SolarEdge solar inverters reviews
4.7
Leave a review Based on 1663 ratings Aus Ranking
- 5 star 1335
- 4 star 273
- 3 star 20
- 2 star 8
- 1 star 27
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SolarEdge Customer Service: 1800 465 567
SolarEdge is an Israeli inverter company founded in 2006. It is best known for pioneering the concept of a string inverter matched with individual 'DC optimisers' on each solar panel. These optimisers allow:
- individual panel monitoring
- individual panel optimisation (i.e. shade or dirt on one panel will not affect the other panels as in a conventional setup)
- rapid shutdown of panels in the case of an emergency
- slightly more energy generation over the lifetime of the system
- A smaller string inverter because the Multi Power Point Tracking (MPPT) is all done at the panel.
SolarEdge's inverters have historically had a good reputation for reliability and efficiency. In 2018 one reviewer saw signs of emerging poor reliability, while other installers adore the little optimisers and say they've had very few issues.
SolarEdge inverters are compliant with current remote shut down regulations and approved in a number of Virtual Power Plant (VPP) programs across Australia.
Among the safety features of SolarEdge inverters are integrated SafeDC and Rapid Shutdown technology that automatically de-energises DC cables’ to a "touch safe" 1V whenever the inverter is switched off.
SolarEdge offers a comprehensive monitoring platform with live solar electricity production and household energy consumption through the mySolarEdge app. This enables you to see how much solar electricity is being used by your home, how much is flowing into the grid and how much grid electricity you are importing.
According to company, more than 2.5 million SolarEdge inverters and over 60 million power optimizers have been shipped worldwide since 2010.
SolarEdge Inverter Warranty Notes
SolarEdge have one of the best standard inverter warranties in the industry at 12 years, which can be extended to 20 or 25 years. The optimisers are warranted for 25 years.
Here in Australia, the company is based in East Melbourne and they have field technicians across the country.
However, your first port of call in case of a warranty issue is the original installer. Regardless of what that business may say; they are the party responsible for addressing warranty issues.
If the original installer has disappeared, SolarEdge advises customers should contact their Australian office on the number listed above. SolarEdge will then refer an installer in their network to the customer, who will then diagnose the issue and assist with rectifying the problem.
If you have a SolarEdge inverter installed, feel free to share your experience with us by hitting the blue button above.
SolarEdge Solar Inverter Reviews
Very impressed with the monitoring software available with the SolarEdge inverter.
The SolarEdge Energy Hub allows a DC coupled battery to be added later as well as an electric vehicle charging point.
Bought From: Solaire Connect Show additional information
The SolarEdge Energy Hub allows a DC coupled battery to be added later as well as an electric vehicle charging point.
Bought From: Solaire Connect Show additional information
Bought From: Hello Sun
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Bought From: Helioenergy
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Having diagnostics (live and historical) via wifi to phone app is sensible and a positive. The inverter is 6 KW and optimised with 20 year warranty (we paid a relatively modest amount for extension from regular 12 year warranty) on the inverter and 25 year warranty on optimisers.
Bought From: Sunface Solar Show additional information
Bought From: Sunface Solar Show additional information
Bought From: SolarBright
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Bought From: Halcol Energy
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Bought From: Halcol Energy
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Bought From: Signature Solar Pty Ltd
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Silent running.
Bought From: SEM SA Show additional information
Bought From: SEM SA Show additional information
Good monitoring app
Bought From: Huglo Solar Show additional information
Bought From: Huglo Solar Show additional information
Bought From: Zeneco Energy
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Bought From: SolarBright
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Still very early days but so far very happy
Bought From: Smooth Current Electrical Pty Ltd Show additional information
Bought From: Smooth Current Electrical Pty Ltd Show additional information
Bought From: Goliath Solar and Electrical
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Bought From: SolarPro
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I'm confident the Solar Edge inverter is a quality product based on what I've read and information provided by the salesperson and installer's volunteered opinion.
Bought From: Adelaide SolarSafe Show additional information
Bought From: Adelaide SolarSafe Show additional information
Bought From: Adam Solar
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Nice monitoring application, however I have found the Android App can be out of sync with the Laptop version,
The example here is when we experienced suburb wide blackouts, the laptop app clearly showed solar production ceasing, (big empty gap), but the phone app did not. Not a big one, but worth noting
Bought From: MJ Solar Solutions Port Stephens Show additional information
The example here is when we experienced suburb wide blackouts, the laptop app clearly showed solar production ceasing, (big empty gap), but the phone app did not. Not a big one, but worth noting
Bought From: MJ Solar Solutions Port Stephens Show additional information
Bought From: Solar Wholesalers
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Bought From: Tru Blu Solar Co
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Bought From: Sapphire Beach Solar Pty Ltd
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It is a large invertor and we ended up putting it on the inside wall of my garage, rather than on the outside wall. Even though the invertors are more than capable of operating in all weather conditions, I found the suggestion that installing it under cover to be a good one as it ended up being out of the way. There is not a display on the invertor showing the production and other information which I would have preferred (as some other brands have) but the APP on the mobile phone and the like on the computer gives an instant readout via the WiFi and does the job just as well. It is not a criticism, more an observation and it is probably a better system for monitoring the production when on line.
Bought From: Macarthur Solar Show additional information
Bought From: Macarthur Solar Show additional information
A very neat system with a great app for providing up to date info
Bought From: Sapphire Beach Solar Pty Ltd Show additional information
Bought From: Sapphire Beach Solar Pty Ltd Show additional information
Bought From: Natural Solar
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Bought From: Infinite Energy WA
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I still don’t understand what does 155% oversizing means in the brochure but all advise I get is only 30% maximum allowed.
Bought From: SEA Solutions Australia Show additional information
Bought From: SEA Solutions Australia Show additional information
Bought From: Adelaide SolarSafe
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Bought From: Westsun Solar
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Bought From: SolarPro
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This SolarEdge inverter also has the option to charge your EV directly from the inverter. However, the charging cable does NOT come with the inverter and the solar company has quoted another $1,100 to purchase it.
The SolarEdge app is great, but doesn't allow me to view consumption--only production.
Bought From: Smart Energy Answers ACT Show additional information
The SolarEdge app is great, but doesn't allow me to view consumption--only production.
Bought From: Smart Energy Answers ACT Show additional information
The Wi-Fi app on your smart phone display gives up to date information on your solar system and how the panels are operating . The monitor system also easily understood.
Bought From: Testar Energy Solutions Adelaide Show additional information
Bought From: Testar Energy Solutions Adelaide Show additional information
Bought From: Solaire Connect
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Bought From: Solaire Connect
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Bought From: Solaire Connect
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The standard performance app only gives the overall generation from the system. Some weeks ago I asked Solaredge how I can get the output from each panel as 'm interested in the shading effects but they have not responded.
Bought From: Solar Blast Show additional information
Bought From: Solar Blast Show additional information
We asked for the energy monitor as an optional extra. This was a very good choice.
Bought From: Solaire Connect Show additional information
Bought From: Solaire Connect Show additional information
Couldn’t connect to my main wifi - could be that software blocked it - need to re-try. Also think the connection of the monitor needs checking - it looks to be confusing what is being sent to, and bought from the grid. RK have said they will check this when fitting the remaining optimiser.
Bought From: RK Solar And Consulting NSW Show additional information
Bought From: RK Solar And Consulting NSW Show additional information
Bought From: Solahart Newcastle NF
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After only 4 years the SolarEdge inverter broke.
Bought From: CSA Services
Bought From: CSA Services
Manufacturer Reply
Hi Steve, Michelle here from the SolarEdge customer care team. I'd like to assist you. Can you please email me directly with your problem, [email protected] Show additional information
One star because my experience when my Solar Edge inverter failed while under warranty was of extremely poor and slow customer service by Solar Edge.
In February my 2.5 year old solar system stopped generating. A phone call to my installer resulted in me performing some simple tests on the inverter. He was of the opinion immediately that the inverter had failed and told me to open a case with Solar Edge.
I called the 1800 number on their website on which there was a recorded message to send a message to an email address. I sent the email and received an automatic response that you could not open a case by email since 1 July 2021 (so their recorded message had not been corrected in over 7 months!) The email stated you could open a case by calling the 1800 number (nope – already found out that didn’t work) or via the website. So I finally managed to open a case via the website.
(After I opened the case this showed as an “open case” on my account on the SE website. However part way through the process when I was on the site to initiate a web chat with them it showed no open cases. SE informed me they had “transferred” the case to my installer – apparently the open case can be seen on either my account or my installers but not both. They didn’t seem to see any problem with this.)
Two weeks went past with nothing from SE. Finally I received a formula email asking me to identify my installer so they could transfer the case to him. I did this – but why it took 2 weeks just to ask this question is beyond me – and in any event they knew who the installer was – his details appeared on the home page for my site on their website!
Ten days pass and I get another email from SE – my installer has no capacity and so I need to find a new installer. I spoke to my installer to find out SE wanted him to attend site to perform various tests to confirm what the problem was. While he was happy to do this he is a small operation and was in the middle of a large industrial install – so he had not had the capacity to do it. I contacted SE and asked they arrange some one to run the tests – the only point being for them to be satisfied that the problem was a fault in their inverter. They refused and said this was my problem – but did offer to put me in contact with another SE approved installer. I contacted the new installer who were surprised SE has suggested them – saying they would never run tests on a system installed by some one else as SE might them blame them for the failure!
So I chased up my original installer who came to site when he could and ran the tests asked for by SE – which confirmed the inverter had failed. He provided these results to SE and we waited some more. SE then decided they wanted some more tests done, so after a further wait due to the bad weather my installer came again to site and performed a further set of tests. Once again these confirmed that the inverter had failed.
Finally 2.5 months after this started SE confirmed they agreed that the inverter had failed. Another week goes past with nothing so I contact SE and ask when the replacement inverter will be delivered. I am told “the logistics team are working on it”. Another week passes and I contact SE again and ask the same question. I get the exact same answer. I tell the contact person that I am not happy with the response and that I want the issue elevated and for some one senior to call me within 24 hours. This is about 5pm on a Monday. At 11am the next morning the door bell rings - it is the new inverter being delivered by courier. Did my demand to speak to a manager prompt action? Possibly - however given the time frames I suspect in fact the inverter had already been dispatched when I contacted SE on the Monday evening but their systems are too poor for the person I was dealing with to see that?
My installer installed it same day – solar finally back up. I lost 3 months solar production and spent a lot of time chasing SE. Some of that delay was due weather, some was due to the limited capacity of my installer – but my installer is not providing the warranty on the inverter – SE is! Given my experience I would hate to think what would happened if my installer had gone out of business! Clearly a significant part of the delay was simply due to inactivity and inefficiency by SE. On top of that throughout the process I felt it was on me to constantly chase and apply pressure as otherwise it would drag on for ever.
A final comment. Each time you complete a webchat session with SE you are asked if your issue has been resolved and whether you are satisfied. On multiple occasions I completed this noting my very high level of dis-satisfaction. No one from SE ever contacted me to seek to address this.
Bought From: Redshift Solar Show additional information
In February my 2.5 year old solar system stopped generating. A phone call to my installer resulted in me performing some simple tests on the inverter. He was of the opinion immediately that the inverter had failed and told me to open a case with Solar Edge.
I called the 1800 number on their website on which there was a recorded message to send a message to an email address. I sent the email and received an automatic response that you could not open a case by email since 1 July 2021 (so their recorded message had not been corrected in over 7 months!) The email stated you could open a case by calling the 1800 number (nope – already found out that didn’t work) or via the website. So I finally managed to open a case via the website.
(After I opened the case this showed as an “open case” on my account on the SE website. However part way through the process when I was on the site to initiate a web chat with them it showed no open cases. SE informed me they had “transferred” the case to my installer – apparently the open case can be seen on either my account or my installers but not both. They didn’t seem to see any problem with this.)
Two weeks went past with nothing from SE. Finally I received a formula email asking me to identify my installer so they could transfer the case to him. I did this – but why it took 2 weeks just to ask this question is beyond me – and in any event they knew who the installer was – his details appeared on the home page for my site on their website!
Ten days pass and I get another email from SE – my installer has no capacity and so I need to find a new installer. I spoke to my installer to find out SE wanted him to attend site to perform various tests to confirm what the problem was. While he was happy to do this he is a small operation and was in the middle of a large industrial install – so he had not had the capacity to do it. I contacted SE and asked they arrange some one to run the tests – the only point being for them to be satisfied that the problem was a fault in their inverter. They refused and said this was my problem – but did offer to put me in contact with another SE approved installer. I contacted the new installer who were surprised SE has suggested them – saying they would never run tests on a system installed by some one else as SE might them blame them for the failure!
So I chased up my original installer who came to site when he could and ran the tests asked for by SE – which confirmed the inverter had failed. He provided these results to SE and we waited some more. SE then decided they wanted some more tests done, so after a further wait due to the bad weather my installer came again to site and performed a further set of tests. Once again these confirmed that the inverter had failed.
Finally 2.5 months after this started SE confirmed they agreed that the inverter had failed. Another week goes past with nothing so I contact SE and ask when the replacement inverter will be delivered. I am told “the logistics team are working on it”. Another week passes and I contact SE again and ask the same question. I get the exact same answer. I tell the contact person that I am not happy with the response and that I want the issue elevated and for some one senior to call me within 24 hours. This is about 5pm on a Monday. At 11am the next morning the door bell rings - it is the new inverter being delivered by courier. Did my demand to speak to a manager prompt action? Possibly - however given the time frames I suspect in fact the inverter had already been dispatched when I contacted SE on the Monday evening but their systems are too poor for the person I was dealing with to see that?
My installer installed it same day – solar finally back up. I lost 3 months solar production and spent a lot of time chasing SE. Some of that delay was due weather, some was due to the limited capacity of my installer – but my installer is not providing the warranty on the inverter – SE is! Given my experience I would hate to think what would happened if my installer had gone out of business! Clearly a significant part of the delay was simply due to inactivity and inefficiency by SE. On top of that throughout the process I felt it was on me to constantly chase and apply pressure as otherwise it would drag on for ever.
A final comment. Each time you complete a webchat session with SE you are asked if your issue has been resolved and whether you are satisfied. On multiple occasions I completed this noting my very high level of dis-satisfaction. No one from SE ever contacted me to seek to address this.
Bought From: Redshift Solar Show additional information
Very happy with the optional app which provides comprehensive information on household electrical usage matched to solar production
Bought From: Impressive Electrical and Solar Pty Ltd Show additional information
Bought From: Impressive Electrical and Solar Pty Ltd Show additional information
Works really well, can tell it’s a quality product
Bought From: Impressive Electrical and Solar Pty Ltd Show additional information
Bought From: Impressive Electrical and Solar Pty Ltd Show additional information
Bought From: South Beach Solar
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Bought From: DQ Electrical Pty Ltd
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33 x MSquare 350w panels - working very well.
SolarEdge inverter generally works very well but occasionally loses touch with Wifi and the connection needs to be reset.
Bought From: Partners in Energy Pty Ltd Show additional information
SolarEdge inverter generally works very well but occasionally loses touch with Wifi and the connection needs to be reset.
Bought From: Partners in Energy Pty Ltd Show additional information
SolarEdge has 19 solar inverters in our database
| Model | DC Voltage | AC Power | Efficiency |
|---|---|---|---|
| 15K | 680-950 | 15000 | 98.00 |
| 16K | 680-950 | 16000 | 98.00 |
| 17K | 680-950 | 17000 | 98.00 |
| SE10.5K | 680-950 Vdc | 10500 | 98.00 |
| SE10K | 680-950 Vdc | 10000 | 97.60 |
| SE12.5K | 680-950 Vdc | 12500 | 98.00 |
| SE12K | 680-950 Vdc | 9000 | 98.00 |
| SE2200 | 270-450Vdc | 2200 | 97.60 |
| SE3000 | 270-450Vdc | 3000 | 97.60 |
| SE3300 | 270-450Vdc | 3300 | 97.60 |
| SE3500 | 270-450Vdc | 3500 | 97.60 |
| SE4000 | 270-450Vdc | 4000 | 97.60 |
| SE4600 | 500 | 4600 | 97.60 |
| SE5000 | 270-450Vdc | 5000 | 97.60 |
| SE5K | 5500 | 5000 | 0.00 |
| SE6000 | 270-450Vdc | 6000 | 97.60 |
| SE7K | 680-950 Vdc | 7000 | 97.00 |
| SE8K | 680-950 Vdc | 8000 | 98.00 |
| SE9K | 680-950 Vdc | 9000 | 98.00 |
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