{"id":95778,"date":"2025-11-06T04:58:29","date_gmt":"2025-11-05T19:28:29","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=95778"},"modified":"2025-11-06T04:58:29","modified_gmt":"2025-11-05T19:28:29","slug":"chromagen-ariston-primos-recall-mb3307","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/chromagen-ariston-primos-recall-mb3307\/","title":{"rendered":"Chromagen Ariston Hot Water Heat Pump Recall"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-95779\" src=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/11\/ariston-heat-pump-recall.jpg\" alt=\"Chromagen Ariston Primos all-in-one hot water heat pump system\" width=\"1200\" height=\"630\" srcset=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/11\/ariston-heat-pump-recall.jpg 1200w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/11\/ariston-heat-pump-recall-300x158.jpg 300w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/11\/ariston-heat-pump-recall-1024x538.jpg 1024w, https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/11\/ariston-heat-pump-recall-768x403.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>Certain Chromagen Ariston Primos heat pump hot water system units sold across Australia have been recalled due to a potential fire hazard. Here&#8217;s what owners need to know.<!--more--><\/p>\n<h2>Which Ariston Heat Pumps Have Been Recalled &#8211; And Why?<\/h2>\n<p>On October 31 2025, the Australian Competition and Consumer Commission (ACCC) published a recall notice on its ProductSafety web site concerning two Chromagen Ariston all-in-one models:<\/p>\n<ul>\n<li>ARIHPWH-200 (Ariston Primos 205L)<\/li>\n<li>ARIHPWH-280 (Ariston Primos 280L)<\/li>\n<\/ul>\n<p>Primos units affected by the recall were sold between 12 June 2024 and 22 September 2025, so up until fairly recently.<\/p>\n<p>The reason for the recall is a little vague, but motivating \u2014 affected water heaters have an unspecified manufacturing fault that can cause them to malfunction and cause a fire. The notice states &#8220;incidents have occurred&#8221; without providing further detail on the nature or severity of those incidents.<\/p>\n<p>Aside from that, there&#8217;s not a lot of detail provided on the <a href=\"https:\/\/www.productsafety.gov.au\/system\/files\/recall\/Recall%20advertisement_3194.pdf\">ProductSafety alert<\/a>. I took a look at the Chromagen Australia website, but it had zero information about the recall at the time of writing. However, there is a <a href=\"https:\/\/portal.chromagen.com.au\/portal\/sections\/service\/rework\">form here to arrange a free inspection<\/a> and repair of an affected unit. Other contact points for the recall noted by the ACCC are:<\/p>\n<p>Chromagen Australia Pty Ltd<br \/>\nPhone: (03) 8587 1578<br \/>\nEmail: <a href=\"mailto:service@chromagen.com.au\">service@chromagen.com.au<\/a><\/p>\n<p>While awaiting a fix, affected Primos ARIHPWH-200 and ARIHPWH-280 owners are advised to:<\/p>\n<blockquote><p>&#8220;Immediately disconnect the water heater from the power supply by operating the switch next to the device or disconnecting it from the power outlet socket.&#8221;<\/p><\/blockquote>\n<p>&#8230; and to remove any combustible materials surrounding the unit.<\/p>\n<h2>Chromagen And Ariston<\/h2>\n<p>Founded in 1962, Chromagen&#8217;s products are in use in more than 40 countries worldwide. Italy&#8217;s Ariston Group was founded in 1970, and focuses on space and water heating. Ariston Group acquired Chromagen in 2022.<\/p>\n<p>Chromagen markets the Ariston Primos units as &#8220;designed and engineered in Italy for Australian conditions&#8221;, but they are manufactured in China \u2014 as many systems are. There&#8217;s nothing wrong with that per se as some great gear comes out of China. It&#8217;s just good to know.<\/p>\n<p><b>Tip:<\/b> it&#8217;s a fairly safe bet a product promoted along the lines of &#8220;designed and engineered in &lt;insert non-China country here&gt; for Australian conditions&#8221; is made in China.<\/p>\n<h2>Thinking About A Hot Water Heat Pump?<\/h2>\n<p>While the cost of a resistive (i.e. standard electric) hot water system is significantly lower and can be powered during the day with surplus (or otherwise) generation from a rooftop solar system<sup class='endnote'><a href='https:\/\/www.solarquotes.com.au\/blog\/chromagen-ariston-primos-recall-mb3307\/#en-95778-1' id='enref-95778-1' onclick='return hhEndnotes_show(95778)'>1<\/a><\/sup> , hot water heat pumps are the <a href=\"https:\/\/www.solarquotes.com.au\/blog\/heat-pumps-win-the-hot-water-efficiency-war\/\"> most *efficient* way to heat water<\/a>, particularly if paired with solar panels<sup class='endnote'><a href='https:\/\/www.solarquotes.com.au\/blog\/chromagen-ariston-primos-recall-mb3307\/#en-95778-2' id='enref-95778-2' onclick='return hhEndnotes_show(95778)'>2<\/a><\/sup>.<\/p>\n<p>Even with rebates and subsidies, a significant outlay can be involved; so it&#8217;s important to <a href=\"https:\/\/www.solarquotes.com.au\/hot-water\/heat-pump\/\">choose the right heat pump for your home<\/a>.<\/p>\n<p>To make matters more confusing, there are many brands to choose from in Australia. And like anything, equipment and installation quality can range from bleh to meh to yeh! While price can be somewhat of a guide, there are comparatively cheap systems that are quite good, and expensive systems that aren&#8217;t.<\/p>\n<p>A good place to start gathering brand recommendations is from those that install them, as installers have a role in supporting the units post-installation and are the initial point of contact for warranty claims.<\/p>\n<p>And that&#8217;s what we did. We asked installers in the SolarQuotes network the question:<\/p>\n<blockquote><p>&#8220;If installing a system on your own house today, what brand\u2019s hot water heat pumps would you use?&#8221;<\/p><\/blockquote>\n<p>Taking out the top spot was <a href=\"https:\/\/www.solarquotes.com.au\/hot-water\/heat-pump\/reviews\/istore-review.html\">iStore<\/a> (towards the budget end of pricing), followed by <a href=\"https:\/\/www.solarquotes.com.au\/hot-water\/heat-pump\/reviews\/solahart-review.html\">Solahart<\/a> (middle-of-the-road) and then <a href=\"https:\/\/www.solarquotes.com.au\/hot-water\/heat-pump\/reviews\/reclaim-energy-review.html\">Reclaim Energy<\/a> (one of the more expensive brands).<\/p>\n<p><b>Read more:<\/b> <a href=\"https:\/\/www.solarquotes.com.au\/blog\/best-hot-water-heat-pumps-2025\/\">The Best Hot Water Heat Pump Systems In 2025<\/a>.<\/p>\n<p>Beyond those companies, you can see other SolarQuotes-<a href=\"https:\/\/www.solarquotes.com.au\/hot-water\/heat-pump\/#recommended\">recommended heat pump brands here<\/a>. You can also read the personal experiences of Australian homeowners with dozens of brands in our <a href=\"https:\/\/www.solarquotes.com.au\/hot-water\/heat-pump\/reviews\/\">hot water heat pump reviews<\/a> section.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Certain Chromagen Ariston Primos heat pump hot water system units sold across Australia have been recalled due to a potential fire hazard. Here&#8217;s what owners need to know.<\/p>\n","protected":false},"author":17,"featured_media":95779,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[789],"tags":[],"class_list":["post-95778","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hot-water-heat-pumps","entry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Chromagen Ariston Hot Water Heat Pump Recall<\/title>\n<meta name=\"description\" content=\"Certain Chromagen Ariston Primos heat pump hot water system units sold across Australia have been recalled due to a potential fire hazard.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.solarquotes.com.au\/blog\/chromagen-ariston-primos-recall-mb3307\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chromagen Ariston Hot Water Heat Pump Recall\" \/>\n<meta property=\"og:description\" content=\"Certain Chromagen Ariston Primos heat pump hot water system units sold across Australia have been recalled due to a potential fire hazard.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.solarquotes.com.au\/blog\/chromagen-ariston-primos-recall-mb3307\/\" \/>\n<meta property=\"og:site_name\" content=\"SolarQuotes Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SolarQuotes\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-11-05T19:28:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.solarquotes.com.au\/blog\/wp-content\/uploads\/2025\/11\/ariston-heat-pump-recall.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Michael Bloch\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@solar_quotes\" \/>\n<meta name=\"twitter:site\" content=\"@solar_quotes\" \/>\n<script type=\"application\/ld+json\" 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