Halcol Energy Reviews

Based on 291 ratings Aus Ranking

  • 5 star 46
  • 4 star 196
  • 3 star 38
  • 2 star 9
  • 1 star 2

Average Customer Review

  • Value
    4.15
  • System Quality
    4.16
  • Customer Service
    4.23
  • Installation
    4.41

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About Halcol Energy, Solar Installers

Halcol Energy
Gold Partner
Halcol Energy is a SolarQuotes Client (what does this mean?)
ABN: 75 142 797 939  ABN active since 01 Apr 2010 | Halcol Energy Pty Ltd
verified
ACN: 142 797 939  ACN active since 25 Mar 2010 | Halcol Energy Pty Ltd
verified

Estimated pricing for system: $4,400 - $6,200 depending on hardware choice and installation difficulty ( how is this calculated? )

Established in 2010, Halcol Energy has its head office on the Sunshine Coast at 392 Nicklin Way, Bokarina, 4575 and concentrates from Brisbane to Bundaberg.

We offer premium tier 1 products with our own teams of experienced and qualified installers. We are both a Sonnen Diamond Partner and a Tesla Powerwall Certified Installer.

Halcol Energy has withstood the uncertainty of the Solar market and is now coming out of the dust stronger and fitter than before. With our exclusive partnerships with the Flex Corporation, Tesla, and Sonnen, we are leading the way in smart home technologies. We have expanded our office, staff and installation and service departments to keep up with the ever-growing demand of the Sunshine Coast. Our systems are smoother, our products and warranties securer, and our outlook brighter. This is all a testament to our strong belief in service, quality and staff.

Halcol Energy is the real deal. Let us help you smash your bills and achieve your energy efficiency goals today.

Halcol Energy Solar Reviews

Very happy with installation

Quoting was good. Installation was tidy installer was polite and punctual. Very good customer service. Show additional information
Halcol was very efficient and when I had a perceived problem they were right on it.
I would recommend Halcol and look their way again if installing another at the new house.
We pretty consistently run around 25kwh per day and with up to 6 people, 4 fridges, 3 freezers, water pumps, low use of 3 A/C our power bill runs below $250 per 1/4
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The only complaint that I have about the supplier is that I don't feel as if they communicated very well with me. I had to ring them to find out when my install date was, rather then the other way around. Show additional information

Did what they said they would makes a change

It was amazing to find a company that was good at all stages of the process very easy to contact and willing to strike a good deal Show additional information

They took the time to explain everything in a way that was easy to understand. Best investment I ever made going to Halcol!

I wanted to go with a provider that was local which Halcol definitely are. I also didn’t want to get a cheap made in China system that wouldn’t last. It’s a false economy, my family all have Halcol and I definitely recommend them. Show additional information

I had a really great experience with Halcol.

From the initial contact, consult and quote they were great to work with, very friendly, knowledgable and not so salesy.
Then I had lots of follow up questions via email and their responses were very fast, without being pushy. And when I finally went ahead with the solar, the installation process was really fast and smooth and well done. And they have since helped with quick responses to questions and just great service.
Highly recommended :)
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Good service

Service was very good. Installation was on time and installers did a great job. Show additional information

Quality and Service

EXCELLENT AFTER SALES SERVICE. I went with Halcol, even though their quote was more than the door to door salesman because they are an established company, have quality hardware that THEY service, and I got to talk to REAL people in a REAL shop when I had questions or needed help. Installation was fast. The installer took time to explain the system and app (which I love). When the system needed to be tuned to my new wifi modem, I received help via email promptly from the office staff and when there was a glitch I got a free home visit from the manager who fixed the problem and was putting systems in place for all customers so my glitch didn’t affect anyone else. You pay for what you get. Show additional information

Excellent Service ... Well worth the money spent !!

Fantastic company to deal with from start to finish. Customer service was also amazing , I had rung multiple companies and none returned my call , they were super prompt and fast and they had come highly recommended from a friend how had also had solar installed. So happy with the product and on track for a electricity bill that will be under $30 for the quarter. The app is also fantastic as you can track you progress daily. Would Highly recommend this company. Show additional information

Totally reliable with quality systems and installation

We have had 6 solar systems installed over the past decade on homes and offices. The last 3 installations have been all with Halcol Energy. They are the most customer focussed provider and have quality systems and expert installation to match. The performance of our systems is superb. One of the other companies we used, EuroSolar, would be one of the worst customer experiences I have ever had with installation that damaged our roof and a very poor performance of the system.
On one of our rental properties, following the Halcol installation in June, we now have daily electricity costs of just $0.21! Our current office and residence (also Halcol install in 2018), supporting up to six computers, large volume printer and peripherals, plus aircon along with our residence with air-con & pool pump, we now pay a total of $600/year for electricity. I have calculated our solar systems are fully paid off in under 36 months.
More importantly for us, we know that installing these systems is a very direct way we can make a meaningful contributing to reducing greenhouse gas emissions. Our planet is in serious trouble, and only by taking direct action, by investing in the future health of the planet, can we provide a future for all.
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Quality Finish, Professional Installation and Value for Money

We were very satisfied with the objective, non pushy sales experience. We had a number of sales agents from other companies call on us, they worked on a commission only basis and were not employees of the company they were representing. Their sales attitude refected their circumstance, ie, no sale no commision and they had no real interest in our post purchase position. Our Halcol sales agent was an employee of Halcol and very interested in our installation. The installation experience was well beyond our expectations. The conduit work, the quality trade finish and the clean up were impressive. The positive attitude and customer focus of the install team made it a very easy experience. In terms of value for money, Halcol offered a superior panel to other quotes and we're $2,000 to $4,000 cheaper. We remain very satisfied with the Halcol experience. Show additional information

Very Professional installation.

Sales Person was very informative and helpful. Very prompt in sending thru information and quotes.
Installation was very neat and carried out in a professional manner, installers were very courteous and punctual.
The connection was taken care of quickly and efficiently.
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Amazing customer service from all departments from start to finish. Very professional and extremely knowledgeable.

Very professional and accurate
Installers we're very polite and helpful, we just had a new roof fitted, the care the installers took was second to none.
All connections were handled for us and great advice given.
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Great service and team.

The team that came out to check the old system and replace it was great. They were polite and honest. I would highly recommend them to anyone without hesitation. Show additional information
Installers recommended by Solarquotes all were close in price but I was not happy with the recommendations for inverter and panels. The company I finished up going with sold me on the inverter. Show additional information

Tradesman you can trust

Was let down by another solar company and asked Halco for help as needed to maintain same type of inverter to keep maximum feed in tariff.
Service in showroom was excellent and felt confident following your advise re invertor. Appointment for installation was made and everything went as you had promised.

New inverter was up and working in a few days. Installers arrived on time explained what had to be done and simply did what was needed. Cleaned up and job was exactly as planned and promised. have recommended Halco to a number of friends and they have all being complimentary.

Basically you provide an efficient well priced service and back up your commitments which gives the customer confidence. Thanks Again
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All good but had to have one faulty panel replaced

We had an extra panels put to on.
All the work was done very well
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We where told about halcol by our feinds over the put solar system of 10 panels 5kw system Show additional information

Great service all round

Impressed with sales persons knowledge. Installation was clean, tidy and well installed. Very friendly staff and helpful including after the sale and installation. We also purchased one of their split system air conditioners. Everything is still going great and continuing to save hundreds ever year off our energy bills. Show additional information

Saving money and the planet - and getting a backup solution

I got a quote from another company that seemed like a good price. But it left me with a lot of questions about quality and suitability. We also already have a solar panel system, so the new one is in addition. Gary from Halcol knew what he was talking about, answered my (many, many) questions and I was much happier with the quality of the products Halcol offered (Canadian panels, LG battery, SolarEdge inverter). The installation had a few hiccups and Luke actually had to come back and replace the inverter. But he explained what was happening and what was needed - so all good. I did make a support call a few weeks later (a strange noise from the unit) and both Halcol and SolarEdge were very helpful. We've been through a complete billing cycle now for June/July which is by far our most expensive month because of our aircon/heater. The system is saving us about $110/month and I'm expecting the bill to really come down as we move into summer. And at that time, we'll probably reserve 20% of the battery (leaving 2kwh) for backup power in the storm season (we currently reserve 10%). So far, we're very happy with it... and we have room for another battery in the future. Show additional information

No worries

Josh organised a system that suited us and did everything most courteously and efficiently, and the Panasonic Stereo System was a real bonus. Show additional information

Very Honest Salesman

First dealt with Gary from Halcol about 7 years before we bought . When we finally decided to buy he was only company still trading from then. There were several new competitors but longevity , quality of product and honesty was why we chose Halcol.

To cement things earlier this year Gary contacted me to say he had looked at an arial photograph and 2 palms near solar panels should be cut down to improve efficiency.

THAT IS AFTERSALES SERVICE PLUS
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Friendly and professional

They were very professional, courteous, on-time and after completion they patiently went through the system set-up details with me and explained everything in layman’s terms.

From the initial consultation with Gary Janetski right through to installation this has been a very positive experience. It’s great to see a company that takes pride in its work, products, service and staff!
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Happy Customer

We installed a 24 panel system a number of years ago (>5) and the installation was seamless. Since then I have had them back to do a panel clean. All these mean we have an efficient system and no electricity bills. Show additional information
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Our experience with Halcol was positive from start to finish. The salesman, right through to the installation team, were all courteous, timely & happy. Show additional information
Have not been able to get the app to work on my phone. Halcol investigating whether the dongle is faulty.
Awaiting a response from them
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Our Halcol 6.44kw 23 panel system was installed in April 2017, to date we haven't received a power bill, but we have received 2 cheques from AGL. The system has generated over 20500 kWh and going strong, producing more than 4 times our daily usage. Show additional information
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I've only had it installed for four days. As yet I don't have the smart meter installed but I'm still hooked on checking the monotoring portal to see how much I'm generating. I feel like a child at christmas. Getting solar power is something I have wanted to do for some time so I'm very pleased to finally realise that desire. I can only see positives from this point on, both for my pocket and the planet.

I chose four stars for value as I don't actually know comparison costs but I was happy with the cost presented to me and I chose four stars for the system as the salesman recommended SolarEdge highly, it has a long history in the industry and they have much experience. However, the day before install I read an article by Finn saying that SolarEdge were essentially trying to bully a local installer into silence for mentioning that he'd dealt with some failures of the inverters. So until I've been a user for some time I can't truly offer an objective opinion.
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A reputable company with a history who provided excellent service, expert advice and professional installation. Show additional information
Why doesn't the wifi on the inverter connect. Your tech guy assurred me it was working but I get the message "not connected" really frustrating. So cant tell how efficient the system is when asked by neighbors and friends who are considering Solar.

Supplier Reply

Hi Terence ,
We understand technology can be frustrating. Our records show your system is working well, but unfortunately you didn’t have the internet connected to your home when we did the install. The inverter needs a WIFI connection to monitor the system remotely. We attended your property and connected your phone to the inverter as requested, but as detailed in the email to you dated 30th August this has its restrictions. My understanding is you now have internet connected, but you are not able to connect the inverter to the network using the links/videos we sent you. This is usually because the WIFI router is too far away from the inverter. Please call our service department to book our service team to come to site and pair the system for you.
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Follow up service excellent from Halcol and would highly recommend them to anyone. We selected to have 8 panels on east roof and 8 panels on west roof. Panels recommended are Flex panels at 290 watts inverter 5 kilowatt Mass brand all with excellent warranty and backed by Halcol. Installation was on 21 September. system performing extremely well. Thanks for all your input and advice. Show additional information
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We had solar panels installed when we lived in Brisbane and were very disappointed with the installation, having our ceilings damaged in the 2011 rains due to cuts in terra cotta tiles for brackets not being filled with silicon. This was related to a company contracting out installation, rather than this being done by company employees.
We were happy with the work ethic and attention to detail that we experienced with our Halcol installers (who are employees of the company).
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Very pleasant installers who stayed to ensure all installation processes were complete. Show additional information
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