Powersmart Solar

Powersmart Solar Reviews

About

Powersmart Solar designs and installs solar panels in Australia, New Zealand and beyond. Features of its systems include a five-year warranty in addition to that provided by the manufacturer. Extensive after-sales support is also provided by the company.

Powersmart Solar has more than ten years of experience in designing, installing and commissioning renewable energy systems. It therefore strives to provide the highest quality solar PV technology.

All prospective customers are provided with a personalised, obligation-free quote so they can determine their exact requirements when it comes to choosing a solar power system.

Panels, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Powersmart Solar Reviews (14)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.1/5

Value for money

4.2/5

Quality of System

4.7/5

Installation

4.2/5

Customer Service

  • 5 star 3
  • 4 star 9
  • 3 star 1
  • 2 star 1
  • 1 star 0

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Original Review on 04-07-2020:

Really friendly and easy to deal with. Installers all CEC approved and good quality products.

Very informative from the outset. No pressure from the sales team. Installation was arranged really quickly. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked David: "Are you happy with the performance of your system so far?"

We have a separate circuit for our hot water. Even so, what we are feeding back in to the grid almost covers the cost of that. Quarterly power bill is almost non-existent. (I'm investigating getting the hot water brought on to the main circuit, but I don't know if it is worth the cost given how little it's costing us. Only benefit might be that we would get more credit from the electricity provider??)
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Original Review on 25-06-2020:

Great customer service

Powersmart sales representative spent over an hour explaining everything even though he knew we were waiting on other quotes. Although other quotes were a little cheaper for the same thing we decided to go with powersmart because of the face to face service. The sales representative returned for a second visit to go over everything again as my husband was unavailable for his first visit.

Installation was prompt, installers were lovely and the installation was performed professionally. When they encounted a problem they came to talk to us and explained what they were doing to rectify it.

Customer service has been great, all communication to our service provider was emailed to me us as well to keep us informed.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Rhonda: "Are you happy with the performance of your system so far?"

8 months on, we are happy with the performance of our solar panels and inverter and it is saving us around $800 a quarter.
We are also extremely happy with the customer service from Power Smart.
One Sunday we had a knock on the door, it was a power smart technician who had been asked to check our inverters as they were not operating to their full capacity. Turned out when we had a blackout a week or so earlier that one of inverters disconnected from the wifi. This impressed us! We are not very tech savvy and don't check the app regularly so we had no idea there was a problem
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Great overall experience

Sales process was thorough and explained things very well. Installation was professional and on time. Customer service was very supportive and provided all the necessary information
Panel rating: 5/5
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Best service both upfront and backend

The sales process was very professional, they came to our house to discuss in full. Negotiable on price and once agreed we had an install date locked in for the following week. The installers were excellent, a tidy job, on time. The whole process was seamless. Any small have been quickly resolved.
Panel rating: 5/5
Inverter rating: 5/5
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Owner was happy with them.

He was happy with there sale and installation they where on time, tidy and polite. Yes they did organise it.
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Awesome company from start to finish

So happy with everything from the initial queries to the installation. Everyone was very professional and great customer service.
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Aftermarket help unsatisfying

Sales, quote, and install was smooth except it was calculated to produce more than it does and now we are paying a interest free loan plus still half of our normal electrical account on top of the loan. Not happy At all with aftermarket help. Calls remain unreturned by thier admin team. Would not recommend.
Panel rating: 2/5
Inverter rating: 2/5
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Original Review on 22-04-2011:

Very professional company to deal with that answered all of my questions and queries and kept me informed of progress with design, installation and commissioning of the system. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 4/5

17 months later we asked Mark: "Are you happy with the performance of your system so far?"

System has worked flawlessly since connected to grid. Power generation and income received have both been within expected range which is particularly pleasing given the wet weather over the last year.
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Original Review on 09-05-2011:

Marc from Powersmart Solar has been so helpful and responsive to my every query. I live in public housing and he provided all the paperwork and addressed questions raised by ACT Housing to their satisfaction. I am not certain of the value for money side of things, but I have seen similar systems offered in ads by other companies for about the same price. I feel that if all systems are ok technically and cost about the same as each other, then I would always make the decision based on the excellent customer service provided by Marc when choosing or recommending a supplier.

By the way your website and regular information on saving power and checking that your customers are getting the best service is great too!
Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: N/A
Quality of System: N/A
Installation: N/A
Customer Service: 5/5

16 months later we asked Janine: "Are you happy with the performance of your system so far?"

As a pensioner I am so pleased that the system has enabled me to afford to stay warm this winter, which has been the coldest in over a decade in Canberra. I have not had to pay an electricity bill yet (over 3 quarters so far) and expect to go back into credit over summer. The help you provided to find a reputable installer has saved me from a lot of the hassles others have experienced with people who disappeared without completing the job. Marc Simmard from Powersmart Solar has been brilliant and always helpful. He has since installed panels on my friend's roof too. It was the best investment I could have made, given my circumstances, Canberra's cold winters and rising power prices.

Thanks again for your input and continued monitoring of how things are going further down the track - great idea. Pity we don't have a government as interested in the outcomes as you are!
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Original Review on 10-03-2011:

Original ratings

Panel rating: 3/5
Inverter rating: 3/5

Value for money: 4/5
Quality of System: N/A
Installation: 4/5
Customer Service: 4/5

18 months later we asked David: "Are you happy with the performance of your system so far?"

As expected.
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Powersmart Solar's professionalism was of the highest callibre - they were honest, upfront and answered every question accurately. I know I had very high expectations of work quality, and Shane and Marc exceeded these. Their consideration and attention to detail has given us a solar installation 2nd to none. Even their electrical contractors installed the wiring out of view as I requested in our flat roofed home with challenging and limited access points. Being a large domestic installation, I was impressed by their many projects on many of the schools and colleges locally.

The alternate quote was friendly enough, but failed due to poor planning (suggesting 700m trenches would be required adding considerable cost!!), poor customer details management, and not wishing to answer questions in writing as requested.

Thank you Finn - it can be confusing when you start to research a solar installation, but I was able to navigate my way to final installation intially with your help followed with the team at Powersmart Solar.
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Price: Not the lowest but the best value for money.

Components supplied: installers that I talked to spoke well of the inverter, mounting etc
For my peace of mind, I did not want cheapest system with totally obscure components which might not be repairable down the road for lack of parts.

Mounting: We don't get gale force winds but I like the idea that Powersmart provide a better than average structural support for panels.

Service rep: prompt response, very patient and helpful with my questions, no hard sell.

Installer: friendly, efficient, happy to answer yet more of my questions.

Schools around Canberra have used Powersmart. Admittedly this guarantees nothing but I was reassured that they weren't fly by night operators.
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Marc and the team at Powersmart put the effort in to explaining the details and provided a complete service from system design to layout. They answered any questions we had promptly and accurately.
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