Sungrow solar inverters reviews

Sungrow Customer Service: 1800 786 476

Sungrow Power Supply Co Ltd is a Chinese company established in 1997 and operates in several different energy-related niches, including wind power conversion, inverter production for photovoltaic systems and energy storage.

The company claims more than 100GW of Sungrow inverter capacity has been deployed worldwide and that it has 15% global market share.

Sungrow has been present in the Australian solar inverter market since 2012. Its Australian operations are based in North Sydney, NSW, so should you need specific technical assistance, or in case you have any questions about their warranty policies, you can contact Sungrow easily by calling them, sending them an email, or by dropping in if you happen to live in the area.

Depending on their needs, customers can choose from a pretty solid range of solutions, including single-phase inverters such the SG3KTL-M, SG4KTL-M and SG5KTL-M; or three phase models such as the SG3KTL-EC, SG5KTL-EC and SG10KTL-EC.

Sungrow Warranty Notes

Sungrow offers a standard product warranty of a period of five years from the date of installation and no more than six years from the manufacturing date of a solar inverter - so that's something worth checking.

However, in April 2020, Sungrow announced it was offering 10 years’ warranty for some inverter models purchased from 1st April 2020 and installed in Australia. The list of eligible Sungrow inverter models can be found here.

If you have problems with your Sungrow inverter, your first port of call is the original  installer. Despite what some might say, if the installation company is still in business then they are the ones liable for the repair/replacement of a faulty inverter assuming it is still within its warranty period.

If your original installer is no longer in business or contactable, you'll need to lodge a warranty claim with Sungrow.

In order to do so, Sungrow advise you must arrange an installer to test the solar inverter to determine if it is faulty (Sungrow can help you find someone in your area if you call them on the number listed above). If a fault is confirmed, Sungrow will work with the installer to arrange a replacement inverter. Notably - you are not compensated for the out of pocket cost of the initial testing.

If you own a Sungrow solar inverter, we invite you to share your experience with other visitors to this page by adding your review.

Sungrow Hybrid Inverter Cybersecurity Flaw

In early January 2020, an engineer based in Brisbane revealed he had identified a series of security flaws in Sungrow's hybrid inverter, model SH5K-20. In March 2020, Sungrow announced they have shipped a firmware update that has fixed the flaws.