Redback Technologies solar batteries reviews

Based on 25 ratings Aus Ranking

  • 5 star 23
  • 4 star 2
  • 3 star 0
  • 2 star 0
  • 1 star 0

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About Redback Technologies, Solar Batteries

Redback Technologies solar batteries review

Brisbane based Redback Technologies was founded in April 2015 and among its partners is the University of Queensland, so it has mixed in with a pretty good crowd. 

Redback focuses on the development of solar and battery storage solutions for residential and commercial customers.

Note: As of March 5th 2024, Redback Technologies have gone into voluntary administration.

Redback Smart Hybrid 

Its original product was the Redback Smart Hybrid System, which is still available in Australia today. This is an all-in-one modular system offering 4.8kWh - 28.4kWh storage capacity with 5kW output. It can be DC coupled and AC coupled.

The battery modules are rack mounted affairs manufactured by China's Pylontech, so the battery chemistry used is lithium iron phosphate, widely considered as being very safe.

The system is IP65 rated and can be installed indoors or outside. It also has a UPS (Uninterrupted Power Supply) feature, so you can keep the lights on and other key appliances operating in the event of a blackout.

The warranty for the Redback Battery Enclosure (BE13200) installed in conjunction with a compatible Redback inverter was originally 5 years, but this was boosted to 10 years in October 2021.

As for the battery modules, the Pylontech warranty would apply, which is 7 years extended to 10 with registration. Just to be clear, we are still yet to sight a Pylontech warranty document.

There is also a three-phase version of the Smart Hybrid system.

Redback Smart Battery

Redback subsequently launched its Smart Battery range in 2021, with a 7.2kWh model (SB7200) followed by a 9.6kWh (SB9600) and 14.2kWh (SB14200) battery. However, those capacities are nominal - usable capacity is less. For example the 14.2kWh Smart Battery has a usable capacity of 12.8kWh. In terms of power, the SB7200 offers 3300W rated active power, while the SB9600 and SB14200, 4,500W.

All Smart Battery models have a 10-year product warranty.

You can compare specifications and pricing of Redback energy storage systems on SQ's solar battery comparison table. Based on positive feedback from installers and Australian customers, Redback is currently listed as a SolarQuotes approved battery brand.

If you have a Redback solar storage system installed at your place ,share your thoughts on how it has been performing in real-world conditions by leaving a rating and review.

Redback Technologies Solar Battery Reviews

Bought From: Eureka Solar and Battery

Manufacturer Reply

Hi Jeff,
Thanks for your 5 star review, and we're so glad you had a great experience with your installer too!

- The Team at Redback


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Bought From: Advanced Energy Management VIC

Manufacturer Reply

Thanks Stephen for your 5* review. We're glad you're pleased with your Redback system!

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Bought From: Advanced Energy Management VIC

Manufacturer Reply

Thanks Leigh for your 5* review, we're glad you're enjoying your Redback system.

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As written in inverter, being a hybrid unit well integrated. When grid fails and auto battery failover occurs I would like to know when this happens via email alarm. Redback has indicated they will send an alert after 24 hours but I indicated it would be good to be able to have this as customised option on dashboard to send email alert of say after 2 hours off grid (and email when grid restored) so can take action if away from house and need to know if chance of food spoilage. Very happy seeing battery charged by 2pm on worse case in winter and thinking of adding another battery into chassis now
Bought From: Advanced Energy Management VIC

Manufacturer Reply

Hi Alfred,
Thanks for your review. We've taken your feedback on board and we know that our tech team are working on more advanced notifications, but they're not quite ready to roll out yet!

- The Redback Team


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The job was battery upgrade (add more capacity)
Bought From: Energy Solution Centre

Manufacturer Reply

Hi Clyde,
Thanks for your review - we're glad you've been enjoying your Redback system.


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Bought From: G Solar and Electrical Pty Ltd

Manufacturer Reply

Hi Steve,
We're so glad you've had a fantastic experience! Enjoy your Redback system!


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Must be online 24/7.
Must be monitored by user each 48hr or warranty can be affected.

9.6kwh Cannot be upgraded.
Bought From: Lakeside Electrical

Manufacturer Reply

Hi Chris,
Thanks for your positive review, we really appreciate it!

We've just double checked with our Customer Service team - 48-hour checks are not necessary to fulfil warranty requirements. They suggest glancing at your system via the MyRedback App or portal once a fortnight, just to check the inverter is online and the batteries are connected and working.

If your system looks like it's not working correctly, or if you have any other questions - we always recommend submitted a support request from your portal as this is the fastest way to contact customer support.

- The Team at Redback


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Bought From: Advanced Energy Management VIC

Manufacturer Reply

Hi Mark,
Thanks so much for your 5* review. We're glad that you've had a great experience with your Redback installation!

- The Redback Team


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9.6kWh. Like that it can be easily expanded in 2.4kWh steps in the same box.
Bought From: 4Front Services Pty Ltd

Manufacturer Reply

Hi David,
Thanks so much for your 5* review. We're glad that your Redback system is performing well!

- The Redback Team


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9.6 kWh
Bought From: Advanced Energy Management VIC

Manufacturer Reply

Thanks for taking the time to give us a 5* review. We're so glad you're loving your Redback system.

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Fantastic redback app lets me track solar generation, battery charging, buy/sell to grid and consumption live by the second. I can tell when my wife or the kids have turned on electric heaters or the like. But even without being able to control them we are still 98% self sufficient in September.
Bought From: Advanced Energy Management VIC

Manufacturer Reply

Hi John,
Thank you so much for your 5 star review. We're so glad you and your family are enjoying your Redback system!


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Bought From: Stralis Energy

Manufacturer Reply

Thanks for taking the time to give us a 5* review. We're so glad you're loving your Redback system.

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Bought From: Solar 1 Electrical Pty Ltd

Manufacturer Reply

Thanks for taking the time to give us a 5* review. We're so glad you're loving your Redback system.

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A great high quality, local product that is an Excellent backup option when the grid power supply is unreliable. Also - Having battery backup is a great option that allows you to use your own solar generated power during high "night time" tariff hours, (when you are actually at home using electricity).
Bought From: Energy Solution Centre

Manufacturer Reply

Hi Grant, thanks for your great feedback about your Redback system. We really appreciate you taking the time to share your experience and it's wonderful that Redback is making such a difference for you!

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Hade the Redback recommended to me by AEM, so I rang Redback to discuss their batteries. The Tech there was so professional, we talked for over an hour. We went through my daily historical electricity usage, and agreed that the Redback Smart Hybrid SH5000 with 14.2kW battery and Inverter was what was required. I could not fault the level of service I got from Redback.
So, a month later the battery is working perfectly. No issues at all. The battery gets full around lunchtime, and then we sell the excess to the grid (for a pittance). The battery has satisfied out nightly kW requirement every day so far. )i.e. we don't need to buy from the grid).
I Highly recommend this system
Bought From: Advanced Energy Management VIC

Manufacturer Reply

Hi Phil, thanks for your great feedback on Facebook about your Redback system. We really appreciate you taking the time to share your experience and it's wonderful that Redback is making such a difference for you.

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Bought From: G Solar and Electrical Pty Ltd

Manufacturer Reply

Thanks for taking the time to give us a 5* review. We're so glad you're loving your Redback system.

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11.8 kW storage
Bought From: HDC Electrical and Solar F

Manufacturer Reply

Hi Alison, thanks for your great feedback on Facebook about your Redback system. We really appreciate you taking the time to share your experience and it's wonderful that Redback is making such a difference for you. It's nice to know that you received professional communication throughout - we're very proud of our installation partners.

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Bought From: HDC Electrical and Solar F

Manufacturer Reply

Thanks for taking the time to give us a positive review. We're so glad you're enjoying your Redback system.


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look great ; local company and hopefully good quality overtime
Bought From: Energy Solution Centre

Manufacturer Reply

Hi Philippe, we really appreciate you taking the time to share your feedback. Thanks for your kind words!

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Bought From: Green Solar

Manufacturer Reply

Hi Paul, thanks for your 5* review of Redback Technologies. We're so glad that you're happy with your system!

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Bought From: NRG Solar SA

Manufacturer Reply

Hi Michael, thanks for leaving us such a great comment and review. We are thrilled that you love your experience with your Redback system.

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There was once an issue that i wasn't even aware of. Their Support Team rang me and asked me to check if one of the lights on the system was flashing, confirming that it had already been reset. Amazing!
Bought From: eko energy

Manufacturer Reply

Hi Piers,
Thanks so much for your positive 5* review. We'll give our customer support team a shout out for spotting the issue and fixing it remotely without any inconvenience!


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Love the portal
Bought From: eko energy

Manufacturer Reply

Hi Riyane,
Thanks so much for your 5* positive review. We're so glad you've had such a positive Redback experience.


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Bought From: NRG Solar SA Show additional information
looking forward to the savings
Bought From: SAE Group QLD

Manufacturer Reply

Hi Rychard, thanks for leaving us such a positive review. We're so glad you're enjoying your Redback system.

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