EcoSmart Energy Group Reviews

Based on 55 ratings Aus Ranking

  • 5 star 38
  • 4 star 16
  • 3 star 1
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.70
  • System Quality
    4.78
  • Customer Service
    4.89
  • Installation
    4.80

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About EcoSmart Energy Group, Solar Installers

EcoSmart Energy Group
Gold Partner
EcoSmart Energy Group is a SolarQuotes Client (what does this mean?)

Eco Smart Energy Group is a locally owned and operated company leading the way with innovative home comfort and energy solutions for today’s customer.

 

Since 2009 we have strived to behave differently to our competitors by personalising the experience with our customers whilst providing tailored, high quality and innovative energy solutions. We are committed to help our customers achieve Energy Freedom by offering a complete package of solutions including Solar, Battery Storage & Heating and Cooling.

 

We are dedicated to leading the way with technology and are constantly engaged in researching and new products that provide a better sustainable and economic future for our customers.

 

Eco Smart is proud to announce the introduction and development of our very own testing facility that will be located at our office and first class showroom at 3/277-281 Sir Donald Bradman Dve, Cowandilla.

 

We recognise and value the benefits of being able to test multiple panel and inverter configurations under varying conditions to provide real time system performance that is free of misleading salesmanship. The products we sell will be tried and tested and on show for our clients to see the performance for themselves .

 

The completion of our showroom and testing facility is expected to be in May 2019.

 

If you’re looking for honest and professional advice and a true customer experience without the pushy sales tactics please give us a call or come in and visit us in person.

 

EcoSmart Energy Group Solar Reviews

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Exceptional Installers

We were very happy form start to finish with Eco smart. Amazing customer service and installation, everything went smoothly and without an issue. Show additional information

Great communication and service. Friendly well informed info and took care of all my needs

Yes.. But I'm still waiting for the system to be up and running due to a smart meter installation from my energy provider Show additional information

Great product, great price, very easy to deal with, highly recommend EcoSmart Group.

From the initial enquiry it was very easy to get information from Adam. The quote was highly competitive and Adam took time to explain all aspects of the process and systems I was looking at. Installation took place within a week and the system was up and running. The installers were excellent and very easy to deal with. They are helping with grid connection which will hopefully be completed within a week of installation of the system. I would highly recommend EcoSmart Group. Show additional information

Very Happy Customer

Absolutely wonderful, everything went smoothly and would highly recommend this company, the installers were very friendly and the salesmen was amazing... Overall it was a very enjoyable experience !! Show additional information

Thank you for your excellent customer service

Adam was very good with his follow up service. The team is punctual and very reliable, everything was explained really well.
goods job!
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Should have done this years ago !!

Great company to deal with start to finish . Installers where tidy and punctual . Can’t recommend this company enough . My bills are lottery nothing and from $1000 a quarter to nothing is a no brainer !!! Get Solar and Use Ecosmart !! Show additional information

service & product has meet all expetations and is delivering the required financial gains as expected.. thank you

service & product has meet all expetations and is delivering the required financial gains as expected.. thank you Show additional information

Would recommend

The company was a pleasure to deal with. The initial 'phone calls were informative, without being demanding of a commitment. The rep visited when he said he would and discussed all aspects of the proposal. The tradesmen arrived when they said they would, and worked hard to get the install done on time. The standard of the work is extremely high, with other people commenting on the 'little touches' that make one company far superior to others. I had some questions about monitoring the system and not only did I get a call back to ensure I fully understood, but I got a call a while later to check I was still happy. I would not hesitate to recommend this company to anyone considering an investment like this. Show additional information

Great Company. Easy from start to finish!

Martyn Cosford was fantastic from the first interaction, he was most helpful and answered all questions thoroughly. He was very knowledgeable with the product he was selling/quoting. Martyn made the process so comfortable and easy.

Installation was longer than i expected (however i had not done this before so didn't really have idea of how long it would take), the guys that were doing the install were great, keep me up to date of how things were progressing throughout the time they were there, they were tidy, cleaned up after themselves well. They stepped me through the phone app and how to use that, also very helpful.

Customer service was fabulous from the first contact to the finish, I couldn't fault anyone i dealt with. Everything including connections were taken care of for me, I just had to turn it on when i got the go ahead to do so (which Martyn went out of his way to help with).
Thank you, I will be recommending to family and friends.
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Its early days yet, but feeling confident. Show additional information

Fantastic company to deal with

The Sales Process went smooth. Our Sales Person Adam was fantastic from start to finish.
The Installation was quick and without and issues.
Customer service was great... Great follow up through the sales process and great after sales service
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Efficient, professional installation

Sales consultant, Martyn, is knowledgeable, supportive, not 'pushy' and willing to propose alternative solution(s) upon request. Competitive quote. The installation proceeded in a timely, professional manner with zero waste. Grid connection, arranged by Ecosmart, is awaiting installation of import-export meter which retailer's agent has confirmed will occur within obligatory time-frame. Show additional information

Very honest and helpful

A great overall experience. Adam was very helpful explaining the products and assisting me with my housing trust and retailer paperwork. The installation team were very polite, respectful and efficient. I would highly recommend Adam and his team to anyone looking to purchase a solar system. Show additional information

Not much room for improvement

Brilliant job right from the start. Adam came on site to inspect and discuss options, capabilities, etc. He answered any and all questions in a clear concise manner. We were very comfortable with the entire process.

The installation was completed in a few days, dodging some nasty weather, and the team was friendly and efficient. Clean up was splendid.

This organization deserves accolades - 10 out of 10 in all categories. Information flow has been a breeze. Easily the smartest choice. When you spend money on quality, the cost is quickly forgotten. When it's time for back-up storage I know where we will be going!

Great job Adam, Matthew, Aaron, Tom & Melissa.
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Solar Install

These guys are so helpful explain everything clearly cant praise them enough. The installers were brilliant. Very polite and helpful. Customer service is excellent eg quick response to emails and phone calls you cannot fault this company. Therefore if you are thinking Solar contact these guys you wont be disappointed!! Show additional information

Fantastic!

Adam and the gang at EcoSmart were great to deal with. Could not fault anything. Adam designed and tailored a solar system for our needs. I would highly recommend EcoSmart Energy Group. We can not wait to see the savings on our next electricity bill. Show additional information
Eco smart and the electrician did everything they could to make sure things ran smoothly and despite a weather delay the system was up and working with minimum fuss. Show additional information
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Ecosmart made getting solar panels a breeze. All paper work was done for us taking away extra hassles
The job was done quickly and the site was left tidy.
Cheers Chris.
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System installed but awaiting installation of new smart meter to connect to grid.
Very prompt with initial response time & site visit. Quotation received same afternoon. Installed within 2 weeks of placing order. Install guys very friendly and businesslike.
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Adam is a very approachable man and is very honest to deal with Show additional information
Adam was a great help and his service techs did a professional job at my property. Show additional information
Installation was completed efficiently without any problems. After sales service was excellent when a small issue with the inverter was detected. I was constantly updated with the status of the problem and felt Ecosmart were doing everything possible for a speedy resolution. Highly recommend. Show additional information
We couldn't be happier with our choice of a local South Australian company. Right from our first meeting with Adam we felt much more comfortable in making decisions about what is quite a complex purchase. We were given options and detailed explanations. The installation itself by Matthew and his team was excellent. The follow up service has been outstanding and we would highly recommend the EcoSmart team. The system is working very well and with a smart meter installed we are able to easily monitor our energy use and feed-in to the grid. Show additional information
Adam and his team from EcoSmart Energy Group very helpfull with all aspects from selecting a system to installation and commissioning system
plus followup on completion. Yes I would recommend them to others.
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Very professional company who accommodated our tricky access requirements during construction. Show additional information
The installers come on time, they were nice and also cleaned up after themselves.
When I thought there was a problem with it they came out very fast to check but the problem was my kids turned off the switch. They were nice enough not to charge me a call out fee.
If I could give 6 star rating I would.
Keep up the great work.
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I was in the market for a solar system in Adelaide for some time. Following receipt of quotes from several suppliers, the exceptional customer service, expertise, and genuine commitment from Adam and his team to structure a system that meets our needs (not theirs) was what influenced our decision to engage EcoSmart Energy Group. In my opinion, you will not find a more passionate expert in the field of solar - and it can be complex if you are not in the know. Hands down best experience encountered from; planning, installation, through to system operation (after electricity supplier has completed the upgrade). EcoSmart is an end to end solution, with quality products - you will not be disappointed should you engage their services. Show additional information
Quote and organisation process was straightforward and very accomodating to our needs. Special conditions and payment plan were very helpful in the pre christmas lead up.

Installers were prompt and work was done in a timely manner even though there were poor weather conditions that delayed it a little. Installer efficient and tidy, we are actual looking forward to our first bill to see how it has changed.
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From start to finish, this aspect of building a new home was the easiest and most enjoyable because Ecosmart delivered on promises and service was awesome. I had some queries early on and the response was timely and sincere. Well done team. Show additional information
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We chose Eco Smart to install our solar system in September last year and couldn’t be happier, the sales guy “Marty" was amazing and the installation was flawless. We received our first electricity bill in January and are already almost $200.00 in credit. Happy to recommend Eco Smart to as many people as possible AAA+ Show additional information
Our experience with ecosmart from end to end was outstanding. They were engaging, set out our options and anticipated benefits in a very clear way and delivered on all of their promises. The installation was on time and perfectly finished. We've been very happy with the performance of our system and the reduction in our energy bills. I'd have no hesitation in recommending ecosmart to anyone interested in a good quality product with the best possible service. Show additional information
This company was an absolute pleasure to work with. The price and quality were the best out of 5 comparable quotes. The customer service especially went above and beyond. Everything was made so easy and communication was brilliant. After care and follow up as well as ongoing advice has been outstanding. I could not recommend them enough and have already to family and friends. Show additional information
I can not express the 5 star customer service I received from Ecosmart. My installation was done promptly from there it went down hill. I live in a free standing block of units and had approval for solar. As the houses were built in the 1990's they had old meters. ALG and SA power network gave me literally 5 months of hell, giving me the same story of 'your case has been escalated'. I then went to the ombudsman where i was shut down and nothing they could do. So at this point I had solar panels I could Not use as AGL would not install the correct meter. After much heartache I called Adam the Manager of Ecosmart and he worked tirelessly trying to get a new meter for me, he also spoke to anyone and everyone who would listen, finally he found what bracket I needed and he personally arranged for this to happen. I personally believe if I had gone with anyone else or someone interstate they would not of have been able to take my case to the next level, nor do I think they would of spent the time working with me for months to make it happen and the amount of phone calls to the appropriate people. Adam was also understanding to my health as I keep getting rare tumours and was about to go in for my 8th procedure. His consideration and kindness was dearly appreciated.
I have just now finally got my first 3 month electricity bill and am over the moon with the results. I did pay extra to have the fronius inverter but I know this decision will be worth it in the long run. Thank you Ecosmart for everything. You are worth every bit 5 stars and I still to this day recommend you. Thank you
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Adam and his team provided exceptional service. The sales team was informative and knowledgeable..and not pushy. The quote was detailed and clear. The installers were detailed and clearly took pride in there work. The back up service has been amazing. After much research and several competitive quotes I am rapped that I chose EcoSmart.

Thanks
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There are so many options to consider when deciding on a Solar package and Eco smart were frank and honest with the recommendations. Installation was fast and professional. Excellent suppliers. Show additional information
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Adam from Ecosmart was the ultimate pro. I shopped around to get several quotes and whilst Ecosmart were not the cheapest, their customer service, product knowledge and transparency around the pros and cons of each of the different solar panel and inverter types ultimately made it a simple decision for me to go with them. Ecosmart were the first supplier I visited and the information they provided was invaluable in helping test other suppliers and their product knowledge and openness on their product offerings. Show additional information
Cannot fault any of the service we were provided and the system was installed in a timely manner. Show additional information
Great company to deal with from start to finish. Genuine sales people who know their craft. Excellent quality!! Show additional information
This company give you additional insights of products and how to utilise these products to provide greater saving. They delivered what they promised. Show additional information
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Once I settled on the size of the system and signed for the installation everything went according to the plan. The installation was completed within the day allotted and has been working beautifully ever since. The aim of the investment decision was to eliminate electricity bills. I've had my first electricity bill and I'm in credit for $13. The most recent heat wave will test total production V's usage in summer conditions. Air-conditioning was used during night time hours so the next bill will be a good test for the overall effectiveness of the system. Show additional information
We had previously contacted another solar company to purchase a new system as the old one that came with our house was not performing at all. The first company were great initially but then became very difficult to deal with and in the end the lies were well and truly under way.

I contacted EcoSmart after they came up in a google search to just clarify some things we were being told. The morning I rang, I spoke with the owner and to say that he was just amazing, professional and knowledgeable was an understatement. We purchased our system through EcoSmart based on that initial conversation and couldn't be happier. From initial contact through the purchase process, the installation phase etc, I just couldn't speak highly enough of EcoSmart. There are a number of other companies that could certainly take a leaf out of their customer service book. If I could rate them an infinite number of stars, I most certainly would!!
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