Finn's Redback Inverters Review & Verdict
Finn Peacock has been a Chartered Electrical Engineer since 1998, and is ex-CSIRO
I was pleased to see Australia's Redback Technologies bounce back after a brief brush with voluntary administration in 2024. The release of new inverter products is encouraging; here's hoping the firm can maintain its forward momentum.
Redback Inverters: Pros & Cons
- Designed and engineered in Australia (Made in China)
- Smart Load Control looks interesting
- Has struggled (briefly in voluntary administration during 2024)
About Redback
Redback Technologies is an Australian company founded in April 2015 and based in Brisbane.
Australian Office Contact Details
Address: Building 1015, 80 Meiers Road Indooroopilly, QLD, 4068
Tel: 1300 240 182 or 07 3180 2325
Email: Contact form
Website
Company Info
Redback designs, engineers and tests its products in Australia, but they are manufactured in China - which helps it rein in costs. Even so, and as has been the case with many inverter manufacturers, the company has seen some tough times.
On March 5th, 2024, Redback Technologies went into voluntary administration. But on May 10th, 2024, the firm emerged from that after announcing it had a new owner; fintech company Australia Ebon Group. Investments made by Ebon aren't just about ensuring the firm's continued operation, but also to support its research and development efforts towards new products and solutions.
Redback is also supported by the Microsoft Innovation Centre and its partners include the University of Queensland.
Redback Inverters
Redback originally only produced hybrid inverters as part of its energy storage offerings, but in October 2021, it announced a range of single-phase inverters with 5, 6, 8, and 10kVA (kW) output. And more recently (October 2024), the company unveiled a new line - the I-Series.
Redback I-Series
The I-Series offers a range of single- (5kW and 10kW - up to 97.50% efficiency) and three-phase (10kW and 16.5kW - up to 98% efficiency) grid-tie inverters, designed specifically for Australian conditions. These inverters are rated to operate within a temperature range of -25°C to 60°C.
Equipped with smart load control, the I-Series can automatically manage large loads by utilising surplus solar power when available and turning off the load when it’s not. If solar production is insufficient during the day, the feature can still activate the load later in the day; but that mightn't be such a great thing given that's when mains electricity is usually at its most expensive; unless you're on a flat-rate plan. Still, it's an option.
Each I-Series inverter comes with a smart meter and Wi-Fi dongle, and comprehensive monitoring is provided through the Redback Portal or MyRedback app. Among the tools featured in the Portal are self-sufficiency reporting, energy use reports, and bought vs. sold energy comparison.
Warranty Information
There is a 10-year warranty on Redback inverters, with the firm promising fast and high-quality service by a qualified technician at your home or at the company's facility. The 10 year warranty only applies at the location where the inverter was originally installed, but the warranty is transferable to a new owner provided the inverter remains installed at the original location.
If you have a Redback Technologies inverter installed, share your experiences by leaving a rating and review.
Redback has no solar inverters in our database
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Redback Reviews (65)
Show Most Relevant reviews from All time
- 5 star 48
- 4 star 9
- 3 star 0
- 2 star 4
- 1 star 4
View Timeline
01 March 2022
Manufacturer Reply
Hi Phil, thanks for leaving us a positive 5* review. We're glad you've been enjoying your Redback system.Panel Brand
System Cost
$15,000 to $20,000
System Size
8kW
Installed By
29 June 2024
Inverter and battery stack have been excellent. 6 months in, very reliable. Great app to monitor use and get the most out of generated power.
Manufacturer Reply
Thank you very much for your kind review Shann! It's great to see that you're enjoying your system and the functionality of the MyRedback app!-The team at Redback
System Cost
$15,000 to $20,000
System Size
8kW
Installed By
08 March 2024
System Cost
$10,000 to $12,500
System Size
7kW
Installed By
14 February 2024
System Cost
$8,000 to $10,000
System Size
4kW
Installed By
07 January 2024
Manufacturer Reply
Hi Dion,Thanks for your 5 star review! We're so glad you're enjoying your Redback system.
- The team at Redback
System Cost
$4,000 to $6,000
System Size
6.6kW
Installed By
28 December 2023
Manufacturer Reply
Hi Allan,Thanks for your positive review, and don't worry, we're definitely taking your suggestion on board.
Kind Regards,
The Team at Redback
System Cost
$4,000 to $6,000
System Size
6.6kW
Installed By
01 March 2023
An incentive was offered by G Solar and Electrical Pty Ltd for this review. Learn more here.
Manufacturer Reply
Hi Deandra,Thanks for leaving us a 5* review - we're glad you're happy with your Redback system!
- The Redback Team
System Cost
More than $20,000
System Size
8kW
Installed By
17 January 2023
Panel Brand
System Cost
$15,000 to $20,000
System Size
6.6kW
Installed By
27 May 2025
Panel Brand
System Cost
More than $20,000
System Size
6kW
Installed By
22 September 2024
Manufacturer Reply
Thank you for your excellent Review Andrew - enjoy your Redback system!Panel Brand
System Cost
$15,000 to $20,000
System Size
6.6kW
Installed By
29 June 2024
Manufacturer Reply
Hi there David, thank you so much for your review - we're pleased to hear that you're enjoying your Redback system.-Team Redback
Panel Brand
System Cost
$6,000 to $8,000
System Size
6.6kW
Installed By
15 June 2024
Manufacturer Reply
Hello Lou, we're so pleased to see that you're enjoying your system and the real-time monitoring on the MyRedback app and Redback Portal. Enjoy your system, and have a wonderful day!-Team Redback
Panel Brand
System Cost
$8,000 to $10,000
System Size
7kW
Installed By
21 May 2024
Manufacturer Reply
Hi Jenny, we appreciate your review and are glad that you're enjoying your Redback system!-Team Redback
Panel Brand
System Cost
$8,000 to $10,000
System Size
10kW
Installed By
25 April 2024
Panel Brand
System Cost
$10,000 to $12,500
System Size
13kW
Installed By
28 January 2024
Manufacturer Reply
Hi Matthew,Thanks for your review and your feedback. Our software team are constantly working on our apps and our portal, but we will definitely pass on this feedback to them!
- The Team at Redback
Panel Brand
System Cost
$8,000 to $10,000
System Size
13kW
Installed By
30 December 2023
Manufacturer Reply
Hi Chris,We're so glad that your Redback is exceeding your expectations! Thanks for the positive review.
- the team at Redback
Panel Brand
System Cost
$6,000 to $8,000
System Size
8kW
Installed By
18 December 2023
Manufacturer Reply
Hi Wendy,Thanks for your 5* review. We're so glad you like your Redback. We think it looks neat too!
- The Team at Redback
Panel Brand
System Cost
$10,000 to $12,500
System Size
6.6kW
Installed By
31 October 2023
Manufacturer Reply
Hi Bernie,Thanks for your 4* review, we're glad you're happy with your Redback Technologies solution.
Kind Regards,
The Team at Redback
Panel Brand
System Cost
$6,000 to $8,000
System Size
15kW
Installed By
26 October 2023
Manufacturer Reply
Hi Margaret,Thanks for your positive review, we're glad you're enjoying your Redback system.
- The Team at Redback
Panel Brand
System Cost
$6,000 to $8,000
System Size
6.6kW
Installed By
26 October 2023
Manufacturer Reply
Hi Michael,Thanks for the positive review! We're glad you're enjoying your Redback.
- The Team at Redback
Panel Brand
System Size
8kW
Installed By
28 September 2023
Manufacturer Reply
Thanks Stephen for your 5* review. We're glad you're pleased with your Redback system!Panel Brand
System Cost
More than $20,000
System Size
15kW
Installed By
27 September 2023
Manufacturer Reply
Thanks Trevor for your 5* review. We're glad you're pleased with your Redback system!Panel Brand
System Cost
$4,000 to $6,000
System Size
5kW
Installed By
11 September 2023
Manufacturer Reply
Thanks Matthew for your 5* review. We're glad you're pleased with your Redback system!Panel Brand
System Cost
$15,000 to $20,000
System Size
7kW
Installed By
17 August 2023
Manufacturer Reply
Hi Derek,Thanks for your 5* review. We're glad you're enjoying your Redback!
Panel Brand
System Cost
$10,000 to $12,500
System Size
13kW
Installed By
30 July 2023
Panel Brand
System Cost
$12,500 to $15,000
System Size
5kW
Installed By
19 July 2023
Panel Brand
System Cost
More than $20,000
System Size
10kW
Installed By
07 July 2023
Manufacturer Reply
Hi Nadine,Thanks for your 5* rating - we're so glad you're enjoying your Redback system!
Panel Brand
System Size
8kW
Installed By
02 May 2023
Manufacturer Reply
Hi Dennis,Thanks for your 5* review. We're very glad you've had a great experience with your Redback system!
Kind Regards,
The Redback Team
Panel Brand
System Cost
$4,000 to $6,000
System Size
6.6kW
Installed By
17 February 2023
Manufacturer Reply
Hi Frank,Apologies that you had to have your first system replaced, but we're so glad to hear that your system is now working perfectly!
Ben from Redback
Panel Brand
System Cost
$15,000 to $20,000
System Size
10kW
Installed By
17 January 2023
Panel Brand
System Cost
More than $20,000
System Size
7kW
Installed By
16 December 2022
Manufacturer Reply
Hi Michael,Thanks so much for your 5* review. We're glad that you're happy with your Redback system!
- The Redback Team
Panel Brand
System Cost
$6,000 to $8,000
System Size
5kW
Installed By
04 July 2022
Manufacturer Reply
Hi Sjaak,Thanks so much for your review. We're glad that you're happy with your Redback system.
- The Redback Team
Panel Brand
System Cost
More than $20,000
System Size
9kW
Installed By
15 June 2022
Manufacturer Reply
Hi Karen,Thanks for your 5* review. We're glad you like it and had a positive installation experience!
The Team at Redback
Panel Brand
I don't know
System Cost
$15,000 to $20,000
System Size
8kW
Installed By
17 May 2022
Manufacturer Reply
Hi Seth, thanks for leaving us such a wonderful review. We are thrilled that you're happy with your Redback 3 Phase Hybrid System.System Cost
More than $20,000
System Size
10kW
Installed By
28 April 2022
Manufacturer Reply
Hi Rod, thanks for leaving us a 5* review. We're glad you're enjoying your Redback system.Panel Brand
System Cost
$12,500 to $15,000
System Size
6.6kW
Installed By
12 April 2022
Manufacturer Reply
Hi Grant, thanks for leaving us such a wonderful comment. We are thrilled that you love your experience with your Redback system. At Redback, our customer’s satisfaction is our priority, and your comment reaffirms the hard work we put in every day.Panel Brand
System Cost
More than $20,000
System Size
13kW
Installed By
10 February 2022
Manufacturer Reply
Hi Yatsuki,Thank you very much for giving us a 5* review. We're so glad that your experience has been great!
Panel Brand
System Cost
$15,000 to $20,000
System Size
6.6kW
Installed By
28 January 2022
Manufacturer Reply
Hi Narelle,Thank you very much for giving us a 5* review. We're so glad that your experience has been great!
System Cost
$15,000 to $20,000
System Size
5kW
Installed By
23 January 2022
Panel Brand
System Cost
$12,500 to $15,000
System Size
6kW
Installed By
04 January 2022
The system provides an uninterruptible power supply in case of grid blackouts. All my lights and one double GPO will supply power.
Manufacturer Reply
Hi Barry,Thank you for your positive 5* review.
Our software teams are continually working on improving our Customer Portal and MyRedback Home Owner app, so they'll be pleased they were working well for you.
Panel Brand
System Cost
$10,000 to $12,500
System Size
7kW
Installed By
27 September 2021
Manufacturer Reply
Hi Geoff,Thank you very much for giving us a 5* review. We're so glad that your experience has been great!
Panel Brand
System Cost
$8,000 to $10,000
System Size
7kW
Installed By
20 September 2021
The Redback customer service team has been good to deal with since the installation too, and I find that logging a request via their online portal is a better option than calling.
To me, anyway, it seems like some of the issues that we were having in the past have been rectified and we've got no complaints now that everything is working as it should.
With my energy provider notifying me last week that they'll be buying my surplus supply off me for a massive 6.6c/kwh, I'm actually thinking it's time to put in a couple more batteries (we currently have 4.8kwh of storage and I'm pretty sure there's room in the housing for another 2 batteries, so potentially having 9.6kwh of storage is appealing).
Manufacturer Reply
Hi Bryan,Thanks for your honest feedback and your positive review. We're so glad that although there were a few teething issues, you were able to sort everything out through discussing with our Brisbane-based customer support team!
System Cost
$10,000 to $12,500
System Size
7kW
Installed By
10 June 2021
Panel Brand
System Cost
More than $20,000
System Size
13kW
Installed By
18 April 2021
Manufacturer Reply
Hi Anne,Thank you very much for giving us a 5* review. We're so glad that your experience has been great!
Panel Brand
System Cost
$6,000 to $8,000
System Size
7kW
Installed By
30 September 2020
BUT, the cloud connectivity (whether it's a hardware or software issue or both, is unknown) is crap. If one of my software team wrote comms software that continually dropped out like this does, I would sack them.
What's the point of providing monitoring software if the damned unit won't connect.
Would like to have more control of the unit. e.g. would like to be able to tell the system to stop draining the batteries overnight at a certain level so if the grid goes down in the morning I still have enough battery energy so I can keep my computers and routers working for a few hours.
Manufacturer Reply
Hi Ian,Thanks for your honest feedback and for your overall positive review. Apologies you've been experiencing frustrating periods of downtime.
Our software team take everyone's comments on board and continually work toward making better functioning apps with higher uptime, which over the past year has meant we were able to launch a brand new Homeowner MyRedback app. This being said, we will pass on your feedback to the tech teams.
System Cost
$15,000 to $20,000
System Size
5kW
Installed By
01 July 2020
Panel Brand
System Cost
$12,500 to $15,000
System Size
6.6kW
Installed By
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05 June 2020
Manufacturer Reply
Hi Riyane,Thanks so much for your positive 5* review. We're so glad to see you've had such a great experience.
Panel Brand
System Cost
$12,500 to $15,000
System Size
5kW
Installed By
11 September 2019
System Cost
$6,000 to $10,000
System Size
6kW
Installed By
10 September 2019
The Online monitoring is fantastic and very responsive showing Exported power, Imported power, our systems Generation and the House’s Consumption. Also shows Batteries Charge and much more. The software driving the system works brilliantly.
The Redback System was Installed by NRG in Adelaide, we live at a Seaside Country town about 85kms from Adelaide. This was no problem for the Sales & quote process, then installation of the Jinco Solar Panels and Redback System.
Both Redback & NRG were friendly and helpful all the way through the process and we highly recommended anyone considering Solar to use this system.
System Cost
$6,000 to $10,000
System Size
6.6kW
Installed By
15 August 2019
Panel Brand
System Cost
$15,000 to $20,000
System Size
5kW
Installed By
