Jims Solar Reviews
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Inverter brands previously installed
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Jims Solar Reviews (6)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 3
- 4 star 1
- 3 star 0
- 2 star 1
- 1 star 1
View Timeline
18 May 2024
27 February 2023
Inverter got faulty in 3 months and then replacement took 2 months
Pathetic customer service by any franchiseesFranchisee separate from Jim’s energy after installation or some where I don’t know
Then my case was handled by head office took 2 months in replacement inverter installation
When I ask for reimbursement they said they are just following manufacturer process
Inverter rating: 1/5
25 February 2023
Paid a premium 4 months ago, still not installed.
After a very good sales process, the install has been a total nightmare. We had panels and battery boxes in the garage for 3 months prior to asking them to either install or take them away. This was after at least 3 times the install being rescheduled at no notice.When they did finally come out, the install was some of the worst customer service I have ever experienced. The installers played loud music all day annoying all our neighbours, used the neighbours joined roof and told next doors kids to go inside, hooked their harnesses to the neighbours house and drilled multiple holes in our roof and floor trying to get it right. They then filled our recycle bins with non recyclable rubbish and left a huge amount of cardboard boxes in the garage.
I still can’t tell you if it works well as it’s been over a week since they were last here and we’ve had no word from them as to when it will be connected.
29 April 2021
Great installer
Quote was provided professionally and explained in detail.The installation took place promptly and efficiently with a friendly and helpful team that cleaned up properly before departing.
Good customer service and everything was organised by them. The whole process was hassle-free and went smoothly and efficiently
26 March 2021
Jim's Energy - solar system Melbourne
Fast, reliable service and best prices, local retailers available in Melbourne.Site inspection and modification done in a timely manner.
Inverter rating: 5/5
17 March 2021
Quick installation and great after service
The process was quick and the sales agent helped me afterwards to negotiate my export limit with power supplier as well.I would recommend them
Inverter rating: 4/5
Original Review on 22-07-2023:
Pros
Excellent service, professional , great customer service, kept in touch step by step Original ratingsPanel rating: 5/5
Inverter rating: 5/5
Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5
10 months later we asked Dennis: "Are you happy with the performance of your system so far?"
Excellent gear