Regen Power Reviews
4.3
Leave a review Based on 55 reviews
- 5 star 11
- 4 star 41
- 3 star 1
- 2 star 1
- 1 star 1
Average Customer Review
- Value 4.41
- System Quality 4.27
- Customer Service 4.24
- Installation 4.46
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About Regen Power, Solar Installers
Regen Power was set up back in 2003 with the intention of being a market leader in renewable energy. The company has existed in Western Australia ever since, before expanding into New South Wales and Queensland in 2008.
Electrical contractors used by the company are certified by the Clean Energy Council, and they have installed more than 2,000 rooftop solar PV systems. During every installation, quality, the environment and safety are always at the forefront of what Regen Power does.
The company can complete both residential and commercial projects in urban and more remote areas.
Regen Power Solar Reviews
We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Mostly good, I chose the 6.6Kwh GCL panels with Hauwei Sun 2000L inverter which was the recommended system for me and it works very well. The not so good part comes from the installation, the workmanship was good but when it came to commissioning the Hauwei inverter the installer could not get the WiFi to connect but said that because both the green lights were flashing the system was operating OK and left. When checking online the supplied WiFi passwords were incorrect but I still could not connect to the unit. Further checking of the installation manual showed that the green lights were flashing indicating that the inverter had PV and grid power but was was not working, turns out that the inverter was not turned on at the master switch hidden underneath the unit. After following the power up sequence the inverter and WiFi worked OK. If I had believed the installer and not checked I would not have known of a problem till my next bill came in with NO difference to the regular bill.
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There was little information available about three phase systems. E.g is it acceptable to use a single phase inverter on a three phase house?
This is a purchase I would advise everyone to be fully informed before making a purchasing decision. I found the Solar Quotes site had the most useful information in the one place, well worth the time reading through it. Show additional information
This is a purchase I would advise everyone to be fully informed before making a purchasing decision. I found the Solar Quotes site had the most useful information in the one place, well worth the time reading through it. Show additional information
Regen had no pushy sales pitch which I experienced from other suppliers
Regen provided sufficient information about the desired product, installation was scheduled quickly and the installation completed as planned and very professionally by the installation team
Regen has assisted me already with after sale support in regards to the wifi connection
Great price
Would recommend Show additional information
Regen provided sufficient information about the desired product, installation was scheduled quickly and the installation completed as planned and very professionally by the installation team
Regen has assisted me already with after sale support in regards to the wifi connection
Great price
Would recommend Show additional information
Customer service was mixed. We found Sam Muraleedharan excellent but after installation the rest of the team were not so good - slow to follow up on our queries, including the flickering inverter display that we could not read, and lacking in clear explanation of how things worked, what info we could or could not get from the app. All our queries were addressed in the end, after quite a few calls to Regen, and we are happy with the system which is delivering well. But we would have expected better service when spending several thousand dollars.
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What a shambles of a company. Will not honour their warranty. They cannot find a record of our first installed unit that blew up! Now they have no record of the replacement unit being installed and don't want to know about fixing it even though it has a different brand name from that of the original install.! Did a Google search and now i can understand other frustrations. Be extremely careful when dealing with this organisation. All smiles when you hand over cash till you require warranty work and the attitude turns sour...Be aware!
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Fronius 3 phase inverter with 6.6kw GCL panels
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Pricing is very competitive. Its much better than most of the other quotes I received from Solar quotes. They are also very informative on the whole process. I called them countless times and changed my decision few times but they keep sticking with me and helping me to decide the best system. Their technicians arrived on time and did a good job on the installation. Very happy.
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Solar quotes you guys need to review the retailers you work with. Quotes received was expensive plus not from so established company.
Regen was impressive from initial contact to installation. They gave best price on the first quote while other retailers( refered by solar quotes) came back and tried to match price.
Also, they did site visit before signup.
Keep up the good work Regen. Definitely recommend Show additional information
Regen was impressive from initial contact to installation. They gave best price on the first quote while other retailers( refered by solar quotes) came back and tried to match price.
Also, they did site visit before signup.
Keep up the good work Regen. Definitely recommend Show additional information
Install is due on 21st May.
Regen power in canningvale have been exceptional from first contact, to site visit, to booking for install. I trust the end product will be at the same level
Comparing to solar quotes suppliers, their professionalism is leaps in front. Also the end price for the same system panels and inverter is $450 better than your closest. Using same framework and same cable quality Show additional information
Regen power in canningvale have been exceptional from first contact, to site visit, to booking for install. I trust the end product will be at the same level
Comparing to solar quotes suppliers, their professionalism is leaps in front. Also the end price for the same system panels and inverter is $450 better than your closest. Using same framework and same cable quality Show additional information
I chose a different supplier from the ones Solar Quotes suggested only because of price, i happened to come across a sale another supplier was having at the time of looking and it was for ther same equipment is was looking at getting. It was your site that gave me the confidence to choose these brands (Fronius inverter and 280kw Jinko panels) and also previous reviews from your site about Regen Power. Is not installed yet so i cannot comment on install or how it is performing.
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Great service - open and honest and not pushy. Would recommend to anyone.
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I chose this company over others because it has been operating 14 years so is local to my area. Another I looked into had only been operating 8 months and already had a name change.
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Very professional approach. Plenty of information provided and all questions answered during the quote. Installers arrived exactly on time and work was done by certified electrician. The whole installation team was absolutely fantastic.
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Although I didn't go with one of the suppliers you referred I did find your website very help and informative. The only reason I went with a different supplier was because they had an advertisement in our local paper and they were very cheap. I also read reviews of the Panels, Inverters and the company itself from your webiste and found that they had pretty good reviews so I decided to go ahead with them.
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This installation was as good as the first time I used them. I was keen to use them again because I had a good experience the first time. The price was actually the lowest too for a 5kw inverter / 6.5kw panels.
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I did the usual ... three quotes from 3 companies based upon various advertisements I had seen online and the local community newspaper.
Regen Power were competitive. Plus I liked the fact they have been around for more than 10 years which gave me a comfortable feeling that I was not going to be scammed.
They answered all my email questions promptly and so I said yes.
Their installer was a sub-contract company who contacted me promptly to organise arrival times, etc.
On the day, when it was absolutely pouring with rain they contacted me to say that the conditions mean they couldn't install. Yep! I knew this.
They called back the next day to arrange an alternative date. On the day the 2 installers arrived and did a fantastic job. I couldn't fault them.
So... 24 hours after the install... I am happy.
I shall post a follow up soon. Show additional information
Regen Power were competitive. Plus I liked the fact they have been around for more than 10 years which gave me a comfortable feeling that I was not going to be scammed.
They answered all my email questions promptly and so I said yes.
Their installer was a sub-contract company who contacted me promptly to organise arrival times, etc.
On the day, when it was absolutely pouring with rain they contacted me to say that the conditions mean they couldn't install. Yep! I knew this.
They called back the next day to arrange an alternative date. On the day the 2 installers arrived and did a fantastic job. I couldn't fault them.
So... 24 hours after the install... I am happy.
I shall post a follow up soon. Show additional information
I purchased 2 x 6.4 kW systems for 2 properties. I found a limited number of companies that would instal outside the Perth metro area. Two of the companies provided by you were such.
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A big variance in Quotes.
Virtually the same Products, Fronius inverter plus Jinko Panels.
Regen gave me their best price up front, with a number of options available, others tried to requote, after I had made a decision.
Installation was fast and efficient. Show additional information
Virtually the same Products, Fronius inverter plus Jinko Panels.
Regen gave me their best price up front, with a number of options available, others tried to requote, after I had made a decision.
Installation was fast and efficient. Show additional information
We installed 1.5 kW 5 years ago and 3 kW recently from Regen Power, having been referred to them by word of mouth. Very impressed with quality of product and service, from quote to detailed explanation, site visit, installation and after sale check. Smooth process shows their 14-year record in WA, the longest of all solar suppliers we're told.
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RegenPower their price was much better than any other quote. The installers were very professional. and left my house tidy and clean as it was when they arrived.
I think I got the best system possible for the best price. Show additional information
I think I got the best system possible for the best price. Show additional information
The Solar Quotes site is really good and I appreciated the huge amount of practical information provided and structured in a really helpful manner.
Unfortunately, the word of mouth referral I received for Regen meant that the three Solar Quotes parties pricing/quality was easily surpassed by the Regen offer.
The hardest part of solar PV choice for us mums and dads is sizing and understanding how the solar energy needs to be consumed rather than exported under current utility arrangements. I moved from 3kW to 5kW on this basis. The Solar Quotes site helped me a lot with this concept. Show additional information
Unfortunately, the word of mouth referral I received for Regen meant that the three Solar Quotes parties pricing/quality was easily surpassed by the Regen offer.
The hardest part of solar PV choice for us mums and dads is sizing and understanding how the solar energy needs to be consumed rather than exported under current utility arrangements. I moved from 3kW to 5kW on this basis. The Solar Quotes site helped me a lot with this concept. Show additional information
It has been 4 months since I bought a 5 kW system from Regen Power. Working well and the customer service has been anything less than splendid. Will definitely recommend them to any one in Perth.
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One of your three recommended companies declined to deal with us due to our having a two-storey house.
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Great backup support. Minor issue experienced after commissioning - very quick response and resolved without issue. Well worth using a local supplier and going with a premium product
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I was surprised with the vast number of panels and inverters out there in the market making it difficult to evaluate. There is also such a huge difference in price for supposedly the same or similar units. I eventually settled on an SMA inverter and Infinity panels which I am currently very happy with. The installers were very good and we could compromise on specific location for panels on available roof space and inverter.
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Install on time, on price no extras, Clean work site, system works well, Sungrow 3ph inverter, Canadian panels.
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Inverter has broken down and have been waiting for eight weeks!
Visited offices in Canning vale , was told that inverter manufacturer has to handle replacement or repair!
Not good enough !!!! Show additional information
Visited offices in Canning vale , was told that inverter manufacturer has to handle replacement or repair!
Not good enough !!!! Show additional information
At present have not had the full impact for the time it has been in service, but I'm sure it will be beneficial for me.
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Recently purchased 5kW premium system from Regen.. good price and excellent service.. Installers did good job.
Definitely reccomend them Show additional information
Definitely reccomend them Show additional information
The customer service is not bad it was NON EXISTENT for me!!!! As soon as warranty became an issue they ran a mile. Should've picked it up myself - they took double the quoted time to install and now as it does not work they seem to duck and dive.
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I asked Clean NRG for their best price,and almost went with them because of the response and service. When I went back to them and told them I had signed up elsewhere,they said I should have got back to them first and they could have done a better price. How could they if they had already given me best price. I do not play one firm against another,when I ask for best price I expect to get it if they want my business. Thank you for your service. It was helpful.Regards Mike
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Rep who came out was extremely professional and knowledgeable.
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The company Regen were very quick and professional. Did a very tidy job and left everything clean. After their quote and my acceptance and deposit paid, they were here within two weeks to install and within the next week and a half Energex where here to put me onto their Grid. Also this company is close to where we live there in Sumner Park, Mt. Ommany. Qld.
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Four members of my family were interested in solar power and they offered us the best price. Because all four families agreed to a set price they agreed to do the installation within 2 months and they did. Two of us are just waiting for the power metre to be changed.
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