LG Chem solar batteries reviews
Based on 102 ratings Aus Ranking
- 5 star 79
- 4 star 13
- 3 star 4
- 2 star 3
- 1 star 3
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LG Chem (nowadays known as LG Energy Solution) have been in the battery business for a very long time - so they know a thing or two about whacking together, err, carefully crafting battery systems. The company began mass production of Korea's first lithium-ion batteries way back in 1999 and by the end of 2011, it was the world's third-largest manufacturer.
While LG somewhat lacks the glitz and glamour of Tesla, it's been a quiet achiever on the Australian home energy storage front and its solar batteries have been quite popular here.
Its flagship products are the LG Chem RESU range of solar battery systems, with current models ranging in capacity from 6.5kWh to 13kWh - but there's also the Prime RESU available in 16kWh capacity. It's important to note that whatever model you get (aside from the Prime 16H), the capacity noted is nominal. Useable capacity will be lower - for example, the LG RESU 13 has a nominal capacity of 13.1kWh and a useable capacity of 12.4kWh.
The power rating ranges from 4.2kW steady, 4.6kW peak (for 3 seconds) for the RESU 6.5 to 5kW steady, 7kW peak (3 seconds) for the RESU 13, so it has a fair bit of grunt.
For more specifications on various models, check out our battery storage comparison table.
Just a note on LG Chem vs. LG Energy Solution - back in late 2020 LG Energy Solution came into being and the “Chem” word has since been dropped from battery names.
LG RESU Pros And Cons
Among the benefits of the LG RESU batteries is it can be used in both off-grid and hybrid setups. It's also a compact battery thanks to the use of lithium nickel manganese cobalt oxide (NMC) technology, but NMC tends to have a shorter cycle life and degrades more rapidly than chemistries such as Lithium Iron Phosphate (LiFePO4).
One of the drawbacks of the battery is it is warranted to 45ºC ambient temperature - but this is only problematic in some parts of Australia (although "some" is growing due to climate change impacts).
While on the topic of weather, these batteries are IP55 rated, so they can be installed outdoors as well as indoors.
LG Battery Recall
LG batteries haven't been without issues. In early 2021, LG Energy Solution Australia launched a recall for various LG Chem RESU models and battery packs with cells from specific production lots. That recall is still active, with thousands of batteries still believed to be operating without the required fixes as at late May 2022 according to the Australian Competition and Consumer Commission.
IMPORTANT: Affected LG battery packs were also installed in some battery systems from other brands, including:
- Redback SH5000
- Red Earth Sunrise
- Red Earth Drop Bear
- SolaX Power X-cabinet and PowerStation
- Opal Storage
- Eguana Evolve
- VARTA Pulse Neo
If you know of someone with an LG battery or one of the other brands above, please let them know about this recall.
LG Chem RESU Warranty
As with most good quality home energy storage systems these days, the LG Chem Resu has a 10 year warranty. While a manufacturer warranty is only good if the company is around to honour it, Australian Consumer Law comes into play - and the chances of LG going under aren't particularly high. They've been around a long time and there's nothing to indicate that won't continue; however the situation with the recall is unsettling.
The company warrants its batteries will retain at least 60% of storage capacity for either 10 years after the date of the initial installation or for a minimum energy throughput that varies according to model - whichever comes first.
With a solid history in battery manufacturing and still a solid company today, LG Chem may be worth considering if you have your heart set on acquiring a solar battery system; but the recall has taken some gloss off the brand.
If you're one of the many Australian LG RESU owners, others considering a purchase would be curious about your experience - leave a rating and review.
LG Chem Solar Battery Reviews
Bought From: Stored Solar Show additional information
Bought From: Stored Solar Show additional information
One of the worst experiences possible. Took over 12 months to resolve. Replaced LG battery with BYG
First commissioned Solar installation in Sept 2019 with LG RESU10H battery. Battery failed 3 months later - tripping out and would not stay on. Replaced as an RMA 6 wks later. Continuous reports from system of various faults - overvoltage, communication failures, too numerous to mention. Battery did not work as back up for power outages.If grid power was off, we also had no power, even though our wiring setup did NOT allow power to be fed to the grid when there was a blackout. Eventually, in early 2022 (not 2021) I was told by the original installer (not LG) that the battery was subject to a safety recall - note this was the replacement battery after the original failed in 2019. Contacted LG to start recall replacement process and LG advised that replacement would be done by June 2022. Replacement did not arrive so I contacted LG. They advised that there were issues with replacements and they were not able to provide a new ETA. At this point, based on ACCC legislation, it was evident that the LG RESU10H battery met all criteria for goods that are "not fit for purpose" (NFFP). I requested a full refund of the battery cost. LG accepted that NFFP applied and offered a portion of the full cost. LG's view was that we had use of the battery for around 3 years so they applied a warranty type discount. Note that this is contrary to ACCC guidelines. Important - I determined that the battery was NFFP at the start of 2022 and all my subsequent correspondence was on that basis. I asked for my money back only when LG said they had no eta for a replacement. It took till October 2022 for LG to refund the full cost. I used the money to buy a BYD branded battery. Since installation of the BYD in November 2022, we've had no issues. The overvoltage reports have reduced and most importantly, the battery supplies back up power when there is a grid outage. With 42 panels, for around 8 moths a year, our only electricity costs are the AUSNET daily service charge of about 90cents. Answering the above question Day to day - the LG was unreliable, so NOT hassle free. NO, did not charge and discharge for maximum self consumption. Monitoring app is good - SMA portal. When we had the LG, when grid was down, so were we, even when battery was 100% charged. LG battery did NOT work as a backup.
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Doing just fine
After three years and a recent maintenance review our battery appears to be working fine. Our maintenance crew checked for recalls; so far so good.Show additional information
Bought From: Skylight Energy Show additional information
Bought From: Sapphire Solar Show additional information
Bought From: Sunrise Power Solutions Show additional information
Cannot fault it. I am converting to all electric by December and will buy an Enphase 10kW as well to connect to my separate Enphase system of 6.6kW panels. I might have essential circuits backed up to the new battery like fridge, internet, tv, in case our supplier has issues.
Bought From: Amrut Solar Show additional information
Fire risk and not working for 9 months. LG refuse to remove from property!!
Batteries were working fine until voluntary recall. Then initially remotely locked to 75%. With increasing swelling of the cells it was deemed that they pose too high a risk and have been shut down.I have waited patiently for 9 months for 2 X 10resuH batteries.
LG have refused to remove the fire risk from under my house - in fact under the floor of my master bedroom. I have messaged and called them multiple times!
The customer service and contact has been shambolic.
They keep offering to pay for our electricity at 30c/kW (after they've eventually replaced the system - date likely to be a YEAR), but won't give me a date to remove the potential fireballs under my house.
Shame on you.
I want a refund to spend my hard earned cash on technology that won't burst into flame.
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Bought From: Unified Energy Services Show additional information
Bought From: SolarWide Pty Ltd Show additional information
Very poor customer service
My LG Chem battery went into idle mode after LG through SolarEdge uploaded a firmware upgrade. Took LG Chem and SolarEdge 6 hours to notify their customers of the problem. Neither organization have answered their phones or updated their customers on when the system may by rectified.The battery has been off line now for over 48 hours (Friday at around 7:30am) and I can only assume that LG Chem and SolarEdge have thought that their customers can now wait for Monday as their answer system are informing customers that they are in open on weekend.
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Bought From: Home and Energy Sunshine Coast Show additional information
Solar with Battery makes so much sense
We have an 8KW Solar and a 10KW Battery. We also opted for the backup feature allowing the battery to be used in the case of a power outage.The system is hassle free and looks after its self. I monitor the usage from the app provided from the inverter and I could not be happier.
On a sunny day the battery is fully charged by early morning and we then send all the excess to the Grid. When the Solar stops producing the Inverter switches in the battery seamlessly and we draw from that for the rest of the day. Usually we are still discharging the next morning so we have not drawn from the grid at all.
We have had 1 grid power outage and we did not know until I went out to the Shed that is not on the Backup Power and could not turn the light on. All other power in the house ran seamlessly until the power came back on.
I researched the available systems and went with this one because of the Functionality and cost. it has not disappointed at all and i would recommend this battery setup to anybody.
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Bought From: Hielscher Electrical and Communications Pty Ltd Show additional information
12 months in and working well
Seems to deliver as expected. Sometimes thee is a strange low volume high-pitched buzz coming from the battery during discharge. I am advised that this is normal, but it seems odd.Show additional information
On days that are partly cloudy, they can fully charge, then discharge partially during the day and then recharge again. This means they can provide more energy for use - just yesterday battery energy used was 25 kWh due to this multiple charging in one day.
Bought From: All Green Environmental Solutions Show additional information
Bought From: Sunwise Energy PV Show additional information
Bought From: Clipsal Solar Sydney Show additional information
Happy with performance
Battery performance is good. First one did not charge took 2 weeks to get a solution. New one in no problems since 4th year now.Show additional information
Bought From: DQ Electrical Show additional information