even though its written warranty was\u2026","rel":"","context":"In "Battery Storage"","block_context":{"text":"Battery Storage","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/battery-storage\/"},"img":{"alt_text":"dodgy battery sales guy","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2016\/11\/Salesman_Batteries.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2016\/11\/Salesman_Batteries.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2016\/11\/Salesman_Batteries.jpg?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":91419,"url":"https:\/\/www.solarquotes.com.au\/blog\/batteries-coastal-warranty-mb3160\/","url_meta":{"origin":65416,"position":1},"title":"Home Batteries By The Beach: Watch For Warranty Exclusions","author":"Michael Bloch","date":"April 15, 2025","format":false,"excerpt":"Sun, surf, sand - and solar batteries. Some home battery manufacturers have warranty exclusions for coastal installations that prospective beachside-dwelling buyers should be aware of; and even Australians living a little further away. Anker Solix is a relative newcomer to the Australian residential energy storage scene, and last week showcased\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"A home battery installed on a beachside house","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/04\/batteries-coast-warranty.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/04\/batteries-coast-warranty.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/04\/batteries-coast-warranty.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/04\/batteries-coast-warranty.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/04\/batteries-coast-warranty.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":64312,"url":"https:\/\/www.solarquotes.com.au\/blog\/ev-vs-home-batteries\/","url_meta":{"origin":65416,"position":2},"title":"Here’s Why EV Batteries Are Cheaper & More Reliable Than Home Batteries","author":"Ronald Brakels","date":"August 29, 2022","format":false,"excerpt":"EV Battery Packs Have It Easy Compared To Home Batteries\u00a0 It has been two weeks since I laid down the heavy news that out of the 26 home batteries given a whirl by the Canberra Battery Test Centre, only two worked as they should without suffering a fault or excessive\u2026","rel":"","context":"In "Battery Storage"","block_context":{"text":"Battery Storage","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/battery-storage\/"},"img":{"alt_text":"EV vs home batteries","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/08\/car-vs-home-battery.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/08\/car-vs-home-battery.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/08\/car-vs-home-battery.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/08\/car-vs-home-battery.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/08\/car-vs-home-battery.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":70736,"url":"https:\/\/www.solarquotes.com.au\/blog\/sungrow-battery-warranty\/","url_meta":{"origin":65416,"position":3},"title":"A Deep Dive Into The Sungrow Battery Warranty — It Can’t Take The Heat","author":"Ronald Brakels","date":"May 15, 2023","format":false,"excerpt":"Could Bad Weather Kill Your Battery Warranty? Home battery sales are growing, with around 47,000 Australian installations last year.\u00a0 One popular choice that won't break the bank -- but may still put a major dent in it -- is from Sungrow.\u00a0 Their High Voltage SBR battery is competitively priced and,\u2026","rel":"","context":"In "Battery Storage"","block_context":{"text":"Battery Storage","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/battery-storage\/"},"img":{"alt_text":"a bearded man in a desert overloaded with warranty documents","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/05\/sungrow-battery-warranty.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/05\/sungrow-battery-warranty.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/05\/sungrow-battery-warranty.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/05\/sungrow-battery-warranty.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/05\/sungrow-battery-warranty.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":75924,"url":"https:\/\/www.solarquotes.com.au\/blog\/battery-degradation-solar-power-system\/","url_meta":{"origin":65416,"position":4},"title":"Battery Degradation: How Do You Work Out If Your Battery Is Up To Snuff?","author":"Anthony Bennett","date":"July 13, 2023","format":false,"excerpt":"In this first of a two-part series, we're going to shed light on some of the lurks you need to know about owning a battery hybrid solar power system. Specifically understanding, measuring and managing the degradation. Which Battery Specifications Degrade? Firstly there's the rated capacity in kilowatt hours (kWh). This\u2026","rel":"","context":"In "Battery Storage"","block_context":{"text":"Battery Storage","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/battery-storage\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/07\/battery-display.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/07\/battery-display.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/07\/battery-display.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/07\/battery-display.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/07\/battery-display.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":5553,"url":"https:\/\/www.solarquotes.com.au\/blog\/lg-chem-resu-6-4ex-vs-tesla-powerwall\/","url_meta":{"origin":65416,"position":5},"title":"LG Chem Resu 6.4Ex vs Tesla Powerwall","author":"Finn Peacock","date":"April 18, 2016","format":false,"excerpt":"If you are looking at a 6.4kWh Lithium-Ion battery for use with your solar power system in Australia right now, you are probably tossing up between a LG Chem Resu 6.4Ex and the Tesla Powerwall. To help you decide which one is for you - here is a side by\u2026","rel":"","context":"In "Battery Storage"","block_context":{"text":"Battery Storage","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/battery-storage\/"},"img":{"alt_text":"LG resu 6.4ex and a powerwall","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2016\/04\/powerwall-vs-lg-chem-resu.jpg?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2016\/04\/powerwall-vs-lg-chem-resu.jpg?resize=350%2C200 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2016\/04\/powerwall-vs-lg-chem-resu.jpg?resize=525%2C300 1.5x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/65416","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/comments?post=65416"}],"version-history":[{"count":20,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/65416\/revisions"}],"predecessor-version":[{"id":66308,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/65416\/revisions\/66308"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media\/65418"}],"wp:attachment":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media?parent=65416"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/categories?post=65416"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/tags?post=65416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}