{"id":91290,"date":"2025-04-10T05:55:18","date_gmt":"2025-04-09T20:25:18","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=91290"},"modified":"2025-04-10T05:55:18","modified_gmt":"2025-04-09T20:25:18","slug":"unsolicited-solar-sales-complaint-mb3157","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/unsolicited-solar-sales-complaint-mb3157\/","title":{"rendered":"&#8220;Super-Complaint&#8221; May Finally Scuttle Unsolicited Solar Sales"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-91291\" src=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/04\/unsolicited-solar-sales.jpg\" alt=\"A shonky door-to-door salesperson selling solar power systems\" width=\"1200\" height=\"630\" srcset=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/04\/unsolicited-solar-sales.jpg 1200w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/04\/unsolicited-solar-sales-300x158.jpg 300w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/04\/unsolicited-solar-sales-1024x538.jpg 1024w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/04\/unsolicited-solar-sales-768x403.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>Consumer Action Law Centre is calling on the Australian Competition and Consumer Commission to implement a nationwide ban on the scourge of unsolicited selling, including door-to-door and telemarketing sales of solar power systems.<!--more--><\/p>\n<p>The issue has been raised with the ACCC through a &#8220;designated complaint&#8221;. Such complaints can only be submitted by consumer and small business groups designated by the relevant Minister to do so, and must relate to a significant or systemic market issue negatively affecting Australian consumers or small businesses.<\/p>\n<p>Consumer Action Law Centre (CALC), CHOICE and the Council of Small Business Organisations Australia were selected by the Federal Government as the first designated complainants in July last year.<\/p>\n<blockquote><p>\u201cToday, we are hearing about the unsolicited door-to-door selling and telemarketing of many items, most notably, solar panels -in the past it was encyclopedias and educational software- it\u2019s an ongoing systemic issue that impacts thousands of Australians and causes real harm especially to those living in vulnerable circumstances,&#8221; <a href=\"https:\/\/consumeraction.org.au\/first-designated-complaint-targets-the-nationwide-scourge-of-door-knock-unsolicited-selling\/\">said<\/a> Consumer Action Law Centre CEO Stephanie Tonkin.<\/p><\/blockquote>\n<p>Some of the conduct identified by the Centre that may have breached <a href=\"https:\/\/www.accc.gov.au\/business\/selling-products-and-services\/telemarketing-and-door-to-door-sales\"> unsolicited selling provisions<\/a> includes:<\/p>\n<ul>\n<li>Not providing required information.<\/li>\n<li>Refusing to stop selling when requested by the consumer.<\/li>\n<li>Not informing consumers of <a href=\"https:\/\/www.solarquotes.com.au\/blog\/door-door-solar-sales-know-rights\/\"> cooling off rights<\/a>.<\/li>\n<li>Failing to supply signed documents.<\/li>\n<\/ul>\n<p>There&#8217;s also a laundry-list of issues relating to consumer agreements, post-contractual conduct, and the abuse of government rebate programs and other incentives as sales tools.<\/p>\n<p>Commenting on solar and related products specifically, the Centre says the widespread poor practices are:<\/p>\n<ul>\n<li>Damaging consumer trust in the market.<\/li>\n<li>Detracting from the advantages of rooftop solar power for households and the broader electricity grid.<\/li>\n<li>Undermining efforts to transition Australia to clean energy sources.<\/li>\n<\/ul>\n<p>On a related note, while door-to-door and telemarketing sales of solar systems are <a href=\"https:\/\/www.solarquotes.com.au\/blog\/veu-solar-vic-telemarketing-mb2913\/\">banned from Victoria&#8217;s Solar Homes Program<\/a>, it seems the practice is still widespread there. CALC&#8217;s complaint says this indicates nothing short of a legislative ban on unsolicited selling under the ACL (Australian Consumer Law) will stop it; backed with enforcement action where appropriate.<\/p>\n<h2>BNPL Finance Risks Highlighted<\/h2>\n<p>Solar gets a special focus in CALC&#8217;s complaint &#8211; the word is mentioned 53 times. But another term mentioned on dozens of occasions and often in connection to solar\/battery sales is <a href=\"https:\/\/www.solarquotes.com.au\/systems\/bnpl-solar-advice\/\">BNPL &#8211; Buy Now, Pay Later finance<\/a>.<\/p>\n<p>The complaint states BNPL finance makes larger purchases, such as a solar power system or home battery, possible for many more households &#8211; acting as an enabler for poor unsolicited selling conduct. But specific BNPL-related issues include non-disclosure of the full cost of the solar panels and BNPL finance, and not informing the customer that they are entering into a BNPL contract.<\/p>\n<h2>Lead Generation Reforms Needed Too<\/h2>\n<p>CALC also wants to see regulatory reform of lead generation practices.<\/p>\n<blockquote><p>&#8220;A person types in their contact details on a website that looks legitimate and offers something enticing, then they quickly find themselves spammed with cold calls, or subject to an in-home sales pitch,&#8221; said Ms. Tonkin. &#8220;We think companies are using lead generation to get around the (very limited) protections that do exist, whereby clicking on the website those consumer protections may not apply.&#8221;<\/p><\/blockquote>\n<p>SolarQuotes <a href=\"https:\/\/support.solarquotes.com.au\/hc\/en-us\/articles\/115000931934-How-does-SolarQuotes-make-money-Will-I-pay-more-for-my-system-by-using-SolarQuotes\">makes its money<\/a> through lead generation &#8211; Australians submit for quotes and we match their requirements with selected pre-vetted installers who then compete for their business. Those businesses pay SQ for the lead, whether the person buys a system or not.<\/p>\n<p>But SolarQuotes does not engage in the poor behaviour identified the CALC complaint, nor would it be tolerated from installers in the SQ network. We pass a customer&#8217;s details on to a maximum of 3 solar companies we trust (and not call centres), and with the customer&#8217;s permission. You can view our <a href=\"https:\/\/support.solarquotes.com.au\/hc\/en-us\/articles\/360000122776-Do-you-sell-pass-on-phone-numbers-to-telemarketing-companies\">golden rules for handling contact details<\/a> &#8211; part of the reason the company is <a href=\"https:\/\/www.solarquotes.com.au\/about-us\/\">still going strong after 16 years<\/a>.<\/p>\n<p>CALC&#8217;s &#8220;super complaint&#8221; <a href=\"https:\/\/consumeraction.org.au\/wp-content\/uploads\/2025\/04\/20250317-CALC-ACCC-Designated-Complaint-Unsolicited-sales-public-version.pdf\">can be viewed in full here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Consumer Action Law Centre is calling on the Australian Competition and Consumer Commission to implement a nationwide ban on the scourge of unsolicited selling, including door-to-door and telemarketing sales of solar power systems.<\/p>\n","protected":false},"author":17,"featured_media":91291,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[678],"tags":[],"class_list":["post-91290","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-solar-battery-news","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>&quot;Super-Complaint&quot; May Finally Scuttle Unsolicited Solar Sales<\/title>\n<meta name=\"description\" content=\"CALC complaint calls on ACCC to ban unsolicited selling nationally, including door-to-door and telemarketing sales of solar power systems.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.solarquotes.com.au\/blog\/unsolicited-solar-sales-complaint-mb3157\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"&quot;Super-Complaint&quot; May Finally Scuttle Unsolicited Solar Sales\" \/>\n<meta property=\"og:description\" content=\"CALC complaint calls on ACCC to ban unsolicited selling nationally, including door-to-door and telemarketing sales of solar power systems.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.solarquotes.com.au\/blog\/unsolicited-solar-sales-complaint-mb3157\/\" \/>\n<meta property=\"og:site_name\" content=\"SolarQuotes Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SolarQuotes\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-09T20:25:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/04\/unsolicited-solar-sales.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Michael Bloch\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@solar_quotes\" \/>\n<meta name=\"twitter:site\" content=\"@solar_quotes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/unsolicited-solar-sales-complaint-mb3157\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/unsolicited-solar-sales-complaint-mb3157\/\"},\"author\":{\"name\":\"Michael Bloch\",\"@id\":\"https:\/\/www.solarquotes.com.au\/blog\/#\/schema\/person\/66afd571aa00c2e442f0192ebac2f6f1\"},\"headline\":\"&#8220;Super-Complaint&#8221; 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