Redback review

Redback - Inverter Reviews

4.4

Based on 65 ratings

Finn's Redback Inverters Review & Verdict

Finn Peacock has been a Chartered Electrical Engineer since 1998, and is ex-CSIRO

I was pleased to see Australia's Redback Technologies bounce back after a brief brush with voluntary administration in 2024. The release of new inverter products is encouraging; here's hoping the firm can maintain its forward momentum.

Redback Inverters: Pros & Cons

  • Designed and engineered in Australia (Made in China)
  • Smart Load Control looks interesting
  • Has struggled (briefly in voluntary administration during 2024)

About Redback

Redback Technologies is an Australian company founded in April 2015 and based in Brisbane. 

Australian Office Contact Details

Address: Building 1015, 80 Meiers Road Indooroopilly, QLD, 4068
Tel: 1300 240 182 or 07 3180 2325
Email: Contact form
Website

Company Info

Redback designs, engineers and tests its products in Australia, but they are manufactured in China - which helps it rein in costs. Even so, and as has been the case with many inverter manufacturers, the company has seen some tough times.

On March 5th, 2024, Redback Technologies went into voluntary administration. But on May 10th, 2024, the firm emerged from that after announcing it had a new owner; fintech company Australia Ebon Group. Investments made by Ebon aren't just about ensuring the firm's continued operation, but also to support its research and development efforts towards new products and solutions.

Redback is also supported by the Microsoft Innovation Centre and its partners include the University of Queensland.

Redback Inverters

Redback originally only produced hybrid inverters as part of its energy storage offerings, but in October 2021, it announced a range of single-phase inverters with 5, 6, 8, and 10kVA (kW) output. And more recently (October 2024), the company unveiled a new line - the I-Series.

Redback I-Series

The I-Series offers a range of single- (5kW and 10kW - up to 97.50% efficiency) and three-phase (10kW and 16.5kW - up to 98% efficiency) grid-tie inverters, designed specifically for Australian conditions. These inverters are rated to operate within a temperature range of -25°C to 60°C.

Equipped with smart load control, the I-Series can automatically manage large loads by utilising surplus solar power when available and turning off the load when it’s not. If solar production is insufficient during the day, the feature can still activate the load later in the day; but that mightn't be such a great thing given that's when mains electricity is usually at its most expensive; unless you're on a flat-rate plan. Still, it's an option.

Each I-Series inverter comes with a smart meter and Wi-Fi dongle, and comprehensive monitoring is provided through the Redback Portal or MyRedback app. Among the tools featured in the  Portal are self-sufficiency reporting, energy use reports, and bought vs. sold energy comparison.

Warranty Information

There is a 10-year warranty on Redback inverters, with the firm promising fast and high-quality service by a qualified technician at your home or at the company's facility. The 10 year warranty only applies at the location where the inverter was originally installed, but the warranty is transferable to a new owner provided the inverter remains installed at the original location.

If you have a Redback Technologies inverter installed, share your experiences by leaving a rating and review.

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Redback Reviews (65)

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  • 5 star 48
  • 4 star 9
  • 3 star 0
  • 2 star 4
  • 1 star 4

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as we have the hybrid Redback Battery/Inverter, please refer to the comments in the battery section below

Manufacturer Reply

Hi Phil, thanks for leaving us a positive 5* review. We're glad you've been enjoying your Redback system.

Panel Brand

REC

System Cost

$15,000 to $20,000

System Size

8kW

Installed By

Redback system using Pylon batteries 7.1 Kw. Panels 7.9 Kw.
Inverter and battery stack have been excellent. 6 months in, very reliable. Great app to monitor use and get the most out of generated power.

Manufacturer Reply

Thank you very much for your kind review Shann! It's great to see that you're enjoying your system and the functionality of the MyRedback app!
-The team at Redback


System Cost

$15,000 to $20,000

System Size

8kW

Installed By

System Cost

$10,000 to $12,500

System Size

7kW

Installed By

System Cost

$8,000 to $10,000

System Size

4kW

Installed By


Manufacturer Reply

Hi Dion,
Thanks for your 5 star review! We're so glad you're enjoying your Redback system.

- The team at Redback


System Cost

$4,000 to $6,000

System Size

6.6kW

Installed By

Redback only have single phase inverters at present; we have 3 phase supply and it would have been better and more efficient to have a 3 phase inverter

Manufacturer Reply

Hi Allan,
Thanks for your positive review, and don't worry, we're definitely taking your suggestion on board.

Kind Regards,
The Team at Redback


System Cost

$4,000 to $6,000

System Size

6.6kW

Installed By

An incentive was offered by G Solar and Electrical Pty Ltd for this review. Learn more here.


Manufacturer Reply

Hi Deandra,
Thanks for leaving us a 5* review - we're glad you're happy with your Redback system!

- The Redback Team


System Cost

More than $20,000

System Size

8kW

Installed By

Hybrid inverter in same box as battery - neat.

Panel Brand

Jinko Solar

System Cost

$15,000 to $20,000

System Size

6.6kW

Installed By

Have had Redback previously, Gen1, at another property installed in 2017, and the new Gen 3 we just installed since relocating is meeting all expectations

Panel Brand

Canadian Solar Inc

System Cost

More than $20,000

System Size

6kW

Installed By


Manufacturer Reply

Thank you for your excellent Review Andrew - enjoy your Redback system!

Panel Brand

REC

System Cost

$15,000 to $20,000

System Size

6.6kW

Installed By

The Redback app is very good and simple to use

Manufacturer Reply

Hi there David, thank you so much for your review - we're pleased to hear that you're enjoying your Redback system.
-Team Redback


Panel Brand

Trina

System Cost

$6,000 to $8,000

System Size

6.6kW

Installed By

Reliable with very easy to use real-time mobile and/or pc monitoring

Manufacturer Reply

Hello Lou, we're so pleased to see that you're enjoying your system and the real-time monitoring on the MyRedback app and Redback Portal. Enjoy your system, and have a wonderful day!
-Team Redback


Panel Brand

REC

System Cost

$8,000 to $10,000

System Size

7kW

Installed By


Manufacturer Reply

Hi Jenny, we appreciate your review and are glad that you're enjoying your Redback system!
-Team Redback


Panel Brand

Trina

System Cost

$8,000 to $10,000

System Size

10kW

Installed By

Panel Brand

Canadian Solar Inc

System Cost

$10,000 to $12,500

System Size

13kW

Installed By

Initial issue but after remote settings tweak it has been working perfect. App not as polished as my old enphase app.

Manufacturer Reply

Hi Matthew,
Thanks for your review and your feedback. Our software team are constantly working on our apps and our portal, but we will definitely pass on this feedback to them!

- The Team at Redback


Panel Brand

HT-SAAE

System Cost

$8,000 to $10,000

System Size

13kW

Installed By

System only been operating for a few days, but the output so far is far exceeding my usage. through the day. The Redback App is my best friend now and I am constantly looking to see how much power produced and used.

Manufacturer Reply

Hi Chris,
We're so glad that your Redback is exceeding your expectations! Thanks for the positive review.

- the team at Redback


Panel Brand

Trina

System Cost

$6,000 to $8,000

System Size

8kW

Installed By

I looks neat, hold 4 batteries and sits neatly in the garage.

Manufacturer Reply

Hi Wendy,
Thanks for your 5* review. We're so glad you like your Redback. We think it looks neat too!

- The Team at Redback


Panel Brand

Seraphim

System Cost

$10,000 to $12,500

System Size

6.6kW

Installed By


Manufacturer Reply

Hi Bernie,
Thanks for your 4* review, we're glad you're happy with your Redback Technologies solution.

Kind Regards,
The Team at Redback


Panel Brand

Trina

System Cost

$6,000 to $8,000

System Size

15kW

Installed By

Needs to be near electrical box so needs a cover as facing east

Manufacturer Reply

Hi Margaret,
Thanks for your positive review, we're glad you're enjoying your Redback system.

- The Team at Redback


Panel Brand

Hyundai Solar

System Cost

$6,000 to $8,000

System Size

6.6kW

Installed By


Manufacturer Reply

Hi Michael,
Thanks for the positive review! We're glad you're enjoying your Redback.

- The Team at Redback


Panel Brand

Jinko Solar

System Size

8kW

Installed By


Manufacturer Reply

Thanks Stephen for your 5* review. We're glad you're pleased with your Redback system!

Panel Brand

Canadian Solar Inc

System Cost

More than $20,000

System Size

15kW

Installed By


Manufacturer Reply

Thanks Trevor for your 5* review. We're glad you're pleased with your Redback system!

Panel Brand

Seraphim

System Cost

$4,000 to $6,000

System Size

5kW

Installed By


Manufacturer Reply

Thanks Matthew for your 5* review. We're glad you're pleased with your Redback system!

Panel Brand

Jinko Solar

System Cost

$15,000 to $20,000

System Size

7kW

Installed By


Manufacturer Reply

Hi Derek,
Thanks for your 5* review. We're glad you're enjoying your Redback!


Panel Brand

REC

System Cost

$10,000 to $12,500

System Size

13kW

Installed By

Panel Brand

Canadian Solar Inc

System Cost

$12,500 to $15,000

System Size

5kW

Installed By

Early days not happy with level of info and control from portal and app but this was sorted out quickly by AEM and Redback Technologies showing me better dashboard information available. Very happy now.

Panel Brand

Canadian Solar Inc

System Cost

More than $20,000

System Size

10kW

Installed By


Manufacturer Reply

Hi Nadine,
Thanks for your 5* rating - we're so glad you're enjoying your Redback system!


Panel Brand

Jinko Solar

System Size

8kW

Installed By


Manufacturer Reply

Hi Dennis,
Thanks for your 5* review. We're very glad you've had a great experience with your Redback system!

Kind Regards,
The Redback Team


Panel Brand

Canadian Solar Inc

System Cost

$4,000 to $6,000

System Size

6.6kW

Installed By

First one was faulty, changed over by installer and now working 100%. Pretty sure we were just unlucky.

Manufacturer Reply

Hi Frank,
Apologies that you had to have your first system replaced, but we're so glad to hear that your system is now working perfectly!

Ben from Redback


Panel Brand

Canadian Solar Inc

System Cost

$15,000 to $20,000

System Size

10kW

Installed By

Panel Brand

Jinko Solar

System Cost

More than $20,000

System Size

7kW

Installed By


Manufacturer Reply

Hi Michael,
Thanks so much for your 5* review. We're glad that you're happy with your Redback system!

- The Redback Team


Panel Brand

SunPower

System Cost

$6,000 to $8,000

System Size

5kW

Installed By


Manufacturer Reply

Hi Sjaak,
Thanks so much for your review. We're glad that you're happy with your Redback system.

- The Redback Team


Panel Brand

REC

System Cost

More than $20,000

System Size

9kW

Installed By

Neat and clean looking unit. No wiring exposed. Just a neat box on the wall

Manufacturer Reply

Hi Karen,
Thanks for your 5* review. We're glad you like it and had a positive installation experience!

The Team at Redback


Panel Brand

I don't know

System Cost

$15,000 to $20,000

System Size

8kW

Installed By

Redback 3 Phase Hybrid ST10000 14,2 kWh battery

Manufacturer Reply

Hi Seth, thanks for leaving us such a wonderful review. We are thrilled that you're happy with your Redback 3 Phase Hybrid System.

System Cost

More than $20,000

System Size

10kW

Installed By


Manufacturer Reply

Hi Rod, thanks for leaving us a 5* review. We're glad you're enjoying your Redback system.

Panel Brand

Canadian Solar Inc

System Cost

$12,500 to $15,000

System Size

6.6kW

Installed By

Redback inverter has run as smooth and consistent as a Swiss watch. Top notch build great quality, extremely reliable system.

Manufacturer Reply

Hi Grant, thanks for leaving us such a wonderful comment. We are thrilled that you love your experience with your Redback system. At Redback, our customer’s satisfaction is our priority, and your comment reaffirms the hard work we put in every day.

Panel Brand

LONGi Solar

System Cost

More than $20,000

System Size

13kW

Installed By


Manufacturer Reply

Hi Yatsuki,
Thank you very much for giving us a 5* review. We're so glad that your experience has been great!


Panel Brand

Canadian Solar Inc

System Cost

$15,000 to $20,000

System Size

6.6kW

Installed By


Manufacturer Reply

Hi Narelle,
Thank you very much for giving us a 5* review. We're so glad that your experience has been great!


System Cost

$15,000 to $20,000

System Size

5kW

Installed By

Panel Brand

Hyundai Solar

System Cost

$12,500 to $15,000

System Size

6kW

Installed By

Hybrid inverter/battery. Includes three 3.55kW Pylontech batteries to provide 10.7kWh capacity. Apparently Redback have improved their online portal. I find it works very well. One day when I opened the app on my Android phone, it advised me that there was an issue with the Redback reporting. It provided me with a walk through process with photos and with-in 10 minutes all was OK. The error didn't stop the system from generating or exporting power.

The system provides an uninterruptible power supply in case of grid blackouts. All my lights and one double GPO will supply power.

Manufacturer Reply

Hi Barry,
Thank you for your positive 5* review.
Our software teams are continually working on improving our Customer Portal and MyRedback Home Owner app, so they'll be pleased they were working well for you.


Panel Brand

Trina

System Cost

$10,000 to $12,500

System Size

7kW

Installed By

Compact, all in 1 Inverter and Battery Unit.

Manufacturer Reply

Hi Geoff,
Thank you very much for giving us a 5* review. We're so glad that your experience has been great!


Panel Brand

Qcells

System Cost

$8,000 to $10,000

System Size

7kW

Installed By

We had our Redback batteries installed in mid-2018. We have encountered some issues like connectivity drop outs (which impacted the usability of the app, not the system) and more recently the system has tripped a couple of times. Whilst frustrating, I have been in touch with Redback and they've been really good in sorting this all out for us. They updgraded our connection and replaced our Ouiji board and we've been going strong since. The new Reback app is also significantly better than the old app.

The Redback customer service team has been good to deal with since the installation too, and I find that logging a request via their online portal is a better option than calling.

To me, anyway, it seems like some of the issues that we were having in the past have been rectified and we've got no complaints now that everything is working as it should.

With my energy provider notifying me last week that they'll be buying my surplus supply off me for a massive 6.6c/kwh, I'm actually thinking it's time to put in a couple more batteries (we currently have 4.8kwh of storage and I'm pretty sure there's room in the housing for another 2 batteries, so potentially having 9.6kwh of storage is appealing).

Manufacturer Reply

Hi Bryan,
Thanks for your honest feedback and your positive review. We're so glad that although there were a few teething issues, you were able to sort everything out through discussing with our Brisbane-based customer support team!


System Cost

$10,000 to $12,500

System Size

7kW

Installed By

Panel Brand

Hyundai Solar

System Cost

More than $20,000

System Size

13kW

Installed By


Manufacturer Reply

Hi Anne,
Thank you very much for giving us a 5* review. We're so glad that your experience has been great!


Panel Brand

Seraphim

System Cost

$6,000 to $8,000

System Size

7kW

Installed By

Inverter works fine (eventually after faulty BMS cable replaced and current detectors re-located, thanks to a great installer).
BUT, the cloud connectivity (whether it's a hardware or software issue or both, is unknown) is crap. If one of my software team wrote comms software that continually dropped out like this does, I would sack them.
What's the point of providing monitoring software if the damned unit won't connect.

Would like to have more control of the unit. e.g. would like to be able to tell the system to stop draining the batteries overnight at a certain level so if the grid goes down in the morning I still have enough battery energy so I can keep my computers and routers working for a few hours.

Manufacturer Reply

Hi Ian,
Thanks for your honest feedback and for your overall positive review. Apologies you've been experiencing frustrating periods of downtime.

Our software team take everyone's comments on board and continually work toward making better functioning apps with higher uptime, which over the past year has meant we were able to launch a brand new Homeowner MyRedback app. This being said, we will pass on your feedback to the tech teams.


System Cost

$15,000 to $20,000

System Size

5kW

Installed By

Panel Brand

Winaico

System Cost

$12,500 to $15,000

System Size

6.6kW

Installed By

This inverter integrates with the battery system

Manufacturer Reply

Hi Riyane,
Thanks so much for your positive 5* review. We're so glad to see you've had such a great experience.


Panel Brand

Qcells

System Cost

$12,500 to $15,000

System Size

5kW

Installed By

Love the Aus made aspect, plug and play adding batteries, solid, well supported

System Cost

$6,000 to $10,000

System Size

6kW

Installed By

Redback is the company we have just got our solar battery system through. It’s a SH5000 (5kW Inverter, 6.6kw of 265watt Jinko Panels, 4 Batteries total 9.6kWh). It’s an Australian company at the forefront of Technology and the product is incredible, check out their website. We are so impressed. The Company has an Adelaide Based Technical Support (George) for Redback should any assistance be required on your site. During the day the sun runs the household appliances and excess power is stored in the Batteries, after the batteries are full excess power is returned to the grid. During the evening our house runs off the batteries. The System will also assist in a “power outage” supplying power to essential items like Fridges and lighting that was preselected at installation.
The Online monitoring is fantastic and very responsive showing Exported power, Imported power, our systems Generation and the House’s Consumption. Also shows Batteries Charge and much more. The software driving the system works brilliantly.
The Redback System was Installed by NRG in Adelaide, we live at a Seaside Country town about 85kms from Adelaide. This was no problem for the Sales & quote process, then installation of the Jinco Solar Panels and Redback System.
Both Redback & NRG were friendly and helpful all the way through the process and we highly recommended anyone considering Solar to use this system.

System Cost

$6,000 to $10,000

System Size

6.6kW

Installed By

Panel Brand

Suntech

System Cost

$15,000 to $20,000

System Size

5kW

Installed By

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