{"id":88933,"date":"2025-01-17T04:20:52","date_gmt":"2025-01-16T18:50:52","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=88933"},"modified":"2025-01-17T04:20:52","modified_gmt":"2025-01-16T18:50:52","slug":"netcc-compliance-2024-mb3097","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/netcc-compliance-2024-mb3097\/","title":{"rendered":"New Energy Tech Consumer Code: 2024 In Review"},"content":{"rendered":"

\"NETCC<\/p>\n

What did Australia’s New Energy Tech Consumer Code achieve last year in terms of compliance activity – and what the heck is the NETCC anyway?<\/p>\n

The NETCC is a (sort of) voluntary code of conduct that is meant to help protect Australian consumers buying \u2018new energy tech\u2019 such as solar power systems, battery storage and EV chargers.<\/p>\n

The NETCC replaced the Clean Energy Council\u2019s (CEC’s) problematic Approved Solar Retailer (ASR) program in 2023. All ASRs, regardless of their competency, automatically became New Energy Tech Approved Sellers on the switchover in February 2023, but had to ensure they met NETCC requirements by the start of August that year.<\/p>\n

The NETCC is overseen by representatives from various industry and consumer bodies, collectively known as the NETCC Council. The CEC still has a role as administrator and is responsible for the day-today operations of the program.<\/p>\n

As for more on what it is and isn’t, we explain the NETCC in further detail here<\/a>.<\/p>\n

Since it kicked in, we haven’t heard a lot about the program – last year there were only 6 news items released. But information on compliance activities is kept up to date and we now have a better picture (albeit incomplete at this stage) of what occurred on that front in 2024. There should be a more detailed report released at some point.<\/p>\n

Approved Sellers And Applications<\/h2>\n

As at the end of last year, there were 1,682 approved sellers participating in the program. At the end of December 2023, there were 1,572 signatories.<\/p>\n

The program received 461 applications for Approved Seller status in 2024, with 9.8% rejected; which works out to around 45 applications binned. There’s no breakdown provided about the rejections. The key reasons for rejection in 2023, the year of transition, were a failure to provide required information and\/or not paying annual fee invoices within required timeframes.<\/p>\n

Rejections can be appealed, but the rejected party needs to part with $750 for the case to be reviewed.<\/p>\n

Complaints And Outcomes<\/h2>\n

There were 275 complaints lodged against Approved Sellers in 2024. The month with the most complaints was December with 43 – the highest since the NETCC came into effect.<\/p>\n

262 complaints were closed last year:<\/p>\n