Wattsup Solar and Electrical - Company Review Notice Wattsup Solar and Electrical - Company Review Notice
Wattsup Solar and Electrical

Wattsup Solar and Electrical Reviews

4.1

Based on 4 ratings

About

Wattsup Solar and Electrical is a Solar Power Installation company based in and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes
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Wattsup Solar and Electrical Reviews (4)

Show Most Recent reviews from All time

Average Scores

4.3/5

Value for money

4.5/5

Quality of System

4.0/5

Installation

3.5/5

Customer Service

  • 5 star 2
  • 4 star 1
  • 3 star 0
  • 2 star 1
  • 1 star 0

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Quality brand installation

Very happy with repairs to battery installation 2020
Fast and friendly service
So happy we installed in another house also
Highly recommended

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Disappointing in both Company & Installer

The initial sales process was thorough and although they were very knowledgeable, I felt they over sold the potential results. The install date was changed twice and then a third was set when the installers came and delivered the equipment, they informed me the install date was going to be changed again. At this point the installer had only sent 2 of his junior guys as he was still on the mainland taking his kids to school, so he wasn't due till later in the morning. I'd had enough by this stage and told them to cancel the order and take the equipment back. They got on the phone and begged me to have some "humanity". I should have stuck to my guns but relented and allowed them to get the job done. On the 2nd day one of the young guys fell whilst on the roof, so he left the job and didn't return. The other young guy on the job also left as he had a pre-existing leg injury and didn't return as well, which left the sparky on his own for the rest of the week. To his credit he worked till dark each night, my wife and I fed him and even lent him our mainland car so he didn't have to take his truck on the barge. The job was finished after about 5 days and all was good...for now. Since then, I have rang the sparky and left messages several times but not once has he returned a call. I have had a number of teething issues which need sorting including CT clamps that need to be changed, so I managed to get one of the other sparkies on site to rectify. I have been getting about 25-30kw per day solar production, which is about half what I was told I should get. I have made a number of emails, calls and texts to Smiley, but his communication is non-existent and when you do get him on the phone, he fobs you off and cant get off the phone quick enough. Bottom line- I spent $28000 on a 13kw solar and 13kw battery system and the one thing I would not do is recommend either Wattup Solar and Ultimate Electrical.
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Original Review on 23-06-2022:

Timely and professional

A professional service from the initial meeting/quotation from Radnor ‘Smiley’ on Macleay Island. Keep us informed of progress at all stages of the process and installation was completed in under 2 weeks. Organized our hookup to the power company and did a thoroughly professional install. Very happy to recommend these guys. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Judie: "Are you happy with the performance of your system so far?"

We've now had our system installed for a year and are very happy with its performance. Since installation we have not had another electricity bill and stay consistently in credit. Cant ask for better than that.
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Very hard to work out best deal. System over promised and underdelivered. Rules and reasons often obscure. Lots of over voltage shut down. Ergon need to address line voltage. After sales support not so good. Margins might be too tight.
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