Hielscher Electrical and Communications Pty Ltd Reviews

Based on 20 ratings Aus Ranking

  • 5 star 16
  • 4 star 4
  • 3 star 0
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.85
  • System Quality
    4.90
  • Customer Service
    4.85
  • Installation
    4.85

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About Hielscher Electrical and Communications Pty Ltd, Solar Installers

Hielscher Electrical and Communications Pty Ltd
Silver Partner
Hielscher Electrical and Communications Pty Ltd is a SolarQuotes Client (what does this mean?)
ABN: 47 607 626 353  ABN active since 12 Aug 2015 | Hielscher Electrical And Communications Pty Ltd
verified
ACN: 607 626 353  ACN active since 12 Aug 2015 | Hielscher Electrical And Communications Pty Ltd
verified
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
QLD: 83104 Hielscher Electrical & Communications Pty Ltd 
verified

Reviewers report paying: $4,750 - $8,800 for depending on hardware choice and installation difficulty ( how is this calculated? )

Hielscher Electrical - Solar Energy is a locally owned & operated business servicing Cairns & the Far North region. 

Here's a little bit of information about who we are and what sets us apart from any ordinary solar company.

* Over 1,000 installs in the FNQ Region

* We pride ourselves on being with you every step of the way from design to installation (We don't use subcontractors) 

* Over 30 years experience from our highly trained team of electricians and trade assistants 

* Our team have extensive knowledge of solar equipment which assists them in designing a system suitable for your household 

* Clean Energy Council Approved Solar Retailer 

* Clean Energy Council Accredited Installer 

* Clean Energy Council Accredited Designer 

* Master Electricians Australia Member

 

Hielscher Electrical and Communications Pty Ltd Solar Reviews

Solar installer

From getting the quote to communication from their office right through to installation they are great to deal with. Easy to recommend when you receive great and friendly service. Show additional information

Highly recommended AAA service

From the lads who placed the system, the salesperson to the office staff. Excellent service from start to finish! Can not fault them. Will be recommending them highly every time. Show additional information

Fantastic off grid solar system. No more Ergon!

Fantastic installation team. Beautiful install, so neat and tidy. The design is off grid and incorporates both AC and DC coupled equipment. So happy I'd love to try and power my neighbours hose as well!
The owner incorporated much of my small scale DC coupled solar system into the design adding 7.5kW of latest technology panels and a Fronius 5.0 AC coupled inverter.
Even on a heavily overcast and rainy morning (today) the system supports modest household AC load and charges the batteries at a good rate. And power to spare in any sort of sun.
The after sale service can't be beat either. Two courtesy calls after install just to check everything was working as 'advertised'. Last but not least the office staff were courteous and never failed to get back to me or pass on messages.
I highly recommend Brenton and his team.

Larry James
Wonga Beach FNQ
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Hielscher Electrical are awesome

We had a 10.54kw SolarEdge system (8kw inverter) installed recently by Hielscher Electrical and the service and communication were fantastic. We would highly recommend them to anyone considering Solar in Cairns. They are prompt, professional and honest. We really enjoy using the SolarEdge app and are looking forward to saving heaps of money on our power bills (sorry - not sorry Ergon!). Show additional information

Great!!!

Extremely professional and easy to work with! A simple email and everything was organised on my behalf.. Cheyenne was very helpful and informative also.. Show additional information

Solar Power Installation

Brenton was helpful, and informative when quoting, Installer Troy was polite and efficient. Very happy with my solar installation, and happy to get my first account, which shows savings. Show additional information

Quality products...not cheap alternatives.

Estimate and quote professional and informative. Installation crew efficient, responsible and clean. Coordination with Ergon automatic and seamless.
Quality equipment available not just a cheap alternative.
A job well done.
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Top Quality & Professional!

From first contact with Hielscher Electrical I was impressed with them. They provided me with plenty of information, gave me the time & explained the pros & cons of different systems.
On the day of installation the 3 guys were very professional & definitely knew what they were doing. I made sure I was home the entire day so that I could answer any questions that they had & make decisions at the time. I believe this is really important to do as the positioning of the panels on the roof & the inverter are incredibly important.
They also removed an old satellite dish on my roof & patched it up properly as well as taking away the dish for no extra charge as.
Once the install was complete they spent the time with me to show me how to login to the system through the app & via the computer.
We went with a Fronius Inverter & in the 2 months we've had the system can only praise it & how simple it is to login to & see how much power we are producing & using.
At the end of the day the install guys cleaned up really well.
All the final paperwork was signed on the day & over the next week or 2 I received a number of emails confirming the system completion & rebate etc. So easy!
Thank you!
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Very happy

I was very impressed with the professional nature of everyone I came into contact with at Hielscher, from quotation, providing extra information, keeping me in the loop about installation, etc.etc.
They arrived when they said they were going to, the guys were very friendly, & they didnt leave a mess!
Its difficult to comment on value for money & quality of system, as its a new installation, but I have every confidence that, if I do have problems with the system, they will quickly sort it out for me.
I was particularly happy with the service, as a couple of other companies I contacted obviously thought my system was too small for them to be bothered with: I'm still waiting to hear from them.
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Excellent communication great result

Very informative made it easy to make a decision.
Installation was very smooth and workmanship was excellent.
Very thing ran smoothly.
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Wouldn't go anywhere else

From initial quote to installation we have been extremely happy with Hielscher Electrical. We were recommended by two different friends and were please to go with a local company. The owner came out personally to quote and was extremely thorough in explaining how the system would work. The turn around time from confirmation to installation was good, and after sales service has also been excellent with paperwork and answering any questions. The installers were neat and ensured we were happy with location of inverter and layout of panels. Show additional information
This was the only company to offer an optimized Solar Edge system, none of the others even mentioned it despite the roof being partly shaded during the latter part of the day. Show additional information

Simple process, quality products.

Prompt on-site quote soon after contact was made. Comprehensive detail re products and quote per Solar Quotes check list. Show additional information

Fantastic company - efficient and tidy

We decided to look into solar once we started talking about having a baby, as we knew being a stay at home mum would greatly affect our already large power bill. I only wanted to deal with a local Cairns company and they did not disappoint me. The communication was amazing, and Brenton was punctual, very informative and honest with me. Prices were super competitive, and the installation was efficient and tidy. We have had our system for about 2 years now, and haven't had any problems. It has seriously reduced our previously large power bill to almost nothing, and as I am home using ac everyday, we are using more power than ever. Hielscher Electrical Solar Energy gave me excellent service, and I can't recommend them highly enough. Show additional information
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Brenton and all the staff are very friendly and professional . I had researched for a long time and as an electrician myself, demanded the best equipment and an installation to the highest standard. The fully trained, competant and experienced team turned up exactly on time and completed the install in a safe, tidy and compliant manner. The Fronius Symo inverter with energy management relay to supply the hot water, works a treat, exceeding my expectations, with better than expected results. The best value in every way, and I feel confident of an excellent solar experience for many years to come. Show additional information
After consideration and conducting a full cost-benefit I decided to convert the property to 3 phase and install a larger than usual system. Hielscher Electrical have installed 18.9kw of Phono Solar TwinPair pannels paired to a 15kw Fronius Symo inverter and smart meter and so far production is averaging over 100kw per day. Currently, the system will pay itself off ahead of schedule and will likely include batteries at a later date. Show additional information
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By having a total of 6 quotes I was able to compare product, sales advice and reliability of service. The information that you had in your website was extremely useful in comparing the product. The final decision was best price for the best product. Competition for the sale helped achieve this outcome. Very happy with the performance. Watching my meter go backwards every day. Show additional information
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