Regen Power Reviews
4.2
Leave a review Based on 88 ratings Aus Ranking
- 5 star 20
- 4 star 55
- 3 star 6
- 2 star 4
- 1 star 3
Average Customer Review
- Value 4.44
- System Quality 4.34
- Customer Service 3.97
- Installation 4.24
Timeline
Reviewer supplied photos:
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Regen Power was set up back in 2003 with the intention of being a market leader in renewable energy. The company has existed in Western Australia ever since, before expanding into New South Wales and Queensland in 2008.
Electrical contractors used by the company are certified by the Clean Energy Council, and they have installed more than 2,000 rooftop solar PV systems. During every installation, quality, the environment and safety are always at the forefront of what Regen Power does.
The company can complete both residential and commercial projects in urban and more remote areas.
Regen Power Solar Reviews
Generally all round good service
The company were the only ones that sent someone to the house to doa site inspection and went round to show us where the nest place for the inverter Asked is we were happy with the proposed east west configuration of the panels and said we could have some on the north facing roof if requiredThe person that I spoke to on the telephone initially to do the quote was very well informed and was the only sales person that did not ask me who I had got other quote from. The other companies asked me who else i had asked to quote and proceeded to give a number of reasons why those companies were not reliable and to criticise them and generally try to taint their reputation.
I did not find this helpful when what I needed to know was what was their service like, not how bad they thought the others were
The appointment for the installation was made, the two electricians were there on time. They were very polite and very tidy and were happy to answer any questions that we asked.
It was all up and running my mid afternoon and they spent time with us going over the app for the phone and laptop Show additional information
Poor quality installation and No customer service
Had installed Solar system in my new home, Main Switch RCD burned after 3 months because of poor quality workman ship, Loose terminal connection and what not. They even did not put fire safety sealer in the meter, which is a huge safety hazard,. had to spend $400 to fix it all. Contacted Regen power multiple times, no response of emails and denying their fault completely.Not an experience I wanted with my new home.
Not recommended !!! Show additional information
Beware
Office people use subcontractors to install fitted different panels to quoted. Had over voltage issues they make excuses and say get western power out which have done twice all good their end blame everyone else for problems without checking themselves would reccommend going elsewhere. Now saying feed cables into property must be to blame and to dig them up and replace them. Thats after western power saying they are fine and without regen power even checking them Show additional information
Deposit paid 29.01.19
2 to 3 weeks install time they said.
I removed my 1.5kw system of roof straight away.
Installer came to install 20.03.19.
I signed location and rebate forms.
Installer had Longi panels not sun tech as agreed in contract.
Installers paperwork had suntech whited out longi hand written over.
Regen offered $100 discount do longi.
Regen said longi panels cost them more.
Suntech to arrive in Perth first week in March.
Install them by 2nd week in March regen said.
Ha now they say they will install 18.03.19 ????.
I have asked for compensation for inconvenience and Loss of sola power.
Regen have not answer as yet i sent it on Saturday 9.03.19. Show additional information
2 to 3 weeks install time they said.
I removed my 1.5kw system of roof straight away.
Installer came to install 20.03.19.
I signed location and rebate forms.
Installer had Longi panels not sun tech as agreed in contract.
Installers paperwork had suntech whited out longi hand written over.
Regen offered $100 discount do longi.
Regen said longi panels cost them more.
Suntech to arrive in Perth first week in March.
Install them by 2nd week in March regen said.
Ha now they say they will install 18.03.19 ????.
I have asked for compensation for inconvenience and Loss of sola power.
Regen have not answer as yet i sent it on Saturday 9.03.19. Show additional information
I could not recommend Regen Solar.
The company quoted me for Longi panels, but installed Suntech. They replaced the panels when I pointed out their mistake. They did try quite hard to convince me keep the Suntech panels. Installation was fast, and I am happy with the end result. Show additional informationEfficient Process from Start to Commissioning of PV System
The consultant was very informative and focussed on my situation - Two-storey house, 3 Phase system & existing panels in place. Also the gable roof required a splitting of the arrays, which gives longer power production during the day (currently 45-46 KWH daily). The installers were efficient, polite & punctual and a very pleasant team of young men who knew their job, and didn't cut corners. The new system was connected to the grid efficiently and the Fronius Inverter was connected to my wi-fi so that the monitoring of the system's performance on my home computer & iPhone could be set up with the help of a You-Tube video I found (SolarWeb app connection). The system suppliers upgraded the panels initially quoted from Risen 330W to JA Solar 330W panels. Show additional informationQuick and easy. Big problems since hot weather.
Easy company to deal with.Install was quick and easy.
Installers damaged part of my roof for the patio but that was ignored.
Now the weather is hot the system is constantly tripping.
Have reported to the company but getting no where quick.
The inverter puts out 20.5 amps with my 5kw fronius inverter and longitude panels.
The circuit breaker they installed for the system is only 20 amps.
Issue still ongoing.
Board was even re certified by the technicians.
Still waiting to see if this gets resolved.
Will update if resolved. Show additional information
Best price
Best price, for exactly the same productQuick response
Installed in couple weeks Show additional information
Good value ?
Just installed, 4k for tier 1 panels with a 15 year product warranty and Fronius inverter seemed good value. Time will tell! Show additional informationOK
Good installers, don’t know about Regen power. I don’t have the app working on my phone is the only problem Show additional informationGreat value
Regen provided a fast and comprehensive quote by email, and followed up with additional information when I requested it. Installation was hampered by their technician who failed to identify that concrete slab over garage would require core drilling to install inverter. Install was rescheduled and the contractors did a great job. Show additional information
Your info on the brands acceptable ( Kia - Bmw ) is what that helped me in my selection.
Keep it up Finn. Show additional information
Keep it up Finn. Show additional information
Misleading information and horrible service
The sales and quoting process was ok.However, I asked for 6.6kW system quotes. Got a few options and I picked one with 22 panels as it's more affordable. I specifically asked the Sale Consultant if my roof would fit 22 panels and if he should send someone to measure it. He said yes, no need to measure it and sent me a picture of the plan.
On the installation day, the installer advised me that my roof could not fit 22 panels, maximum he could do is 20 panels.
I tried to contact the Sale Consultant to sort out but he wasn't available. I tried to be nice so I let installer go ahead to finish his job. I got nothing after it, Show additional information
Great Job
Very willing to compete on price.The whole process from quote to commissioning of system was completed within three weeks.
$2790 is cost after $3894 rebate
Special of 24 panels (4 free) Show additional information
Installed within the week giving go ahead
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Regen power were great, excellent installation team, friendly sales people and a the cheapest price as well. Have and would defiantly recommend them
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I have had great communication with the sales person who was always very responsive. After receiving initial quotations for a variety of different products within their range I've narrowed it down to a different product combination.
When I had a number of very specific questions at the end the sales stuff appeared to be out of their depth and at times I felt like I knew already more than he did.
The after sales service has been OK so far. Show additional information
When I had a number of very specific questions at the end the sales stuff appeared to be out of their depth and at times I felt like I knew already more than he did.
The after sales service has been OK so far. Show additional information
Arun, the consultant was very knowledgeable, helpful and prompt in sorting out my questions.
The installation went very smoothly and the system is working great. Very happy. Show additional information
The installation went very smoothly and the system is working great. Very happy. Show additional information
All in all a very positive experience dealing with Regen Power, from initial contact to job completion. No complaints
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I already had a 1.5 kva and 3 kva installed previously. wanted a 5 kva system installed but Western Power (WA ) KNOCKED ME BACK AS I EXCEEDED 8.2 KVA. What I was looking for was 4 x 250 w panels to add to excisting 3 kva which was advice from them utilising allowed additional one third capacity. Have spoken to installer who are looking out for me to get some, so was looking for help in acquiring. On reflection I should have scrapped the 1.5 kva and had the 5 and 3 on roof keepingunder regs here in WA.
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Cant ask for anything better, signed up system on 11th March with the site visitor and got system installed in 1 week. Fast and prompt service.
I opt Longi instead of cheaper brands like Risen or Suntech and as my research said they are the best Mono panels in market who specialize only in manufacturing Mono wafers
Installers were on time and polite Show additional information
I opt Longi instead of cheaper brands like Risen or Suntech and as my research said they are the best Mono panels in market who specialize only in manufacturing Mono wafers
Installers were on time and polite Show additional information
As other reviews here, I purchased Suntech panels but Longi was installed. System appears to be running well with the Fronius Inverter. I was not present during the installation as this installation was on a property that I rent out and the tenants will receive the benefit. I only learnt that Longi panels had been substituted when I received the final invoice. There was no discussion with me. A few hiccups along the way but got sorted. Corresponded with the Managing Director as to the lack of communication when substituting panels. More of my time spent in having to research the Longi panels. Whilst the Longi panels were a slight upgrade - however there were specific reasons I chose Suntech which Longi did not meet. Regen did offer to replace the panels but this is more of an environmental impact in doing so (look at the amount of packaging) plus the inconvenience). Better communication is required. No discount offered for the messing around and my extra time to sort out matters with them. The question is, would I use them again to replace the solar on my own home, yes I would.
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Booked to have a 6.6 kw system installed to our house fronius inverter with 22 suntech mono perc 300 watt panels. Paid our deposit of $500.00 on the 12.02.19. Their rep attended photos etc discussed inverter location and reassured all good to go. Sub contractor rang to book job for the 20.02.19 subbies on time and had knowledge on equipment sorry can't put the inverter where the rep said it could be mounted ok will have to move it we went through the pre start paperwork and i noticed that the suntech panels had been whiteout on the paperwork and longi panels were to be installed, so much for a written contract when i rang regen the excuses followed ran out of suntech panels so we thought we would do you a favour really what about getting in contact with the customer rather than rolling up on site on the day of installation with the wrong equipment. NEXT phone call its our company policy to contact the client before the installation to advise you of changes had 8 days to inform me on changes not after i noticed the amended paperwork on the day of install NEXT phone call regen trying to cover up their mistakes by blaming wholesaler for not having equipment blah blah. NEXT phone call from manager ,we going to pull subbies off job so much for my time off can't wait to invoice regen for the loss of income so as a extremely bad experience with this company all i can say is read paperwork and my best advice is run baby run
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Very professional. Excellent price! $300 cheaper than other quotes. I was prepared to pay more for the "better" European inverter but asked them to be honest and recommend instead. They were..advising me to take the Goodwe instead. ($800 cheaper) They would have given me the Fronius if I wanted...Both offer a 10 year warantee through the company. Installers were professional and worked very hard all day making sure my tiled roof was dead flat so that all panels woud sit perfectly..Electrical work was thorough and completed very professionally.
Arun the sales rep was always very helpful..couldn't do enough for me. Could ring him any time. Not pushy even over payments. I had to ring Regen to pay the balance after all was installed. 2 weeks later and all is well. Phone app works brilliantly. Every day I recieve an email summarising the previous days performance. Most days I am producing 40 kw+ beat that.....It is summer and I live in Perth. I have recommended them to 2 of my neighbours who have also gone ahead....Hope they give them the same service I got... Show additional information
Arun the sales rep was always very helpful..couldn't do enough for me. Could ring him any time. Not pushy even over payments. I had to ring Regen to pay the balance after all was installed. 2 weeks later and all is well. Phone app works brilliantly. Every day I recieve an email summarising the previous days performance. Most days I am producing 40 kw+ beat that.....It is summer and I live in Perth. I have recommended them to 2 of my neighbours who have also gone ahead....Hope they give them the same service I got... Show additional information
Used Solarquotes late in the game, wish I had checked it first. Step 1 was Synergy, Step 2 was Google for Deals. Step 3 was solarquotes youtube and step 5 was solarquotes. By the time those three got back to me I was already essentially decided with one of the ones from google, but I was able to speak with the others to see if there was anything they had above what I had found.
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Mostly good, I chose the 6.6Kwh GCL panels with Hauwei Sun 2000L inverter which was the recommended system for me and it works very well. The not so good part comes from the installation, the workmanship was good but when it came to commissioning the Hauwei inverter the installer could not get the WiFi to connect but said that because both the green lights were flashing the system was operating OK and left. When checking online the supplied WiFi passwords were incorrect but I still could not connect to the unit. Further checking of the installation manual showed that the green lights were flashing indicating that the inverter had PV and grid power but was was not working, turns out that the inverter was not turned on at the master switch hidden underneath the unit. After following the power up sequence the inverter and WiFi worked OK. If I had believed the installer and not checked I would not have known of a problem till my next bill came in with NO difference to the regular bill.
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There was little information available about three phase systems. E.g is it acceptable to use a single phase inverter on a three phase house?
This is a purchase I would advise everyone to be fully informed before making a purchasing decision. I found the Solar Quotes site had the most useful information in the one place, well worth the time reading through it. Show additional information
This is a purchase I would advise everyone to be fully informed before making a purchasing decision. I found the Solar Quotes site had the most useful information in the one place, well worth the time reading through it. Show additional information
Regen had no pushy sales pitch which I experienced from other suppliers
Regen provided sufficient information about the desired product, installation was scheduled quickly and the installation completed as planned and very professionally by the installation team
Regen has assisted me already with after sale support in regards to the wifi connection
Great price
Would recommend Show additional information
Regen provided sufficient information about the desired product, installation was scheduled quickly and the installation completed as planned and very professionally by the installation team
Regen has assisted me already with after sale support in regards to the wifi connection
Great price
Would recommend Show additional information
Customer service was mixed. We found Sam Muraleedharan excellent but after installation the rest of the team were not so good - slow to follow up on our queries, including the flickering inverter display that we could not read, and lacking in clear explanation of how things worked, what info we could or could not get from the app. All our queries were addressed in the end, after quite a few calls to Regen, and we are happy with the system which is delivering well. But we would have expected better service when spending several thousand dollars.
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What a shambles of a company. Will not honour their warranty. They cannot find a record of our first installed unit that blew up! Now they have no record of the replacement unit being installed and don't want to know about fixing it even though it has a different brand name from that of the original install.! Did a Google search and now i can understand other frustrations. Be extremely careful when dealing with this organisation. All smiles when you hand over cash till you require warranty work and the attitude turns sour...Be aware!
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Fronius 3 phase inverter with 6.6kw GCL panels
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Very professional approach. Plenty of information provided and all questions answered during the quote. Installers arrived exactly on time and work was done by certified electrician. The whole installation team was absolutely fantastic.
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Pricing is very competitive. Its much better than most of the other quotes I received from Solar quotes. They are also very informative on the whole process. I called them countless times and changed my decision few times but they keep sticking with me and helping me to decide the best system. Their technicians arrived on time and did a good job on the installation. Very happy.
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Solar quotes you guys need to review the retailers you work with. Quotes received was expensive plus not from so established company.
Regen was impressive from initial contact to installation. They gave best price on the first quote while other retailers( refered by solar quotes) came back and tried to match price.
Also, they did site visit before signup.
Keep up the good work Regen. Definitely recommend Show additional information
Regen was impressive from initial contact to installation. They gave best price on the first quote while other retailers( refered by solar quotes) came back and tried to match price.
Also, they did site visit before signup.
Keep up the good work Regen. Definitely recommend Show additional information
