{"id":97310,"date":"2026-01-20T05:26:39","date_gmt":"2026-01-19T19:56:39","guid":{"rendered":"https:\/\/www.solarquotes.com.au\/blog\/?p=97310"},"modified":"2026-01-20T11:22:06","modified_gmt":"2026-01-20T01:52:06","slug":"amber-customer-complaints-mb3361","status":"publish","type":"post","link":"https:\/\/www.solarquotes.com.au\/blog\/amber-customer-complaints-mb3361\/","title":{"rendered":"What’s Up With Amber Electric’s Customer Support?"},"content":{"rendered":"

\"Amber<\/p>\n

For some months, there have been a bunch of complaints concerning the quality of customer support and billing services from Amber Electric. So, why has this happened? <\/p>\n

Why Has Amber Customer Support Sucked?<\/h2>\n

The launch of the Cheaper Home Batteries Program<\/a> saw sign-ups for Amber Electric, which provides households and businesses with direct access to the wholesale electricity market, increase about 5x.<\/p>\n

Business is booming for Amber, especially with demand being pulled forward due to the May battery rebate drop<\/a>; putting pressure on customer support. Added to that, around the same time the rebate went live the company was migrating their billing system to a new provider. Both hitting at once meant Amber’s customer response times blew out.<\/p>\n

Here’s an example of a complaint from a frustrated Amber customer posted on the SolarQuotes blog; this one as recently as yesterday:<\/p>\n

“Yes I am another disgruntled Amber client who consistently fail in their customer support\u2013 should be no support,” says Greg<\/a>. “I have been with them for 5 months with no invoices and one reply to numerous emails, and no phone support. Started with all promises and but no action.”<\/p><\/blockquote>\n

We contacted Amber Electric to find out what’s up, and they said there was no denying the firm’s had a rough few months on customer service quality.<\/p>\n

“Definitely a lesson learned on forecasting – we didn’t hire fast enough but we’re catching up now,” said Tim Barson; an Amber representative. “We’ve doubled the customer ops team over the last couple of months and are still hiring aggressively. Most billing issues are now resolved, and we’re investing in better self-service tools and clearer in-app info.”<\/p><\/blockquote>\n

You can find out more about what was going behind the scenes fueling the complaints in Neerav Bhatt’s1<\/a><\/sup> interview with Amber Electric COO Neil Luo. Note that it’s nearly two months old now.<\/p>\n