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More Green Energy Reviews

Based on 17 reviews

  • 5 star 2
  • 4 star 7
  • 3 star 1
  • 2 star 3
  • 1 star 4

Average Customer Review

  • Value
    3.38
  • System Quality
    3.56
  • Customer Service
    2.76
  • Installation
    3.13

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About More Green Energy, Solar Installers

More Green Energy is a Solar Power Installation company based in Blacktown and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes

More Green Energy Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
paid $ 100 deposit, not installed yet. Thank you for your help and referrals.
replacing old system with 6.6kw of panels (24x 275w Canadian) and 5kw inverter and take away old equipment
Warranty :
25 years performance warranty on panels
10 years product warranty on panels
10 years performance warranty on Inverter
10 years product warranty on Inverter
Final Deal :
Canadian 275 W 24 No’s (6.6 KW ) with Solax 5 kw Inverter 100% Battery compatible.
Removal of 8 Panels and depose Cost included.
Single Story,
Wi-Fi Monitoring, Net Meter Application,
Connecting System with Grid connection
Fully installed
nothing extra
AT $3750.00
$100 deposit , balance $3,650.00
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Terrible after sales service. More Green Energy installed solar panels on my roof 6 months ago. Since the day they were installed, i have had a meter reading issue which the online monitoring system says needs to be fixed by the installer. I have been phoning and emailing more green energy regularly for 6 months to have this issue fixed and they still have failed to do so. I have never had such terrible after sales service. Their panels are cheap, but not worth the hassle. Better off using someone else. Show additional information
Best price.
I got a Fronius Inverter and Trina panels. The inverter had a 10 year warranty. Fast install. And the system is up and running.
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After sales service is non existent after 50+ calls and as many txt msg no response and no service, do not spend your hard earned money with this company please go elsewhere Show additional information
It was the best deal, very quick between signing up and installation. Qcell panels and Fronius inverter. Good and quick installation. Very happy. Show additional information
I WOULD NOT RECOMEND BUYING FROM MORE GREEN ENERGY AS IVE HAD AT LEAST 50 PHONE CALLS AND SENT TO ONE PERSON ALONE 16 EMAILS ABOUT THE SAME PROBLEM TO DATE MY SYSTEM HAS BEEN INSTALLED 6 DAYS AND ITS BEEN FAILING SINCE DAY ONE I WAS TOLD MY SYSTEM SHOULD BE PRODUCING BETWEEN 30 TOO 60KWH A DAY TO DATE ITS MADE 58.6 KWH AND THE HOME IS EMPTY SO THERE IS NO LOAD ON THE SYSTEM NOW IN HIND SIGHT I WISH I HAD GONE WITH ORIGIN Show additional information
Very good service from start to finish. Sales person Alex ensured everything ran smoothly. From paying the deposit to installation complete in under 3 weeks, great work guys !!! Show additional information
Failed to note my house was 3phase and insisted a single phase inverter would work. Basically it's a clock up.

I stupidly paid before installation and then they accused me of not having even though I emailed remittance note. Very unsettling

Woeful.
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Hi my name is Farshid Mousavidoust and our project coordinator was Alex Williamson (Afnan) and he was great! I found Afnan very attentive to emails and trustworthy. He answered all queries patiently and coordinated the works very well. I highly recommend Afnan to project manage the job for you. Thanks Afnan and A++++++ service. Show additional information
Do not ever use this company my solar battery still doesn't work Show additional information
Be prepared to face some disappointments. The difference between before (everything is achievable) and after sales (everything is impossible) was like a roller coaster ride.
Worst.. the installer (not their own staff) doesn't turn up on the promised installation date. Not even inform me about it until I called up and ask about it. I've took a day off but ended up like an idiot sitting at home for nothing. I've cancelled the order and moved on to a more established company.
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One of the worst companies I've dealt with and I suggest not to deal with this company. Going to Fair Trading to lodge a complaint, the salesman I believe lied and does not have any business ethics and customer service never gets back to you or returns your call.

They have kept dodging for last four weeks and giving me false hopes and promises and go missing until we trace them back. I have cancelled my installation and escalating this to Fair Trading.
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Couldn't supply initial system they quoted for - numerous phone calls / emails re options. Finally provided a better quality system at agreed price. I added a clause in the contract that the whole system (including meter conversion) was to finalised within 6 weeks maximum (after salesperson guaranteed it would be done within 3 weeks!).
So far, system was installed last Saturday (4 1/2 weeks later) still waiting for the meter installation.
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We got 5.4kw system plus a 6.4 kw battery. Fully installed. Show additional information
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After installation of the panels and inverter there was a delay of 5 weeks before the NET meter was installed.

After installation of the panels, communication with More Green Energy was very poor. In the end they would not return phone calls.
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