{"id":74010,"date":"2023-05-05T06:00:21","date_gmt":"2023-05-04T19:30:21","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=74010"},"modified":"2023-05-05T10:22:43","modified_gmt":"2023-05-04T23:52:43","slug":"solar-analytics-lifetime-subscriptions","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/solar-analytics-lifetime-subscriptions\/","title":{"rendered":"Solar Analytics Ditches 3G Lifetime Subscriptions – Discover Your Rights and Next Steps"},"content":{"rendered":"

\"sad<\/p>\r\n

Solar Analytics Is Taking Away My Lifetime Subscription — What Can I Do?<\/strong><\/p>\r\n

Solar Analytics provides a solar monitoring service for households.\u00a0 It’s one of the better ones available and it’s not difficult to find people who say it is the best.\u00a0 It requires a subscription and, currently, you can pay for it by the month, the year, or five years.\u00a0 In the past, Solar Analytics sold lifetime subscriptions but they have decided people with older 3G monitoring hardware with lifetime subscriptions will lose them.\u00a0 This will occur before either these people or the solar systems being monitored are dead.<\/p>\r\n

At the moment, this only applies to those with older 3G monitoring devices.\u00a0 Those with 4G devices or integrated Solar Analytics in newer Fronius, Goodwe, or Sungrow inverters won’t be affected.\u00a0 There’s a 3G device problem because the 3G network is going away.\u00a0 Telstra will completely shut down their 3G network in a little over a year in June 2024<\/a>.\u00a0 Solar Analytics says 3G service is already being reduced and some 3G devices have lost their signal.\u00a0<\/p>\r\n

A Troubling Email<\/h2>\r\n

Solar Analytics has sent emails to those with old 3G monitoring devices stating they can purchase a 4G replacement for $199 plus shipping:<\/p>\r\n

\"Solar<\/p>\r\n

In addition to its $199 cost, it will be necessary to pay a qualified person to install it.\u00a0<\/p>\r\n

The email goes on to say the device must be purchased by the 26th of this month, which is three weeks away.<\/p>\r\n

\"Purchase<\/p>\r\n

To me, allowing such a short period of time looks like an attempt to rush people into making a purchase decision.\u00a0 While it’s possible some people will lose their signal soon, the 3G network is not about to suddenly disappear and there’s no need to rush.<\/p>\r\n

If you have a 3G device and a lifetime subscription and purchase a new 4G device, instead of having your lifetime subscription continue, you will receive a 5 year subscription instead.<\/p>\r\n

\"5<\/p>\r\n

Notice how Solar Analytics says lifetime subscriptions are no longer available as if it’s out of their hands?\u00a0 But guess who decides if lifetime subscriptions are available?\u00a0 It’s not God.\u00a0 It’s Solar Analytics.\u00a0<\/p>\r\n

What Can I Do?<\/h2>\r\n

If you have a Solar Analytics 3G monitoring device, your options are:<\/p>\r\n

    \r\n
  1. Do nothing.\u00a0 Your solar monitoring will stop when 3G service is no longer available or possibly earlier.<\/li>\r\n
  2. Contact Solar Analytics and inform them you want to retain solar monitoring until 3G service is no longer available. It is possible this will occur before the Telstra 3G network is completely shut down in June 2024.<\/li>\r\n
  3. Purchase a new 4G monitoring device and pay to have it installed.\u00a0 If you currently have a lifetime subscription you can take the 5 year subscription that’s offered.<\/li>\r\n
  4. Attempt to obtain a better outcome using the protections provided under Australian Consumer Guarantees<\/a>.<\/li>\r\n<\/ol>\r\n

    Do Nothing<\/h2>\r\n

    There are plenty of reasons people may choose to do nothing:<\/p>\r\n