{"id":90641,"date":"2025-03-20T15:33:01","date_gmt":"2025-03-20T06:03:01","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=90641"},"modified":"2025-03-20T15:42:35","modified_gmt":"2025-03-20T06:12:35","slug":"got-an-eye-for-detail-solarquotes-needs-a-lead-investigator","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/got-an-eye-for-detail-solarquotes-needs-a-lead-investigator\/","title":{"rendered":"Got An Eye For Detail? SolarQuotes Needs A Lead Investigator"},"content":{"rendered":"

\"AEvery day, people come to SolarQuotes to ask for quotes for their home electrification needs: whether that’s solar panels, batteries, EV chargers or hot water heat pumps.<\/p>\n

And just about every day, something goes a little bit wrong with those requests for quotes. That’s where our Lead Investigator & Customer Service Hero comes in.<\/p>\n

We’re on the hunt for someone to join SolarQuotes and help us catch and fix these issues early, so homeowners can get the quotes they are after.<\/p>\n

Our current lead investigator Katrina, who is being promoted internally, says it is a role that helps people in very direct ways.<\/p>\n

Katrina recalls one person in her quotes request noted that she’d “had a door knocker come who had overwhelmed and pressured her into signing on the spot. She provided detail of the system and quote which was not a suitable or cost effective solution for her. I was able to provide her information on her rights (cooling off period, etc) and source a good local installer to provide her a competitive quote with a solution suitable for her needs. She was very grateful.”<\/p>\n

Other leads have required Katrina to double-check that people have requested what they are actually after.<\/p>\n

“I quite often have to interpret what they have asked for and ascertain if that is what they are really wanting. One example is that many leads request quotes for an on-grid solar system and then note they want to be completely off-grid. They generally do not mean that \u2014 they mean they would like a solar and battery solution that allows them independence from the grid,” she says.<\/p>\n

“Basically, I\u2019m the \u2018read between the lines\u2019 person!”<\/p>\n

If you’re interested in throwing your hat in the ring, here’s the full job description:<\/p>\n

\n

SolarQuotes\u00ae is Hiring a Lead Investigator & Customer Service Hero!<\/h2>\n

Do you have a keen eye for detail, love talking to people, and enjoy solving problems? SolarQuotes\u00ae is on the lookout for a dedicated Lead Investigator to help us deliver high-quality leads to our 500+ installers across Australia \u2014 quickly and accurately.<\/p>\n

 <\/p>\n

Who We Are<\/strong><\/p>\n

 <\/p>\n

At SolarQuotes, we make buying high-quality solar, batteries, EV chargers, and heat pumps fun, safe, and easy for homeowners while helping great installers thrive.<\/p>\n

 <\/p>\n

Your Role<\/strong><\/p>\n

 <\/p>\n

As our Lead Investigator & Customer Service Hero, you\u2019ll play a crucial role in ensuring homeowners complete our lead process while delivering exceptional customer service. Your key responsibilities will include:<\/p>\n

 <\/p>\n

\u25cf Contacting homeowners who haven\u2019t completed their application and gathering missing details.
\n\u25cf Answering homeowner questions with the help of our AI agent, Alan.
\n\u25cf Responding to inquiries via phone, email, SMS, and Zendesk.
\n\u25cf Identifying and handling incomplete leads \u2014 verifying details, sorting spam, and escalating as
\nneeded.
\n\u25cf Collaborating with our IT team to improve processes.
\n\u25cf Confidently using multiple CRM systems (Lead Manager, Zendesk, BaseCamp).
\nWhat We Offer
\n\u25cf A flexible work-from-home role or a CBD office \u2014 whatever suits you best.
\n\u25cf A dynamic, quirky team of 15+ passionate individuals working toward a greener future.
\n\u25cf The chance to work with cutting-edge AI tools.
\nWhat We\u2019re Looking For
\n\u25cf Exceptional customer service skills \u2014 a “do whatever it takes” attitude to help homeowners and
\nsolar installers.
\n\u25cf Tech-savvy & AI-friendly \u2014 comfortable using software and learning new systems.
\n\u25cf Strong communication skills \u2014 both written and verbal.
\n\u25cf Meticulous attention to detail \u2014 you\u2019ll be the last line of defence for lead quality.
\n\u25cf A love of numbers & problem-solving \u2014 this role requires analytical thinking.
\n\u25cf A questioning mind \u2014 curiosity and initiative will serve you well.
\n\u25cf Availability for weekend work \u2014 flexibility is key.<\/p>\n

 <\/p>\n

Ready to Join Us?<\/strong><\/p>\n

 <\/p>\n

If this sounds like you, we\u2019d love to hear from you! Please send us your CV along with a covering letter telling us three things you love about our website<\/a> to jobs@solarquotes.com.au<\/a><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Every day, people come to SolarQuotes to ask for quotes for their home electrification needs: whether that’s solar panels, batteries, EV chargers or hot water heat pumps. And just about every day, something goes a little bit wrong with those requests for quotes. That’s where our Lead Investigator & Customer Service Hero comes in.<\/p>\n","protected":false},"author":39,"featured_media":90655,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[686],"tags":[],"class_list":["post-90641","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcements","entry"],"acf":[],"yoast_head":"\nGot An Eye For Detail? 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