Hielscher Electrical and Communications Pty Ltd

Hielscher Electrical and Communications Pty Ltd Reviews

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92% 0%
4.9

Based on 87 ratings

About

Hielscher Electrical - Solar Energy is a locally owned & operated business servicing Cairns & the Far North region. 

Here's a little bit of information about who we are and what sets us apart from any ordinary solar company.

* Over 3,000 installs in the FNQ Region

* We pride ourselves on being with you every step of the way from design to installation (We don't use subcontractors) 

* Over 30 years experience from our highly trained team of electricians and trade assistants 

* Our team have extensive knowledge of solar equipment which assists them in designing a system suitable for your household 

* Clean Energy Council Approved Solar Retailer 

* Clean Energy Council Accredited Installer 

* Clean Energy Council Accredited Designer 

* Master Electricians Australia Member

 

Reviewers report paying: $5,200 - $7,300 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Hielscher Electrical and Communications Pty Ltd Reviews (87)

Show Most Recent reviews from All time

Average Scores

4.9/5

Value for money

4.8/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 68
  • 4 star 19
  • 3 star 0
  • 2 star 0
  • 1 star 0

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My new solar

Couldn’t ask for better service. Quote easy to understand. Clearly outlined my options and what it would cost. Installation went well. Tradies very quick, neat good quality work. Just stress and hassle free.

Could not expect better service than what I got.
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Hielscher Electrical was great

I went with Hielscher Electrical as I felt happy with the choice of Panels and Inverter, they were about middle with their quote, neither the cheapest or the dearest.
David from Hielscher was the only installer that got on the roof to check it out. The installation went well, they were prompt and tidy.
After solar had been installed, David rang a few days later to check that I was happy with the service and whether I had any questions. When I did he came out personally to check it out.
Due to all the damage caused from Cyclone Jasper, I still haven’t had my system connected to the grid, but due to circumstances this is to be expected.
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Look no further in Cairns

From the first call back from Caroline I could see that customer service was important to Hielscher Electrical. David (the sales consultant) was excellent from the outset, with top notch advice and the patience to explain all options and their pros & cons. He prepared numerous quotes with different options and enough useful info to help make the decision easy. The installation date was brought forward and the crew turned up on time. Very fast and efficient with everything done right and all mess cleaned up. Troy, the electrician, was amazing. Superb work quality and explained everything very well. The system works great and performs to the expected level of production. Couldn't be happier with Hielscher Electrical.
Panel rating: 5/5
Inverter rating: 5/5
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Supporting local businesses

After considering for awhile to update our solar panels we were given a recommendation to Hielscher Electrical.
We had someone come around and go through the whole process. He was very informative and was happy to answer all the questions.
After receiving the quote we decided to go ahead and put the deposit down.
They were always letting us know the updates of when they will be installing the panels.
On the day of the job they were very punctual and everything went smoothly. It was an extremely hot day and they worked through it all.
The job was done in one day and we are very happy with the product so far.
We had four guys here and they were all very approachable and professional.
We would highly recommend Hielscher Electrical it’s great to be able to support local businesses.

Supplier Reply:

Hi Jillian
Thank you very much for the wonderful feedback. We are glad you had a great experience and stive to achieve this. If you have any questions in the future please don't hesitate to contact us
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Fantastic job all around no pressure to buy very informative and helpful.

Could not of been easier fantastic tidy polite on time and ver easy to talk to about the install.
Panel rating: 5/5
Inverter rating: 5/5
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Thank you

Quote, deposit very easy. Plan for installation date clear and Met. Invoice included government Subsidy which was a welcome surprise
Installers attended and installed solar cells on roof and inside control box
All went smoothly
Some miscommunication about NBN. Would be great to get instructions at time of installation
Thanks for supporting the move to increase renewable energy
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Efficient and Friendly

Found the sales process to be upfront to the point. Sold me the size I nedded and did not try to add bells and whistles. Did not rubbish other providers as this was one of the things that annoyed me from other providers.
Once contract was signed I did not have to do anything else.
Installation was 2 weeks early than quoted.
The instalation team were very professional and the on site electrician did a great job of explaining the system.
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Professional installers

I'd have no problem recommending Hielscher Electrical for your solar installation. Their consultant David was very helpful and gave a very thorough explanation of my options. Installation team were great, turned up on time and had the job completed in three and a half hours and did an excellent job. No fuss, no mess, happy customer.
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Fantastic Installer

Hielscher Electrical were thorough from the quoting process through to Installation. Kept us informed of dates for Installation. Team Leader Brock was efficient and Professional, kept us informed of how the process was going and after it was completed showed us how it worked and how we can monitor usage. Very Professional outfit and we would recommend them highly.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent! Highly recommend

Recently had Hielscher Electrical team install our solar panels & battery system and we could not be happier. From the initial quote to install the team have been so friendly & professional. The pricing was very fair & we look forward to all but eliminating future Ergon energy bills! Caroline has been our main point of call & we are extremely happy with her kindness on every contact we have had. The install team were efficient & respectful & explained everything so well! Thanks Hielscher electrical!
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A very good solar installation experience

This was an angst free experience from start to finish.
Hielscher managed the whole process effortlessly, and were meticulous providing information and answering queries. The installation took about 5 hours, including clean up and familiarisation process. Good work all round.

Inverter rating: 5/5
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Quick, Easy & Quality.

Excellent service all round.

The communication from the start was great. A quote on a Saturday morning, options provided on different sized systems and quotes were provided within days.

Once the quote was selected, communication about install times was quick and clear.

The system was installed earlier than first advised, due to an opening.

On the day, the crew turned up on time, and were done within a few hours.

Brock went through the app and back over the key need to knows of the system.

Site was left clean and tidy.

There was follow up from Hielscher about the experience and checking I was happy.

Great company, will definitely be recommending to others.
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Quick and Efficient From Start To Finish

Quick and accomodating when I first called for a quote.Gave me plenty of time for questions. No pressure.
Booking in a day to suit my need for installation was considered.
At installation, team were on time, polite, tidy and efficient. When installation completed a member of Hielscher helped me set up my phone app and explain it to me.
A follow up call was made a week later to check everything was okay.
Proffessional from start to finish.
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Best in Far North Queensland

I had a system that was not working correctly and decided to renew. After doing lots of research and getting quotes, I found Hielscher Electrical to be the most reliable, knowledgeable, and honest from the word go. They do not push cheap non warrantable systems in the hot wet tropics onto unsuspecting consumers. From sales to the site visit to the install was everything a consumer could want. No BS in the sales approach to ascertain if I really need to upgrade or just try and repair.

Absolute invaluable on-site visit that explained my options fully, with no pressure whatsoever to proceed. Having a difficult 2 storey install in a shade and location affected area, the system recommended overcame the difficulties and is performing magnificently.

The installers: very well led by a true professional who modified the system install to ensure that the electronics are well weather protected (Cairns), in a lengthy 2 story install on curved roofs. The install team were all professions who got quickly about their specific parts of the install. Most obvious was the teamwork and how they all looked out for each other in trying hot and working at heigh risky conditions.

From my perspective, the fact that Hielscher Electrical are local (Cairns) are, well respected in the trade, and component manufacturer backed and trained for the system I chose was mandatory for ongoing warranty and at call trouble shooting if needed.

Panel rating: 5/5
Inverter rating: 5/5
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Excellent organisation

Polite, punctual, excellent sales service, knowledgeable, organised for the grid connection
Inverter rating: 5/5
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Solar installation Cairns

Very happy with the service and installation. Came out and discussed options and installed as agreed. Competitive price and local Cairns business.
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Professional approach throughout

Prompt response to my request for a quotation

consultant was punctual, knowledgeable & informative - answered all my questions - made recommendations based on my current consumption plus accommodations for potential future upgrades for which he took the additional time to prepare alternative quotes

Was incidentally the only consultant out of 3 who actually physically got on the roof to measure up

All communication with the office was friendly concise & accommodating

Installation team were also punctual - after brief introductions confirmed the preferred location of the inverter & proceeded with the installation which they expedited in a very professional manner
Upon completion they went over the system operation with me - downloaded & demonstrated the Fronius app & completed all the required paperwork for the power provider on my behalf

Very pleased & impressed

Graham
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Well run local business!

The company were very professional from the quoting stage right through to the installation and administration. All relevant permits were lodged making the transition smooth and easy as us, as the customer.
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Friendly staff & efficient

Friendly staff and super efficient
Follow up calls have been wonderful

Panel rating: 5/5
Inverter rating: 5/5
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Hielscher are the best!

Seamless from enquiry to installation. Solid advise, professional service, great communication, excellent timeline and faultless installation. Excellent team to deal with.
Panel rating: 5/5
Inverter rating: 5/5
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Great mob

From my first phone call right through to installation cannot be faulted.
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Great job, done well and looks good.

Beginning with first contact to the office and subsequent calls, really impressed with how the whole process was undertaken. Sales quote process was very professional and informative, with no pressure to make any decisions.

The guys were friendly and approachable, no questions were left unanswered. Totally cleaned up when job was completed. The guys arrived when they were booked to arrive. We had a short discussion and they got straight into the job.

Customer service was exceptional, we were completely shown how to access all information regarding the system and ran through how the system operates and what we could expect from the system going forward.
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An incentive was offered by Hielscher Electrical and Communications Pty Ltd for this review. Learn more here.

5 Star

An excellent team with great communication, swift installation and follow up service. 26 quality Solar panels up and running by lunchtime !! Hielscher made the whole process easy because they're true professionals and a pleasure to deal with.
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Very customer oriented

The entire process was seamless. The timelines were exceeded and the install process was undertaken in a very professional manner.
Any mess, which was minimal was cleaned up and taken away.
A follow up was undertaken to ensure we were happy with the install and if we required any further information
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Great Experience

Through out the whole process from quoting to organising the grid connection, the whole team where polite, punctual and always kept communication lines open. The installers where very informative, professional and produced a high quality system and installation.
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Great installation

A very professional team installed the Solar system, took them 5 hours to complete the 6.6KW system and i was producing my own electricity. Great supporting staff sales/quoting together with a very competitive price.
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Fantastic Customer Service and Highly Recommend

Hielscher attended promptly to quote. The consultant provided more detailed information than I had received from others. After notification of their successful quote they attended promptly and completed the installation as agreed in a timely and competent fashion. They arranged the grid connection with our grid provider. The whole job was completed and site cleaned up in just over half a day.
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No Issues Install

From the get-go all stages of the installation have been professionally completed, good communication to ensure the customer is always kept in the loop, the office customer service is friendly, informative and quality.
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Hassle free from start to finish.

Quote on site was thorough and measured to fit max solar panels, as our roof has tiles and many angles. The customer service from Carolyn was excellence. Everything all explained from start to finish, arranging roof tiler to arrive before solar panels can be installed and much more. Hielscher guys were very polite and tidy and done an excellence job. We have been added to the grid and now waiting for ergon to install new meter.

I would highly recommend Hielscher Electrical, especially with tile roofs as most companies avoid these or overcharge on roof tiler fees.

BEST PRICE AND BEST QUAILTY AND SERVICE.
Thanks guys, for a stress-free installment!

Panel rating: 5/5
Inverter rating: 5/5
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Great people

The team at Hielscher Electrical were absolutely awesome from day one until finish. The whole team were all so helpful.
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Great service from initial enquiry to completed installation

Only 2 of Solar Quotes 3 recommended providers contacted me and provided quotes. Of these, very few reviews were from my regional area (Cairns). So I looked further into Solar Quotes’ approved installers and found Hielscher Electrical with lots of excellent reviews and requested a quote from them. Had a visit from their representative that afternoon to discuss my requirements and to view the site.

The quote from Hielscher was competitive price-wise to the earlier 2 quotes, but for the same price the components offered were superior. So the final decision was an easy one. Although the estimated installation lead time was 10 to 12 weeks it was only 6 weeks until the actual installation date.

Installation was surprisingly fast and all was completed in under 3 hours. The installation team was fantastic and all went without a hitch. The final result looks fantastic and everything so neat and tidy. The clean-up was so good you would not know they had been there apart from the panels on the roof, the inverter in the garage and the revamped meter box. The system included the Fronius power monitor and it’s fascinating to view the panel output and power consumption in real-time and to see historical data as well to plan when appliances are best used.

I could not be happier with the final product and can happily recommend everyone from Hielscher for their fantastic service.

Panel rating: 5/5
Inverter rating: 5/5
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FNQ Solar installation

The team at Hielscher Electrical are extremely professional from the office staff during follow up to the installers and the after sales service. Every step was explained clearly with no surprises or hidden costs. The team installing the solar included me in the decision making which added the personal touch.

Their pricing was very competitive, communication was clear and every outcome was achieved. I can’t praise them enough of how easy my experience was, I really appreciate the time they took to explain and answer any query I had.

I would recommend them to anyone in FNQ looking to have solar installed.

Inverter rating: 5/5
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Original Review on 02-06-2022:

All Done and Finished Very Neat and Tidy.

Heilscher Electrical completed all the work as they said it would be done and it was.
They completed your three questions as good as.
every part of their service was A1.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Bob: "Are you happy with the performance of your system so far?"

Yes, two family members have also fitted similar systems fitted by the same company and are pleased with the results.
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Great customer service

Great customer service right from the first phone call all the way to the end. David took the time to come & see us on a Fri afternoon to do a quote personally.
Price was good, not the cheapest out of all quotes but service & quality of product was part of our decision.
Installation team was punctual, friendly & informative. They guys were happy to answer all my questions & explained how it all worked.
Very happy with our decision, now we hope to see the value of our purchase in our future power bills.
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100% recommend

I was given Brentons name from a friend who recommended him, and I am very happy that I did. Professional from start to finish. From the girls in the office to the boys doing the install. They were fast, and efficient. My house was left clean and tidy when they finished. I would 100% recommend Brenton and his team (who are a local business as well).
Panel rating: 5/5
Inverter rating: 5/5
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Local cairns solar company

I chose Hielscher, solar Cairns mainly from two others that had installed solar with Hielscher, all comments were above average overall and commended their experience.

From the quote to the installation I couldn't fault this company, price was right, solar products seemed to be of better quality than others and installation was great. I was told all about the start to finish procedure and the crew were great. Im happy with my 6.6 solar, highly recommend.

Panel rating: 5/5
Inverter rating: 5/5
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First Class

Everything went as promised. Both installations were completed in one day. Ours has performed as expected. The only glitch we experienced was caused by the Ergon technician who forgot to turn the inverter back on. This was fixed by a call to Heilscher's office but we had also lost power to our pool. Although it was not their problem Heilscher arranged for two of their electricians to divert from their normal routine and come to Port Douglas and fix our electrical problem. This is much appreciated.
We would recommend Heilscher Electricians without reservation
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Professional, punctual and reliable.

From start to finish the team were punctual, professional and gave a good range of options with full explanation and details. When they completed the install the place was left clean and tidy. Can't fault them, and they offered better quality for a better price.
Panel rating: 5/5
Inverter rating: 5/5
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Greatest FNQ Installers!!

Hielscher Electrical - Solar Energy have so many positive reviews, which really do speak for themselves.

We did so much of our own research and to have friends and numerous family members back it up, we were looking forward to speaking with Hielscher Electrical - Solar Energy, from initial consultation they didn't disappoint!

Their customer service and communication has been absolutely exceptional, from the ladies in the office to the gentlemen at installation. I could not fault the process from start to finish, even receiving a follow up phone call after installation really highlighted how incredible this company is.

As a young family / stay at home Mum and continuously paying those high electricity bills something needed to give, it's been about a month after installation and we already know huge changes will be seen at our upcoming electricity bills, Hubby and I look at our Solar App often and it does not disappoint seeing those dots going back to the Ergon Grid. Crazy to say, but we're actually looking forward to our next Ergon Bill. Haha

If your family is considering Solar, I without a doubt recommend speaking to Hielscher Electrical, they're a reputable and local company who deserve far more recognition than I alone can give.

I cannot thank Brenton, Carolynne and the rest of the team enough, as it's truly been pleasant dealing with Hielscher Electrical - Solar Energy

Best thing we've done for our family.


Cheers

The Hurst Family

Panel rating: 5/5
Inverter rating: 5/5
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Great everything

1) Great price and quality of product
2) On time, organised and clean
3) Great customer service everything with Ergon taken care of
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Fantastic Service

The service from the beginning was exemplary, right through to installation, the lads installing were polite, considerate and professional. Absolutely recommend to anyone considering hoing solar
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Extremely Happy with Product Service and Staff

The whole quoting process, Brenton quoting to the installation. All staff were extremely polite and professional. Installation went smooth and fully explain prior to leaving. Really enjoying the app that you can track and learn from your power usage. Even more impressed that app works from "Hot Spot" don't even need to have home fixed internet, GREAT.
When I leave the premises obviously the Hot Spot internet connection disconnects, but upon returning home and connecting hot spot, all data is updated on the app.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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A Very Professional Service

We contacted Hielscher Electrical with regards to having solar installed. David, the salesman, arranged to meet at our residence to discuss options and provided us with options. We decided to go with a SolarEdge/StorEdge system with a battery as we wanted the backup power in case of a power loss. David was unsure of where the exact inverter location may be and arranged for the owner Brenden to meet onsite to ensure we understood and were able to further clarify the location and what the procedure for installation was to be. Siting the battery was the challenge as we had limited wall space. We discussed the need of a second battery but were advised to wait and see how this system met our needs as it should do the job well and we then wouldn't over capitalise unnecessarily.
We were given the ability to choose a date to suit and the install was done.
Troy and the boys arrived right on time and were very professional and meticulous with the install, very easy going and willing to answer questions as they were able. Except for the appearance of an inverter and battery on the wall and panels on the roof you wouldn't know they had been.
We also have the monitoring ability through the app which is very comforting to see how the system is performing.
At this stage, if the monitoring system is correct, we would expect to be able to recoup our expenses by around the 10 year mark which is within the warranty of both inverter and panels.
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Highly recommend

Right from the get go from the sales to installation these guys are seasoned professionals. Meeting the sales guy was positive, informative and easy to follow. Any information I asked for was presented to me to help me make my decision on purchasing a solar system freely and professionally. The installation was amazing, these guys were well organised, on time and respectful not only to me but to one another and nothing was a problem. I was also in the situation of needing a new hot water system and explained I needed to find a plumber to install it, Carol was amazing, told me she would call me back for she had a plumber in mind. She rang me back to tell me the plumber would be at my home at 9.00am, the same day of the installation of the solar was happening. They took the worry of sorting issues out away from me and took care of it all for me. This company ticked all the boxes and I would and am recommending them to anyone who is considering purchasing and installing a solar system. Thanks guys.
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Troy, Dylan & the boys were fantastic very organised, very friendly & professional

Dave that came to my unit to talk to me about solar was fantastic & because of him I went through your company. Troy & Dylan & all the boys were fantastic. Troy put up a new power metre in my kitchen for me & was very clean & Dylan put up the Fronius intervert up & was very clean & tidy. Troy rang Ergon as there is high voltage & have organised for Ergon to fix the problem.

The boys did not mind my dog Moe watching them.

I could not have asked for a better crew they were fantastic & all very polite & knew what they were all doing. A special thank you to Troy & Dylan

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Excellent service, quick and easy install

David initially contacted me to arrange a convenient time to come out and give me a quote. He was informative and polite, answered all my questions and helped with all aspects of the install.
When I asked to upgrade the panels, he was more than willing to accomodate the change and give a competitive quote.
The install process was painless, it was all done in 2 afternoons (the panels hadn’t arrived yet on the first afternoon).
The install guys were polite, helpful, took all their rubbish with them and did an excellent job on the install. Afterwards they ran me through the shutdown procedure, Inverter app setup for remote monitoring and any questions I had.
Easy from start to finish, I highly recommend Hielscher Electrical.

Panel rating: 5/5
Inverter rating: 5/5
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Solar and battery backup install

Brenton was very informative and helpful in relaying what the system was about and how it all worked.
The office staff (Carolyn) were very polite and helpful as well.
Early days after the install but going by the systems performance so far, it's looking very positive for the future.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Hielscher Electrical

We are very impressed with Hielscher Electrical from the initial discussion and quote to the completion of the solar system. We were kept informed of the progress and at installation the team were very professional and each new their particular duty and that was handled with pride. The fitting on the roof is excellent and every thing is aligned. After completion all rubbish was collected and taken with them. Well done boy. Will recommend to friends
Inverter rating: 5/5
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Size of system

Dave gave us a quote for a 7.8 system and when the installers turned up and got on roof there was an obvious discrepancy of whether it would fit. I had solar put on my last residence and the system was all planned and outlayed on his lap top in front of me. Also at this stage ( 3 weeks ) we are still waiting for Ergon. The installation went great otherwise and Carol was very efficient
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Great service and professionalism

Dave came to our house and he was very knowledgeable. He talked to us in way we could understand and it made sense for both of us.

The installation went great with no problems. The whole team worked together well, they were all happy, well mannered, punctual and worked under pretty horrible conditions, but never lost the smile! They were absolutely fantastic!

Carolyn and all the girls on the phone were really friendly, follow up was great.

We have thought about solar for a while and we can only say Thank you to all the team for making it all so easy and smooth.We will definitely recommend you to anybody we know that is interested in solar.
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