{"id":76410,"date":"2023-06-28T08:45:28","date_gmt":"2023-06-27T22:15:28","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=76410"},"modified":"2023-06-28T08:45:28","modified_gmt":"2023-06-27T22:15:28","slug":"lg-ssg-data-breach-allegations","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/lg-ssg-data-breach-allegations\/","title":{"rendered":"LG and Solar Service Guys Respond to Data Breach Allegations"},"content":{"rendered":"

\"email<\/p>\n

LG Energy Solution Australia has moved to reassure resellers caught up in its long-running battery recall that their data has not been subject to a data breach.<\/p>\n

The issue ignited, then blew up on Facebook when resellers began receiving marketing emails in error, and interpreted this as meaning their personal information had been either been handed to a third party without permission, or was subject to some kind of data breach.<\/p>\n

The two companies involved, LG Energy Solution Australia and Solar Service Guys<\/a>, assured SolarQuotes that neither privacy nor security were breached.<\/p>\n

LG Energy Solution Australia\u2019s managing director Philip Crotty explained to SolarQuotes that the emails came from Solar Service Guys (SSG). Since SSG is LG Energy Solution\u2019s partner for managing the LG battery<\/a> recall, they have a legitimate reason for holding customer information \u2013 so there\u2019s no privacy breach.<\/p>\n

As for a security breach, Crotty said SSG told him the emails weren\u2019t deliberate spam, but rather sent in error.<\/p>\n

Crotty told SolarQuotes he holds Solar Service Guys in high regard, and is satisfied both with its explanation of how the messages were sent, and with SSG\u2019s assurance that it won\u2019t happen again.<\/p>\n

\u201cWe are satisfied with the explanation that this was an error and the steps that have been taken to ensure it is not repeated\u201d, he said.<\/p><\/blockquote>\n

Peter Matthews, SSG\u2019s managing director, told SolarQuotes the problem arose after an update to the company\u2019s CRM system.<\/p>\n

\u201cWhen we sent the messages, the CRM pulled data from the wrong place,\u201d he said.<\/p><\/blockquote>\n

The messages the resellers interpreted as spam were meant to be sent only to people who had requested information from SSG\u2019s website form.<\/p>\n

However, the error \u2013 apparently an SQL query corrupted during the software upgrade \u2013 meant a number of resellers were included in the mailout.<\/p>\n

\u201cResellers that received the messages should not have\u201d, Matthews told SolarQuotes.<\/p><\/blockquote>\n

SSG has called in an IT auditor to make sure the error is not repeated, he said.<\/p>\n

The email blunder is the latest hiccup in the LG battery recall saga<\/a> which started in 2020, and continues to this day.<\/p>\n

If you have an LG, SolaX, Opal Storage, Redback, Red Earth, Eguana or VARTA Pulse battery, installed before 2019 – please call 1300 677 273 to check if it is subject to the recall<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

LG Energy Solution Australia has moved to reassure resellers caught up in its long-running battery recall that their data has not been subject to a data breach.<\/p>\n","protected":false},"author":23,"featured_media":76415,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[678],"tags":[],"class_list":["post-76410","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solar-battery-news","entry"],"acf":[],"yoast_head":"\nLG and Solar Service Guys Respond to Data Breach Allegations<\/title>\n<meta name=\"description\" content=\"LG Energy Solution Australia and Solar Service Guys reassure vendors 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LG Energy Solution's recall of certain LG solar batteries and battery packs (also used by some other brands) has\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"LG solar battery recall - Checks for Cheques","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/12\/lg-battery-checks.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/12\/lg-battery-checks.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/12\/lg-battery-checks.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/12\/lg-battery-checks.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/12\/lg-battery-checks.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":47977,"url":"https:\/\/www.solarquotes.com.au\/blog\/lg-chem-resu-recall-mb1896\/","url_meta":{"origin":76410,"position":2},"title":"Australian LG Chem Solar Battery Recall Announced","author":"Michael Bloch","date":"March 1, 2021","format":false,"excerpt":"LG Energy Solution Australia has issued a recall notice for various LG Chem RESU models and battery packs with cells from specific production lots. In December last year, LG Energy Solution triggered a voluntary recall in the USA after receiving five reports of fires resulting in minor property damage. These\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"LG Chem solar battery recall in Australia","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/03\/lg-chem-battery-recall.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/03\/lg-chem-battery-recall.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/03\/lg-chem-battery-recall.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/03\/lg-chem-battery-recall.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/03\/lg-chem-battery-recall.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":65810,"url":"https:\/\/www.solarquotes.com.au\/blog\/new-home-batteries-mb2649\/","url_meta":{"origin":76410,"position":3},"title":"New Home Batteries Unveiled","author":"Michael Bloch","date":"September 26, 2022","format":false,"excerpt":"A bunch of new home batteries were unveiled at the RE+ trade show last week. Here's a quick look at a few of them. Formerly known as SPI, ESI, and Smart Energy Week, the RE+ trade show in Anaheim, California ran from September 19 to September 22. It was a\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"New solar batteries - RE+","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/09\/new-solar-batteries.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/09\/new-solar-batteries.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/09\/new-solar-batteries.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/09\/new-solar-batteries.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/09\/new-solar-batteries.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":57808,"url":"https:\/\/www.solarquotes.com.au\/blog\/liontown-lg-lithium-mb2314\/","url_meta":{"origin":76410,"position":4},"title":"LG Energy Solution Inks Deal With Australian Lithium Player","author":"Michael Bloch","date":"January 13, 2022","format":false,"excerpt":"Australia's Liontown Resources Limited says it has executed its first binding offtake term sheet for its flagship Kathleen Valley Lithium Project in Western Australia with LG Energy Solution. The Kathleen Valley Lithium Project, a lithium-tantalum mining and processing venture, is located approximately 680km north-east of Perth and 400km north of\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Liontown Kathleen Valley Lithium Project","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/01\/liontown-lithium-lg.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/01\/liontown-lithium-lg.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/01\/liontown-lithium-lg.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/01\/liontown-lithium-lg.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2022\/01\/liontown-lithium-lg.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":51043,"url":"https:\/\/www.solarquotes.com.au\/blog\/lg-neon-h-australia-mb2030\/","url_meta":{"origin":76410,"position":5},"title":"LG NeON H Rooftop Solar Panels Heading For Australia","author":"Michael Bloch","date":"June 9, 2021","format":false,"excerpt":"Australians will soon be able to get their hands on LG's NeON H solar panels, which the company has previously said is the most efficient panel it has ever created. But is it? Originally unveiled in April, OneStepOffTheGrid reported yesterday the panels will be available in Australia either this month\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"LG NeON H solar panels","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/06\/lg-neon-h.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/06\/lg-neon-h.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/06\/lg-neon-h.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/06\/lg-neon-h.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2021\/06\/lg-neon-h.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/76410","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/comments?post=76410"}],"version-history":[{"count":6,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/76410\/revisions"}],"predecessor-version":[{"id":76419,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/76410\/revisions\/76419"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media\/76415"}],"wp:attachment":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media?parent=76410"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/categories?post=76410"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/tags?post=76410"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}