3 Phase Solar Pty Ltd

3 Phase Solar Pty Ltd Reviews

About

Employing a friendly and professional staff of 10, including subcontractors, we have over 200 installations under our belts in the last two years.

We pride ourselves on installing premium-end systems, specialising in Enphase, SolarEdge and Fronius inverters, as well as Sunpower and LG panels.

And - despite our name - we also install on single-phase homes :)

Reviewers report paying: $2,500 - $6,689 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

3 Phase Solar Pty Ltd Reviews (34)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.8/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 23
  • 4 star 11
  • 3 star 0
  • 2 star 0
  • 1 star 0

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Great products, service and installation

Great service from the start. Alan came to our house and spent the time to understand what we wanted / needed and design a suitable system, plus made the technical info easy enough to understand.
Little design thinks like using black mounting hardware made such a difference!

In follow up emails he was quick to respond to emails and my system redesign requests, without pressuring us into buying (unlike other companies who's call centre staff would call or email every day or 2).

Alex and the installation team showed up on time, were clean, friendly and the quality of work is great.
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A worry-free and rewarding purchase experience

Right from my initial contact with Alan I knew I was dealing with a person well qualified in the solar industry and capable of answering all my queries relating to product, performance and pricing involved in the purchase of a solar energy system.

Alan designed a system within our budget to suit our needs using top quality products. Anthony and his installers arrived on time, were courteous, easy to get along with and overall a happy and friendly bunch of guys. The site was left spotless and the install was of the highest quality. All paperwork was done by Alan and his team.

Overall, 3 Phase solar is a very professional company with high standards and product knowledge second to none.

I would have no hesitation in recommending Alan and his company to any potential purchaser looking for a solar energy system.
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Original Review on 17-06-2020:

3 Phase Solar

Initial call till signing off went very well with all questions answered at any time and was kept informed at all stages. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked John: "Are you happy with the performance of your system so far?"

The 6.6 solar system that we had installed has been an excellent investment .
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Top Class Installer

Alan and his team has provided a very pleasant Solar Installation experience. Alan gave a professional explanation of all the installation options at our disposal and a good explanation the available government rebates and how to apply.

I was very impressed in the quality workmanship of Alan's installation team led by Alex. The installation was carried out with no fuss and quiet discussion within the group at all times.

Thank you 3 Phase Solar
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Excited to finally have solar panels

I have been wanting solar panels for a long time and I have finally done it. 3Phase Solar did this for me after providing a very competitive quote. Unfortunately, we broke one of Fin's rules and they didn't do a site visit. This caused some minor issues on installation and me some unnecessary stress (hence the 4 stars for customer service). In the end, we all made friends and the installation was completed professionally and in a timely manner by Alex and his team. System was inspected and turned on today and is madly generating power.
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3 Phase Solar : Great Installer Very Professional.

3 Phase Solar had a great explanation of the system, Alan West gave me multiple quotes for various systems i was inquiring about. Gave me the best layout to maximize Solar Panel performance. Was quick to respond to my questions.

His installation team worked great together and did a fantastic job. Very Punctual. Very happy with the way it came out. 3 Phase Solar are doing all the next steps to get me hooked up for grid connection. System is Fronius 8.2KW inverter, 32 x 325W Sunpower Panels. Solar Analytics Installed with Life time subscription.
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Good advice coupled with fantastic customer service

From the time I contacted him, Alan was very responsive to my queries and altered the system configuration multiple times to give me a quality system that met my budget. He provided good advice and was helpful with the whole application process.
Anthony and his team who did the installation were great. Arrived on time, did a neat job, cleared up after themselves and even replaced a few broken tiles while they were on the roof.
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Very happy customer.

I received about 10 quotes from 6 different suppliers. 3 Phase Solar was the best in terms of value for money and quality of the products and warranty. They were not the cheapest but not the most expensive. Also a local family run business.

I annoyed Alan a lot and he was very patient. He was the only one who did a site visit during quoting. And the quoting software he used was very impressive interms of details and

The install was seamless. Ontime and very courteous. I was very happy and when i say the guys rock up and set up fall protection, safety railing around the house being a one storey. Instantly i knew i had made the right decision as they cared about the safety of their employees/contractors

The follow up and the time to go through the operating instructions after the install was great. The electrical inspector that attended a few days later mentioned how this was the best installers and jobs that he goes to are you usually the best.

3 months on, the system is working perfectly and overperforming. The payback analysis and the payback period was not overestimated in the quote which a lot contractors tend to do. The comprehensive monitoring is actually something that is followed up on. 3 months later I received an email from Alan advising the solar analytics lost signal for a few hours on the day. We had it turned off while installing some fans around the house.

Highly recommended to consider.

Panel rating: 5/5
Inverter rating: 5/5
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Fantastic installation!

I could not recommend Alan and the team at 3 Phase Solar more highly. Right from the first quote Alan was incredibly professional and took the time to understand what I was looking for. He was able to provide multiple quotes and give me advice on the best system for my budget. The installation itself was very smooth and I am very happy with the final product and outcome
Panel rating: 5/5
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Easy process

Although I believe it was a difficult job, being double story and needing lots of panels, the installer Alan West worked out how to achieve the best result.
Everything worked very smoothly and the back-up information has been great.
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Fantastic experience, couldn't be happier

3 Phase Solar gave us a quality set of panels and inverter at a great price, with a hassle-free installation.

Alan responded quickly to our requests and was very helpful during the quotation and system selection. He's an electrical engineer and is clearly personally passionate about solar systems so we got thoughtful and informed advice. He spent time asking us what our needs and priorities were for a system, and advised us on systems at various price levels with their pros and cons. He didn't try to sell us on anything but helped tailor a system appropriate for our needs, including some tricky tree shade issues on our roof (we ended up choosing a system with optimisers, we were mostly interested in system with maximal efficiency for environmental reasons). My parents coincidentally had chosen Alan to install their solar a few weeks previously (they found him through SolarQuotes) and they were more interested in balancing quality with price, so he recommended a different set of (cheaper) options to them (although all the systems he uses are good quality ones as per this site).

Alan communicated well with us throughout the planning, including some helpful reminders to get our documents together in time before the rebate changed. Everything was really easy, he just sends links to the correct online forms by email, it was all done in a few minutes.

During the installation Alan came over to check Andrew (the electrician) was going ok and that we were happy with everything. Andrew was punctual, communicated well and kept us well advised of all decisions and progress during the day. He was careful and tidy, and checked our roof before he started and even replaced several cracked tiles! After the installation he cleaned up thoroughly and explained how to manage the system, very informative and answered all our questions. So far we've had great follow-up and support for our system, which is working brilliantly.

I can't recommend 3 Phase Solar enough; honest, thorough and a great deal. Thanks Alan and Andrew!
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As good as you can expect

What can I say I give 3 Phase Solar a 95% You can not get better in the real world.
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Excellent service and system

Service was great from start to finish. Alan went above and beyond in explaining everything and doing extra analysis for our unique situation.
Panel rating: 5/5
Inverter rating: 5/5
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Very happy

Alan came out quickly to quote and was able to give us all the information we needed. He answered all our questions and was honest with his answers.
He was knowledgeable and politely followed up with us after the quote.

The install was smooth, on time and the guys who carried it out were polite and efficient.

It's still early days, but so far we are happy
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Couldn't be happier, Fantastic job

From start to finish my solar install has been a breeze. Alan and his team went beyond what i was expecting in all aspects. All of my questions got answered in an honest and truthfully manner. Alan quoted all different options that suited my needs and budget options. I had the 9.9kw system installed with a Fronius inverter, Anthony and his crew did an outstanding job with the install, taking pride in their work and the way they finished off the little things was above what i had expected. They were polite and punctual, left the property clean and neat, no rubbish to be found.
I wouldn't hesitate in recommending 3 Phase Solar to my family and friends, or anyone looking to get solar at home.
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Great!

We definitely recommended 3 Phase Solar! Alan and his team were great! His service was that good that we signed up on the dot! Today 15/06, the panels were installed and we are very happy!
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Reasonable Package with Independent Monitoring Tool

While I aim for best priced solar package, I also want to ensure my investment is protected as there is a higher chance the panels will have performance issues in a long run. The installer had bundled together Solar Analytics, an active performance assessment tool which ticked my boxes. Very knowledgeable in what they offer and stick to the facts when supporting me with questions I have. From accepting quotes to finished installation just within 4 weeks time, now waiting for my energy retailer to reconfigure my meter. Very pleasant journey from getting quotes up to completely installed and running.
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Money saved

Everything went very smoothly.
Pricing was very reasonable giving very good value for money.
Was kept in the loop at all times.
Would certainly recommend 3 Phase Solar
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Fantastic service by Alan and his team!!

From the get go Alan was helpful in every way possible. We went through a number of different configurations and he was patient whilst I made up my mind which way we would go. He followed up regularly and kept me in the loop from getting signed up, through the application process right through to completion.

The installers were professional, on-time and very polite and cleaned up once they finished and walked me through everything.

I would highly recommend Alan and 3 Phase Solar. Professional in every way! Great work. I will definitely be recommending to my family and friends!!

Inverter rating: 5/5
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Job well done.

Prompt response and all queries swiftly resolved.
Very happy with the overall work done. Work carried out within advised timelines.
Sturdy installation on a tiled roof (no tiles got damaged either).
Highly recommended.
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Excellent affordable service

The sales and quoting process with 3 phase was excellent. He answer all my questions and was able to install the solar panels relatively quickly. The installation was suppose to take 3 days to install 28 panels but it only took a day as they did overtime. The installers were tidy and punctual. Alan, the sales rep came back the next day to demonstrate how to use the solar monitoring app and organised the grid connection.
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Highly recommended!

Alan was a pleasure to deal with and explained and clarified any doubts or questions I raised.

Anthony, the installer was also excellent and very professional.

Panel rating: 5/5
Inverter rating: 5/5
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Very good job done.

They worked hard in a rainy day. I appreciate their works.

Supplier Reply:

Thanks for the review Kourosh. If you need any assistance please reach out to us.
BTW. The system size is 3.96kW!
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Original Review on 15-02-2019:

I was very impressed with the installer. They spent extra time repairing and replacing roof tiles while installing the solar panels. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 4/5

8 months later we asked Marilyn: "Are you happy with the performance of your system so far?"

The only problem we had was with the data monitoring component which stopped working in April. After two weeks it was replaced and the new one has not missed a beat.

We are very happy with our solar system
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Excellent installation. Very happy.

Alan was very patient with initial enquiries and questions. Throughout the who process his communication was excellent and was very prompt when replying to enquiries.
His recommendations on equipment were concise and the installation process was seemless.
Since installation he has been available to answer further queries and has monitored the systems performance to ensure optimal performance.

Panel rating: 5/5
Inverter rating: 5/5
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Professional Solar installation Outfit

3 phase solar were extremely professional, completed the work in one day and made the whole quotation to installation easy
Not the cheapest installation option but will be the best value in the long term
Alan is extremely knowledgeable and answered all my concerns
Price massively reduced after rebate
Happy customer
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Open, honest and committed to getting the best outcome.

Knowledgeable, patient in transferring that knowledge, provided options with pro’s and con’s, the install was punctual, clean and professional all services post install completed with training, system checks post install with an annual review of performance.
Panel rating: 5/5
Inverter rating: 5/5
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Great system that included optimisers and an inverter that allows the monitoring of production and consumption which is a fantastic feature.

There was a shortage of Sunpower P19 panels Australia wide but Alan from 3 Phase Solar kept us updated at each step of the way. The install crew were very professional and did a great job.

Overall a very positve experience, wouldnt hesitate to use 3 phase again
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I found the information provided by solarquotes very helpful. My eventual installer, 3 Phase Solar were great and Alan answered all questions asked and provided me with the right information. I would not hesitate in recommending 3 Phase Solar to anyone else. Remember that cost is not everything when it comes to doing solar, research each installer and equipment quoted before making a decision.
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Alan from 3-Phase was very knowledgeable and supportive. They weren't the absolute cheapest option, but were competitive. The installers onsite were pleasant and professional. Installers had to change the install date, but kept me proactively informed throughout. Post-install, there was a slight problem with the add-on monitoring system. Alan worked with the supplier, and dropped around out of hours with a replacement part which fixed it immediately. Alan provided all the documentation required for STC's and the Vic solar rebate. Overall an excellent experience and I'm very happy with my system and performance. I would not hesitate to recommend Alan and 3-Phase as a solar provider.
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Very good quality of service. I have every confidence in getting great support ongoing if needed.
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The salesperson was clear, knowledgeable and prompt, answered all my questions. The installers were polite, tidy and on time. Phone contact and internet messages kept me completely informed. Installation took time over 2 days due to bad weather and a steeply pitched roof, but disruption was minimal. I’d highly recommend this company.
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Supplier Reply:

Thanks Lachlan. It was a pleasure doing business with you.
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