Redback solar inverters reviews

Based on 25 ratings Aus Ranking

  • 5 star 11
  • 4 star 6
  • 3 star 0
  • 2 star 4
  • 1 star 4

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About Redback, Solar Inverters

Redback solar inverters review

Redback Technologies is an Australian company founded in April 2015 and based in Brisbane. The company is supported by the Microsoft Innovation Centre and its partners include the University of Queensland. Redback produces hybrid inverters incorporating energy storage.

Redback Solar Inverter Reviews

Compact, all in 1 Inverter and Battery Unit.
Bought From: Green Sky Australia South East Melbourne
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We had our Redback batteries installed in mid-2018. We have encountered some issues like connectivity drop outs (which impacted the usability of the app, not the system) and more recently the system has tripped a couple of times. Whilst frustrating, I have been in touch with Redback and they've been really good in sorting this all out for us. They updgraded our connection and replaced our Ouiji board and we've been going strong since. The new Reback app is also significantly better than the old app.

The Redback customer service team has been good to deal with since the installation too, and I find that logging a request via their online portal is a better option than calling.

To me, anyway, it seems like some of the issues that we were having in the past have been rectified and we've got no complaints now that everything is working as it should.

With my energy provider notifying me last week that they'll be buying my surplus supply off me for a massive 6.6c/kwh, I'm actually thinking it's time to put in a couple more batteries (we currently have 4.8kwh of storage and I'm pretty sure there's room in the housing for another 2 batteries, so potentially having 9.6kwh of storage is appealing).
Bought From: SAE Group Brisbane East
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Bought From: Green Solar Show additional information
Bought From: Expert Electrical Beaudesert to Warwick Show additional information
Inverter works fine (eventually after faulty BMS cable replaced and current detectors re-located, thanks to a great installer).
BUT, the cloud connectivity (whether it's a hardware or software issue or both, is unknown) is crap. If one of my software team wrote comms software that continually dropped out like this does, I would sack them.
What's the point of providing monitoring software if the damned unit won't connect.

Would like to have more control of the unit. e.g. would like to be able to tell the system to stop draining the batteries overnight at a certain level so if the grid goes down in the morning I still have enough battery energy so I can keep my computers and routers working for a few hours.
Bought From: Sunergy Solar Bendigo
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Bought From: NRG Solar - National Renewable Group Show additional information
This inverter integrates with the battery system
Bought From: eko energy
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Love the Aus made aspect, plug and play adding batteries, solid, well supported
Bought From: Jet Solar Battery Retrofit
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Redback is the company we have just got our solar battery system through. It’s a SH5000 (5kW Inverter, 6.6kw of 265watt Jinko Panels, 4 Batteries total 9.6kWh). It’s an Australian company at the forefront of Technology and the product is incredible, check out their website. We are so impressed. The Company has an Adelaide Based Technical Support (George) for Redback should any assistance be required on your site. During the day the sun runs the household appliances and excess power is stored in the Batteries, after the batteries are full excess power is returned to the grid. During the evening our house runs off the batteries. The System will also assist in a “power outage” supplying power to essential items like Fridges and lighting that was preselected at installation.
The Online monitoring is fantastic and very responsive showing Exported power, Imported power, our systems Generation and the House’s Consumption. Also shows Batteries Charge and much more. The software driving the system works brilliantly.
The Redback System was Installed by NRG in Adelaide, we live at a Seaside Country town about 85kms from Adelaide. This was no problem for the Sales & quote process, then installation of the Jinco Solar Panels and Redback System.
Both Redback & NRG were friendly and helpful all the way through the process and we highly recommended anyone considering Solar to use this system.
Bought From: NRG Solar - National Renewable Group
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Bought From: Midwest Solar Power Show additional information
Inverter has poor reliability. Trips and resets regularly, communication to icloud is poor. Up until the recent problems, and slow response by Redback, I would have recommended it. Now, I would recommend you seek another inverter, the Redback is just not reliable enough. The system can not handle overload, and trips to clear the overload, rather than switching to grid, so many household blackouts.
Bought From: Energy Australia
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Best looking system available for a solar and battery combination
Bought From: ACDC Energy
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18months old and multiple issues, battery trip outs, loss of wifi connectivity, the online monitoring service is very informative when working correctly, but data can't be trusted, date rarely matches smartmeter data or shows that we generate power at night (we could be millionaires with this!) Originally customer service were very helpful but after few months are issues evidently became a bore with no responses being received. With help of our installer they have now admitted that they are aware of all the issues prescribed by myself and others and that they are unable to offer permanent solutions...great. Premium inverter can't do its job.

Luckily our installer is now pushing them for compensation and a complete refund. Awaiting Redback to respond but our next step is Consumer Affairs.
Bought From: Sky Energy
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Love the system, very reliable when power goes out but their inverter communication system is garbage and their support, contact and return support totally unreliable, don't hold your breath to hear back from them because you won't. No customer relationship, got your money and run as far away as they can.
Bought From: Solar Dynamics
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I have to agree with some of the other reviewers here. After having the Redback inverter for a year, it really is disappointing. Most of the time you can't communicate with the unit - this Ouija board they've built just doesn't work. The unit really is unreliable and not worth the investment - the cheapest inverter on the market would probably do a better job. Tech support are not responsive and issues just don't get resolved - it's not working again at the moment and hasn't been for about 3 months...

I'd encourage any potential purchasers to have a good look around before going down the Redback path. I wouldn't have gone with this unit if I'd known how unreliable it was going to be...
Bought From: Skyline Energy
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The inverter works fine - But software is glitchy and my battery keeps getting disconnected. Still working with Redback to get it up to performance. Support from Redback is poor, unresponsive and next to impossible to schedule an appointment with them.
Bought From: SAE Group QLD
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Our system ( 4600 Inverter, 5.3kw of 265watt Panels ) was installed in Nov 17 and some 6 months later a pair of Pylon batteries then a third about a month ago. ( money doesn’t grow on trees so the forth and final battery will come when I can afford it) Over the Xmas period our bill was reduced by 53% (3 months) now that we are into the worst of the solar generation it still provides more than 20% of our need. As far as reliability goes, I’m glad I chose Redback it works every day no problem. The follow up and support from the installation company has been a good relationship. I’m a geek so I love to chew Lee’s ear off. In the beginning I had a dozen questions a day and not once did I get the raw prawn from either the support crew at Redback, or Solar Dynamics in Braeside Vic. My biggest challenge is getting my wife to understand the concept of ‘Energy Management ‘ she just loves that kettle...
Bought From: Solar Dynamics
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inverter was installed over 6 weeks ago & only just started working due to waiting for parts, worked for just under a week & now not working, I suggest not buying one of these systems as everything to do with them is bad, bad service from the sellers, bad service from the installers & this to me is a direct reflection of the product, do not buy one!!!
Bought From: Wades Gas and Paint
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This is the best looking and tidiest setup I have seen as everything is contained in the one unit and not spread across the wall.
Everything is working very well . If I could afford a few extra batteries I would get them as I have now installed a pool and would use extra stored power.
Bought From: Solar Dynamics
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The Redback inverter is super robust and quiet, take some space but fits batteries in one unit. The problem people have (including me) is that 4600W is a bit of a squeeze for most households and it will trip out if you go over. This means adding dryer use with washing machine and dishwasher at the same time means no power for a minute or two until you lose an appliance or two. If its dark and you have no battery, you will be flicking switches to make that happen. The comms is tricky but you get used to the reconnection process, connect to the inverters own wifi then re-add the unit to the app, the data available makes it worthwhile - see how many Watts you are saving from the train.
Bought From: SolarHub ACT
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The RedBack app makes it easy to see current generation, consumption, feed to/from grid, and battery status. The online portal is great for historic (and current) data viewing. Very happy with RedBack inverter. Also very quiet (no sound) compared to systems we have seen at other houses.
Bought From: Tasmanian Solar Connections
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We have had this the Redback inverter system with backup battery for almost a year now. It has been nothing but trouble. The software is useless. We have been in constant contact with Redback but they haven't a clue. They are so busy promoting this so called "wonderful system" when they should be fixing the problems and actually making it work. Our battery is constantly shutting down. We continually get messages saying there is a major problem but they do nothing about it. We have to tell them. Useless system with little backup help from Redback. Has heaps of potential but don't buy it until they sort out all of the software problems. Was a waste of money for us. Note we have no problems with the installer. They have tried there best to fix a problem which has little to do with them. It is Redback's problem.
Bought From: Inverter Review Supplier Name Withheld
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Good inverter on paper, terrible in practice. Constant communication and battery trip issues.
Bought From: ITP Home Energy
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The communications link is garbage. Over a nine month period since my solar installation was given Ausnet approval I have had only ten days when there has NOT been a communication problem. Its communications with the storage battery cut out on a regular basis and I lose battery back-up meaning in dark or low sunlight hours I am buying power from the grid instead of using stored power from the battery even though the battery is charged. The battery then has to be manually reset meaning I spend part of my day back and to visiting the inverter to check the battery status. The comms link with my PC when I check the inverter status via the Redback website often shows that communications with the internet is lost and then I need to go to the inverter again to reset its switch and get the link back. This inverter is a real pain in the backside.
Bought From: Madison Australia Melbourne Other
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Bought From: Energy Aware New South Wales Show additional information

Redback has 1 solar inverter in our database

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