Halcol Energy Reviews

Based on 320 ratings Aus Ranking

  • 5 star 66
  • 4 star 204
  • 3 star 38
  • 2 star 9
  • 1 star 3

Average Customer Review

  • Value
    4.20
  • System Quality
    4.21
  • Customer Service
    4.28
  • Installation
    4.46

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About Halcol Energy, Solar Installers

Halcol Energy
Gold Partner
Halcol Energy is a SolarQuotes Client (what does this mean?)
ABN: 75 142 797 939  ABN active since 01 Apr 2010 | Halcol Energy Pty Ltd
verified
ACN: 142 797 939  ACN active since 25 Mar 2010 | Halcol Energy Pty Ltd
verified

Reviewers report paying: $3,800 - $6,200 for depending on hardware choice and installation difficulty ( how is this calculated? )

Established in 2010, Halcol Energy has its head office on the Sunshine Coast at 392 Nicklin Way, Bokarina, 4575 and concentrates from Brisbane to Bundaberg.

We offer premium tier 1 products with our own teams of experienced and qualified installers. We are both a Sonnen Diamond Partner and a Tesla Powerwall Certified Installer.

Halcol Energy has withstood the uncertainty of the Solar market and is now coming out of the dust stronger and fitter than before. With our exclusive partnerships with the Flex Corporation, Tesla, and Sonnen, we are leading the way in smart home technologies. We have expanded our office, staff and installation and service departments to keep up with the ever-growing demand of the Sunshine Coast. Our systems are smoother, our products and warranties securer, and our outlook brighter. This is all a testament to our strong belief in service, quality and staff.

Halcol Energy is the real deal. Let us help you smash your bills and achieve your energy efficiency goals today.

Halcol Energy Solar Reviews

Recommended by existing customers of Halcol.

Knowledgeable local company,with latest Solar panels and inverter withe best warranty on both and competetive pricing. Show additional information

Affordable, quality solar

Great service, communication and knowledge from sales team. Installers were polite, tidy and efficient and explained what they were going to be doing. Show additional information

Professionalism and old fashion customer service

The guys at Halcol Energy were great from the very start.
I am a numbers and statistics person and from the beginning all the information was provided and nothing hidden.

The sales team were a dream to deal with even with the constant delays due to roofing repairs and bad weather but in the end it all went through without a hitch.

The installation team was great, answered my 1000's of technical questions (work in IT with passion for electrical systems and micro electronics) and did a fantastic job.

Already recommended to many friends

Thanks again
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satisfied

was happy with quote and installation, I am connected to the grid with a new 12 month plan.
would recommend this company to family and friends.
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Money well spent

The sales process was uncomplicated, easy to understand and very friendly. The quote was precise and very clear - value for money and no hidden costs. The installers arrived on the date agreed on and at the right time, they were great, left no mess and showed me how to connect the app. My first bill arrived and I have a $60 credit already! Very happy Show additional information

Perfect Installation

Great information at the Sales level
Very efficient installation
System performing as specified
Happy customer
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Solar Installation

The whole process was seamless, the installation crew were busy the whole day and nothing was out of place and all rubbish was removed when job was completed, Terry the electrician explained how the system worked. A week later we ran out of hot water so we rang the office and Terry arrived the next morning and he replaced a faulty hot water timer and no issues since. Highly recomend Halcol Energy. Show additional information

Halcol best in the business

Halcol Solar very happy so far with everything from excellent customer service from Simon to the quality of the product & the professional installers. Thanks guys!! Show additional information

Really happy with the performance of the system they installed.

The sales rep was knowledgeable and non pressuring. The installation was done in one day and with no issues. There was no problems with the customer service. The financing company they recommended was perfect with no monthly fees or early payout fees. The system they installed as been awesome - generating more electricity then I expected and after 6 months there has been absolutely no problems. I chose Halcol because I already had a 1.5Kw System and wanted to install a second 6.6Kw system, and their website stated that they had the knowledge to do that. It was no problem for them and the two systems are both working really well. I wish I had have done it earlier, it is one of the best investments I have ever made. Thanks Halcol! Show additional information

Fantastic they really cared

Whole process was professional with the good old fashioned service. Wonderful company & would recommend Show additional information

Fast installation. Everything was clearly explained.

Everything happened as expected, except intallation commenced 6 or so hours earlier than expected, which was good! I was given a run-through of my new system, as it differed from my obsolete system. Show additional information

Customer service

Post installation I had a very technical question for which they knew the answer without having to do any research. They knew my configuration and layout even though the person answering my question had not been at my location. Show additional information

Excellent

Very prompt and helpful
Couldn’t have been better
Very helpful and answered all my queries. Ten out of ten
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Mid range solar company with great customer service

Excellent communication. process was easy. Prices are right for the quality of the solar system, Show additional information

Great installation

On par with quote, no problems with installation, service and after service was also good. Show additional information

Installation was easy, even though we have 40 panels, 12.6KWh.

Quoting process was slow but we got there in the end. If I'd agreed to a standard 6.6KWh set up it would have been quick, but I wanted as many panels as I could get on my roof; it took a few weeks to agree what could be possible. Interestingly, the installers then advised the panels would have to be reconfigured because we have a three phase system. It seems to work well and I'm pleased. Show additional information

Love our Solar! Such an easy process.

Our quote and installation process was seamless and smooth. Everything was explained thoroughly and took very little effort on our part. The installers were wonderful and took the time to explain how the system worked. This is one of the best investments we’ve ever made. We were replacing a much smaller system with a 7.56kw one. Highly recommended! Show additional information

Informative quoting, reasonable pricing, quick installation

Informative quoting, reasonable good value pricing, quick and punctual installation Show additional information

Excellent Customre Service Experience

The sale and quoting was great. Simon was excellent and explained things how I could understand. The installation guys were prompt and efficient in their installation, friendly and quite helpful in explain the details of how the system works. The grid install was painful but no reflection on Halcol for that, they advised everything that was required and I got excellent follow up service to make sure the grid install in fact took place and what to do once that had occurred. Halcol made the entire process pain free and simple. Show additional information

Installed solar

Sales person was great
Installation team where punctual & polite.
Customer service was excellent.
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Halcol fails to deliver after 4 months

Early October 2018, after 4 exhaustive interviews, we decided upon Halcol for our sizeable installation. They put forward the proposal, we paid the deposit and waited. Christmas came and went. No progress report, but we understood the delay in alerting energy provider. Eventually, January 28, the installation was scheduled. Of the anticipated "team" 2 men turned up on the day. The electrician finally got on the roof to find our entire proposal had many issues. Just one, the position of the inverter could never have gone in the garage. Safety on our roof had not been factored into original proposal. They left all the solar panels in my garage and disappeared on the promise of "The team" returning. Two further weeks lapsed and suddenly they send emails with brand new proposals; ludicrous in content, placing less panels on opposite side of house with unsightly tilt kits. The alternative? - refund deposit and pick up their panels. We opted for the latter. Four months of enormous inconvenience and time wasting. "We pride ourselves on strong and superb customer service" ??? Buyers: BEWARE! No star rating is the most accurate report offered here.

Supplier Reply

Dear Kim,

We are extremely disappointed that you have had a bad experience with Halcol. As the managing director of the business, I would like to reply to some of the points of your review.

Firstly, regarding the timeline, we received a deposit on the 31/10/19. When we receive a deposit, we then apply to Energex for the right to install a system on your property. The system size that we applied for was a 9.765kW system, but because of the size of the system, it must go through an examining process with Energex. We do not have any control over the approval timeframe; Energex advised they had an extremely high volume of applications this time of year.

When we finally got approval for the installation of your system, all the available slots for installs prior to Christmas were taken up. After Halcol staff came back to work after the Christmas period we booked your system in with yourselves to be installed. Our install team consisted of 2 men as 2 can easily complete a 31-panel job in one day. We were aware that the property was a 3-storey property but when the installers got onto the roof, they were not comfortable to install as the pitch of the roof was between 40 and 45 degrees and could not be installed using harnesses.

It was decided to withdraw from the installation for safety reasons until we could arrange for edge protection. The safety of our team members is always a priority for us. Our installations manager was in contact with the homeowner (your family member) throughout this period while we waited for quotes. We organised for two companies to quote for the edge protection but due to the steepness of the roof the installation of the edge protection would need to take up the first two screw lines on the roof which would have been where the panels were proposed to go. This meant that edge protection would not be viable, and we were unable to install the original system. We then offered you the option of 2 other system proposals using higher wattage panels on other areas of the roof which were safe for the installers and for any future maintenance.

In summation, we could not install the originally designed system for safety and ongoing maintenance reasons and would not ask our employees to install when they were uncomfortable to do so. When alternative options were given, the homeowner advised they no longer wished to proceed, and a deposit was promptly refunded.

We wish you all the best for the future.

Andy Colley (Director)
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Excellent system with good returns so far.

We chose Canadian solar panels and the sun grow inverter. So far it’s been great with good yields to date. Show additional information

Great solar install

Solar Quotes provide great information which gave us confidence to proceed. solar Quotes provides three introductions for us on the Sunshine Coast - all three were prompt, professional and all similar on pricing. We accepted The Halcol Energy quote and the install proceeded very promptly. The installers were professional, prompt and polite - on a hot 32 degree day. The inverter was explained and wifi app installed and explained. Great service. Very impressed. Show additional information
I've only had it installed for four days. As yet I don't have the smart meter installed but I'm still hooked on checking the monotoring portal to see how much I'm generating. I feel like a child at christmas. Getting solar power is something I have wanted to do for some time so I'm very pleased to finally realise that desire. I can only see positives from this point on, both for my pocket and the planet.

I chose four stars for value as I don't actually know comparison costs but I was happy with the cost presented to me and I chose four stars for the system as the salesman recommended SolarEdge highly, it has a long history in the industry and they have much experience. However, the day before install I read an article by Finn saying that SolarEdge were essentially trying to bully a local installer into silence for mentioning that he'd dealt with some failures of the inverters. So until I've been a user for some time I can't truly offer an objective opinion.
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Trouble free installation

Garry from the sales staff was most helpful in steering us through the sometimes confusing choice of panels and inverters. Alex and his team of installers made sure that conduits were well hidden from view (unlike my neighbour next door) and that the panels were placed in the most advantageous positions. The team were very polite and tidy and, unlike some tradesmen, did not have loud music playing while they worked. My wife and I can highly recommend this company to anyone on the Sunshine Coast. Show additional information

Reviews are spot on for HALCOL

Alex and the boys have finished the Installation here just now. What a great job they have done very happy. Alex went to particular trouble to put the conduit to the roof in the least visible position even though he could have taken an easier option. Loved the free upgrade to black frame too, thank you ! so far it is doing exactly as we have expected. Show additional information

Very smooth and great after sales service

Process was easy and my query emails were answered promptly and with good humour. Installers arrived punctually, did an excellent job and were very pleasant. There is absolutely no evidence remaining to show they were ever here except a new system installed. A communication/app issue the next day was resolved quickly and easily with a phone call. Show additional information

Professional Company with a great product

Halcol is the most professional company I have dealt with. They are easy to deal with, efficient and turned out a really quality job. All the guys we dealt with from sales through to installation were great blokes, polite and happy which makes a difference. The finance was arranged and everything went really smoothly. I would highly recommend them! Show additional information

Fantastic Company

From the first meeting with Garry at the home show to completed installation of our Solar package Halcol Energy have been helpful, understanding and Professional.

The guys that installed our Solar were very friendly and considerate of our property and they also knew there job.

Would highly recommend this company
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Excellent service

I was very happy with the sales team and technical installation team, they were prompt and friendly. Show additional information

Very happy with installation

Quoting was good. Installation was tidy installer was polite and punctual. Very good customer service. Show additional information
Halcol was very efficient and when I had a perceived problem they were right on it.
I would recommend Halcol and look their way again if installing another at the new house.
We pretty consistently run around 25kwh per day and with up to 6 people, 4 fridges, 3 freezers, water pumps, low use of 3 A/C our power bill runs below $250 per 1/4
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The only complaint that I have about the supplier is that I don't feel as if they communicated very well with me. I had to ring them to find out when my install date was, rather then the other way around. Show additional information

Did what they said they would makes a change

It was amazing to find a company that was good at all stages of the process very easy to contact and willing to strike a good deal Show additional information

They took the time to explain everything in a way that was easy to understand. Best investment I ever made going to Halcol!

I wanted to go with a provider that was local which Halcol definitely are. I also didn’t want to get a cheap made in China system that wouldn’t last. It’s a false economy, my family all have Halcol and I definitely recommend them. Show additional information

I had a really great experience with Halcol.

From the initial contact, consult and quote they were great to work with, very friendly, knowledgable and not so salesy.
Then I had lots of follow up questions via email and their responses were very fast, without being pushy. And when I finally went ahead with the solar, the installation process was really fast and smooth and well done. And they have since helped with quick responses to questions and just great service.
Highly recommended :)
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Good service

Service was very good. Installation was on time and installers did a great job. Show additional information

Quality and Service

EXCELLENT AFTER SALES SERVICE. I went with Halcol, even though their quote was more than the door to door salesman because they are an established company, have quality hardware that THEY service, and I got to talk to REAL people in a REAL shop when I had questions or needed help. Installation was fast. The installer took time to explain the system and app (which I love). When the system needed to be tuned to my new wifi modem, I received help via email promptly from the office staff and when there was a glitch I got a free home visit from the manager who fixed the problem and was putting systems in place for all customers so my glitch didn’t affect anyone else. You pay for what you get. Show additional information

Excellent Service ... Well worth the money spent !!

Fantastic company to deal with from start to finish. Customer service was also amazing , I had rung multiple companies and none returned my call , they were super prompt and fast and they had come highly recommended from a friend how had also had solar installed. So happy with the product and on track for a electricity bill that will be under $30 for the quarter. The app is also fantastic as you can track you progress daily. Would Highly recommend this company. Show additional information

Totally reliable with quality systems and installation

We have had 6 solar systems installed over the past decade on homes and offices. The last 3 installations have been all with Halcol Energy. They are the most customer focussed provider and have quality systems and expert installation to match. The performance of our systems is superb. One of the other companies we used, EuroSolar, would be one of the worst customer experiences I have ever had with installation that damaged our roof and a very poor performance of the system.
On one of our rental properties, following the Halcol installation in June, we now have daily electricity costs of just $0.21! Our current office and residence (also Halcol install in 2018), supporting up to six computers, large volume printer and peripherals, plus aircon along with our residence with air-con & pool pump, we now pay a total of $600/year for electricity. I have calculated our solar systems are fully paid off in under 36 months.
More importantly for us, we know that installing these systems is a very direct way we can make a meaningful contributing to reducing greenhouse gas emissions. Our planet is in serious trouble, and only by taking direct action, by investing in the future health of the planet, can we provide a future for all.
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Quality Finish, Professional Installation and Value for Money

We were very satisfied with the objective, non pushy sales experience. We had a number of sales agents from other companies call on us, they worked on a commission only basis and were not employees of the company they were representing. Their sales attitude refected their circumstance, ie, no sale no commision and they had no real interest in our post purchase position. Our Halcol sales agent was an employee of Halcol and very interested in our installation. The installation experience was well beyond our expectations. The conduit work, the quality trade finish and the clean up were impressive. The positive attitude and customer focus of the install team made it a very easy experience. In terms of value for money, Halcol offered a superior panel to other quotes and we're $2,000 to $4,000 cheaper. We remain very satisfied with the Halcol experience. Show additional information

Very Professional installation.

Sales Person was very informative and helpful. Very prompt in sending thru information and quotes.
Installation was very neat and carried out in a professional manner, installers were very courteous and punctual.
The connection was taken care of quickly and efficiently.
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Amazing customer service from all departments from start to finish. Very professional and extremely knowledgeable.

Very professional and accurate
Installers we're very polite and helpful, we just had a new roof fitted, the care the installers took was second to none.
All connections were handled for us and great advice given.
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Great service and team.

The team that came out to check the old system and replace it was great. They were polite and honest. I would highly recommend them to anyone without hesitation. Show additional information
Installers recommended by Solarquotes all were close in price but I was not happy with the recommendations for inverter and panels. The company I finished up going with sold me on the inverter. Show additional information

Tradesman you can trust

Was let down by another solar company and asked Halco for help as needed to maintain same type of inverter to keep maximum feed in tariff.
Service in showroom was excellent and felt confident following your advise re invertor. Appointment for installation was made and everything went as you had promised.

New inverter was up and working in a few days. Installers arrived on time explained what had to be done and simply did what was needed. Cleaned up and job was exactly as planned and promised. have recommended Halco to a number of friends and they have all being complimentary.

Basically you provide an efficient well priced service and back up your commitments which gives the customer confidence. Thanks Again
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All good but had to have one faulty panel replaced

We had an extra panels put to on.
All the work was done very well
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We where told about halcol by our feinds over the put solar system of 10 panels 5kw system Show additional information

Great service all round

Impressed with sales persons knowledge. Installation was clean, tidy and well installed. Very friendly staff and helpful including after the sale and installation. We also purchased one of their split system air conditioners. Everything is still going great and continuing to save hundreds ever year off our energy bills. Show additional information

Saving money and the planet - and getting a backup solution

I got a quote from another company that seemed like a good price. But it left me with a lot of questions about quality and suitability. We also already have a solar panel system, so the new one is in addition. Gary from Halcol knew what he was talking about, answered my (many, many) questions and I was much happier with the quality of the products Halcol offered (Canadian panels, LG battery, SolarEdge inverter). The installation had a few hiccups and Luke actually had to come back and replace the inverter. But he explained what was happening and what was needed - so all good. I did make a support call a few weeks later (a strange noise from the unit) and both Halcol and SolarEdge were very helpful. We've been through a complete billing cycle now for June/July which is by far our most expensive month because of our aircon/heater. The system is saving us about $110/month and I'm expecting the bill to really come down as we move into summer. And at that time, we'll probably reserve 20% of the battery (leaving 2kwh) for backup power in the storm season (we currently reserve 10%). So far, we're very happy with it... and we have room for another battery in the future. Show additional information
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