HP Energy Reviews
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HP Energy is a Solar Power Installation company based in Melbourne and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes
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HP Energy Reviews (9)
Show Most Recent reviews from All time across Australia
Average Scores
3.8/5
Value for money
4.0/5
Quality of System
3.9/5
Installation
3.4/5
Customer Service
- 5 star 4
- 4 star 2
- 3 star 1
- 2 star 0
- 1 star 2
View Timeline
17 December 2023
30 March 2023
Absolute Worst Company To Deal With
The sale process was well presented with an excellent and well informed representative.. But thats where it ends. Installation was a shambles with 56 holes left in the timber walls of the house, had 2 inverters installed which didn't line up and one was 30 odd mm higher than the other . Conduit installed was damaged and silicone sealer smeared all over the walls. You can't paint over Silicon. One of the installers was ill when he arrived{didnt wear a mask} and coughed and spat all over the yard, this was right in the height of COVID. They arrived without the needed government documentation to do the work during the covid lockdowns. They damaged plants in the garden and even when asked to take care they kept working where they caused the damage. There was plenty of room to work away from garden.Its been over 2 years since installation and despite consistent phone calls from myself the problem still hasnt been fixed despite numerous promises from them. They did send a person to fix the problem but he was clearly out of his depth and when i tried to speak to him about his work his response was that thats all he was going to do as HP ENERGY hadn't paid him. Funny when you consider that HP Energy demanded full payment when installation was done, even though not connected and knowing that there were several issues. They refused to connect installation to the grid until payment was done. We paid that day with promises from HP Energy that all issues would be fixed ASAP. do yourself a favour and stay away from HP Energy. Worst company I have ever dealt with.
27 January 2023
Great to deal with
Been constantly in contact good company to deal with always at the end of the phone if I didn’t answer would receive message14 March 2022
Not a cheap system, but will see if materials and workmanship are worthwhile in few years time.
Panel rating: 5/5
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Panel rating: 5/5
06 November 2021
Never lived up to the sales pitch and contract, on going issues.
Had been recommended HP Energy, knew what I wanted and included the dual 5kw system plus items to finish off the build (awning and cabling covers).Installer turned up and didn't know the job, what was needed and that it was a double storey. Returned days later, taking 2 days to install. Was meant to have dual duplicate systems to ensure maximum output and generation of power. But on the day installed 13/16 panel split. Setup the incorrect array to be export limited.
There were a number of setup issues with the inspector requiring the installer to return and fix. There appeared to be no confidence in the installer and they seemed to fumble around with the setup unsure of how it was meant to be. Even though they assured they've done this type of installation before.
Engaged customer service due to the system not installed to my understanding of the contract. Took many attempted and no outcome. They failed to install the awning or supply cable covering.
After 1 month of install (FEB 2021) the system started to randomly shutdown via the smart meter they installed. Thus one array would stop producing power and exporting to the grid. I began communication with support then and as of November 2021 I've still yet to have the system fixed and still chasing them up. They said they would replace the meter months ago, no-one has attended. They call, they see the error and it's frequency, but never any follow up.
So if you're going with this company, be sure to state explicit what you want in the contract and don't fully pay the until you have been supplied what was in the contract and fully working system. I made this mistake and paying the price months on.
Inverter rating: 5/5
11 December 2019
Horrible service. They damaged my property.
They damaged my property by drilling a hole. No one is ready to fix it or give me the money to fix it after I have them the quote. Called 3 times and they did not bother to even call me up. I will report this to ombudsmen now. Tired of this run around with them.Panel rating: 1/5
Inverter rating: 1/5
27 April 2019
Good experience as a good starter
Inverter rating: 5/5
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Inverter rating: 5/5
27 April 2019
16 April 2019
Fantastic installer
Sales quoting very thoroughCommunication with sales rep and installers was excellent
Panel rating: 5/5
Inverter rating: 5/5