Unfortunately, I couldn’t take full advantage of those feed-in rates because my battery was faulty.<\/p>\n
In March, I noticed my battery was refusing to export at full throttle (5kW):<\/p>\n
![\"\"](\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/03\/solaredge-incorrect-discharge.png\")
The bottom blue section shows a peak pricing period when discharge (green curve under the line) should have been -5kW but barely hit 1kW.<\/p><\/div>\n
Despite the battery happily discharging into my house at 5kW, it refused to discharge at more than 2kW (usually less) into the grid during ‘grid events’, crippling my earnings.<\/p>\n
Sky-high prices typically persist for 30-60 minutes, making it essential to rapidly discharge your battery when the opportunity is there. So I worked with Amber and SolarEdge to get it fixed.<\/p>\n
A Six-Month SolarEdge Support Saga<\/h3>\n
Mid-March: <\/strong>Support ticket raised with SolarEdge.<\/p>\nEarly April: <\/strong>\u00a0SolarEdge sent out a technician to check my installation. They identified a few minor issues but didn’t fix the weak discharge issue.<\/p>\nMay: <\/strong>SolarEdge remotely disconnected my battery from Amber while they ‘ran some tests’. After ten days, they reported ‘we have made some changes remotely, battery is doing good, please check and confirm’<\/em>. Which I told them I couldn’t do – until they reconnected me to Amber.<\/p>\nJune:<\/strong> After waiting weeks for a reply, SolarEdge claimed they had reconnected my battery to Amber – but my Amber app said otherwise. Reaching out to my contact at Amber – they advised I had to re-apply for connection.<\/p>\nReconnection took two weeks. I tested my export functionality – and the issue still<\/strong> wasn’t fixed. Frustrating.<\/p>\nJuly: <\/strong>With a support ticket still open with SolarEdge, I hadn’t heard anything from them. My contact at Amber was prodding them constantly.<\/p>\nAugust: <\/strong>Amber asks me to test my export rate again. Huzzah:<\/p>\n![\"\"](\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/10\/solaredge-full-discharge.png\")
Sweet, sweet discharge<\/p><\/div>\n
So – after raising the issue in March, it took a full six months to fix. I missed out on my most lucrative earnings period.<\/p>\n
The silver lining is that other Amber users with SolarEdge batteries should now suffer less. As Amber told me:<\/p>\n
Your experience has led to better troubleshooting for others. There’s now quicker tech support responses and more local tech experts working with [Australia’s] unique energy market. A new dedicated contact person has been added for quicker problem-solving. In cases of battery issues, there are now specialized battery engineers available for support. This team is gaining more knowledge about Amber and Virtual Power Plants (VPPs). While SolarEdge is slow to change, there are signs of improvement. Your challenges have contributed to enhancing services for others, and efforts are ongoing to further improve them.<\/p><\/blockquote>\n
I’m glad my SolarEdge frustrations weren’t all for nothing.<\/p>\n
My 12-Month Savings With Amber<\/h2>\n
Despite the hamstrung battery, spring with Amber was great. Comparing Amber with my bill the previous year, I was $200 better off. But over the summer, I was almost $200 worse off, wiping out the gains. \u00a0I then got slightly lower bills in Autumn and Winter with Amber.<\/p>\n
Overall, I spent about $80 less with Amber over 12 months than with Origin in the previous 12 months.<\/p>\n
But in Amber’s defence, over those 12 months, Origin hiked its prices and slashed its Feed-in Tariff.<\/p>\n
If I estimate what my bills would have been with Origin’s new tariffs (dark blue below) and compare that with my Amber bills (light blue), Amber starts to look much better:<\/p>\n
![\"graph](\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/amber-vs-origin2.png\")
<\/p>\n
By my calculations, Amber was $500 cheaper over 12 months than if I’d stayed with Origin.<\/p>\n
Will I Stay With Amber?<\/h2>\n
I’ve decided to stay with Amber for five reasons:<\/p>\n
\n- They were cheaper.<\/li>\n
- They’re good guys who sell electricity at no margin to customers – all their money comes from their $19 monthly membership fee. \u00a0I’ve found their customer support helpful and their app easy to use and interpret.<\/li>\n
- My battery issues are now fixed. So, I hope to earn hundreds of dollars more next year.<\/li>\n
- A hot summer is predicted – and a stressed grid means more peak pricing events.<\/li>\n
- Trading electricity and taking advantage of low pricing periods feels futuristic and cool.<\/li>\n<\/ol>\n
But Amber is not for everyone. Many people don’t want to think about how and when they use electricity – if they want to blast their aircon at 5 pm on a summer day, they do it.<\/p>\n
But for people like me, shifting usage habits to take advantage of high or low-price windows is fun.<\/p>\n
Bottom line – I have no complaints with Amber and would recommend them to my more adventurous friends.<\/p>\n","protected":false},"excerpt":{"rendered":"
Joining Amber Electric a year ago, I began an exciting journey with 6.6kW of solar and a 10kWh SolarEdge battery on my Adelaide townhouse. The promise of sky-high prices for exported energy was irresistible.<\/p>\n","protected":false},"author":14,"featured_media":79243,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[636],"tags":[],"class_list":["post-79242","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-electricity-prices","entry"],"acf":[],"yoast_head":"\n
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I\u2026","rel":"","context":"In "Battery Storage"","block_context":{"text":"Battery Storage","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/battery-storage\/"},"img":{"alt_text":"Amber Electric For Batteries review","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/03\/amber-blog-image.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/03\/amber-blog-image.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/03\/amber-blog-image.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/03\/amber-blog-image.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/03\/amber-blog-image.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":83632,"url":"https:\/\/www.solarquotes.com.au\/blog\/amber-nsw-smartshift-mb2921\/","url_meta":{"origin":79242,"position":2},"title":"Amber Electric’s NSW SmartShift Customers Clean Up","author":"Michael Bloch","date":"May 16, 2024","format":false,"excerpt":"NSW home battery owners participating in Amber Electric's SmartShift collectively did pretty well from recent wholesale electricity price spikes. But making the most of SmartShift is best suited to the adventurous and energy nerds. On May 8, wholesale electricity prices in New South Wales reached the 7-day cumulative price threshold\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Amber Electric Smartshift","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2024\/05\/amber-smartshift-nsw.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2024\/05\/amber-smartshift-nsw.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2024\/05\/amber-smartshift-nsw.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2024\/05\/amber-smartshift-nsw.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2024\/05\/amber-smartshift-nsw.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":97310,"url":"https:\/\/www.solarquotes.com.au\/blog\/amber-customer-complaints-mb3361\/","url_meta":{"origin":79242,"position":3},"title":"What’s Up With Amber Electric’s Customer Support?","author":"Michael Bloch","date":"January 20, 2026","format":false,"excerpt":"For some months, there have been a bunch of complaints concerning the quality of customer support and billing services from Amber Electric. So, why has this happened? Why Has Amber Customer Support Sucked? The launch of the Cheaper Home Batteries Program saw sign-ups for Amber Electric, which provides households and\u2026","rel":"","context":"In "Electricity Prices"","block_context":{"text":"Electricity Prices","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/electricity-prices\/"},"img":{"alt_text":"Amber Electric complaints","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/01\/amber-complaints.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/01\/amber-complaints.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/01\/amber-complaints.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/01\/amber-complaints.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2026\/01\/amber-complaints.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":89963,"url":"https:\/\/www.solarquotes.com.au\/blog\/low-zero-solar-tariffs-mb3127\/","url_meta":{"origin":79242,"position":4},"title":"Living With Low (Or Even Zero) Solar Feed-In Tariffs","author":"Michael Bloch","date":"February 28, 2025","format":false,"excerpt":"Minimum solar feed-in tariff rates (such as they are) have been set for what could be the last time in Victoria. But smart solar ownership will still bring significant financial and other benefits; and this applies across Australia where rates have been reducing. In mid-February we reported Victoria\u2019s Energy and\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Solar feed-in tariff rates","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/02\/solar-feed-in-rates.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/02\/solar-feed-in-rates.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/02\/solar-feed-in-rates.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/02\/solar-feed-in-rates.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/02\/solar-feed-in-rates.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":88334,"url":"https:\/\/www.solarquotes.com.au\/blog\/amberman-renewable-energy-mb3067\/","url_meta":{"origin":79242,"position":5},"title":"Amberman Soars When Renewables Rule the Grid","author":"Michael Bloch","date":"December 6, 2024","format":false,"excerpt":"Electricity retailer Amber's 50-metre-high inflatable tube person, claimed to be the world's tallest, is currently letting Melbournians know when renewables are making up the majority of grid supply. Amber, founded in 2017, is a little different to most electricity retailers. The company offers customers access to real-time wholesale electricity prices\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Amberman and renewable energy","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2024\/12\/amberman-electricity.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2024\/12\/amberman-electricity.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2024\/12\/amberman-electricity.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2024\/12\/amberman-electricity.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2024\/12\/amberman-electricity.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/79242","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/comments?post=79242"}],"version-history":[{"count":131,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/79242\/revisions"}],"predecessor-version":[{"id":87026,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/79242\/revisions\/87026"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media\/79243"}],"wp:attachment":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media?parent=79242"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/categories?post=79242"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/tags?post=79242"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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<\/p>\n![\"Amber](\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/amber-price-fluctuations.jpg\")
<\/p>\n![\"paid](\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/amber-negative-price.jpg\")
<\/p>\n![\"\"](\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/amber-fit-spike.png\")
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