Regen Power Reviews
4.5
Leave a review Based on 160 ratings Aus Ranking
- 5 star 67
- 4 star 77
- 3 star 9
- 2 star 4
- 1 star 3
Average Customer Review
- Value 4.61
- System Quality 4.52
- Customer Service 4.35
- Installation 4.54
Timeline
Reviewer supplied photos:
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Regen Power was set up back in 2003 with the intention of being a market leader in renewable energy. The company has existed in Western Australia ever since, before expanding into New South Wales and Queensland in 2008.
Electrical contractors used by the company are certified by the Clean Energy Council, and they have installed more than 2,000 rooftop solar PV systems. During every installation, quality, the environment and safety are always at the forefront of what Regen Power does.
The company can complete both residential and commercial projects in urban and more remote areas.
Regen Power Solar Reviews
Professional solar company
The experience with Regen was very positive from sales and explanation of the right system to the installation being on time and as expected.A good choice for solar installation. Show additional information
Very Happy
Everything went as planned and discussed. Installers appeared to do a good job, well organised and seemed professional. The sales staff were not pushy at all and answered all questions asked of them. To date the system seems to be working well and we have had no problems.To be fair to the other companies that quoted they were also very helpful and not at all pushy. All in all it has been a stress free experience to date. Show additional information
Took a few goes, but we finally got there!
Took 4 visits to get these panels installed (success on the 4th visit). The process to get to the installation point was easy; getting the installation team to get it right wasn't all that easy (ok, our house is 3 levels). Glad it's done though! Show additional informationGood Experience dealing with the entire Regen team
Dealing with quotation options provided by Regen was straight forward. Richard was helpful.He offered me various 'price points' and offered recommendations after i narrowed it down to a couple of options i expressed interest in.
The Pricing packages offered ranged between $3.5K to 5K for a double storey installation
Every option involved well known reputable brands.
I found Regen competitive when i compared "same brand" from others
So the choice really became how much did want to spend / invest in the system? Did i Trust Regen?
I decided on a Fronius inverter with Jinko Tiger 390W panels having a longer warranty and improved performance characteristics
The installed system is producing 5Kw as i look at the screen or on the wi fi app around mid day
The installation team and the project leader were all good to deal with and did exactly what was promised with no delays, showed up on time and left things clean. The installation is neat etc .
From my own experience i would recommend the Regen Team Show additional information
Great service from my first email to the aftersales support
Provided great options and advice when I first made contact and was very timely to respond to any questions I had. Installer was very knowledgeable and was professional throughout. Ensured the area was clean, gutter guards reinstated and my network connection/setup was correct. Couldn't be happier with the outcome. Show additional informationHappy Customer
Solar quote was done quickly and was very competitive. Process for installation was explained well. Installation occurred as arrange and tradesmen cleaned up after job was complete. Clear explanation given about how to operate system. Very quick timeframe from quote to install all went well. Good choice of products available. Very please with customer service. Willing to answer any questions. Thanks system is working well. Show additional informationExcellent installers
Dealing with Regen was unbelievably easy from the great quotation to the excellent installation. They are very friendly and they did a great job, both inside and outside. Show additional informationGreat customer service
Great service. From time of enquiry to full installation max 3 week. Fronis inverter and 18 panels working well. Installers were happy to discuss and help with the best positioning of the panel on my irregular roof. Happy to recommend this company. Show additional informationGreat all round experience
Only minor issue was cable ties left arround the panel install area, not much but would have made a great install a perfect install. Otherwise Regen arranged everything. Show additional informationQuality products long warranty and we'll know company.
Contact with the company was easy. Site inspection was informative and complete. Installation was neat and site left clean. Follow up call was also a nice surprise and welcomed. I feel that I know exactly what I have bought for my money.Thank you Finn for your help thru your Solar Quotes this was extremely helpful in making my decision. Show additional information
Lovely people to deal with. Quick service and good aftercare
The sales team were great. Installers were polite, clean and tidy. We had a minor issue afterwards where a circuit breaker became loose in our board during installation but an electrician was sent out quickly and fixed the issue. Would definitely recommend to a friend. Show additional informationGreat service
From start to finish Regen were exceptional. The salesperson was not pushy and responded very quickly any time I contacted him. He was knowledgeable and very easy to deal with. The whole process was amazing and Regen made the experience really easy. Highly recommend this company great service great price and high quality products to choose from. Show additional informationGood Installers
Sales Quoting was honest & DirectInstallation was Professional
Customer service was good Show additional information
I'm satisfied with the solar installation with Rogen Power.
I have a great deal with rogen power, a good price and installation was so fast.I will recommend rogen power for his Excellent provider and good service.
Cheers...! Show additional information
Excellent service
Provided comprehensive choices of panels and inverters to choose from. Factual information and no hard sell. Very pleased with work and prompt installationOrganised grid connection and paperwork
Very smooth process Show additional information
Would recommend
I am very impressed with Regen Power and would definitely recommend. For us from the start of getting a quote for both my son and daughters house from Vinny, to Mark the installer who rang with a date and time of installation. We choose Regen power because of the choice of panels and inverters (we went with on both houses the Jinko Tiger panels and the Fronis inverter), the installers were on time and very clean and tidy. Show additional informationExcellent service and great value for money.
Excellent customer exercise and very friendly staff including sales person.Connection also completed after installation of solar panels.
We are very happy and we strongly recommend Regen Power.
Regards
Anna & Joe Show additional information
Customer service let down
The sales process and installation were of a high standard. Quality products at a competitive price.After the installation was completed there was no follow up with western power to have the meter reprogrammed. Numerous calls/emails to Regen to get this happening however in the end I had to do myself.
Regen service has let them down. Show additional information
If you want the best
From the moment I phoned Regen to install what I had chosen from the quest to find the best Inverter and solar panels, I chose a Fronius Primo Inverter 5kw + 17 Jinko Tiger panels the process started, within the week a consultant came around to sign up with paperwork, days later Synergy and Western Power had organized a new electric meter to be installed at my home and 2 weeks later they had a contractor from Direct Electrical Solutions installing everything, from start to finish it had taken 3 - 4 weeks only. Great Job done by everyone. Show additional informationVery professional and efficient from Quote to Installation.
Regen were very efficient and prompt to follow up by phone and email.The research on the company was very positive from customers and having been around for over 15 years provided me a level of security.
They provided plenty of options and quotes on varying quality and priced products.
The system was installed on the very day they planned with me by a very pleasant and informative team of tradesman who each introduced themselves to me as they arrived. Regen insisted I be around for the instal to ensure i was happy with their work and to review orientation of the panels prior to fitment as our roof line had many angles.
Once completed they ran me through the system and set up the monitoring app for me.
Place was left clean and tidy and I was very happy. Show additional information
Fantastic Services
Their service was fantastic and everything was perfect. I will recommend it. Show additional informationGood service
All was good...very in-depth explanation of productsInstallers very friendly and inform you what they are doing and answer any questions asked with no hesitation
Very helpful and good customer service after installation Show additional information
Great local business
The quotation was quick and no fuss, and explained various brands and recommended the most "value of $$$" to me other than encouraging to buy the most expensive brand.The installation was quick and simple, even though it was actually carried out by a contractor (another company)
It's always good to support a quality/reputable local business from just a few streets away. Show additional information
Happy Customer
From the Quote to the install everything went like clockwork a good price Punctual installation tidy polite.Customer service is also been very good small problem with WiFi sorted out no problem even rang back to make sure.
I understood every thing. HAPPY CUSTOMER. Show additional information
Fast, efficient and friendly
Very happy with the whole process. They were on time and finished in only a few hours..... had 14Kwh produced in the remaining afternoon..not bad at all.Very cloudy next day but still good production. So I am happy to see the increase as our days get longer. Show additional information
Excellent and competitively priced solar products
I responded to their online advert and got connected to a technically knowledgeable salesperson who gave me different products and explained reliabilities and warranties for me to make an informed choice.Installation was done expeditiously, and the premise was left tidy
Customer service was excellent as they did everything through to grid connection Show additional information
An excellent outcome for my solar roof
Regen Power provided me with a competitive price, suitable warranties and quality equipment for a 6.6kW system, including a Fronius Inverter and mid-tier Jinko 390W panels. I received good customer service. The system was installed within four weeks from the time of signing the contract. The Installer Jarryd Sewell and his two apprentices were professional, timely, worked safely, responded to my requests and worked carefully in order not to damage the roof tiles. The entire system was installed and fully commissioned within five hours. I am very satisfied with the outcome and would recommend Regen Power for domestic solar installations to others. Show additional informationFronius longi
Sales was excellentAfter sales/Wi-Fi programming was needed and they sorted above my expectations i got numerous phone call to let me know it was getting sorted as well as touching base to make sure it was sorted and I was happy and system was working well 110% satisfied with after install.
Install did do a good job as I asked and very helpful.
Overall very happy with system install and after service.
I definitely recommend Regen. Show additional information
Great Customer Service
Customer Services is great, Arun who has patient to answer all your questions and help a lot.installation guys comes on time, nice and had good installation.
Too early to tell the quality of system but so far so good. cloudy and rain in past two weeks, looking forward the summer result. Show additional information
Generally all round good service
The company were the only ones that sent someone to the house to doa site inspection and went round to show us where the nest place for the inverter Asked is we were happy with the proposed east west configuration of the panels and said we could have some on the north facing roof if requiredThe person that I spoke to on the telephone initially to do the quote was very well informed and was the only sales person that did not ask me who I had got other quote from. The other companies asked me who else i had asked to quote and proceeded to give a number of reasons why those companies were not reliable and to criticise them and generally try to taint their reputation.
I did not find this helpful when what I needed to know was what was their service like, not how bad they thought the others were
The appointment for the installation was made, the two electricians were there on time. They were very polite and very tidy and were happy to answer any questions that we asked.
It was all up and running my mid afternoon and they spent time with us going over the app for the phone and laptop Show additional information
Family friendly service expertise
Very clean tidy workmanship and kept me informed throughout the process.Quality workmanship on the inverter install. Show additional information
Fantastic seller
The process from sales to installation was very smooth. I was given quotes and could choose any package I wanted without being encouraged to go for a preferred brand. I was given great advice and made the choice on my own. Price was very competitive. Once I made the choice, Regen Power basically did everything from the synergy application to the installation. I was very satisfied with the installers who did an excellent job. Overall was very happy with the process. Show additional informationVery Prompt Installation and Excellent Customer Service
Sales Process went smooth- had to taken advantage of their promotion offers!Installation was exemplary, finished just after noon and installers were great. Very punctual.
Customer Service is great, highly recommend. Show additional information
Fantastic
I spoke at length over a few weeks with Melvin the sales guy to try understand all of the different systems at first i was bombarded with so much information so i decided to pick one system to get info on, it was not a low cost cheap system as i had quotes from several other company's.Regen where great cheaper than other's and super fast from us paying the deposit it was 2 weeks when the installers came they were polite and efficient and had our huge system done in a few hours. Show additional information
Excellent Install
The whole process was very easy and well explained. Customer support is great and the Install guys were brilliant Show additional informationvery good installer, left the property in a tidy condition Answered all my questions
excellent in all rerpects a vert good company to do business with Show additional informationThey made the whole process so simple
Great service from start to finish and they organised everything. Installers were efficient and clean. Highly recommend. Show additional informationGreat prompt installation
Prompt with 4 quote options with various brands of panels and inverters.Rep came to my house to discuss and review options provided and explain savings gained by installation
Option picked a good quote when checked against other solar companies
Installer on time, neat and tidy and discussed options for panel and inverter locations
Cost $4890 including switchboard modification of $200 Show additional information
See above
I have been in touch with Regen for some time during my search for the right solar system. They were helpful and informative and answered all my questions as well as providing recommendations based on my needs Show additional informationpros: Good products and service. cons: Contractor installers
sales and quoting process is excellent.. fast response.People who install are punctual and they help us understand the grid connection.
Only issue is that the installer are contractors and not in house Show additional information
Great service
The sales team were good i contacted them as a family member recommendation It was instaled within 2 weeks of ordering . The installation team were very professional punctual .they explained everything and even connected to the wifi for me .This was not the cheapest system but it is top quality. I have had a Chinese Inverter in my last house and had to be replaced and waited 6 weeks for it to be done so i went for the European Inverter Show additional information
Awesome Installation work
I just wished to share details of my recent awesome Solar installation by Regen Power.From speaking to Richard in Sales for a quote, he was so informative, professional, and not pushy at all, non of that high-pressure sales stuff that I experienced with some prior companies. They also arranged the grid connection for me.
I decided to go ahead, the installation guys Leon & Troy done a fantastic job again. They arrived on time, very polite and professional, they were so clean and left no mess behind.
From start to finish the customer service was flawless they kept me fully informed, making the whole process run smoothly and stress-free.
Thanks for a great service Regen Power. Show additional information
Fast Efficient Service
The installation of my solar system was smooth and efficient from start to finish. They got back to me almost immediately after my first enquiry with a couple of different options and prices that were all very competitive in price. After all approvals from Synergy and Western Power (Which were also fast) the installation was complete in less than two weeks. The installation team were fast and did a neat job. Communication through the whole process was excellent. I would recommend this company to anyone. Show additional informationNice job, great value for money
Very happy so far with what Regen have installed. The sales guy was helpful, the price was competitive, and the installation team did a good job of installing the panels and inverter all in one morning.Of course, time will tell how the inverter and panels will perform over time (it was only installed yesterday), but I have no complaints about the performance so far, it's pumping out good energy and no glitches. Show additional information
Excellent Installer
Excellent. Meet all my query ..the installation are very friendly and polite tidy and punctual very organised...costumer service was superb, Fantastic ..beyond expectation. They did a good job and explain everything well..highly recommended. Show additional informationQuick, courteous & professional process from quote to install
From quote to site inspection the people involved were punctual & professional. There was no upsell or pressure from sales people.The installation team were very polite and was a seamless install, no issues. Show additional information
Mrs
Great customer service, very professional using quality products at competitive prices.Completely hassle free Show additional information
An excellent service and price
I am very happy with all stages of installation. They gave me several options and prices with full information that I could compare with other quotations that I had. Their price was much lower than other quotations that I had for similar equipment. They did not charge me for required alterations that was required in my switchboard or installation of inverter away from meter. Installers came on time and they were polite and friendly, they checked the roof tiles and fixed many tiles that had previous cracks without any hesitation or charge. The complete installation took around 3 hours and the system works perfectly. Show additional informationAS good as it gets
This was my 3rd system I have had installed over the years, I am totally happy with the whole process. I don't think you could have made it any better. Thanks to everybody involved. Show additional informationHappy customers
Everyone was very helpful . The quote was sent promptly and was easy to understand. The installation team were on time , friendly, well presented , have done an excellent job as far as we can tell. Would recommend them. Show additional information