eko energy Reviews
4.2
Leave a review Based on 61 ratings Aus Ranking
- 5 star 12
- 4 star 39
- 3 star 8
- 2 star 1
- 1 star 1
Average Customer Review
- Value 4.16
- System Quality 4.09
- Customer Service 4.30
- Installation 4.44
Timeline
Reviewer supplied photos:
The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
eko energy (formerly Jim’s Energy) is part of Echo Group, a national “top 10” renewable energy solution provider. Established in 2007, eko energy has a proven track record for professionalism and quality, having installed over 8,000+ residential solar PV systems around Australia.
eko energy are proud to partner with local government councils and community organisations to deliver solar bulk buy programs, providing residents with viable renewable energy options.
With a strong focus on excellent customer service and quality, building long-term relationships and delivering expert advice, eko energy are an innovative and proactive team, proud to be a part of the environmental revolution.
Equipped with a portfolio of solutions to improve households’ energy efficiency and Carbon reduction, eko energy specialises in the supply and install of residential solar, energy storage, energy broking and energy monitoring systems.
Call today to arrange a phone or in home consultation with one of our Renewable Energy Consultants.
eko energy Solar Reviews
Job well done
Sales and quotation process was quick, I was approved for the VIC solar rebate back in Oct’19 but the installation only occurred in Jan’20. Guessing the delay is due to them being busy serving other customers, the team at Eko solar displayed good professionalism overall, always responded to my queries, kept me informed on next steps and the workmanship of installers was remarkable as well they were able to accommodate my requests and also explained what to expect during the installation process and how the system works, everything went smooth just waiting for the grid connection to occur. Well done Eko Solar Show additional information
On time installation and flexible suiting our needs. Installers were friendly and were non intrusive.
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Would not recommend - poor service and communication and over price
The sales quoting when through an ethnic elderly group where most of the attendee are non English speaker are retired. The quoting my Dad house was $7,953 for a 3.66 KW which usually other retailer was around around $4K at the time. I was not aware of the detail until he asked my to follow up. The advise was poor, most of the solar panel were facing east so the solar panel can not utilised majority of the sun light during the dayMy Dad pay the initial deposit in October 2018 and another deposit in January 2019 and multiple follow up (around 4 times calling and multiple email) before they arrange for the installation in later April 2019
After installation, we have to follow up up to 10 times (over 2 weeks period) before provide us with all the paper work to put in a claim for the rebate. Show additional information
Wonderful Sales and Installation
The sales person (Sam) was knowledgeable, efficient and friendly. There was no high pressure at all. Follow up with paperwork was as discussed with no delays.The installer (Chris) was terrific. Communication was clear and on time. Installation was tidy and clean. Product and usage information was clear and concise.
We could not be happier with our dealings with Eko Energy. Show additional information
Would not recommend- inverted burned out and they won't return my calls.
Our solar worked for a few months then stopped working so we got an electrician to have a look. He opened the inverter and saw it had burned inside. Nil they are saying we tampered with the inverter and won't take responsibility or return my calls. Really poor service and now we have no solar and a burnt out inverter. Show additional informationGreat installation
Installation was on time. Installation team was very friendly and provided lot of information. Grid connection happened smoothly. Show additional information
I usually can't be bothered writing reviews but Paul Williams and the team deserve a big thumbs up. Great knowledge, honesty and service. Thanks once again
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Our interest in Solar Energy was sparked by our attendance at a presentation by Positive Charge (a non-profit organisation promoting clean energy) organised by Monash Council.
We were referred to eco-energy by Positive Charge for the Solar pv System Installation, and Kez Hassan was our first contact. Kez visited our house and spent a considerable amount of time to assess the sight and to help us choose a suitable system. He also helped with our online application for Victorian Government Solar Rebate. We found Kez to be very knowledgeable and also an excellent communicator.
The installation team headed by Ilia Korovin are also exceptional. The installation was done very neatly and within a short period, and we were delighted by the performance of the installed system from the very first day it was commissioned. The amount of power generated even on a cloudy day is very impressive.
It is a delight to see a young, very professional, and enthusiastic team headed by very competent professionals deliver high quality – green - high tech products to Victorian households.
We appreciate the enormous pressure on the installation team caused by the increased demand and high workload. The delay in delivering the system in a timely manner is therefore understandable, but needs to be communicated clearly.
Finally a big thank you (and our apologies) to Kez Hassan and Ilia Korovin for your timely and reassuring responses whenever we got agitated with delays. Show additional information
We were referred to eco-energy by Positive Charge for the Solar pv System Installation, and Kez Hassan was our first contact. Kez visited our house and spent a considerable amount of time to assess the sight and to help us choose a suitable system. He also helped with our online application for Victorian Government Solar Rebate. We found Kez to be very knowledgeable and also an excellent communicator.
The installation team headed by Ilia Korovin are also exceptional. The installation was done very neatly and within a short period, and we were delighted by the performance of the installed system from the very first day it was commissioned. The amount of power generated even on a cloudy day is very impressive.
It is a delight to see a young, very professional, and enthusiastic team headed by very competent professionals deliver high quality – green - high tech products to Victorian households.
We appreciate the enormous pressure on the installation team caused by the increased demand and high workload. The delay in delivering the system in a timely manner is therefore understandable, but needs to be communicated clearly.
Finally a big thank you (and our apologies) to Kez Hassan and Ilia Korovin for your timely and reassuring responses whenever we got agitated with delays. Show additional information
The system has worked very well until now (May 2018). Local supplier provided good service. Accessible by phone.
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Purchased the system from Eko Connect, they were superb across all your measures. Price was also sharp. In regards to the three quotes obtained throught your service, I was very impressed with David from Solar my home. He was very professional, interested and informative. Appreciate the follow up. Regards,Richard
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I requested information about the fixing of the panels to trimdek roofing sheets. I have this roof now for 26 years, zinc- alum sheets dont mix well with other metals and I needed to be sure there was not going to be a problem. I was given photographs of installations on similar roofs
and given to understand that there would be special brackets used, insulated from the roof sheets and made for the specific sheet type.
Well, I have worked for over 40 years with sub-contractors (EKO are using subys, but never made an attempt to hide that fact) and I was prepared for something to go wako. The suby arrived nice punch of yung fellows. No special brackets. One phone call and Eko had brackets on site within the hour. Together with an apology for the delay and the overside. It turned out to be a very good Job. Show additional information
and given to understand that there would be special brackets used, insulated from the roof sheets and made for the specific sheet type.
Well, I have worked for over 40 years with sub-contractors (EKO are using subys, but never made an attempt to hide that fact) and I was prepared for something to go wako. The suby arrived nice punch of yung fellows. No special brackets. One phone call and Eko had brackets on site within the hour. Together with an apology for the delay and the overside. It turned out to be a very good Job. Show additional information
Could probably go with 5 - Fantastic for Value for Money and Quality of System but don't want to go overboard yet.
Geoff Keast of Keast Electrical was very helpful and knowledgeable.
Rezeko Pty Ltd gave us a deposit plus two year payment option at no interest with a monthly administration fee which is very customer friendly. Show additional information
Geoff Keast of Keast Electrical was very helpful and knowledgeable.
Rezeko Pty Ltd gave us a deposit plus two year payment option at no interest with a monthly administration fee which is very customer friendly. Show additional information
Installation was organised by a relative and took a couple of months to eventuate. However, the actual installation was very professionally done in a morning. However, placing the inverter close to aerial cabling was a mistake, as it interferes with digital TV reception. The construction appears solid and the system generates well on the few sunny days that we've had lately. The electrical inspector advised of a 3 month wait for the new meter.
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Only two firms (out of 6) were willing to come out and explain the system and give us a quote there and then
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Unlike other recommended suppliers Eko Energy were very prompt with a reply to my request for information and gave me very good initial info plus followup as requested.
Their salesman was prepared to spend time on the 'phone clarifying queries and appeared to give straight forward answers without "flowering".
Contract was clear cut and precise and they have honoured their part of the bargain.
The system was fitted on 31st Jan 2011 and although connected I am awaiting my supplier to fit the Smart meter.
During a short test by the inspector on a sunny day it was making 3.2Kw and building.
At this stage I am satisfied I made the correct decision in my choice of supplier.
In my mind only time will tell if I made the correct decision in having the system fitted at all - we can only hope as I guess a lot depends on what future decisions are made by governments. Show additional information
Their salesman was prepared to spend time on the 'phone clarifying queries and appeared to give straight forward answers without "flowering".
Contract was clear cut and precise and they have honoured their part of the bargain.
The system was fitted on 31st Jan 2011 and although connected I am awaiting my supplier to fit the Smart meter.
During a short test by the inspector on a sunny day it was making 3.2Kw and building.
At this stage I am satisfied I made the correct decision in my choice of supplier.
In my mind only time will tell if I made the correct decision in having the system fitted at all - we can only hope as I guess a lot depends on what future decisions are made by governments. Show additional information
I had Rezeko Energy Pty Ltd trading as Ekoenergy solar supply and fit a 2kw system for a much better price than all others that I contacted and I got the type of panels that I wanted as well. I think that I may have said to you earlier that there is a lot of cheap and, I think, nasty types of panels being pushed out there and if people don't do there research there will be some people very disappointed with what they end up with. My system is rated at 500 volts in peak sun hours and on a cloudy day with no sun under test it produced 430 volts so I am happy with that.
Don McKinnon Show additional information
Don McKinnon Show additional information
There is a lot of them out there who just want your deposit and not able to give you a fixed price from start to finish as they won't come near your place except via Google Earth! The industry needs stricter standards in what they can say and can't say to prospective customers.
While Rezeko haven't installed the system yet I was happy with a 5.55kw (30 panel) system with 3 X 2 KW inverters for $17600! Nicholls was over $19000 for a 5.1kw system so they were a second place probably including service and quality of system!
Thanks for providing some competition as in the end I got over 6 quotes! Nicholls was valuable for the information but you didn't have much on your books to compete for this area. Goodluck with this rapidly growing industry! Show additional information
While Rezeko haven't installed the system yet I was happy with a 5.55kw (30 panel) system with 3 X 2 KW inverters for $17600! Nicholls was over $19000 for a 5.1kw system so they were a second place probably including service and quality of system!
Thanks for providing some competition as in the end I got over 6 quotes! Nicholls was valuable for the information but you didn't have much on your books to compete for this area. Goodluck with this rapidly growing industry! Show additional information
Excellent customer relationships. Always willing to answer questions and explain in layman's terms.
As with all suppliers it is very hard to compare as they use different panels and different inverters, but as a "gut feeling" I felt this was the best value for money.
Their personal intervention and interaction was excellent. Show additional information
As with all suppliers it is very hard to compare as they use different panels and different inverters, but as a "gut feeling" I felt this was the best value for money.
Their personal intervention and interaction was excellent. Show additional information
The industry is 'ignorant'. Questions asked by 'receptionists' which are not at all relevant to the task at hand. Supply dates not achieved. Can give details if required.
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The smart meter is going to take 40 working days to install. The digital meters we have at the moment may add the solar power created onto our account. The digital meters were not made for solar power so we were told to leave them off until the smart meter is installed. That is quite disappointing that we have to wait so long for the power to be put back into the system.
I was also disappointed with trying to speak to the power supplier to get information off them to make sure we would get the .66 c feed in tariff. I was on the phone twice on hold for 50 minutes plus, and then they would give me no guarentees that we would get the high feed in tariff.
I just wait and hope. Show additional information
I was also disappointed with trying to speak to the power supplier to get information off them to make sure we would get the .66 c feed in tariff. I was on the phone twice on hold for 50 minutes plus, and then they would give me no guarentees that we would get the high feed in tariff.
I just wait and hope. Show additional information
I found it was very complicated to compare one system to another, they could not even agree on average hours of sunshine, and quotes seemed to have various extras in or out. Ekoenergy was prepared to lower their price in regard to elevating brackets which we did not need in our situation.
I felt I was getting a fair deal from them and accepted their quote. I cannot answer the question of value for money:I am satisfied here, but other conditions could apply elsewhere, and my recommendation would be misleading.
The system is not switched on yet, but the panels and inverter appear to be well made, so my 4 star rating for quality of system is based on this, and not proven performance. Show additional information
I felt I was getting a fair deal from them and accepted their quote. I cannot answer the question of value for money:I am satisfied here, but other conditions could apply elsewhere, and my recommendation would be misleading.
The system is not switched on yet, but the panels and inverter appear to be well made, so my 4 star rating for quality of system is based on this, and not proven performance. Show additional information
The system isn't installed yet. However, all is running as scheduled, good customer service, great value for money, EkoEnergy weren't too pushy for a sale, so far very happy. Solarquotes .com.au were a fantastic help from start through, with small but very useful tips where and how to save power here and there, which I found extremely important to establish prior to installing solar panels. Highly recommend Solarquotes.com.au
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The brackets used to install the system under the tiles has resulted in stormwater damage. Tiles were lifted about 20mm and not re-sealed.
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As we have an old style meter we have immediate benefit as the meter reverses when panels are generating. Unfortunately ETSA will not install the next stage until end of September so there will be no payment for unused energy until then but at least we do have immediate benefit.
EkoEnergy took care of all paperwork even contacting ETSA on our behalf and we had nothing at all to do. Electrician sent was first class and done an excellent job. Only had our system for three days so haven't found anything going wrong but from our experience so far would expect quick response to any problems . Show additional information
EkoEnergy took care of all paperwork even contacting ETSA on our behalf and we had nothing at all to do. Electrician sent was first class and done an excellent job. Only had our system for three days so haven't found anything going wrong but from our experience so far would expect quick response to any problems . Show additional information
Yes! You were a great help with lots of information thank you.
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Had several quotes and found Eko Energy best overall for our budget and quality of system. Excellent service and fast installation. All our questions were answered straight out without the complicated sales pitch jargon. Have recommended to family and friends. Still early to see results but nice to see our meter going backwards. Look forward in seeing results :)
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So far service has been good, due to be installed between 12th and 27th May.. Time will tell if its any good, won't it!!!!
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We received quotes only from Mark and Eko.
Having done most of the research. I found your 7 lessons tedious and repetative as well as lecturing to the converted. Show additional information
Having done most of the research. I found your 7 lessons tedious and repetative as well as lecturing to the converted. Show additional information
I am not really comfortable in this survey untill it is installed and running, until so some answers in rating supplier may not be accurate
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EcoEnergy arranged on-site inspection, followed by quotes showing full details.
The appoinment for installation was delayed by a week due to wet weather but the installation was completed the following week in a professional manner. I am very impressed by EcoEnergy, the staff involved and the quality of the system installed. Show additional information
The appoinment for installation was delayed by a week due to wet weather but the installation was completed the following week in a professional manner. I am very impressed by EcoEnergy, the staff involved and the quality of the system installed. Show additional information
At the moment we are sorting out our final quote with eko energy. We have not had it installed but were very pleased with the professionalism and the way they return calls.
We also got three quotes Seymour field days. We only got two responses through the people you suggested. Show additional information
We also got three quotes Seymour field days. We only got two responses through the people you suggested. Show additional information
Other service providers could learn a thing or two about customer service from EKO
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It is very hard to compare "apples with apples" when gathering information regarding solar systems. Every installer seems to have slightly different specs. We chose Eko Energy as their price was the most competitive, with flexible payment options and an extensive warranty.
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One of the 3 suppliers you recommended for a quote is the local agent for this supplier.
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Eko Energy are very professional. They always return phone calls and go out of their way to resolve any problems or issues. I have not had the system long enough yet to judge its effect on my bills, but the readouts on the inverter show it to be performing as expected.
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This firm was highly recommended. I also had all my questions answered promptly. They also kept in touch frequently.
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There was a fair bit of salesman pressure to close a deal.
Subsequently, cheaper prices were advertised - not necessarily by the same firms.
It is very difficult for me to assess the quality of the solar panels offered by each. It seem all claim their panels and service are of top quality. Show additional information
Subsequently, cheaper prices were advertised - not necessarily by the same firms.
It is very difficult for me to assess the quality of the solar panels offered by each. It seem all claim their panels and service are of top quality. Show additional information
to be installed in 6 weeks then i can coment on system
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Macfarlanes also quoted. They were great. Came to the house; informative; helpful but much dearer. After we made the decision they came back with a lower cost option.
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