{"id":90641,"date":"2025-03-20T15:33:01","date_gmt":"2025-03-20T06:03:01","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=90641"},"modified":"2025-03-20T15:42:35","modified_gmt":"2025-03-20T06:12:35","slug":"got-an-eye-for-detail-solarquotes-needs-a-lead-investigator","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/got-an-eye-for-detail-solarquotes-needs-a-lead-investigator\/","title":{"rendered":"Got An Eye For Detail? SolarQuotes Needs A Lead Investigator"},"content":{"rendered":"

\"AEvery day, people come to SolarQuotes to ask for quotes for their home electrification needs: whether that’s solar panels, batteries, EV chargers or hot water heat pumps.<\/p>\n

And just about every day, something goes a little bit wrong with those requests for quotes. That’s where our Lead Investigator & Customer Service Hero comes in.<\/p>\n

We’re on the hunt for someone to join SolarQuotes and help us catch and fix these issues early, so homeowners can get the quotes they are after.<\/p>\n

Our current lead investigator Katrina, who is being promoted internally, says it is a role that helps people in very direct ways.<\/p>\n

Katrina recalls one person in her quotes request noted that she’d “had a door knocker come who had overwhelmed and pressured her into signing on the spot. She provided detail of the system and quote which was not a suitable or cost effective solution for her. I was able to provide her information on her rights (cooling off period, etc) and source a good local installer to provide her a competitive quote with a solution suitable for her needs. She was very grateful.”<\/p>\n

Other leads have required Katrina to double-check that people have requested what they are actually after.<\/p>\n

“I quite often have to interpret what they have asked for and ascertain if that is what they are really wanting. One example is that many leads request quotes for an on-grid solar system and then note they want to be completely off-grid. They generally do not mean that \u2014 they mean they would like a solar and battery solution that allows them independence from the grid,” she says.<\/p>\n

“Basically, I\u2019m the \u2018read between the lines\u2019 person!”<\/p>\n

If you’re interested in throwing your hat in the ring, here’s the full job description:<\/p>\n

\n

SolarQuotes\u00ae is Hiring a Lead Investigator & Customer Service Hero!<\/h2>\n

Do you have a keen eye for detail, love talking to people, and enjoy solving problems? SolarQuotes\u00ae is on the lookout for a dedicated Lead Investigator to help us deliver high-quality leads to our 500+ installers across Australia \u2014 quickly and accurately.<\/p>\n

 <\/p>\n

Who We Are<\/strong><\/p>\n

 <\/p>\n

At SolarQuotes, we make buying high-quality solar, batteries, EV chargers, and heat pumps fun, safe, and easy for homeowners while helping great installers thrive.<\/p>\n

 <\/p>\n

Your Role<\/strong><\/p>\n

 <\/p>\n

As our Lead Investigator & Customer Service Hero, you\u2019ll play a crucial role in ensuring homeowners complete our lead process while delivering exceptional customer service. Your key responsibilities will include:<\/p>\n

 <\/p>\n

\u25cf Contacting homeowners who haven\u2019t completed their application and gathering missing details.
\n\u25cf Answering homeowner questions with the help of our AI agent, Alan.
\n\u25cf Responding to inquiries via phone, email, SMS, and Zendesk.
\n\u25cf Identifying and handling incomplete leads \u2014 verifying details, sorting spam, and escalating as
\nneeded.
\n\u25cf Collaborating with our IT team to improve processes.
\n\u25cf Confidently using multiple CRM systems (Lead Manager, Zendesk, BaseCamp).
\nWhat We Offer
\n\u25cf A flexible work-from-home role or a CBD office \u2014 whatever suits you best.
\n\u25cf A dynamic, quirky team of 15+ passionate individuals working toward a greener future.
\n\u25cf The chance to work with cutting-edge AI tools.
\nWhat We\u2019re Looking For
\n\u25cf Exceptional customer service skills \u2014 a “do whatever it takes” attitude to help homeowners and
\nsolar installers.
\n\u25cf Tech-savvy & AI-friendly \u2014 comfortable using software and learning new systems.
\n\u25cf Strong communication skills \u2014 both written and verbal.
\n\u25cf Meticulous attention to detail \u2014 you\u2019ll be the last line of defence for lead quality.
\n\u25cf A love of numbers & problem-solving \u2014 this role requires analytical thinking.
\n\u25cf A questioning mind \u2014 curiosity and initiative will serve you well.
\n\u25cf Availability for weekend work \u2014 flexibility is key.<\/p>\n

 <\/p>\n

Ready to Join Us?<\/strong><\/p>\n

 <\/p>\n

If this sounds like you, we\u2019d love to hear from you! Please send us your CV along with a covering letter telling us three things you love about our website<\/a> to jobs@solarquotes.com.au<\/a><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Every day, people come to SolarQuotes to ask for quotes for their home electrification needs: whether that’s solar panels, batteries, EV chargers or hot water heat pumps. And just about every day, something goes a little bit wrong with those requests for quotes. That’s where our Lead Investigator & Customer Service Hero comes in.<\/p>\n","protected":false},"author":39,"featured_media":90655,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[686],"tags":[],"class_list":["post-90641","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcements","entry"],"acf":[],"yoast_head":"\nGot An Eye For Detail? 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Across his career Max has won multiple awards for his feature stories for The Guardian and The Saturday Paper, fact-checked energy claims for Australian Associated Press, launched the climate solutions newsletter Climactic, and covered the circular economy for sustainability thinktank Metabolic. Max also reported on table tennis at the 2016 Rio Olympics \u2014 and is patiently waiting for any tenuous excuse to include his ping pong expertise in a SolarQuotes story.","url":"https:\/\/www.solarquotes.com.au\/blog\/author\/max\/"}]}},"jetpack_featured_media_url":"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/03\/pexels-cottonbro-6491787.jpg","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p2FF2s-nzX","jetpack-related-posts":[{"id":16440,"url":"https:\/\/www.solarquotes.com.au\/blog\/aussii-solar-report-nov17-mb0287\/","url_meta":{"origin":90641,"position":0},"title":"Australian Solar System Interest Index \u2013 November 2017","author":"Michael Bloch","date":"November 6, 2017","format":false,"excerpt":"Last month again saw a great deal of activity on the SolarQuotes website from Australians interested in reducing their reliance on mains grid power and slashing their electricity bills through installing solar panels. State-By-State New South Wales again led the states, representing 32.9% of quote requests, although this was down\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"Australian solar system interest index report","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/11\/aussii-solar-report-october.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/11\/aussii-solar-report-october.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/11\/aussii-solar-report-october.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/11\/aussii-solar-report-october.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":18146,"url":"https:\/\/www.solarquotes.com.au\/blog\/aussii-solar-report-jan18-mb0402\/","url_meta":{"origin":90641,"position":1},"title":"Australian Solar Systems Interest Index \u2013 January 2018","author":"Michael Bloch","date":"January 5, 2018","format":false,"excerpt":"While the holiday season and lead-up to it had an impact on the number of Australians looking at going solar (as it often does), interest in new solar power installations was still very strong in December. 2017 was a stellar year for small-scale solar energy in Australia on many fronts.\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"auSSII solar report - January 2018","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/01\/aussii-solar-report-december.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/01\/aussii-solar-report-december.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/01\/aussii-solar-report-december.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/01\/aussii-solar-report-december.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":19720,"url":"https:\/\/www.solarquotes.com.au\/blog\/aussii-solar-report-mar18-mb0490\/","url_meta":{"origin":90641,"position":2},"title":"Australian Solar Systems Interest Index \u2013 March 2018","author":"Michael Bloch","date":"March 6, 2018","format":false,"excerpt":"February was another busy month here on SolarQuotes, with thousands of Australians requesting pricing and details on home systems - here's what they were interested in last month.\u00a0 Solar Power System Size Preferences In February, Australians requesting solar quotes were again generally wanting big systems (5kW\/6kW) - these made up\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"auSSII solar report - March 2018","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/03\/aussii-solar-report-february.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/03\/aussii-solar-report-february.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/03\/aussii-solar-report-february.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/03\/aussii-solar-report-february.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":20595,"url":"https:\/\/www.solarquotes.com.au\/blog\/aussii-solar-report-apr18-mb0534\/","url_meta":{"origin":90641,"position":3},"title":"Australian Solar Systems Interest Index \u2013 April 2018","author":"Michael Bloch","date":"April 5, 2018","format":false,"excerpt":"Curious about what fellow Australians are looking for in solar power systems? All is revealed in the latest SolarQuotes auSSII report, covering activity in March. Solar Power System Size Preferences 5kW solar systems remained supreme in March, accounting for 51% of all quote requests where a size was specified and\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"auSSII solar report - April 2018","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/04\/aussii-solar-report-march.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/04\/aussii-solar-report-march.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/04\/aussii-solar-report-march.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2018\/04\/aussii-solar-report-march.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":38065,"url":"https:\/\/www.solarquotes.com.au\/blog\/solarquotes-choice-solar-mb1441\/","url_meta":{"origin":90641,"position":4},"title":"SolarQuotes And Consumer Group CHOICE Team Up On Solar","author":"Michael Bloch","date":"March 11, 2020","format":false,"excerpt":"SolarQuotes and Australia's leading consumer advocacy group, CHOICE, have partnered to provide Australian households with an easy way to discover the financial benefits of installing solar panels. Founded in 1959 and originally named the Australian Consumers' Association, CHOICE is a nonprofit consumer advocacy organisation that today boasts more than 160,000\u2026","rel":"","context":"In "General Solar & Storage News"","block_context":{"text":"General Solar & Storage News","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/solar-battery-news\/"},"img":{"alt_text":"SolarQuotes - CHOICE","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/03\/solarquotes-choice.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/03\/solarquotes-choice.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/03\/solarquotes-choice.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/03\/solarquotes-choice.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2020\/03\/solarquotes-choice.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":11135,"url":"https:\/\/www.solarquotes.com.au\/blog\/solar-quotes-milestone-mb0028\/","url_meta":{"origin":90641,"position":5},"title":"SolarQuotes Reaches Major Milestone","author":"Michael Bloch","date":"May 9, 2017","format":false,"excerpt":"May 9, 2017 - Adelaide, Australia. On Saturday evening, the quote counter on popular Australian solar power resources site SolarQuotes ticked over to reach 300,000. Since the site was launched in 2009, more than 300,000 Australians from 2,649 postcodes across the nation have registered with the free service to receive\u2026","rel":"","context":"In "Announcements"","block_context":{"text":"Announcements","link":"https:\/\/www.solarquotes.com.au\/blog\/category\/announcements\/"},"img":{"alt_text":"300,000 PV Quotes","src":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/05\/solar-power-quotes.png?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/05\/solar-power-quotes.png?resize=350%2C200 1x, https:\/\/i0.wp.com\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2017\/05\/solar-power-quotes.png?resize=525%2C300 1.5x"},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/90641","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/comments?post=90641"}],"version-history":[{"count":9,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/90641\/revisions"}],"predecessor-version":[{"id":90672,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/posts\/90641\/revisions\/90672"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media\/90655"}],"wp:attachment":[{"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/media?parent=90641"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/categories?post=90641"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.solarquotes.com.au\/blog\/wp-json\/wp\/v2\/tags?post=90641"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}