Halcol Energy Reviews

Based on 385 ratings Aus Ranking

  • 5 star 114
  • 4 star 220
  • 3 star 39
  • 2 star 9
  • 1 star 3

Average Customer Review

  • Value
    4.31
  • System Quality
    4.33
  • Customer Service
    4.38
  • Installation
    4.54

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About Halcol Energy, Solar Installers

Halcol Energy
Platinum Partner
Halcol Energy is a SolarQuotes Client (what does this mean?)
ABN: 75 142 797 939  ABN active since 01 Apr 2010 | Halcol Energy Pty Ltd
verified
ACN: 142 797 939  ACN active since 25 Mar 2010 | Halcol Energy Pty Ltd
verified

Reviewers report paying: $3,800 - $7,200 for depending on hardware choice and installation difficulty ( how is this calculated? )

Established in 2010, Halcol Energy has its head office on the Sunshine Coast at 392 Nicklin Way, Bokarina, 4575 and concentrates from Brisbane to Bundaberg.

We offer premium tier 1 products with our own teams of experienced and qualified installers. We are both a Sonnen Diamond Partner and a Tesla Powerwall Certified Installer.

Halcol Energy has withstood the uncertainty of the Solar market and is now coming out of the dust stronger and fitter than before. With our exclusive partnerships with the Flex Corporation, Tesla, and Sonnen, we are leading the way in smart home technologies. We have expanded our office, staff and installation and service departments to keep up with the ever-growing demand of the Sunshine Coast. Our systems are smoother, our products and warranties securer, and our outlook brighter. This is all a testament to our strong belief in service, quality and staff.

Halcol Energy is the real deal. Let us help you smash your bills and achieve your energy efficiency goals today.

Halcol Energy Solar Reviews

Good work by everyone

The whole process was excellent from quoting to installation, thoroughly recommend Halcol Show additional information

Quality from start to finish

The representative, Gary, was very knowledgeable and thorough. No pressure to buy.
We had some questions regarding installation of the system after the deposit was paid and received responses promptly.
The installers, Chris and Jake, were excellent. They arrived on time and gave all details on what would happen during and after installation.
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Great company to deal with

Thanks to the Halcol team for our solar install, all were easy to deal with, system was up quickly and we are now enjoying the benefits. One minor issue, that was responded to immediately. Thank you to the sales officer and professional install team for a overall top notch job. Show additional information

Excellent, local support, tangible supplier!

We receive number of quotes, HALCOL wasn't the cheapest but this was local to us supplier I could go to in moment of need. Delivery of our system was quick, team arrived on the dot and by the early afternoon first kWh start flowing from our roof and they left no mess behind!
Our installation happened some two months ago and we just receive our first bill from our provider, what a relief it was!
I had needs to communicate with HALCOL support, I had no problem with calling them, I receive an answers and instructions and solution to my issue.
I'm happy owner of a solar system!!! Keep up the good work HALCO!
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Our Solar system.

We found Halcol to a good company to work with and the sales person and installation team to be prompt and courteous. They organised the paperwork and application forms and although no fault of theirs connection to the grid has yet to be completed due to Christmas break. Show additional information

A+ solar

Fantastic communication all round, from the administration team to the the installers. Turned the inverter on today and looking forward to the benefits! Thank you. Show additional information

Very satisfied

Great service and communication.We were up ad running on solar power so quickly.very happy. Show additional information

Too class service from start to finish

From the very first phone call we have had great customer service and the rep really knew his stuff. The installation was fast. We are very happy that we used Halcol Show additional information

Fantastic job Halcol!

We've been totally impressed with Halcol from start to finish - they gave us a great price on our panels for a new build, and good advice on the sort of configuration that would suit us best given our household needs, pool power requirements, how solar would interact with our heat pump, etc etc. The installation process was super fast and easy and the technician who ran us through the system set up and monitoring app six months later when the house was finished was friendly, cheerful and obviously proud of the work that he and his Halcol colleagues do.

Customer service was tops throughout, from sales to accounts and installation.

We've absolutely no hesitation in recommending them - fantastic job halcol!
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Tesla battery to existing system.

The quotation and purchase of a Tesla battery to be added to my existing 6.6Kw solar array and inverter was a pleasure conducted by a very helpful and patient sales team.

The implementation of what followed took place at the height of the Covid scare which caused difficulty getting the go-ahead from Energex the regulator who condemned the exiisting inverter requiring its replacement.

The team at Halcol showed a lot of patience with an impatient customer (me) who could not understand why the regulator was dragging its feet. A phone call by me to Energex to enquire why a simple go-ahead for a compliant system could not be given had the desired result and the Halcol team wasted no time in doing a very neat and efficient installation.

Only criticism I have is that when the inverter switched off on a few occasions due to a factory default setting with low tolerances for grid variations, I only was helped after having to make a number of phone calls expressing my unhappiness.
A little after-sales-handholding for insecure customers would go a long way to improve the service.
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Awesome Installation

Prompt quoting and excellent installation at our two sites. Very timely. Grid connection all taken care of. Show additional information

Very professional

17+ kw system installed. Professional staff and advice. Small issue very promptly rectified. Would recommend. Show additional information

All perfect - again!

2nd time i've purchased a complete 13.2kw System frmm Halcol. (One for Home and One for business) Same great service and attention to detail. Show additional information

Professional Team Providing Quality and Value

From our first contact with the sales team we were impressed by the factual experienced advice of what was best for our situation. The day of the installation the team came early, staked out the places they needed to access and got to work. They worked tirelessly with minimal but polite interactions with us and left with it all done. They showed us what to do and how it works and left without a trace. Customer service is friendly and efficient. We were left feeling we had done the right thing and chose the best installers. We enjoy having solar for the planet but also for us. Thanks everyone. Show additional information

Amazing company

Very knowledgeable and professional company to deal with. We are very happy with the service we received and loving not having to worry about future power bills. I would highly recommend them Show additional information

Definitely 5 star service

Halcol energy provided a 5 star servise right from the start , no fuss and to the point with the quote and were happy to negotiate, the install was done on the day booked and put exactly how we wanted it placed all the men were very polite and new their jobs and showed me how to use the system properly they set up the monitoring system on my phone to so I keep tabs on what's happening with the system we put in a 9.3kw unit and our power bill is 0. Show additional information

Great Installation

From the start with the quotation to the installation polite friendly and professional service it was a pleasure to deal with Halcol Show additional information

Fantastic!

The quote was done professionally with a visit to my house. The installation Electricians did a fantastic job. The workmanship was meticulous and they were very respectful people. I would recommend Halcol to anyone wanting a quality installation using quality equipment. Overall a fantastic experience. Show additional information

Great Value Professional Job

Flexed the quote to our needs.
Installers were professional and listened to our requirements about positioning of the panels on the roof.
Grid connection was sorted out quickly.
Assisted with using the phone app and explained how to understand the various screens.
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Honest, not pushy and great system for us

The sales person was great. Answered all my questions. They believe in their products and don’t need to talk down about other suppliers which is what a lot of the bullying companies tried to do to me.
They have us a great price for a huge system and their finance company was great as well.
Couldn’t recommend highly enough!
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Perfect from start to finish

Our experience was great. From start to finish the whole team at Halcol were informative and professional. It was a very smooth process and install was done within a couple of weeks. Couldn’t be happier Show additional information

Very Smooth Installation process

The sales rep was the most genuine of all the reps I saw, and I saw a few, I was comfortable with him and how he explained the system to me, very good communication. he was punctual and well presented wearing the logo on his shirt. At first the whole process of getting solar was quite daunting for me, I received a lot of different information which somewhat confused me, also looking at information online kind of overwhelmed me, I’m very happy I chose Halcon Energy and am delighted with my savings thus far Show additional information

Fantastic service

Great customer service and the two installers were cute which was an added bonus haha Show additional information

5 Star Service

The Halcol team really have it all covered from start to finish. From quote to install the process was simple and relatively quick given what 2020 has thrown at us. The system works as described and with no hassle. There are a lot of solar providers out there but you could really save yourself some time by starting with Halcol Energy. Show additional information

Excellent

We have been so impressed with Halcol, they have a great reputation and our experience has backed that up from start to finish. The installation was handled very well and when we recently had a problem with our WIFI the Halcol technician spent a considerable time resetting our connection for us. He was so patient and persistent with finding the problem. Thanks Halcol! Show additional information

Good service and established business

Everything went as we were advised and the savings we are making are as projected - very happy with everything. Show additional information

Simon-Very helpful and down to earth sat down with us to explain options and left documents for us

all very good service and install etc. Simon-Very helpful and down to earth sat down with us to explain options and left documents for u Show additional information

Excellent

The installation of my new replacement solar was carried out to perfection. The electrician and his son could not have been more obliging, neat and tidy. Going beyond what I would have normally expected.
From the original enquire to the quote, installation, and completion was outstanding. My rebate for power used has even been beyond expectations as well. Thanks to Halcol Energy and their staff.
DonC
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Go solar

Dealing with this company was an ease from start to finish. We were walked through the best solar package that would best suit our budget and needs by Gary the sales rep. We then had confirmation of when the system would be installed, which was done professionally by friendly qualified tradesmen. Overall great experience well done halcol. Show additional information

Very professional

Halcol were very informative from the first meeting we had with the sales rep. The system was very well explained and how it would work and answered all our questions. On installation day the guys were punctual, and very professional, they also helped install the App and we were shown how to use this. I would recommend Halcol to anyone who is wanting a Solar System installation. Show additional information

Easy hassle free

Halcol were a pleasure to deal with, they did everything as promised and on time. I totally recommend them for your solar installation. They worked in with the builder and the job was done as promised and very neat.
Thanks guys
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Professionalism all the Way

Have used Halcol for both personal & business solar installations.

Knowledgeable friendly staff, quality product.

Save your self the pain of trying a super cheap quote. As my nana used to say " you pay for what you get"
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Fast efficient job well done

Made contact, got 3 x quotes, there was good value, no hard sales pitch, just good service. Prompt and timely installation with good communication, installed on time, on budget, and the outcome was as expected. Show additional information

Highly recommended

No fuss or dramas, carried out the installation very professionally and the projected energy savings have proved to be very accurate.
Halcol Energy are a reputable company who I'm happy to recommend to others.
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Great Assistance for start to after Installation

I have had my Halcol System for over 3 years now and am still very pleased with the whole experience. The quotation process was on time, friendly, efficient and knowledgeable with installation arranged within a week. The installers were prompt and friendly and explained every step of the process. They were clean and although they caused a slight crack in the ceiling due to working in a very tight roof space, they arranged a repairer promptly with no cost or bother to us. The foreman was re-certifying through TAFE and took lots of photos for the assessment. A short time later the TAFE certifier visited and verified all the work.
There was a delay in grid connection but that was the suppliers fault and Halcol kept me informed along the way.
We get them back each year for a panel clean and to check all connections and equipment. The Maintenance team are always very prompt and friendly like the rest of the people we have dealt with. WE are happy to recommend them to anyone and have already done so
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halcol

very professional from the sales person the installation people & office found all are friendly courteous & helpful would recommend halcol to anyone Show additional information

Could not be more happy with quality and service,

There are maybe some others who sell quality but I doubt there are any that offer better quality and service,
The crew who did mine are the sort of person you would like to have as an employee did not put a foot wrong polite and attentive.
All I had to do was pay for the system they did the rest.
A big pity my former supplier did not have some of their ethics.
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Professional, simple process

Honest, reliable and great service. Did the installation in a timely manner, and made the process very easy. Professional. Show additional information

Long term installer on Sunshine Coast

We were delighted with the prompt quoting process complete with explanation of reasons to install complete new system.
Installers were prompt, polite & extremely helpful. The installation was completed far quicker than we had originally expected.
After sales service has been courteous & helpful.
We have no hesitation in recommending Halcol Energy.
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Neat tidy Quality install

Halcol Energy met my needs and answered all my questions in a processional manner. The install was very tidy and clearly a professional job. They took the time to explain how my inverter operates and invited any follow up questions by telephone if I had any. Show additional information

Fantastic installation nothing a problem

I was keen on another installer until they said they would knock off around $1000 if I got in at end of month so they could get a bonus . Very glad we went with Halco. Show additional information

Great customer service, and neat install.

The sales and quoting process was very easy, the installers were polite, tidy, punctual and did a neat job. Show additional information

Very happy with Halcol Energy!

Halcol's sales and quoting process was very good. Gary Higgins was very helpful, accommodating and answered what must have seemed to him like a never-ending stream of questions but he did so with very good knowledge, reasoning and with great efficiency.

About two weeks after paying a deposit, Halcol arranged an installation date. There was it would appear a little misunderstanding about the time installation would commence however this was not a significant issue. The two guys who came to install the system, Reece and Callum, were very polite, friendly and helpful and did a great job of removing my old solar system and installing the new one. They even removed a disused satellite dish from my roof that would have created some shade over the panels. They cleaned up extremely well leaving no mess and took my old solar system and satellite dish with them for disposal.

Reece connected his phone to the inverter and showed me on an app that the system was working and what it was producing at that moment. The system was commissioned immediately and did not require waiting on Energex or anyone else for it to be up and running and producing electricity.

Given the system was installed today, I understand I will receive further information from Halcol in coming days about an app that I will be able to access to monitor my solar system.

I am looking forward to much lower if not non-existent electricity bills going forward.

Thank you Halcol!
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Great value with excellent people

I invited Halcol to provide a quote together with 4 others back in February. After the quotes, COVID hit the world so I waited a few months for everything to settle down. I then asked 3 companies to requote. Halcol came up with the best quality solution and a really cost effective price. During the approval process (4-5 weeks in Queensland) they kept me in the loop.
Installation date: Installers indicated that the original size would not fit. After a few phone calls with Halcol , we agreed on a compromise solution (and price) . Install team were great. No fuss install.
Halcol connected me to the SMA portal so I could have real time visibility of the solar system.
I also, afterwards (and I should have done this before hand) ordered a Solar Analytics power management system. It took a while to arrive but was installed very quickly. It is a boomer. Everyone should get one.
The complete solar system is running like a steam train, much better results than expected.
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Great team effort by HALCOL.

HALCOL were very helpful when we were selecting our system - we discussed the panels and optimisers at length to determine the best solution. We had some space problems and some changes to the layout were necessary on the day of installation but these were handled by the install team with no issues. The team they sent were great and I have no issues with the quality of the work performed.

The system was expensive but the quality and support is excellent. We're hoping that the optimisers and split panels will assist with overcoming the shading issues and prove to be very efficient in the long run. Needed the meter upgraded to a Smart Meter before we could use the system, but this occurred soon after installation and the system came online with no issues. The SolarEdge consumption monitoring package gives me confidence that the system is operating as expected and is helping with optimising self-consumption.
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Excellent service

From our first enquiry for a replacement 1.5 kw system & installation the following day, we were delighted by the admin staff & installers, Alex & Declan. Eve & Kaitlyn in admin & Lauren in accounts all listened to us & made the whole process easy.

Alex & Declan we’re super efficient & explained the wireless operation perfectly.

We have no hesitation recommending Halcol to other Sunny Coasters.
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Five star so far

All is good all around you cann't get any better than that. Show additional information

Great Solar Company

Halcol's communication from start (initial meeting) to installation to post-installation care was excellent. We felt like we were being looked after by them. The installation was smooth. The tradies were clean and looked after our site well. They showed up on time. They genuinely care if you have a question about your system. The admin staff also helped us out with connecting to the grid and organising the after installation care. I would 100% recommend Halcol to anyone looking for solar. Show additional information

Great Install

Very happy with the whole process from initial meeting with Gary to the lads who installed the system Show additional information

Great service solar quotes Not fully functional yet still dealing with energex forms were lost requesting meter upgrades from installer[OK] Agl [NOT OK ] ENERGEX [OK]

HALCOL stood out from the rest head and shoulders from the quote to installation, How there products are and installation are time will tell AGL AND ENERGEX THATS ANOTHER MATTER Show additional information
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