Redback Technologies solar batteries reviews
Based on 31 ratings Aus Ranking
- 5 star 28
- 4 star 2
- 3 star 0
- 2 star 1
- 1 star 0
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Brisbane based Redback Technologies was founded in April 2015, specialising in smart solar storage solutions for residential and commercial markets.
Australian Contact Details
Address: Building 1015, 80 Meiers Road Indooroopilly, QLD, 4068
Phone: 1300 240 182 or 07 3180 2325
Email: Contact form
Website
Company Info
Established by veterans of the renewable energy industry, Indooroopilly-based Redback Technologies' first products were launched on the Australia market in 2016.
Redback achieved significant milestones during its early years, including introducing the first all-in-one hybrid battery system to the market and becoming the first inverter manufacturer to be certified for Queensland’s Dynamic Exports.
But on March 5th, 2024, Redback Technologies went into voluntary administration. The search for a buyer or investor followed, and it emerged from that just a couple of months later in May 2024 with new owners – Australia Ebon Group; a fintech company.
Redback Technologies Batteries
Redback’s solutions are Australian-engineered and tested, but manufactured in China - not that there's necessarily anything wrong with that; particularly since Redback uses Pylontech battery packs featuring lithium iron phosphate (LiFePO4) chemistry.
In October 2024, the company announced all its batteries are compatible with Amber Electric’s SmartShift.
Redback Smart Hybrid
The company's original product was the Redback Smart Hybrid System, which is still available in Australia today. This is an all-in-one modular system offering 4.8kWh - 28.4kWh storage capacity with 5kW output. It can be DC coupled and AC coupled.
The battery modules are rack mounted affairs manufactured by China's Pylontech, so the battery chemistry used is lithium iron phosphate, widely considered as being very safe.
The system is IP65 rated and can be installed indoors or outside. It also has a UPS (Uninterrupted Power Supply) feature, so you can keep the lights on and other key appliances operating in the event of a blackout.
The warranty for the Redback Battery Enclosure (BE13200) installed in conjunction with a compatible Redback inverter was originally 5 years, but this was boosted to 10 years in October 2021.
There is also a three-phase version of the Smart Hybrid system.
Redback Smart Battery
Redback subsequently launched its Smart Battery range in 2021, with a 7.2kWh model (SB7200) followed by a 9.6kWh (SB9600) and 14.2kWh (SB14200) battery. However, those capacities are nominal - usable capacity is less. For example the 14.2kWh Smart Battery has a usable capacity of 12.8kWh. In terms of power, the SB7200 offers 3300W rated active power, while the SB9600 and SB14200, 4,500W.
Redback H-Series Batteries
Unveiled at All-Energy Australia 2024 in Melbourne, Redback’s H-Series batteries are all-in-one energy storage solutions that will be available in AC and DC coupled options for single-phase and three-phase homes.
Hybrid Battery System: 9.6 and 19.2 kWh capacities
Hybrid Battery Max: 10-25 kWh
Hybrid Battery 3-Phase: 15-50kWh
The maximum operating temperature of the H-Series is 60°C. The single- phase H-Series enclosure measures 540 x 363 x 1270mm while the Max and 3-Phase are 652 x 380 x 1150mm.
The batteries provide backup supply in a power outage, and can continue charging with solar even during a blackout. All have Redback’s smart load control feature and monitoring can be accessed via the Redback Portal or MyRedback app.
Warranty Information
Redback Technologies offers 10 year Australian backed warranties on all its products; excluding battery packs. But note, like most other batteries, this applies to the system at the location where it has been installed. If a Redback system is removed from the original installation site and re-installed at another location, it's bye-bye to the warranty.
The battery packs are covered by Pylontech's warranty, which is also 10 years and warrants minimum capacity being at least 70% of the nominal energy by the end of that period. The performance warranty's minimum energy throughput is 3.0 MWh per kWh of storage capacity. Pylontech says the performance guarantee will not be covered if 1 cycle or equivalent capacity per day is not achieved.
If you have a Redback solar storage system installed at your place, share your thoughts on how it has been performing in real-world conditions by leaving a rating and review.
Redback Technologies Solar Battery Reviews
Manufacturer Reply
Thank you Bevan for your 5-star review! We're thrilled to see that you're enjoying your Redback system. All the best!-Team Redback Show additional information
Manufacturer Reply
Thank you so much for your review Phil - we appreciate it! We're glad to see that you're enjoying your system.-Team Redback Show additional information
Manufacturer Reply
Hi Ants, it's so wonderful to see that you're enjoying your Redback system and had a helpful and positive installation experience. I'll be sure to pass your feedback on to the team! Thank you.-Redback Team Show additional information
Manufacturer Reply
Hi Jeff,Thanks for your 5 star review, and we're so glad you had a great experience with your installer too!
- The Team at Redback Show additional information
Manufacturer Reply
Thanks Stephen for your 5* review. We're glad you're pleased with your Redback system! Show additional informationManufacturer Reply
Thanks Leigh for your 5* review, we're glad you're enjoying your Redback system. Show additional informationBought From: Advanced Energy Management VIC
Manufacturer Reply
Hi Alfred,Thanks for your review. We've taken your feedback on board and we know that our tech team are working on more advanced notifications, but they're not quite ready to roll out yet!
- The Redback Team Show additional information
Bought From: Energy Solution Centre
Manufacturer Reply
Hi Clyde,Thanks for your review - we're glad you've been enjoying your Redback system. Show additional information
Manufacturer Reply
Hi Steve,We're so glad you've had a fantastic experience! Enjoy your Redback system! Show additional information
Must be monitored by user each 48hr or warranty can be affected.
9.6kwh Cannot be upgraded.
Bought From: Lakeside Electrical
Manufacturer Reply
Hi Chris,Thanks for your positive review, we really appreciate it!
We've just double checked with our Customer Service team - 48-hour checks are not necessary to fulfil warranty requirements. They suggest glancing at your system via the MyRedback App or portal once a fortnight, just to check the inverter is online and the batteries are connected and working.
If your system looks like it's not working correctly, or if you have any other questions - we always recommend submitted a support request from your portal as this is the fastest way to contact customer support.
- The Team at Redback Show additional information
Manufacturer Reply
Hi Mark,Thanks so much for your 5* review. We're glad that you've had a great experience with your Redback installation!
- The Redback Team Show additional information
Bought From: 4Front Services Pty Ltd
Manufacturer Reply
Hi David,Thanks so much for your 5* review. We're glad that your Redback system is performing well!
- The Redback Team Show additional information
Bought From: Advanced Energy Management VIC
Manufacturer Reply
Thanks for taking the time to give us a 5* review. We're so glad you're loving your Redback system. Show additional informationBought From: Advanced Energy Management VIC
Manufacturer Reply
Hi John,Thank you so much for your 5 star review. We're so glad you and your family are enjoying your Redback system! Show additional information
Manufacturer Reply
Thanks for taking the time to give us a 5* review. We're so glad you're loving your Redback system. Show additional informationBattery died after 4 years
Battery management system failed and the battery died. My fault because I did not monitor it while I was interstate. Not aware that I had to monitor it, so buyer beware and read the small / fine print. BTW 7,500 dollars to replace it. Unfortunately I have purchased a second unit for a holiday property so I will be monitoring 24/7 ( which seems to be expected of the end user! ) Very disillusioned!Show additional information
Manufacturer Reply
Thanks for taking the time to give us a 5* review. We're so glad you're loving your Redback system. Show additional informationBought From: Energy Solution Centre
Manufacturer Reply
Hi Grant, thanks for your great feedback about your Redback system. We really appreciate you taking the time to share your experience and it's wonderful that Redback is making such a difference for you! Show additional informationSo, a month later the battery is working perfectly. No issues at all. The battery gets full around lunchtime, and then we sell the excess to the grid (for a pittance). The battery has satisfied out nightly kW requirement every day so far. )i.e. we don't need to buy from the grid).
I Highly recommend this system
Bought From: Advanced Energy Management VIC
Manufacturer Reply
Hi Phil, thanks for your great feedback on Facebook about your Redback system. We really appreciate you taking the time to share your experience and it's wonderful that Redback is making such a difference for you. Show additional informationManufacturer Reply
Thanks for taking the time to give us a 5* review. We're so glad you're loving your Redback system. Show additional informationBought From: HDC Electrical and Solar F
Manufacturer Reply
Hi Alison, thanks for your great feedback on Facebook about your Redback system. We really appreciate you taking the time to share your experience and it's wonderful that Redback is making such a difference for you. It's nice to know that you received professional communication throughout - we're very proud of our installation partners. Show additional informationManufacturer Reply
Thanks for taking the time to give us a positive review. We're so glad you're enjoying your Redback system.Show additional information
Bought From: Energy Solution Centre
Manufacturer Reply
Hi Philippe, we really appreciate you taking the time to share your feedback. Thanks for your kind words! Show additional informationRedback three phase system, including emergency backup.
Very good system. Extremely impressed with customer service and tech support. I am a tech nerd, and I have asked them a lot of questions, which they have diligently (and patiently) answered everytime.The overview given above for this product is out of date. Redback now offers a much larger 3 phase system, which I have installed. A very good set up and it works well, however I will probably upgrade the storage capacity and get more kWh in due course. The day after it was commissioned my suburb had a 45 minute blackout and my home office kept operating, including my US conference call with zero disruption, a big win.
Manufacturer Reply
Hi Andrew, thanks for your great feedback about your Redback system. We really appreciate you taking the time to share your experience and it's wonderful that Redback is making such a difference for you.We're so glad to hear that you were able to keep zooming during a power outage! Show additional information
Manufacturer Reply
Hi Paul, thanks for your 5* review of Redback Technologies. We're so glad that you're happy with your system! Show additional informationA good way to use my solar energy - at night
I have a 11.8 kwh Redback battery - 9.5 Kw solar panels - solar hot water drawing power direct from solar panels.And I charge a 10kwh car battery also daily in the afternoon.
Installed in February 2021.
I have found that this battery system has performed flawlessly in this time, while the above systems were able to operate as they were designed.
The battery has got my house (2 adults) through the night on all but 4 nights to date. These 4 nights were on the 2nd day of 100% cloud cover days, when the battery was not able to fully recharge for the 2nd day.
These days were very poor solar generation days in my area. During these days/nights the house drew power from the grid as required.
If I had not checked my Redback app, I would not have known the difference.
The battery retains 20% of its power before drawing from the grid. For long term battery maintenance, I am happy with this value. My car battery has lost about 50% of its power over 6 years, so I guess this is what makes the battery last as long as possible.
Important to note - you have to have enough solar to make very thing work if you plan to just use your battery for electricity at night, which is what my idea was. ie know the amount of electricity you use on a daily level. But not wanting to totally go 'off grid'. I did not understand this fully before having my current system. I am grateful to NHCSolar for adding the maximum solar panels solar - for my wallet and grid connect.
The backup power part of the system has not been tested - lucky me.
The Victoria battery rebate helped me pay for this system.
Manufacturer Reply
Hi Ian, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with your Redback system. At Redback, our customer’s satisfaction is our priority, and your comment reaffirms the hard work we put in every day.We were also really glad to see that you were able to use the grant from SolarVictoria to make this installation cheaper - such a great use of the available funds! Show additional information
Manufacturer Reply
Hi Michael, thanks for leaving us such a great comment and review. We are thrilled that you love your experience with your Redback system. Show additional informationBought From: eko energy
Manufacturer Reply
Hi Piers,Thanks so much for your positive 5* review. We'll give our customer support team a shout out for spotting the issue and fixing it remotely without any inconvenience!
Show additional information
Bought From: eko energy
Manufacturer Reply
Hi Riyane,Thanks so much for your 5* positive review. We're so glad you've had such a positive Redback experience. Show additional information
Bought From: SAE Group QLD