Regen Power Reviews
4.4
Leave a review Based on 115 ratings Aus Ranking
- 5 star 41
- 4 star 60
- 3 star 7
- 2 star 4
- 1 star 3
Average Customer Review
- Value 4.56
- System Quality 4.45
- Customer Service 4.18
- Installation 4.42
Timeline
Reviewer supplied photos:
The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Regen Power was set up back in 2003 with the intention of being a market leader in renewable energy. The company has existed in Western Australia ever since, before expanding into New South Wales and Queensland in 2008.
Electrical contractors used by the company are certified by the Clean Energy Council, and they have installed more than 2,000 rooftop solar PV systems. During every installation, quality, the environment and safety are always at the forefront of what Regen Power does.
The company can complete both residential and commercial projects in urban and more remote areas.
Regen Power Solar Reviews
Mrs
Great customer service, very professional using quality products at competitive prices.Completely hassle free Show additional information
An excellent service and price
I am very happy with all stages of installation. They gave me several options and prices with full information that I could compare with other quotations that I had. Their price was much lower than other quotations that I had for similar equipment. They did not charge me for required alterations that was required in my switchboard or installation of inverter away from meter. Installers came on time and they were polite and friendly, they checked the roof tiles and fixed many tiles that had previous cracks without any hesitation or charge. The complete installation took around 3 hours and the system works perfectly. Show additional informationAS good as it gets
This was my 3rd system I have had installed over the years, I am totally happy with the whole process. I don't think you could have made it any better. Thanks to everybody involved. Show additional informationHappy customers
Everyone was very helpful . The quote was sent promptly and was easy to understand. The installation team were on time , friendly, well presented , have done an excellent job as far as we can tell. Would recommend them. Show additional informationGreat installation
Top job from everyone involved from sales and customer service to the installers.Was made so easy and so flexible with installation dates as I had to reschedule a couple times.
Installers were on time polite and very tidy, all rubbish was removed Once job was done. No complaints. Show additional information
Great guys
Sales quote was professional and answered my questions satisfactorily,Installation went well the three guys were fantastic,
Customer service could not be better Show additional information
Excellent service!!!!
Sales process was very good and the sales consultant was very helpful. Clarified each and every point whenever asked.Nothing to complain so far and special thanks to the sales consultant (Arun) for his patience during the initial sales process.
He replied me promptly whenever I asked for more details.
Inspection prior to the installation was carried out promptly and before the installation there were several follow up calls.
Installation team was very good and knowledgeable. They even explained how the whole thing works and even helped me to download the app and explained how that works. Show additional information
Fab service
So glad I went thru with getting my panels installed. Regen looked after me with the best quote. Installed on time and kept everything tidy before leaving. Show additional informationGreat job Regen, I won't hesitate to recommend Regen.
The salesman was professional in explaining to me in detail about the package I asking about and other options they had. He was willing to listen and had the patient to answer my questions which I really appreciate. The installers came ahead of schedule which was also good, and they did a professional job with the installation. After the installation they showed me how the system and the App works, over all it was a great experience with them. Fantastic customer service Regen, I will surely recommend Regen solar to any of my family/friends. Show additional informationGood Solar Panel Company with fantastic installer.
Good installation. Fantastic installer. GoodWe inverter with Longi mono split cell panels. Show additional informationGreat customer service
Overall experience was great. From the initial quote to the installation and after sales service they have been good and efficient. Very happy with my product and the service received. Show additional informationHad a great experience with Regan Solar
Very happy with our new solar, they were very competitive priced and willing to offer more than other providers. The installation was completed on time and to my expectations.Overall I would be happy to recommend reran solar to others :) Show additional information
Great System, Great service and Competitive price
I contacted Solar Quotes and got some great tips on what I needed to know. This made the process so much easier as I knew what I was looking for and what to ask.We only got contacted by one of the recommended suppliers who did give us a competitive quote, but it wasn’t quite what I was looking for as I had decided to go 100% European. I am in WA and decided to go with Regen Power who came with great recommendations online. We went with Q panels and a Fronius inverter 6.6 kw for a great price. Process was efficient from beginning to end, with great communication and great service. They are a service orientated company. Couldn’t be happier. Show additional information
Regan Power - good service and great balance
After speaking with a number of suppliers i found the sales staff very responsive to what i was looking for. The rest of the process was a breeze to deal with. Everything stated was delivered and on time. On the day of installation, the install team arrived on time at 7am and was gone at 10am - no issues with the system at all. Show additional informationInstallation of solar power
Installer was Western Fusion. Very, professional efficient and helpful. Attentive to details. Show additional informationGood deal and installation
The whole experience was very good, the installation was excellent. Show additional informationRegen were professional and had a good product
Regen arranged every thing, there installing teamwere friendly tidy and efficient . Show additional information
Satisfied with job done
good job done, but too early to tell regarding its reliability and performance Show additional informationValue for money. Highly recommend.
The experience was seamless from beginning to end. After getting quotes from the 3 suppliers through Solarquotes, Regen Power was recommended by my neighbour. Their service was great and efficient from beginning to end. Unlike the other suppliers they did not try to differentiate on personal sell, technical details or other sales techniques. They simply delivered a great value for money package 25% cheaper than the rest. I was happy with their quoting, installation arrangements as well as the final product. Can recommend highly. Show additional informationExcellent
From sales, product enquiries, to installation, all the way they were all good and left me satisfied. Couldn't ask for more. Show additional informationGood choice in solar supplier
Regen Power answered all my questions by responding to calls and emails very quickly and kept me informed of the installation process every step of the way, their customer service was faultless, they were able to supply me with equipment I requested and their price was at the lower end of the quotes I received for the same equipment.The installation was carried out by a subcontractor, this was not made clear to me in my initial contact with the company and may have influenced my decision to go with another company, however, the installers were very professional and I can't fault the work they did, they were also fast and efficient, taking ~5 hours to install the whole system, a credit to Sandi and his team.
There was an issue with the Fronius smart-meter that was installed, it initially did not work, but subsequently, after 48hrs, started to work, I believe this was an issue on the Fronius side, but the installer kept me informed by phone and even came over a few days later to check the system.
My system is working very well and exceeding my expectations. Show additional information
Fast and Efficient
Very professional and quick from start to finish, on time and everyone was so polite will recommend using REGAN POWER Show additional informationI don't buy a lot of solar systems, I've held an electrical contractors license for 40 years and these guys are good
3 guys turned up on-time, worked well together and fitted a 6.6kW 20 panel system on my small roof and drive away just before two pm. older koncrete tiles treated with care and none broken. download app to smartphone and connect with QR code very easy, before three PM i had a good system generating 2.3kw in the dying winter sun and all the relevant numbers on my phone. I could not be happier. Show additional informationregen power review
Very accommodating sales person spent a lot of time talking about brands and panels,Installers where on time very tidy and polite
Regen looked after the upgrade requirements Show additional information
All good
Hustle free experience - from pricing to install - all working well... Show additional information
Regen power were great, excellent installation team, friendly sales people and a the cheapest price as well. Have and would defiantly recommend them
Show additional information
Best value
Regen power quoted low price then offered higher level panels. They completed the job within a week of acceptance and delivered exactly as quote. Friendly staff competent installers. Local supplier with good long history.Thank you for your advice. Show additional information
Very happy from start to finish
I was very sceptical before I ventured on the path of getting solar PV installed by Regen Power. Although a friend of mine had successfully installed a system with the company previously, I had also read some reviews and they were not all that great. However, the sales consultant answered all my questions (there were many) and made me feel very comfortable from when I started my research until I actually made my decision. It was pure professionalism throughout and I didn’t feel pressured to buy at all. Other companies were happy to try to steer me away from the likes of Regen Power, but I was impressed that the Regen Power sales consultant only focused on what Regen can do, without saying bad about others. The common comment from other companies was the fact that Regen has subcontractors that install the systems (rather than in house installers) and they had to come in and fix issues caused by these subcontractors afterwards. However, the installation was done without any problems and I felt other companies just use it as a sales tactic. Fortunately it didn’t work on me, quite the opposite. The good sales service, smoothness of ordering and professional installation is despite Regen’s very competitive price (and actually the lowest out of the 5 quotes I obtained). The whole process was smooth from start to finish and I’m very happy with the results. Show additional informationGenerally all round good service
The company were the only ones that sent someone to the house to doa site inspection and went round to show us where the nest place for the inverter Asked is we were happy with the proposed east west configuration of the panels and said we could have some on the north facing roof if requiredThe person that I spoke to on the telephone initially to do the quote was very well informed and was the only sales person that did not ask me who I had got other quote from. The other companies asked me who else i had asked to quote and proceeded to give a number of reasons why those companies were not reliable and to criticise them and generally try to taint their reputation.
I did not find this helpful when what I needed to know was what was their service like, not how bad they thought the others were
The appointment for the installation was made, the two electricians were there on time. They were very polite and very tidy and were happy to answer any questions that we asked.
It was all up and running my mid afternoon and they spent time with us going over the app for the phone and laptop Show additional information
Poor quality installation and No customer service
Had installed Solar system in my new home, Main Switch RCD burned after 3 months because of poor quality workman ship, Loose terminal connection and what not. They even did not put fire safety sealer in the meter, which is a huge safety hazard,. had to spend $400 to fix it all. Contacted Regen power multiple times, no response of emails and denying their fault completely.Not an experience I wanted with my new home.
Not recommended !!! Show additional information
Beware
Office people use subcontractors to install fitted different panels to quoted. Had over voltage issues they make excuses and say get western power out which have done twice all good their end blame everyone else for problems without checking themselves would reccommend going elsewhere. Now saying feed cables into property must be to blame and to dig them up and replace them. Thats after western power saying they are fine and without regen power even checking them Show additional information
Deposit paid 29.01.19
2 to 3 weeks install time they said.
I removed my 1.5kw system of roof straight away.
Installer came to install 20.03.19.
I signed location and rebate forms.
Installer had Longi panels not sun tech as agreed in contract.
Installers paperwork had suntech whited out longi hand written over.
Regen offered $100 discount do longi.
Regen said longi panels cost them more.
Suntech to arrive in Perth first week in March.
Install them by 2nd week in March regen said.
Ha now they say they will install 18.03.19 ????.
I have asked for compensation for inconvenience and Loss of sola power.
Regen have not answer as yet i sent it on Saturday 9.03.19. Show additional information
2 to 3 weeks install time they said.
I removed my 1.5kw system of roof straight away.
Installer came to install 20.03.19.
I signed location and rebate forms.
Installer had Longi panels not sun tech as agreed in contract.
Installers paperwork had suntech whited out longi hand written over.
Regen offered $100 discount do longi.
Regen said longi panels cost them more.
Suntech to arrive in Perth first week in March.
Install them by 2nd week in March regen said.
Ha now they say they will install 18.03.19 ????.
I have asked for compensation for inconvenience and Loss of sola power.
Regen have not answer as yet i sent it on Saturday 9.03.19. Show additional information
I could not recommend Regen Solar.
The company quoted me for Longi panels, but installed Suntech. They replaced the panels when I pointed out their mistake. They did try quite hard to convince me keep the Suntech panels. Installation was fast, and I am happy with the end result. Show additional informationEfficient Process from Start to Commissioning of PV System
The consultant was very informative and focussed on my situation - Two-storey house, 3 Phase system & existing panels in place. Also the gable roof required a splitting of the arrays, which gives longer power production during the day (currently 45-46 KWH daily). The installers were efficient, polite & punctual and a very pleasant team of young men who knew their job, and didn't cut corners. The new system was connected to the grid efficiently and the Fronius Inverter was connected to my wi-fi so that the monitoring of the system's performance on my home computer & iPhone could be set up with the help of a You-Tube video I found (SolarWeb app connection). The system suppliers upgraded the panels initially quoted from Risen 330W to JA Solar 330W panels. Show additional informationQuick and easy. Big problems since hot weather.
Easy company to deal with.Install was quick and easy.
Installers damaged part of my roof for the patio but that was ignored.
Now the weather is hot the system is constantly tripping.
Have reported to the company but getting no where quick.
The inverter puts out 20.5 amps with my 5kw fronius inverter and longitude panels.
The circuit breaker they installed for the system is only 20 amps.
Issue still ongoing.
Board was even re certified by the technicians.
Still waiting to see if this gets resolved.
Will update if resolved. Show additional information
Best price
Best price, for exactly the same productQuick response
Installed in couple weeks Show additional information
Good value ?
Just installed, 4k for tier 1 panels with a 15 year product warranty and Fronius inverter seemed good value. Time will tell! Show additional informationOK
Good installers, don’t know about Regen power. I don’t have the app working on my phone is the only problem Show additional informationGreat value
Regen provided a fast and comprehensive quote by email, and followed up with additional information when I requested it. Installation was hampered by their technician who failed to identify that concrete slab over garage would require core drilling to install inverter. Install was rescheduled and the contractors did a great job. Show additional information
Your info on the brands acceptable ( Kia - Bmw ) is what that helped me in my selection.
Keep it up Finn. Show additional information
Keep it up Finn. Show additional information
Misleading information and horrible service
The sales and quoting process was ok.However, I asked for 6.6kW system quotes. Got a few options and I picked one with 22 panels as it's more affordable. I specifically asked the Sale Consultant if my roof would fit 22 panels and if he should send someone to measure it. He said yes, no need to measure it and sent me a picture of the plan.
On the installation day, the installer advised me that my roof could not fit 22 panels, maximum he could do is 20 panels.
I tried to contact the Sale Consultant to sort out but he wasn't available. I tried to be nice so I let installer go ahead to finish his job. I got nothing after it, Show additional information
Great Job
Very willing to compete on price.The whole process from quote to commissioning of system was completed within three weeks.
$2790 is cost after $3894 rebate
Special of 24 panels (4 free) Show additional information
Installed within the week giving go ahead
Show additional information
I have had great communication with the sales person who was always very responsive. After receiving initial quotations for a variety of different products within their range I've narrowed it down to a different product combination.
When I had a number of very specific questions at the end the sales stuff appeared to be out of their depth and at times I felt like I knew already more than he did.
The after sales service has been OK so far. Show additional information
When I had a number of very specific questions at the end the sales stuff appeared to be out of their depth and at times I felt like I knew already more than he did.
The after sales service has been OK so far. Show additional information
Arun, the consultant was very knowledgeable, helpful and prompt in sorting out my questions.
The installation went very smoothly and the system is working great. Very happy. Show additional information
The installation went very smoothly and the system is working great. Very happy. Show additional information