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More Green Energy Reviews

Based on 29 reviews

  • 5 star 2
  • 4 star 12
  • 3 star 4
  • 2 star 3
  • 1 star 8

Average Customer Review

  • Value
    3.56
  • System Quality
    3.44
  • Customer Service
    2.76
  • Installation
    3.04

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About More Green Energy, Solar Installers

More Green Energy is a Solar Power Installation company based in Blacktown and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes

More Green Energy Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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I am awaiting the installation date and the project to be completed Show additional information
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Sales or office staff are not very helpful, hard to understand. The installer was terrific, did a very good job, neat and cleaned up after finishing. Only time will tell how efficient it is, here’s hoping. Show additional information
I made the mistake of choosing this company. Their sales team is great at pushing the sale through but the after sales service is absolutely terrible.
An existing system needed a new inverter - it took 6 months and the new inverter now overheats and shuts down every day. I have called and spoken to somebody who said "I'll get onto it straight away". That was a few months ago and nothing has happened. I've tried calling again and the phone rings and rings and then I have to leave a message.
Also, I purchased a system for a friend (silly me!!) and the installers did not follow the instructions and installed the panels in shade. When I complained about the panels in the shade they first said that I called and I okayed the change of installation. I checked call logs on all my phones and there were no calls at all from them. They just lied.

DON'T RISK USING THIS COMPANY - your installation may be fine but if something goes wrong they will not help you.
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Ordered Jinko panels for the installation. On the installation day they tried to install Trina Honeywell. No acknowledgment from them prior to the installation . Asked why they said it better panels. ???? Show additional information
First up, the positives: I paid a low price for a solar installation that is working well and I'm happy with the quality of the products. Everyone that I had contact with from the company has also been pleasant to deal with.

However for me to give this company a two star review, there obviously have to be some negatives as well.
A fair bit of rubbish was left up on the roof.
We had agreed on 16 panels on the western roof and 8 panels on the eastern roof, I ended up with 12 on each side.
The installers stepped on the roof capping (I've also got photos showing fresh boot prints) and dislodged the mortar that way.
They butchered one of the aluminium rails on the roof.
They said that they'd replace broken tiles and I told them that if they broke any, I had spares, instead they didn't tell me when they broke tiles and siliconed them.
There was a fair bit of loose spray foam on the roof.
The inverter is at an angle on the roof.

All in all, I would not recommend this company unless you only cared about price.
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When i first spoke to the sales person I was given all sugar words. But the system didn't work on installation. I did not know that the system failed until I received the Synergy invoice. By then I have paid the money and this company doesn't want to know you. I telephoned and they knew my number and switch on to the busy mode. I finally got in touch with consumer energy who made a settlement between me and this company. But this company would respect the settlement and didn't fulfill the settlement. Tell lies and very untrustworthy.

Will never reveal their mobile telephone numbers. Worst company I ever dealt with in my life.

I will never never ever ever recommend this company to even my enemies.
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The vendors you suggested weren't very responsive and significantly more expensive. I got the impression they were flat chat with other clients.
Installation done by Russ Safe from Blackhead who did a fantastic job.
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Stay away from these unprofessionals. Installed solar system, connected things in a wrong way in the meter box, when AGL tech came to install solar meter, he couldnt install it. It's almost 1.5 months , until now I never able use the solar, like wasted $4000 for nothing. no phone calls returned so far, kept calling them to make things right in the meter box. Very unprofessional company. Stay away from this ppl Show additional information
Eva from MoreGreen Energy was great. She would respond to my queries and concerns promptly and was always polite. This is even after the sale was made and contracts signed. We did have a minor hiccup with supplies for the install however Eva was on the ball and had a solution for us in no time.

Installers supplied by MoreGreen were very polite and friendly. Very easy to talk to and cleaned up after themselves. The installer gave me a run down of the system and also assisted me in setting up my Zevercloud account. Thank you Tim and co for a great installation and great service.

And thank you MoreGreen, especially Eva, for making solar purchasing and installation a pleasant experience.

Would recommend MoreGreen to others
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paid $ 100 deposit, not installed yet. Thank you for your help and referrals.
replacing old system with 6.6kw of panels (24x 275w Canadian) and 5kw inverter and take away old equipment
Warranty :
25 years performance warranty on panels
10 years product warranty on panels
10 years performance warranty on Inverter
10 years product warranty on Inverter
Final Deal :
Canadian 275 W 24 No’s (6.6 KW ) with Solax 5 kw Inverter 100% Battery compatible.
Removal of 8 Panels and depose Cost included.
Single Story,
Wi-Fi Monitoring, Net Meter Application,
Connecting System with Grid connection
Fully installed
nothing extra
AT $3750.00
$100 deposit , balance $3,650.00
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Terrible after sales service. More Green Energy installed solar panels on my roof 6 months ago. Since the day they were installed, i have had a meter reading issue which the online monitoring system says needs to be fixed by the installer. I have been phoning and emailing more green energy regularly for 6 months to have this issue fixed and they still have failed to do so. I have never had such terrible after sales service. Their panels are cheap, but not worth the hassle. Better off using someone else. Show additional information
Best price.
I got a Fronius Inverter and Trina panels. The inverter had a 10 year warranty. Fast install. And the system is up and running.
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After sales service is non existent after 50+ calls and as many txt msg no response and no service, do not spend your hard earned money with this company please go elsewhere Show additional information
It was the best deal, very quick between signing up and installation. Qcell panels and Fronius inverter. Good and quick installation. Very happy. Show additional information
I WOULD NOT RECOMEND BUYING FROM MORE GREEN ENERGY AS IVE HAD AT LEAST 50 PHONE CALLS AND SENT TO ONE PERSON ALONE 16 EMAILS ABOUT THE SAME PROBLEM TO DATE MY SYSTEM HAS BEEN INSTALLED 6 DAYS AND ITS BEEN FAILING SINCE DAY ONE I WAS TOLD MY SYSTEM SHOULD BE PRODUCING BETWEEN 30 TOO 60KWH A DAY TO DATE ITS MADE 58.6 KWH AND THE HOME IS EMPTY SO THERE IS NO LOAD ON THE SYSTEM NOW IN HIND SIGHT I WISH I HAD GONE WITH ORIGIN Show additional information
Very good service from start to finish. Sales person Alex ensured everything ran smoothly. From paying the deposit to installation complete in under 3 weeks, great work guys !!! Show additional information
Failed to note my house was 3phase and insisted a single phase inverter would work. Basically it's a clock up.

I stupidly paid before installation and then they accused me of not having even though I emailed remittance note. Very unsettling

Woeful.
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Hi my name is Farshid Mousavidoust and our project coordinator was Alex Williamson (Afnan) and he was great! I found Afnan very attentive to emails and trustworthy. He answered all queries patiently and coordinated the works very well. I highly recommend Afnan to project manage the job for you. Thanks Afnan and A++++++ service. Show additional information
Do not ever use this company my solar battery still doesn't work Show additional information
Be prepared to face some disappointments. The difference between before (everything is achievable) and after sales (everything is impossible) was like a roller coaster ride.
Worst.. the installer (not their own staff) doesn't turn up on the promised installation date. Not even inform me about it until I called up and ask about it. I've took a day off but ended up like an idiot sitting at home for nothing. I've cancelled the order and moved on to a more established company.
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One of the worst companies I've dealt with and I suggest not to deal with this company. Going to Fair Trading to lodge a complaint, the salesman I believe lied and does not have any business ethics and customer service never gets back to you or returns your call.

They have kept dodging for last four weeks and giving me false hopes and promises and go missing until we trace them back. I have cancelled my installation and escalating this to Fair Trading.
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Couldn't supply initial system they quoted for - numerous phone calls / emails re options. Finally provided a better quality system at agreed price. I added a clause in the contract that the whole system (including meter conversion) was to finalised within 6 weeks maximum (after salesperson guaranteed it would be done within 3 weeks!).
So far, system was installed last Saturday (4 1/2 weeks later) still waiting for the meter installation.
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We got 5.4kw system plus a 6.4 kw battery. Fully installed. Show additional information
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After installation of the panels and inverter there was a delay of 5 weeks before the NET meter was installed.

After installation of the panels, communication with More Green Energy was very poor. In the end they would not return phone calls.
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