Pure Electric Reviews

Based on 1 rating Aus Ranking

  • 5 star 0
  • 4 star 0
  • 3 star 1
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.00
  • System Quality
    0.00
  • Customer Service
    2.00
  • Installation
    4.00

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About Pure Electric, Solar Installers

Pure Electric
Pure Electric is a Solar Power Installation company based in Brunswick and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes

Pure Electric Solar Reviews

The system was purchased through a reseller and was purchased on the basis of the most output for the dollars spent with a good element of warranty, no problems here.

The install process however was not smooth (not a simple install as 5 AC units and two riser pipes on the roof) however I did a lot of the preliminary layout work to make sure that there was adequate separation to avoid overshadowing. The installer was good and they completed the job in one day with only minor issues/damage and from this point things have not gone well. The inspection that is required before being able to lodge the system with the power supplier and get paid for the feed in took around 4 weeks to happen and when it did the guy was there for maybe 15 minutes so it was not complicated or onerous or obvious why it would take so long..

From there I have been trying to get a number of small issues deal with and the lack of timely response has been disappointing along with the lack of any one person or team to carry out effective after sales service checking to see if the client is happy with the product. Overall I would say its a fairly typical situation of focusing on getting the job, get the customer committed and then get the money.

Obviously can not say they are better or worse than other companies however its over 2 months post install and I'm still waiting on a fully functioning system.
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