{"id":79409,"date":"2023-11-02T10:27:04","date_gmt":"2023-11-02T00:57:04","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=79409"},"modified":"2025-12-19T12:46:06","modified_gmt":"2025-12-19T03:16:06","slug":"george-terrible-solar-install","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/george-terrible-solar-install\/","title":{"rendered":"George And His Terrible Solar Install"},"content":{"rendered":"<div id=\"attachment_79701\" style=\"width: 1210px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-79701\" class=\"wp-image-79701 size-full\" src=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/poor-install-george.jpg\" alt=\"Photos of a poor solar installation.\" width=\"1200\" height=\"628\" srcset=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/poor-install-george.jpg 1200w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/poor-install-george-300x157.jpg 300w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/poor-install-george-1024x536.jpg 1024w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/poor-install-george-768x402.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><p id=\"caption-attachment-79701\" class=\"wp-caption-text\">There are dents in the roof and solar panels right behind the air conditioner.<\/p><\/div>\n<p>Some weeks ago, I was cruising the wilds of social media and found a solar thread causing a stir. The victim of a shoddy solar installation was seeking help, and of course, a few comedians were making light of the misfortune.<!--more--><\/p>\n<p>I waded in to try and help this hapless punter. We&#8217;ll call him George. A few of the comments were being directed at SolarQuotes, and I wanted to get to the bottom of the issue.<\/p>\n<h2>Setting a Scene (For Murder)<\/h2>\n<p>The original complaint looked like this :<\/p>\n<blockquote><p>Hey guys, had solar installed a few weeks ago, the installers damaged my roof, put a huge dent in it, dented the ribs. They also ran conduit over the garage wall which i am not happy about. They went up through my eaves and I suppose out of the roof, now I have a leak in that exact same spot in my bedroom. The panels aren&#8217;t even put up nicely, horizontal and vertical panels all over the place and they put it in front of the <a href=\"https:\/\/www.solarquotes.com.au\/air-conditioning\/\">air con unit<\/a> which creates a shade I believe this to be crap, beyond crap.<\/p><\/blockquote>\n<p>179 comments later&#8230; I&#8217;ve picked out a few and changed the names to protect the guilty.<\/p>\n<p><strong>Matthew<\/strong><\/p>\n<ul>\n<li>Was it through a sales company offering &#8220;tier 1&#8221; <a href=\"https:\/\/www.solarquotes.com.au\/panels\/\">solar panels<\/a>?<\/li>\n<\/ul>\n<p><strong>Mark<\/strong><\/p>\n<ul>\n<li>Tier 1 or Near 1?<\/li>\n<\/ul>\n<p><strong>Luke<\/strong><\/p>\n<ul>\n<li>They were tier 2&#8230;even better&#8230; double the tier for the same money..there&#8217;s a slogan&#8230;get double the tier for no extra haha<\/li>\n<\/ul>\n<p><strong>John<\/strong><\/p>\n<ul>\n<li>Definitely looks like a solar sales company job, so yeah, it&#8217;ll end up in tears.<\/li>\n<\/ul>\n<blockquote><p>Now for some context, &#8220;Tier 1&#8221; in the solar industry isn&#8217;t about panel quality; it&#8217;s a financial gauge, a proxy for whether they might be around to honour a long warranty. For consumers it&#8217;s a tricky metric to rely on, as even industry leaders like Suntech and Sunpower have faced financial instability. Don&#8217;t be misled by the term.<\/p><\/blockquote>\n<p><strong>George (the solar-owner)<\/strong><\/p>\n<ul>\n<li>This is a highly recommended company, from Solar Quotes<\/li>\n<\/ul>\n<p><strong>John<\/strong><\/p>\n<ul>\n<li>George, actually they host reviews on the site, like Google does, but not all of them are recommended.<\/li>\n<\/ul>\n<p><strong>Paul<\/strong><\/p>\n<ul>\n<li>if they&#8217;re highly rated on SolarQuotes, did you give feedback?<\/li>\n<\/ul>\n<p><strong>Ringo<\/strong><\/p>\n<ul>\n<li>George, contact SolarQuotes. They will help you get it sorted<\/li>\n<\/ul>\n<p><strong>Bill<\/strong><\/p>\n<ul>\n<li>Hi George. Our company works with SolarQuotes. I\u2019d back them to help you get this one sorted. I doubt they\u2019d be happy with the quality on this one, and I\u2019m sure they\u2019ll go in to bat for you with the company that installed it, or even engage a different contractor to fix it.<\/li>\n<\/ul>\n<p><strong>Ben<\/strong><\/p>\n<ul>\n<li>Our company has fixed up a job done by a company recommended by SolarQuotes. Company went under, so they asked us to head out and fix it up. Turned out to be a faulty smart meter, so nothing too serious. Solar Quotes paid the bill on behalf of the customer. Just thought I\u2019d mention that to George. It doesn\u2019t hurt to give them a call to ask.<\/li>\n<\/ul>\n<div id=\"attachment_79703\" style=\"width: 410px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-79703\" class=\"size-full wp-image-79703\" src=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/panels-and-air-con.jpg\" alt=\"photo of solar panels on residential roof\" width=\"400\" height=\"533\" srcset=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/panels-and-air-con.jpg 400w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/panels-and-air-con-225x300.jpg 225w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/><p id=\"caption-attachment-79703\" class=\"wp-caption-text\">Panel jammed behind an air conditioner? Really? Looks to me like they&#8217;ve just run rails through from the front without cutting them &amp; putting more legs in.<\/p><\/div>\n<h2>The Good Installer Guarantee<\/h2>\n<p>It sounds too good to be true, but <a href=\"https:\/\/www.solarquotes.com.au\/installation-guarantee\/\">we promise <\/a>that if you act on quotes received through the SolarQuotes process, the job will be done right. If the installation turns out to be shoddy or the system doesn&#8217;t do what it says on the tin, we&#8217;ll get it fixed, even if it means engaging somebody else. Of course, there are a few conditions, but it&#8217;s something we&#8217;re pretty proud of. Why? Because we seldom ever have to pay out on this promise. The vetting process works, and so it becomes a self-reinforcing system. We couldn&#8217;t afford to offer <a href=\"https:\/\/www.solarquotes.com.au\/blog\/solarquotes-installer-guarantee\/\">this assurance<\/a> if it didn&#8217;t work.<\/p>\n<h2>The SolarQuotes Network<\/h2>\n<p>Opting to get quotes independently? Our guarantee doesn&#8217;t apply, but we still care about your experience. If one of <a href=\"https:\/\/www.solarquotes.com.au\/installers\/cities\/\">our approved installer network<\/a> isn&#8217;t up to scratch, then we really want to know. Quoted through us or not, we&#8217;ll see that the installer does the right thing, and if they refuse, they&#8217;re gone. The users of our site are valuable; we curate our Installer Network for everyone&#8217;s best interest, and we just won&#8217;t do business with bad actors.<\/p>\n<div id=\"attachment_79704\" style=\"width: 568px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-79704\" class=\"size-full wp-image-79704\" src=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/corry-conduit.jpg\" alt=\"Conduit carrying DC cable over a roof\" width=\"558\" height=\"525\" srcset=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/corry-conduit.jpg 558w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/corry-conduit-300x282.jpg 300w\" sizes=\"(max-width: 558px) 100vw, 558px\" \/><p id=\"caption-attachment-79704\" class=\"wp-caption-text\">External conduit is sometimes a necessity, but often, it&#8217;s just the calling card for rushed installers.<\/p><\/div>\n<h2>Understanding SolarQuotes Reviews<\/h2>\n<p>Sadly, I think George has confused an installer that we have<strong> reviews of<\/strong>, with an installer we<strong> approve of<\/strong>. Despite the black-and-white warning at the top of the page, (Redacted) isn&#8217;t our client, and George&#8217;s decision to seek a quote from them directly puts him on his own. We provide resources like guides to <a href=\"https:\/\/www.solarquotes.com.au\/blog\/australian-consumer-law\/\">ACCC rights<\/a>, but taking action on his problems becomes his responsibility.<\/p>\n<p>Keep an eye out for a more detailed explanation of review scores in a separate article coming up soon, but until then, keep sorting reviews by the lowest score; it&#8217;s a great way to see how the customer service team works, even if the customers are unreasonable.<\/p>\n<div id=\"attachment_79705\" style=\"width: 404px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-79705\" class=\"size-full wp-image-79705\" src=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/two-panels.jpg\" alt=\"two panels with conduit\" width=\"394\" height=\"301\" srcset=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/two-panels.jpg 394w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/two-panels-300x229.jpg 300w\" sizes=\"(max-width: 394px) 100vw, 394px\" \/><p id=\"caption-attachment-79705\" class=\"wp-caption-text\">One portrait, one landscape with decorative external conduit.<\/p><\/div>\n<p>&nbsp;<\/p>\n<div id=\"attachment_79706\" style=\"width: 460px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-79706\" class=\"size-full wp-image-79706\" src=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/security-footage.jpg\" alt=\"security camera footage from side of house\" width=\"450\" height=\"467\" srcset=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/security-footage.jpg 450w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/security-footage-289x300.jpg 289w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/><p id=\"caption-attachment-79706\" class=\"wp-caption-text\">Security footage shows a bloke walking in the box gutter and panels being dragged across the parapet wall.<\/p><\/div>\n<h2>We Will Try To Help<\/h2>\n<p>So, at this point, I reached out to George and got a fuller picture of the problem. After consulting the SQ backend, I found his wife&#8217;s email and confirmed she&#8217;d received three quotes. I talked to him about how he sourced his own quote, and he forwarded a copy, which he said wasn&#8217;t the cheapest. For the price he paid, it should have been a decent job.<\/p>\n<div id=\"attachment_79707\" style=\"width: 910px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-79707\" class=\"size-full wp-image-79707\" src=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/george-invoice.png\" alt=\"invoice for George's solar system\" width=\"900\" height=\"607\" srcset=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/george-invoice.png 900w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/george-invoice-300x202.png 300w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/george-invoice-768x518.png 768w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><p id=\"caption-attachment-79707\" class=\"wp-caption-text\">A suite number suggests a serviced office.<\/p><\/div>\n<p>George has made progress in getting the installation issues resolved, but only after removing some negative reviews. I&#8217;m glad to report that a new installer has admitted it was a dog&#8217;s breakfast. The array has been rearranged, and the appropriate repairs have been made, with another roofer scheduled to replace the dented cladding.<\/p>\n<div id=\"attachment_79708\" style=\"width: 1210px\" class=\"wp-caption aligncenter\"><img decoding=\"async\" aria-describedby=\"caption-attachment-79708\" class=\"size-full wp-image-79708\" src=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/review-page-redacted.jpg\" alt=\"redacted review page\" width=\"1200\" height=\"676\" srcset=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/review-page-redacted.jpg 1200w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/review-page-redacted-300x169.jpg 300w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/review-page-redacted-1024x577.jpg 1024w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2023\/11\/review-page-redacted-768x433.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><p id=\"caption-attachment-79708\" class=\"wp-caption-text\">Note: the &#8216;Australia-Wide-Ranking&#8217; shows a 4.4 star average isn&#8217;t a great average score relative to other solar companies reviewed on the site. Also the &#8216;Approved&#8217; Seller badge refers to the Clean Energy Council&#8217;s &#8216;<a href=\"https:\/\/www.newenergytech.org.au\">New Energy Tech Consumer Code<\/a>&#8216; scheme.<\/p><\/div>\n<h2>So, How Did It All Go Wrong?<\/h2>\n<p>With 15 years of producing useful solar content, SolarQuotes is highly trusted by search engines. So when you search almost any Aussie solar company, you&#8217;ll find we host reviews of them. We try hard to put the right information in front of the customer&#8217;s eyeballs. However, it&#8217;s still up to the brain behind those eyeballs to comprehend what&#8217;s being explained.<\/p>\n<h2>Get It Right The First Time<\/h2>\n<p>Our vetting is pretty thorough, but let&#8217;s be honest, everyone makes mistakes. If your installer has a terrible day with a new apprentice, things can go pear-shaped. So if your energy yield is down, the roof leaks, or the jargon is complex, we&#8217;ll be there to deal with it. When you receive a quote through our website, we have skin in the game and if mistakes happen, we&#8217;ll ensure it&#8217;s put right.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some weeks ago, I was cruising the wilds of social media and found a solar thread causing a stir. The victim of a shoddy solar installation was seeking help, and of course, a few comedians were making light of the misfortune.<\/p>\n","protected":false},"author":28,"featured_media":79701,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[57],"tags":[],"class_list":["post-79409","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solar-installation","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>George And His Terrible Solar Install<\/title>\n<meta name=\"description\" content=\"Despite choosing a company with a 4.4-star review and a shiny blue badge, George got a lousy solar installation. 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