Westsun Solar

Westsun Solar Reviews

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94% 0%
4.6

Based on 120 ratings 1 Review removed

About

We are proudly West Australian owned and operated. That means caring for our beautiful state is a priority to our team. Westsun Solar only uses Clean Energy Council Accredited installers.

Reviewers report paying: $4,700 - $7,700 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Westsun Solar Reviews (120)

Show Most Recent reviews from All time

Average Scores

4.5/5

Value for money

4.5/5

Quality of System

4.7/5

Installation

4.6/5

Customer Service

  • 5 star 56
  • 4 star 57
  • 3 star 5
  • 2 star 1
  • 1 star 1

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Happy with the service and process

The salesperson was knowledgeable and provided plenty of options. Product was ordered and installed within a couple of weeks. Everything works exactly as was planned and expected.
Inverter rating: 5/5
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A professional and efficient organisation.

Sales process was efficient, and low-key; without pressure. Thx quotes price compared very favourably with others. The entire process allowed us plenty of time for decision making. The installation crew were prompt, efficient, clean & tidy. The instructions were clear, and patiently delivered. The system produced at maximum, immediately.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 29-01-2023:

Knew their product just that bit better

Westsun Solar was one of three companies suggested by SolarQuotes. Two of those companies visited the house and offered very good proposals. The equipment offered by the two companies was identical.

Westsun Solar was selected because the installation concept was better suited to our property. This was due to the site visit being by someone who knew their products’ capabilities just a little bit better.

Installation was on time and done well. Small suggestion: Make clear that someone will be needed at home for the entire duration of installation - it can’t be unattended.

Power on and it all works.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 5/5

11 months later we asked Patrick: "Are you happy with the performance of your system so far?"

Yes.
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Original Review on 13-12-2022:

Easy to deal with. Great results

Neil quoted well, polite, not pushy. Followed up just before the quote expired to ask if there was anything else he could provide.
Went with 6.6KW Jinko panels (16x), Huawei 5kw inverter, Backup Box and 10kw battery

Admin team kept in touch, until install.
Installers were professional. Clean tidy install over 1.5 days. Explained everything at the end.

Would recommend Westsun Solar.
Thanks
Original ratings

Panel rating: 4/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

10 months later we asked Tim: "Are you happy with the performance of your system so far?"

About 11 months in and the system has met all expectations. Hardware is great, no issues. Support from Huawei on the two occasions I have asked them questions - met expectations. My only complaint is the geo-blocking when trying to check stats outside of Australia. I could not log in to check.
Had no hardware outages. No reason to contact the installer for support yet.

Almost 11 months, 7.47MWh produced. 4.28MWh self-consumption. 3.18MWh fed back to grid.*1 MWh used from grid* If given the chance to do over, I'd have seriously consider more panels facing sunset and at least another 5KW of battery to use more of own power, rather than feed back to grid and get paid almost nothing. *Still may add a bit more battery to help with air con in summer and heating in winter. Two thumbs up.
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Every aspect from enquiry to installation carried out very efficiently

Detailed quote was explanatory and helpful.
Installation very well done, both roof and electrical.
Westsun arranged grid connection and associated paperwork.

Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 04-10-2022:

Great experience with Westsun Solar

From start to finish it was a pleasure to deal with Westsun Solar. Our Salesman was knowledgeable, the office staff efficient, the Installers fantastic, tidy and very polite and everything happened exactly when I was told it would.All in all it was a great experience. Original ratings

Panel rating: 3/5
Inverter rating: 5/5
Battery rating: 1/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thanks Wendy for your lovely review.

Your feedback is valuable to us and very much appreciated.

Enjoy those savings!

10 months later we asked Wendy: "Are you happy with the performance of your system so far?"

No not really. I thought there would have been bigger savings considering we completely changed when we used our appliances. I suppose I'm most disappointed with where the panels are on the roof because they weren't put where the salesman said they were going to be put so we have quite a few on the eastern side of the house where they only get a few hours sun so I don't think we will ever get the promised output. Very disappointing.
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Sunpower, fronius, byd

Very competent installers.
Removed the old system
Installed the new solar system and battery- sunpower panels 12.3 kw,byd battery 13.8kwh
Very good housekeeping.
Hassle free installation.
Very good explanation of new system operating procedures.
Extensively tested the new system and battery.

I would highly recommend westsun energy.

Panel rating: 5/5
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Westsun solar install

Professional. All flowed smoothly. Install neat and tidy Working well since
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Fantastic installer, prompt service, cleaned up afterwards. They were great

Sales Manager was fantastic, straightforward, knowledgeable, honest. Nothing but praise for him and his team.
Inverter rating: 5/5
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Original Review on 26-06-2022:

Simple!

Elias made the quoting process easy and was able to answer all my questions. He listened to my concerns and was able to provide new solutions as required.

The three installers turned up on time to complete the job and had good communication about where the inverter was getting installed and when they would need to turn the power off. They did a neat job during the installation and tidied up after themselves.

Overall the customer service and installation was great!
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Tim: "Are you happy with the performance of your system so far?"

Yes, the system has been performing very well!
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Westsun Product

fine, smooth process. documents clear. Roof space and garage left with brick holes mess.
Panel rating: 4/5
Inverter rating: 5/5
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Good process from start to finish

The quoting, sales, installation, pricing, and hardware was mostly satisfactory. However, I asked for the installer password for my inverter to keep for my records in case another company ever performs any work on my system. Westsun have refused to provide the password with no justification. This means no one else can ever configure my inverter if Westsun go out of business or are unavailable. I am disappointed by this, and have lowered my rating of Westsun because of it.
Panel rating: 5/5
Inverter rating: 5/5
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Neat Job

The process from site inspection to installation was professionally done. They explained clearly the cable routing from the roof panels to the inverter and thence to the main switch board. I am happy with the neat work. Gives me the confidence there will not be future problems like roof leaks.
Panel rating: 5/5
Inverter rating: 5/5
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Quality installation

From the first contact, WestSolar Energy were easy to deal with. Good early information and answered all my questions.
The installation team were very professional and cleaned up nicely after completing the project. There were no hidden costs and they also looked after all the certificates and other associated documents. Made the process painless for us.

Inverter rating: 5/5
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Good job done, quickly and professionally.

Sales very good not pushy, we adjusted roof layout and added monitoring.

Install went well and the guys were helpfull and left me fully operating.
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Excellent job!

Informative and knowledgeable quoting process with Elias and a really tidy and professional installation by their contractors.
We are delighted to have selected Westsun from amongst the crowd of offerings from elsewhere.

Panel rating: 5/5
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Great service

Happy with the information provided and the recommendations where good.
Inverter rating: 5/5
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Great customer service and installation

Westsun were very easy to contact and speak to about quotes. They ultimately were able to beat the quotes provided by other companies. The installation process was prompt and we’re happy to go through the entire process.
Inverter rating: 5/5
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Great Customer Service

The sales, quoting and installation was a terrific experience. They have a 'can do' attitude and will work with you to get you what you want and when you want it.
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Good System, Good Service

The people were all great to deal with. However they did forget 2 of our panels and had to come back 2 days later to complete the install. It is not the best price, but we did choose higher quality panels.
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Easy process, non-pushy sales.

Happy with the process after going with Westsun. Was initially quoted for a 3kW system using QBoost panels and Huawei inverter but ultimately decided on a 5kW (Trina/Goodwe) went with the lower tier brands solely down to my budget. Installation did take some time, it was around 6 weeks between accepting the quote and the day of the install. Neil was my sales person and he was good in answering my questions and wasn't pushy.
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Recent so a bit early to tell, but v good so far

Efficient and seem to be the best value. Time will tell of course but all good so far
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Great experience

Westsun Solar provided fantastic service every step of the way, and were very patient answering all our questions. They didn't try to upsell, but gave us options for a system that would actually work in our circumstances. The installers were punctual and friendly. Really happy with the whole process.
Inverter rating: 5/5
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Westsun Solar

I found the people I dealt with from the salesperson Neil, to the lady on the phone Lisa and to the installer Luke to be friendly, polite and knowledgeable.

Unfortunately our internet isn't as reliable as I thought it was and we have had trouble with the wi fi reaching the inverter, I hope this will be resolved shortly with the new extender I purchased.

Inverter rating: 5/5
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Original Review on 23-09-2021:

Friendly Service Provider

Very good and easy communication with Installer.
Friendly and helpful Phone Staff and Installation Team.
A smooth, seamless experience.
Strongly Recommended.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Terrence : "Are you happy with the performance of your system so far?"

YES - I am very happy with the whole system.
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Great installers and quality products

Very happy with westsun solar. Great services and installers. They didn’t break any roof tiles.
Inverter rating: 5/5
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Good installation, efficiently delivered

WestSun installed a 15kWh battery for me, as well as upgrading my inverter and installing some new panels as well.

I was very happy with the result. Installation is neat and tidy and their staff (Elias for Sales, Jesse for install) were helpful throughout. They even tolerated my various geeky queries about the tech!

Inverter rating: 5/5
Battery rating: 5/5
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An incentive was offered by Westsun Solar for this review. Learn more here.

Great company to deal with!`

From start to finish Westsun were great to deal with. Lisa was such a pleasure to deal with, listened to my questions and gave me options. Non pushy and patient.

Installation was great. Jesse and the boys turned up at the appointed time, explained to me what was going to be done. Upon completion ran through what they did and helped me with the monitoring app.

Left in a tidy manner. Everything went smoothing. Thanks again Westsun. Definitely give them a call and speak to Lisa!

Inverter rating: 5/5
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Professional and detailed job from start to finish

Would highly recommend Elias at Westsun for anyone considering a solar system. He was helpful and reliable at all steps of the process. We were impressed by the professionalism of the installation team, communication between office and onsite and the overall delivery of a complex job.
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Great experience from start to finish

The sales person made the effort to find the best solution for me.
The installers had a difficult job, but made every effort to sort out the best method to install. They were polite, clean and diligent to finish the job in one day, when it looked like that could not happen. They stayed until 6pm to finalise the job
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Outstanding!

So I did a ton of research before selecting the company I wanted to do my solar install and I’m pleased I did. Some are flat out liars and you learn quite quickly who the cowboys are in the industry but Westsun was the absolute stand out! They didn’t do the hard sale - where you have to sign up now. They were knowledgeable of all brands and knew their stuff.
That alongside company security, their great reviews, the competitive prices, and just feeling comfortable without the pressure was a huge bonus for me.
The install guys were fast, efficient and happy - even on a 39 degree day.
And my sales guy was contactable day after my install on helping me with the smart monitoring which I’m sure isn’t apart of his job so I’m extremely grateful.
I’m very happy with choosing Westsun Solar, and would do it again!!

Panel rating: 5/5
Inverter rating: 5/5
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Happy with my choice

My experience with Westsun Solar was overall positive and the quote was competitive in comparison with the other 2 companies that I approached.

The system design information Ben provided was clear, simple yet informative and heaps better than the other 2 companies that I approached.

Dealing with Lisa in the office was smooth and the installers were prompt, polite and the work was of good quality. I recently re-pointed and re-painted my tiled roof and was a bit apprehensive to have work done on it. The guys only broke 5 tiles in total but swapped them all out so that the appearance of my roof remains as before.
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Original Review on 04-04-2021:

On time, as per quote

We came into this not knowing very much at all about solar, and learned a lot thanks to SolarQuotes and all three of the companies that quoted for us. All three provided three strong quotes with good alternatives, but we had by that time decided what system to purchase – using the new Sunpower Maxeon 400 watt panels teamed with a Solar Edge optimised inverter – and two of them quoted on that. Westsun provided the better price and won the business.

Their sales team were very helpful, and the office and installation teams very professional. A measuring team came around to check that the system could be fitted as per the quote, and my assumption was that there would be "contingencies" or issues that would change the price, but instead they confirmed what had been proposed, and set an installation date less than two weeks away. On the day the team turned up pretty much on time, worked hard all day, and by late mid-afternoon we had a solar system. It was much easier and more professional than I had hoped. The office staff had liaised with Western Power and Synergy, so the system went to work the same day with no glitches.

The only disappointing factor was that for some reason Solar Edge have decided that they no longer support energy usage data for the user, so we can see what energy we are generating but not how much we are using or returning to the grid. Very, very annoyed with Solar Edge!
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

9 months later we asked Nicholas: "Are you happy with the performance of your system so far?"

We spent more to get the best possible panels and inverter, and together they are awesome. Our energy provider, Synergy (Western Australia) gives us daily readings on energy produced and exported by our system, and energy drawn from the grid, so we know exactly where we stand.

Most days at this time of year (summer in Western Australia) we get around three hours of maximum production (5kw) and since the system was switched on in mid-March to mid-December, we have produced over 16mWh. The lowest point was July (mid-winter), where we produced 367kWh, with excellent increases over the ensuing months. In November 2021 our system produced over 1mWh. Since mid-August our system has regularly exported over 20 kWh per day to the grid, rising to 30+ kWh per day for a lot of days since October 5. We are currently peaking at around 33 kWh per day on full sun days (of which we have quite a few in Perth).

Overall, this has exceeded my expectations, and although Synergy pays peanuts for our exports, our electricity bill for October/November 2020 was about 2.5 x higher than for 2021. Over the summer months, when we use our air conditioning during the day to keep the house cool, we expect that differential to rise significantly. At that rate it will still take quite a few years to pay back out investment, but we are playing our part in reducing coal usage, and when energy prices rise (as I know they will), every year our system becomes more economic.

We would definitely recommend our system as-is, and our supplier, Westsun Solar.
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Westsun Solar

The sales girl was very easy to deal with and polite, we only needed panels replaced but they were the best price and when the panels weren't available we had chosen they upgraded them at no extra charge. Highly recommend Westsun Solar.
Panel rating: 5/5
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Great service

Sales person explained all our options very well.
Installers had to return a week later to finish due to rain.
Grid Connection was organised and all went well with installer explaining the workings and how to use the app very easily.
Overall very happy with West Sun Solar start to finish.

Inverter rating: 5/5
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Two houses installed.

We had Westsun Solar install a system at two properties we own all in the same week. The same team was used for both jobs with the result being fantastic on both jobs. Well done Westsun Solar.
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nice installer, good installation

The quoting process was quick.The installation was punctual.The customer service was good the grid connection was ready after the install
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Great company to deal with

From the time I received the quote to the installation everything went smoothly. Nikki the salesperson to deal with and when she could not answer my queries she referred me to Ben the director and all questions answered. Chris the installer was very professional and left our place very clean. Not a single roof tile was broken. I highly recommend Westsun.
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Westsun Solar

The whole process was very easy with a knowledgable sales person. Arranged someone to visit to walk me through the solar systems.

Once signed up the company arranged everything and was very streamlined.

Installation went well, they were punctual and cleaned up after themselves.

All up a very positive experience.
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This 4.00 star review was removed at the request of the reviewer

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Early stages but happy

We had a 6.6kw system with a 5kw fronius inverter installed by westsun solar. The panels are Q-cell. We are happy with the price, customer service, installation and performance so far. We have only had the system installed for five days, but all seems to be running well. We couldn't fit all the panels facing north due to already having solar hot water. So we have some panels facing east. The system has been producing 43kwh a day since being installed.
Panel rating: 5/5
Inverter rating: 5/5
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Professional competent, fast delivery

Everything about Westsun was perfect. 2hours for the owner to come and quote me after I rang and everything after that was as smooth as silk, efficient, on time, excellent installers,price was perfect and all the paperwork was done by Westsun.

An absolute pleasure to deal with such an efficient company. I would recommend them to anyone

Inverter rating: 5/5
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Great install day and system looks great and working well

I found Westsun Solar via solarquotes.com.au ... they were the best value for money of the 3 quotes (sensible price for quality panels and inverter). Install day went great. Really professional crew who walked me though the process and it looks great. Started 7am and were done by ~2pm. Would recommend them to anyone. If I had to pick flaws their quoting documentation was a bit slap-dash and the handover after install could have been more informative (partly my fault as I left close to the end). The app on my phone works well and I love seeing the energy being captured. The WiFi connection dips out every now and then, but the machine catches the records up when it reconnects. Westsun quoted and arranged for another great crew to come and install a heat pump up to replace the gas system the same day - that was installed in 2-3 hours. The 270 L iStore Heat Pump was $3000 including Government Rebate.
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Westsun - Solar install in Perth

Westsun did a professional job from quote to install. None of the 3 companies that provided the quotes were pushy. I ultimately went with Westsun as they had the best price once I had asked for a price comparison of the system I preferred which was Fronuis Primo with 19 x Q.Maxx G2 350w panels plus Fronuis smartmeter. Westsun had originally quoted this system.
Westsun organised the meter change out with Western Power after we provided a copy of our bill and then came and installed early this week. 3 guys - all done easily in one day - making power by 3pm.
Very happy and a bit addicted to watching the power consumption on the Solarweb site.
The smart meter was worth the extra cost as it allows me to see - amount produced - what is directly consumed and what is sent tot he grid.
I have been able to see what using different appliances use during the times of their operation.
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Great friendly service

From start to finish Westsun were fantastic. The installation crew were very helpful, polite and professional. Fair price and great service
Inverter rating: 1/5
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Ok service but after installation not much of a service.

Very good service until they install everything but afterwards if you have any issues, they will tell you, sorry we are booked till next year.
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Excellent Service from enquiry to after installation!

They were very prompt with enquiries from initial quote to after installation. Especially grateful to Nikki for her patience with my queries and very friendly service. Ben was also great, taking the time to explain to us how it all works - as I have no idea how! - and giving us genuine information on the different options available. They were not pushy with sales and respected our budget and choice.
Inverter rating: 5/5
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Selection of a solar system was so easy

First a big thank you to Ben and the whole team for the selection and installation of our solar system.

Ben was great to deal with and answered all my questions promptly and efficiently. He even got me over the line regarding the orientation of our panels. The Keep it Simple comparison table was so useful to ensure we could compare like with like.

The installers were a great team and kept us entertained with background singing. They arrived on time and left no mess. We could not ask for more.

We look forward to many years of reliable service and reduced power bills.
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Great service

From the get go these guys were professional in every way. Admin was very friendly over the phone and sent me a few options, they also have their own installation team who were friendly and did a great job minimal fuss. They came in did the job and answered a few other questions of mine and showed me how it all works. Although l haven't seen a new bill yet due to just having the system installed, l'm very happy.

Thanks guys

Regards

David Brabazon
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Westsun quoted and delivered as promised. The process through Solar Quotes was simple and effective. Thank you.

All delivered as quoted and on time. Installers were efficient and polite. I'm a happy camper!
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