Redback solar inverters reviews

4.3
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Based on 52 ratings Aus Ranking

  • 5 star 36
  • 4 star 8
  • 3 star 0
  • 2 star 4
  • 1 star 4

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About Redback, Solar Inverters

Redback solar inverters review

Redback Technologies is an Australian company founded in April 2015 and based in Brisbane. The company is supported by the Microsoft Innovation Centre and its partners include the University of Queensland.

Redback originally only produced hybrid inverters as part of their energy storage offerings, but in October 2021 announced a range of single phase inverters in 5, 6, 8 and 10kVA (kW) output.

If you have a Reback Technologies inverter installer, share you experiences with it by leaving a rating and review.

Redback Solar Inverter Reviews

Bought From: Sun City Solar Show additional information
Needs to be near electrical box so needs a cover as facing east
Bought From: First Choice Solar Show additional information
Bought From: Sungen Northern NSW Show additional information
Bought From: Advanced Energy Management VIC

Manufacturer Reply

Thanks Stephen for your 5* review. We're glad you're pleased with your Redback system!

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Bought From: Auswell Energy Pty Ltd

Manufacturer Reply

Thanks Trevor for your 5* review. We're glad you're pleased with your Redback system!

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Bought From: Advanced Energy Management VIC

Manufacturer Reply

Thanks Matthew for your 5* review. We're glad you're pleased with your Redback system!

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Bought From: Sungen Northern NSW

Manufacturer Reply

Hi Derek,
Thanks for your 5* review. We're glad you're enjoying your Redback!

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Bought From: Advanced Energy Management VIC Show additional information
Early days not happy with level of info and control from portal and app but this was sorted out quickly by AEM and Redback Technologies showing me better dashboard information available. Very happy now.
Bought From: Advanced Energy Management VIC Show additional information
Bought From: Green Vision Solar PCAR

Manufacturer Reply

Hi Nadine,
Thanks for your 5* rating - we're so glad you're enjoying your Redback system!

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Bought From: G Solar and Electrical Pty Ltd

Manufacturer Reply

Hi Dennis,
Thanks for your 5* review. We're very glad you've had a great experience with your Redback system!

Kind Regards,
The Redback Team

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Bought From: G Solar and Electrical Pty Ltd

Manufacturer Reply

Hi Deandra,
Thanks for leaving us a 5* review - we're glad you're happy with your Redback system!

- The Redback Team

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First one was faulty, changed over by installer and now working 100%. Pretty sure we were just unlucky.
Bought From: Advanced Energy Management VIC

Manufacturer Reply

Hi Frank,
Apologies that you had to have your first system replaced, but we're so glad to hear that your system is now working perfectly!

Ben from Redback

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Bought From: Advanced Energy Management VIC Show additional information
Hybrid inverter in same box as battery - neat.
Bought From: 4Front Services Pty Ltd Show additional information
Bought From: Advanced Energy Management VIC

Manufacturer Reply

Hi Michael,
Thanks so much for your 5* review. We're glad that you're happy with your Redback system!

- The Redback Team

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Bought From: G Solar and Electrical Pty Ltd

Manufacturer Reply

Hi Sjaak,
Thanks so much for your review. We're glad that you're happy with your Redback system.

- The Redback Team

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Neat and clean looking unit. No wiring exposed. Just a neat box on the wall
Bought From: Advanced Energy Management VIC

Manufacturer Reply

Hi Karen,
Thanks for your 5* review. We're glad you like it and had a positive installation experience!

The Team at Redback

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Redback 3 Phase Hybrid ST10000 14,2 kWh battery
Bought From: Energy Solution Centre

Manufacturer Reply

Hi Seth, thanks for leaving us such a wonderful review. We are thrilled that you're happy with your Redback 3 Phase Hybrid System.

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Bought From: Solar 1 Electrical Pty Ltd

Manufacturer Reply

Hi Rod, thanks for leaving us a 5* review. We're glad you're enjoying your Redback system.

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Redback inverter has run as smooth and consistent as a Swiss watch. Top notch build great quality, extremely reliable system.
Bought From: Energy Solution Centre

Manufacturer Reply

Hi Grant, thanks for leaving us such a wonderful comment. We are thrilled that you love your experience with your Redback system. At Redback, our customer’s satisfaction is our priority, and your comment reaffirms the hard work we put in every day.

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as we have the hybrid Redback Battery/Inverter, please refer to the comments in the battery section below
Bought From: Advanced Energy Management VIC

Manufacturer Reply

Hi Phil, thanks for leaving us a positive 5* review. We're glad you've been enjoying your Redback system.

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Purchase 2018. 4.8 kw battery. We too had connectivity issues at first but I found Redback to be brilliant with their back up and tech support. Major software upgrades in 2020 and no issues since. Living in Gippsland Vic we regularly have blackouts due to the weather. This system has not let us down. Quality batteries. Quality inverter. Neighbour had a similar aged Tesla power wall. Refunded and now has Redback. Plyontech battery still holds 94% at 4 years. Impressive.
Bought From: Eco Energy and Solar Solutions LG 2015

Manufacturer Reply

Hi Mike, thanks for leaving us such a wonderful comment. We are thrilled that you love your experience with your Redback system. At Redback, our customer’s satisfaction is our priority, and your comment reaffirms the hard work we put in every day.

It was great to read that your system hasn't let you down - it's always great to have power in outages!

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Bought From: G Solar and Electrical Pty Ltd

Manufacturer Reply

Hi Yatsuki,
Thank you very much for giving us a 5* review. We're so glad that your experience has been great!

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Bought From: G Solar and Electrical Pty Ltd

Manufacturer Reply

Hi Narelle,
Thank you very much for giving us a 5* review. We're so glad that your experience has been great!

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Bought From: HDC Electrical and Solar F Show additional information
Hybrid inverter/battery. Includes three 3.55kW Pylontech batteries to provide 10.7kWh capacity. Apparently Redback have improved their online portal. I find it works very well. One day when I opened the app on my Android phone, it advised me that there was an issue with the Redback reporting. It provided me with a walk through process with photos and with-in 10 minutes all was OK. The error didn't stop the system from generating or exporting power.

The system provides an uninterruptible power supply in case of grid blackouts. All my lights and one double GPO will supply power.
Bought From: ECG Electrical

Manufacturer Reply

Hi Barry,
Thank you for your positive 5* review.
Our software teams are continually working on improving our Customer Portal and MyRedback Home Owner app, so they'll be pleased they were working well for you.

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Compact, all in 1 Inverter and Battery Unit.
Bought From: Green Sky Australia South East Melbourne

Manufacturer Reply

Hi Geoff,
Thank you very much for giving us a 5* review. We're so glad that your experience has been great!

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We had our Redback batteries installed in mid-2018. We have encountered some issues like connectivity drop outs (which impacted the usability of the app, not the system) and more recently the system has tripped a couple of times. Whilst frustrating, I have been in touch with Redback and they've been really good in sorting this all out for us. They updgraded our connection and replaced our Ouiji board and we've been going strong since. The new Reback app is also significantly better than the old app.

The Redback customer service team has been good to deal with since the installation too, and I find that logging a request via their online portal is a better option than calling.

To me, anyway, it seems like some of the issues that we were having in the past have been rectified and we've got no complaints now that everything is working as it should.

With my energy provider notifying me last week that they'll be buying my surplus supply off me for a massive 6.6c/kwh, I'm actually thinking it's time to put in a couple more batteries (we currently have 4.8kwh of storage and I'm pretty sure there's room in the housing for another 2 batteries, so potentially having 9.6kwh of storage is appealing).
Bought From: SAE Group Brisbane East

Manufacturer Reply

Hi Bryan,
Thanks for your honest feedback and your positive review. We're so glad that although there were a few teething issues, you were able to sort everything out through discussing with our Brisbane-based customer support team!

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Bought From: Green Solar Show additional information
Bought From: Expert Electrical Beaudesert to Warwick

Manufacturer Reply

Hi Anne,
Thank you very much for giving us a 5* review. We're so glad that your experience has been great!

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Inverter works fine (eventually after faulty BMS cable replaced and current detectors re-located, thanks to a great installer).
BUT, the cloud connectivity (whether it's a hardware or software issue or both, is unknown) is crap. If one of my software team wrote comms software that continually dropped out like this does, I would sack them.
What's the point of providing monitoring software if the damned unit won't connect.

Would like to have more control of the unit. e.g. would like to be able to tell the system to stop draining the batteries overnight at a certain level so if the grid goes down in the morning I still have enough battery energy so I can keep my computers and routers working for a few hours.
Bought From: Sunergy Solar Bendigo

Manufacturer Reply

Hi Ian,
Thanks for your honest feedback and for your overall positive review. Apologies you've been experiencing frustrating periods of downtime.

Our software team take everyone's comments on board and continually work toward making better functioning apps with higher uptime, which over the past year has meant we were able to launch a brand new Homeowner MyRedback app. This being said, we will pass on your feedback to the tech teams.

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Bought From: NRG Solar SA Show additional information
This inverter integrates with the battery system
Bought From: eko energy

Manufacturer Reply

Hi Riyane,
Thanks so much for your positive 5* review. We're so glad to see you've had such a great experience.

Show additional information
Love the Aus made aspect, plug and play adding batteries, solid, well supported
Bought From: Jet Solar Battery Retrofit Show additional information
Redback is the company we have just got our solar battery system through. It’s a SH5000 (5kW Inverter, 6.6kw of 265watt Jinko Panels, 4 Batteries total 9.6kWh). It’s an Australian company at the forefront of Technology and the product is incredible, check out their website. We are so impressed. The Company has an Adelaide Based Technical Support (George) for Redback should any assistance be required on your site. During the day the sun runs the household appliances and excess power is stored in the Batteries, after the batteries are full excess power is returned to the grid. During the evening our house runs off the batteries. The System will also assist in a “power outage” supplying power to essential items like Fridges and lighting that was preselected at installation.
The Online monitoring is fantastic and very responsive showing Exported power, Imported power, our systems Generation and the House’s Consumption. Also shows Batteries Charge and much more. The software driving the system works brilliantly.
The Redback System was Installed by NRG in Adelaide, we live at a Seaside Country town about 85kms from Adelaide. This was no problem for the Sales & quote process, then installation of the Jinco Solar Panels and Redback System.
Both Redback & NRG were friendly and helpful all the way through the process and we highly recommended anyone considering Solar to use this system.
Bought From: NRG Solar SA Show additional information
Bought From: Midwest Solar Power Show additional information
Inverter has poor reliability. Trips and resets regularly, communication to icloud is poor. Up until the recent problems, and slow response by Redback, I would have recommended it. Now, I would recommend you seek another inverter, the Redback is just not reliable enough. The system can not handle overload, and trips to clear the overload, rather than switching to grid, so many household blackouts.
Bought From: Energy Australia Show additional information
Best looking system available for a solar and battery combination
Bought From: ACDC Energy Show additional information
18months old and multiple issues, battery trip outs, loss of wifi connectivity, the online monitoring service is very informative when working correctly, but data can't be trusted, date rarely matches smartmeter data or shows that we generate power at night (we could be millionaires with this!) Originally customer service were very helpful but after few months are issues evidently became a bore with no responses being received. With help of our installer they have now admitted that they are aware of all the issues prescribed by myself and others and that they are unable to offer permanent solutions...great. Premium inverter can't do its job.

Luckily our installer is now pushing them for compensation and a complete refund. Awaiting Redback to respond but our next step is Consumer Affairs.
Bought From: Sky Energy Show additional information
Love the system, very reliable when power goes out but their inverter communication system is garbage and their support, contact and return support totally unreliable, don't hold your breath to hear back from them because you won't. No customer relationship, got your money and run as far away as they can.
Bought From: Solar Dynamics Show additional information
I have to agree with some of the other reviewers here. After having the Redback inverter for a year, it really is disappointing. Most of the time you can't communicate with the unit - this Ouija board they've built just doesn't work. The unit really is unreliable and not worth the investment - the cheapest inverter on the market would probably do a better job. Tech support are not responsive and issues just don't get resolved - it's not working again at the moment and hasn't been for about 3 months...

I'd encourage any potential purchasers to have a good look around before going down the Redback path. I wouldn't have gone with this unit if I'd known how unreliable it was going to be...
Bought From: Skyline Energy Show additional information
The inverter works fine - But software is glitchy and my battery keeps getting disconnected. Still working with Redback to get it up to performance. Support from Redback is poor, unresponsive and next to impossible to schedule an appointment with them.
Bought From: SAE Group QLD Show additional information
Our system ( 4600 Inverter, 5.3kw of 265watt Panels ) was installed in Nov 17 and some 6 months later a pair of Pylon batteries then a third about a month ago. ( money doesn’t grow on trees so the forth and final battery will come when I can afford it) Over the Xmas period our bill was reduced by 53% (3 months) now that we are into the worst of the solar generation it still provides more than 20% of our need. As far as reliability goes, I’m glad I chose Redback it works every day no problem. The follow up and support from the installation company has been a good relationship. I’m a geek so I love to chew Lee’s ear off. In the beginning I had a dozen questions a day and not once did I get the raw prawn from either the support crew at Redback, or Solar Dynamics in Braeside Vic. My biggest challenge is getting my wife to understand the concept of ‘Energy Management ‘ she just loves that kettle...
Bought From: Solar Dynamics Show additional information
inverter was installed over 6 weeks ago & only just started working due to waiting for parts, worked for just under a week & now not working, I suggest not buying one of these systems as everything to do with them is bad, bad service from the sellers, bad service from the installers & this to me is a direct reflection of the product, do not buy one!!!
Bought From: Wades Gas and Paint Show additional information
This is the best looking and tidiest setup I have seen as everything is contained in the one unit and not spread across the wall.
Everything is working very well . If I could afford a few extra batteries I would get them as I have now installed a pool and would use extra stored power.
Bought From: Solar Dynamics Show additional information
The Redback inverter is super robust and quiet, take some space but fits batteries in one unit. The problem people have (including me) is that 4600W is a bit of a squeeze for most households and it will trip out if you go over. This means adding dryer use with washing machine and dishwasher at the same time means no power for a minute or two until you lose an appliance or two. If its dark and you have no battery, you will be flicking switches to make that happen. The comms is tricky but you get used to the reconnection process, connect to the inverters own wifi then re-add the unit to the app, the data available makes it worthwhile - see how many Watts you are saving from the train.
Bought From: SolarHub ACT Show additional information
The RedBack app makes it easy to see current generation, consumption, feed to/from grid, and battery status. The online portal is great for historic (and current) data viewing. Very happy with RedBack inverter. Also very quiet (no sound) compared to systems we have seen at other houses.
Bought From: Tasmanian Solar Connections Show additional information
We have had this the Redback inverter system with backup battery for almost a year now. It has been nothing but trouble. The software is useless. We have been in constant contact with Redback but they haven't a clue. They are so busy promoting this so called "wonderful system" when they should be fixing the problems and actually making it work. Our battery is constantly shutting down. We continually get messages saying there is a major problem but they do nothing about it. We have to tell them. Useless system with little backup help from Redback. Has heaps of potential but don't buy it until they sort out all of the software problems. Was a waste of money for us. Note we have no problems with the installer. They have tried there best to fix a problem which has little to do with them. It is Redback's problem.
Bought From: Inverter Review Supplier Name Withheld Show additional information
Good inverter on paper, terrible in practice. Constant communication and battery trip issues.
Bought From: ITP Home Energy Show additional information

Redback has 1 solar inverter in our database

Model DC Voltage AC Power Efficiency
4600550V4600W97.60
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