Goodwe solar inverters reviews

Goodwe Customer Service: 03 9918 3905

GoodWe (Jiangsu) Power Supply Technology Co. Ltd is a Chinese company founded by JXT and is supported by the Chinese Government.

The company specialises in the production of string solar inverters, with a power range between 1.5kW and 80kW. As well as single-phase and three-phase inverters, the company also manufactures inverter devices for use with energy storage.

More than 16GW of GoodWe solar inverter capacity (more than 2 million units) has been installed in countries throughout the world, including Australia.

Australian customers will be glad to know there is a local GoodWe office in Glenroy (Melbourne, Victoria), so, should you have any specific question or issue, you can directly refer to the local team. Furthermore, the company has a pretty strong international profile, thanks to other offices located in countries including Germany, Netherlands and the UK.

GoodWe is currently listed as a SolarQuotes approved brand, offering good quality solar inverter products for the budget end of the market.

The company was the recipient of EuPD Research’s Top Brand PV Award in Australia in 2019 and 2020, which is based the recommendations of installers. It also achieved joint 3rd place in SQ's Installers Choice Awards 2021 in the budget inverter category.

GoodWe Inverter Warranty Notes

GoodWe solar inverters installed in Australia were originally accompanied by a 5 year product warranty, which is fairly standard among manufacturers. However, in January 2021 the company announced a boost to 10-years full warranty across its entire range of grid connect inverters installed in Australia, when registered on GoodWe’s portal.

The warranty extension applies to all GoodWe inverters manufactured after October 1, 2020 and installed in this country after January 1, 2021.

Beyond the standard warranty and depending on the model, the warranty can be extended to as long as 25 years, which is an incredibly long period for an inverter.

Regarding warranty claims, the installer who installed your Goodwe inverter is always the first to contact as it is their responsibility to remediate any warranty related issues.

But in the case of the original installation company no longer being in business or are otherwise uncontactable, GoodWe customers are advised to contact  their customer warranty support department directly on the number listed above. GoodWe will then handle the process of sourcing an installer, and arrange for replacement of the solar inverter.