Redback Technologies solar batteries reviews

Based on 14 ratings Aus Ranking

  • 5 star 12
  • 4 star 1
  • 3 star 0
  • 2 star 1
  • 1 star 0

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About Redback Technologies, Solar Batteries

Redback Technologies solar batteries review

Brisbane based Redback Technologies was founded in April 2015 and among its partners is the University of Queensland, so it has mixed in with a pretty good crowd. 

Redback focuses on the development of solar and battery storage solutions for residential and commercial customers.

Its original product was the Redback Smart Hybrid System. This is an all-in-one modular system offering 4.8kWh - 28.4kWh storage capacity with 5kW output. It can be DC coupled and AC coupled.

The battery modules are rack mounted affairs manufactured by China's Pylon Tech, so the battery chemistry used is lithium iron phosphate, widely considered as being very safe.

The system is IP65 rated and can be installed indoors or outside. It also has a UPS (Uninterrupted Power Supply) feature, so you can keep the lights on and other key appliances operating in the event of a blackout.

The warranty for the Redback Battery Enclosure (BE13200) installed in conjunction with a compatible Redback inverter was originally 5 years, but this was boosted to 10 years in October 2021.

As for the battery modules, the Pylontech warranty would apply, which is 7 years extended to 10 with registration. Just to be clear, we are still yet to sight a Pylontech warranty document.

There is also a three-phase version of the Smart Hybrid system.

Redback subsequently launched its Smart Battery range in 2021, with a 7.2kWh model (SB7200) followed by a 9.6kWh (SB9600) and 14.2kWh (SB14200) battery - the latter two to be available in November 2021. The SB7200 offers 3300W rated active power, while the SB9600 and SB14200, 4,500W. All Smart Battery models have a 10-year product warranty.

We haven't heard a lot about how Redback's solar storage systems are faring in real-world conditions, so if you have one installed share your thoughts on it by leaving a rating and review.

Redback Technologies Solar Battery Reviews

Battery died after 4 years

Battery management system failed and the battery died. My fault because I did not monitor it while I was interstate. Not aware that I had to monitor it, so buyer beware and read the small / fine print. BTW 7,500 dollars to replace it. Unfortunately I have purchased a second unit for a holiday property so I will be monitoring 24/7 ( which seems to be expected of the end user! ) Very disillusioned!
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Bought From: Solar 1 Electrical Pty Ltd

Manufacturer Reply

Thanks for taking the time to give us a 5* review. We're so glad you're loving your Redback system.

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A great high quality, local product that is an Excellent backup option when the grid power supply is unreliable. Also - Having battery backup is a great option that allows you to use your own solar generated power during high "night time" tariff hours, (when you are actually at home using electricity).
Bought From: Energy Solution Centre

Manufacturer Reply

Hi Grant, thanks for your great feedback about your Redback system. We really appreciate you taking the time to share your experience and it's wonderful that Redback is making such a difference for you!

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Hade the Redback recommended to me by AEM, so I rang Redback to discuss their batteries. The Tech there was so professional, we talked for over an hour. We went through my daily historical electricity usage, and agreed that the Redback Smart Hybrid SH5000 with 14.2kW battery and Inverter was what was required. I could not fault the level of service I got from Redback.
So, a month later the battery is working perfectly. No issues at all. The battery gets full around lunchtime, and then we sell the excess to the grid (for a pittance). The battery has satisfied out nightly kW requirement every day so far. )i.e. we don't need to buy from the grid).
I Highly recommend this system
Bought From: Advanced Energy Management VIC

Manufacturer Reply

Hi Phil, thanks for your great feedback on Facebook about your Redback system. We really appreciate you taking the time to share your experience and it's wonderful that Redback is making such a difference for you.

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Bought From: G Solar and Electrical Pty Ltd

Manufacturer Reply

Thanks for taking the time to give us a 5* review. We're so glad you're loving your Redback system.

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11.8 kW storage
Bought From: HDC Electrical and Solar F

Manufacturer Reply

Hi Alison, thanks for your great feedback on Facebook about your Redback system. We really appreciate you taking the time to share your experience and it's wonderful that Redback is making such a difference for you. It's nice to know that you received professional communication throughout - we're very proud of our installation partners.

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Bought From: HDC Electrical and Solar F

Manufacturer Reply

Thanks for taking the time to give us a positive review. We're so glad you're enjoying your Redback system.


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look great ; local company and hopefully good quality overtime
Bought From: Energy Solution Centre

Manufacturer Reply

Hi Philippe, we really appreciate you taking the time to share your feedback. Thanks for your kind words!

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Bought From: Green Solar

Manufacturer Reply

Hi Paul, thanks for your 5* review of Redback Technologies. We're so glad that you're happy with your system!

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Bought From: NRG Solar - National Renewable Group

Manufacturer Reply

Hi Michael, thanks for leaving us such a great comment and review. We are thrilled that you love your experience with your Redback system.

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There was once an issue that i wasn't even aware of. Their Support Team rang me and asked me to check if one of the lights on the system was flashing, confirming that it had already been reset. Amazing!
Bought From: eko energy

Manufacturer Reply

Hi Piers,
Thanks so much for your positive 5* review. We'll give our customer support team a shout out for spotting the issue and fixing it remotely without any inconvenience!


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Love the portal
Bought From: eko energy

Manufacturer Reply

Hi Riyane,
Thanks so much for your 5* positive review. We're so glad you've had such a positive Redback experience.


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Bought From: NRG Solar - National Renewable Group Show additional information
looking forward to the savings
Bought From: SAE Group QLD

Manufacturer Reply

Hi Rychard, thanks for leaving us such a positive review. We're so glad you're enjoying your Redback system.

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