Venergy Reviews

Based on 49 reviews Aus Ranking

  • 5 star 15
  • 4 star 25
  • 3 star 8
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.29
  • System Quality
    4.49
  • Customer Service
    4.29
  • Installation
    4.57

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About Venergy , Solar Installers

Venergy
Silver Partner
Venergy is a SolarQuotes Client (what does this mean?)

Venergy is a long-standing solar installer in Australia. We have successfully installed thousands of systems nationwide since 2009 including many large, high-profile commercial installations and thousands of Australian family homes. Our product warranties are longer, and our post-sales service has been proven more reliable than many others operating in the solar market today.

As one of the pioneering solar specialists in the industry, Venergy has established a solid track record in providing top quality products and carrying out installation in accordance with the highest standards available. Venergy's key advantage is its structure -- it is owned, led, and managed by engineers and electricians. This technical expertise throughout all levels of management enables Venergy to be extremely efficient in their installation procedures and quality assurance. Venergy creates a seamless and friendly interface that starts with pre-installation design and is the beginning of our relationship with you.

Our licensed and fully CEC-accredited installers are also employees and that also makes a real difference in the way we engage our customers; not just initially when attending to an install but also for after-sales service and following up queries/support. Our install staff are long term employees and are often a valuable source of information for customers during and post install.

" Established solar retailer since 2009.

" Our In-house engineers and electricians will provide a no-obligation, free proposal. We will even come to site where required to ensure the best possible install.

" Our installers are long-term employees.

" Our proposal will be fixed and you can be assured there will be no hidden charges.

" Go Solar, Trust Venergy!

Venergy Solar Reviews

There appeared to be poor communication between the sales person and the office.

Indicative installation date given by salesman as 15/05/19
On 12/05/19 I contacted the office to confirm the 15th only to be told they hadn't made application to Origin Energy as they hadn't received the meter ID information. This was taken by the salesman when he returned for the contract signing.

The upshot was that installation would be delayed until July due to panels being on the high seas or awaiting customs clearance; Very vague!!!

With 2 days notice we were advised that installation would be on 29/05/2019 which then proceeded satisfactorily.

Much of the paperwork was in the wrong name; John Howard instead of John Adamson!

We still await information on the remote monitoring function of our Fronius inverter.

Overall though the experience has been satisfactory however their paper / information trail needs refinement.
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Above and Beyond a credit to the industry

This company is a shining star in the industry. I have had nothing but positive dealings with all in this company, I was dealing directly with the man in charge from start to finish, many discussions were had and all questions answered promptly. The day of installation was no different to well mannered and polite installers arrived early and got to work installing what can only be described as a masterpiece of engineering and design (sunpower max400 panels) WOW these are sublime panels.The install was extremely professional and well and truly to Cec specs,Ben the head electrician ran me thru all functions and procedures, they cleaned up all there mess.

I was then visited by management to make sure all was going well and I was happy with the installers. A couple of days after installation I was again give a call by the ceo to make sure I was happy with the install and all was operating ok and thanked for using there business
I could not have asked for a better experience and no I am not easily pleased.
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Was told panels in stock but still no panels 3 months later so far. Hence service rating. Show additional information
I had a great experience dealing with Venergy. They explained everything and kept me informed during the entire process. Great system, great price and great service. I highly recommend them to anyone looking at solar installation. Show additional information
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I would like to give a 5 for customer service, but since the install 4 weeks ago I haven't yet had any communication about the meter install which they said they will organise. I have contacted them twice with no answer. Show additional information
Very happy with the quality of the system & the energy we are creating/saving. Should have done it a lot sooner. The whole process was very easy. Show additional information
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Amazingly quick and efficient. Show additional information
This was installed on the baha’i community centre, We found the company and management to be very forthcoming in providing their information and helped us at every step. We especially liked how they use their own employees and manage the job.

Installers cleaned up and were polite, very professional.
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Company was very professional and easy to deal with. Installation of quality Fronius Inverter and QCell Pannels was perfect. Installers took care and pride with their work. Can’t recommend them enough. Show additional information
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Best price and amazing quality of work.
Amazing customer service and even gave me follow up phone calls to see how the unit is going.
Highly recommend.
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A pleasant experience and a good fit for our budget and great components for the cost.
Install techs and account liaison were courteous and informative.
I would recommend Venergy.
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Was very impressed with the folks from VENERGY. The installation was a difficult a one due to the steep angle of the roof, but the team did an excellent job. And was pleased by the follow up by the management team from VENERGY. The only down side for the moment is that although the system has been installed for 3 weeks my energy provider still has not got round to installing/replacing the electricity meter to accommodate the PV system. It's disappointing that AGL has not delivered the same level of service, other than a vague schedule when the meter will be installed. Am looking forward to the day when we can finally switch the system on, and provide VENERGY an excellent testimonial for their great service. Kind regards Roderick Show additional information
The two installers were fantastic, in very trying conditions, rain high winds and hail they got the job done. Very happy. Show additional information
Your information helped us with the final decision.
Regards Mark.
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Made at follow up calls and was the only company who seemed to care Show additional information
Very friendly sales staff member (Mikki) who could answer or follow up on any questions. Have not had service connected as yet as only recently installed but process has been very smooth so far and good quality products for price. Not the cheapest but feel confident that we got good quality and service and from a company that has been around for a while. Show additional information
Venergy were excellent to deal with and provided a quality system at a competitive price, I am extremely happy with the customer service from the initial contact to the final installation provided. Would definitely recommend to other customers. Show additional information
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I only rated average due to the fact the panels dip about an inch in the middle on one area. Show additional information
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The overall experience was excellent and being previous a solar panel purchaser and having worked within the industry I feel better qualified than most to provide an opinion. Venergy are highly recommended. Show additional information
Very good service from David to Ben and the boys who installed our system. All so friendly, and happy to help and answer any questions. Show additional information
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Very happy with all aspects, the company, the system, the service and the pricing.
Will be using the same company for my next house as well.
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A great experience dealing with reputable company with a great knowledge of the system being installed. We do not like to compromise on quality and also liked that we were advised and supplied with a system that was going to suit the size of our home and energy usage. Everything was explained in detail and we felt confident with Venergy and their staff. We did not get any other quotes or look at any other systems as we were more than happy with Venergy and trusted them to be giving us the best system. Show additional information
Matt and the team from Venergy were great to deal with. They were very efficient and helpful in accommodating the system we wanted for our building. We would strongly recommend Venergy to anyone who is after a professional solar power system. Show additional information
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We recently purchased a 30kw solar system through Venergy Australia. Venergy was the only company willing to come out, found out we had shading issues and they designed a system to avoid system losses. They were not the cheapest or most expensive but won the job on their experience/knowledge. After the install we have had a few questions regarding the dashboard on the monitoring and they were very helpful over the phone. So far so good! Show additional information
Solar install at a mechanical workshop. It wasn't the cheapest system but they spent more time tailoring the system to our requirements and explaining the brands of the equipment used. Installation was super fast and done very professionally. Once it was up and running it has been exceeding our expectations, and even the guys at V-Energy have been impressed with how it performs.
No hesitation in recommending this company, and although we paid a bit more than we had initially budgeted for, we are happy that we have ended up with a better performing system.
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My husband and I have been very impressed with our solar that we bought through Venergy Australia. We have installed on 2 properties now and our business as well
I have found all the staff to be very helpful including the tradies who cleaned up their mess ????
We chose the Fronius and Qcell package based on their recommendation and very happy.
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Great sales agent Arthur helped us through every step, wasn't a typical salesman as he's also an electrician. The boys done a great job on. Could not thank them enough. Slashed my energy bill by heaps ???????????????? Show additional information
Salesman stuffed up. Could install where he indicated consequently generation wasnt anywhere near as good as promised (20% less). Cant fault the installation quality or quality of system which has been very reliable and performing well with no issues. My advise to get Retailer to install a good Monitoring device so you can really understand your usage and generation. It can save you a lot of money if you can tailor your usage needs. Show additional information
Very happy with the price paid, quality of system & installation and the performance of the system. Its exceeded our expectations and we would highly recommend Venergy to anyone in SA. They are straight forward, honest and do a great job. Many thanks! Show additional information
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I am at times concerned about the company as I have only spoken to one Australian person.

It seems like a typical group of people put together very quickly and if it wasn't for a strong recommendation from friends I would of gone with Blue Sky. I hope I made the right choice.
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No problems but we found out later by other friends that, we paid too much. Show additional information
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