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Inverter Issue Supplier Name Withheld Reviews

Based on 15 reviews

  • 5 star 0
  • 4 star 0
  • 3 star 3
  • 2 star 6
  • 1 star 5

Average Customer Review

  • Value
    2.31
  • System Quality
    1.77
  • Customer Service
    2.00
  • Installation
    3.23

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About Inverter Issue Supplier Name Withheld, Solar Installers

Here is where we upload feedback received where we interpret it as an Inverter brand issue rather than an installer issue and as such do not disclose the installer name.

Inverter Issue Supplier Name Withheld Solar Reviews

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It certainly is an experience dealing with these people. If you actually get someone to answer a phone or reply to an email in regards to your issues you will simply get the old run around until you give up and go away. Steer clear of anything to do with this mob. Show additional information
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be wary of Samil. Show additional information
Sungrow Inverter was installed (SG1K5TL) in May 2011 with a 10 year warrantee, This unit failed in August 2014 (3 years later) Sungrow replaced with a new Unit - Aug. 2014. This SECOND unit has now failed. Got in touch with Sungrow who advised they no longer stock 1.5 models. They suggested we upgrade Inverter to a larger model - but that means we lose the rebate we receive from the original contract. Show additional information
Surely a reputable Company should be able to be contacted easily, have someone that you can communicate with rather have the only option of leaving a message. Why sell it on having a 10 year warranty when it only lasted a day? Taking a week to replace is poor, what happened to overnight freight ?
I may have been unlucky but customer care from Fonius is extremely poor. It appears that the installer did their best in dealing with a company with poor customer service values.
The new one has lasted 2 days so far!.
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Purchased the SW2524 in April 2015. Broke down for the first time in Oct 2015, again in November 2016 and again in February 2017. Service quotes are misleading as it is impossible to tell if the quote is for your machine! The photos can be of any unit and the last quote I received was for someone else's unit! Cannot obtain a quote from any other supplier as they refuse to provide wiring diagrams for the boards in use. Company is large and service is very poor. Unable to speak to anyone with any decision making ability so constantly being shuffled from one call center respondent to another.
Would not recommend Schneider equipment at all.
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I purchased a Samilpower SolarRiver 5200TL-D inverter which has failed, with 14 month warranty still to go. Samilpower do not honour their warranty obligations. Their Sydney office is non contactable, with the phone line being dropped continuously by their system on both numbers listed. The only available electronic communication is pre-scripted and fails. My system supplier is in the same situation and will never deal with this company again. I would not recommend Samilpower to even my worst enemy. Very dissatisfied customer. Show additional information
So are they ever gonna answer back or what can we do to get some response ? Show additional information
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