Solar 1 Electrical Pty Ltd

Solar 1 Electrical Pty Ltd Reviews

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94% 0%
4.6

Based on 124 ratings

About

Solar 1 Electrical Pty Ltd is a Solar Power Installation company based in Long Gully and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes

Reviewers report paying: $3,650 - $7,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Solar 1 Electrical Pty Ltd Reviews (124)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.5/5

Value for money

4.6/5

Quality of System

4.7/5

Installation

4.6/5

Customer Service

  • 5 star 50
  • 4 star 66
  • 3 star 8
  • 2 star 0
  • 1 star 0

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Solar upgrade

We had a 1.7 Kw. system which was installed 14 years ago at the same time of year, Christmas Time, which as we all know is not the best time to have work done on the house. We had a 10.375 Kw. array with an 8,5 Kw. inverter installed, with the intention of sometime in the future adding battery storage, (to costly still in Vic) to help handle the excess electricity generated. At the moment, when generating 8.5Kw. we add up to 5Kw. to the grid, the max that Powercor will accept to the grid from any one system.

The whole process was very smooth and timely, from the quote through to the inspection. The installation crew was polite, punctual and tidy. The system has only recently been installed so to be able to evaluate its value for money or Quality, only time will tell. Solar 1 Electrical help with all aspects of the process not just the supply and installation of the new solar hardware, removal of the old system as well. Solar 1 Electrical help with all the paperwork for the different authorities involved as well.
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Solar1 - Number 1

The quoting process to get to the installation was easy and informative, the guys made it very understandable.
The installation was very efficient - the installation guys were very tidy, punctual and lovely to deal with, they left the grounds tidier than when they got there. They organised the 'grid' for me and made sure I understood everything
The lovely people in the office were very patient and understanding with me (as I had a lot of questions).
In all - everything was an easy and a pleasurable experience
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Great Service

Really good service, everything well explained, helpful and friendly install team and great value!
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Fantastic people to deal with

Solar 1 is a very good competitive company. Workers were very efficient and helpful. This was my second property I have used the services of Solar1. Highly recommended. They were installing panels on my shed and a very old panel of laser light crumbled due to age. Was replaced cheerfully at Solar1's cost. I asked them to replace another sheet at same time at my cost and they were happy to do this, labor free. Very happy with result.
Panel rating: 5/5
Inverter rating: 5/5
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Can't recommend highly enough!

100% recommend Solar 1 Electrical! From Christopher in sales to Cathy in admin, to the team installing on the day, I can't recommend highly enough. It's clear that this is a professional and well run business with great proposals, documentation, excellent communication, clear processes and support all the way. Products used have great warranties and reviews, the price is right for a reputable company in Bendigo. Thanks team!
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Fantastic all the way through

Excellent to deal with through the whole process from initial quote to installation. Even had it installed and operational 2 weeks ahead of schedule. Would definitely recommend
Inverter rating: 5/5
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Smooth installation with some configuration & setup issues

Solar 1 Electrical were easy to work with throughout the quoting and installation process, great at answering questions, no pressure, useful information, clearly very experienced in what they do, and they know their smooth processes really well.
The day of the installation was just as good. A very fast and efficient team who communicated well (e.g. turning off power etc) and a very clean installation with minimal mess left behind (e.g. conduit off cuts left on the roof, wiring off cuts on the ground) and the system hardware installed as per the specification.
We paid extra for a Fronius Smart Meter, and unfortunately the web interface wasn't working after the system was generating power. Solar 1 could have been a bit more supportive in resolving the issues through taking ownership of the issue, and following it through to resolution, rather than leaving me feeling like I had to chase it up continually until the issues were resolved. A suggestion for me to use the Powercor MyEnergy app instead was a nice idea, but my preference was to have the facilities that I'd paid for working correctly. The problems were resolved by a firmware update being performed, and missing components (energy meter & inverter) being added and configured under our system profile in Fronius SolarWeb. It's not clear to me who resolved the issues (Fronius or Solar 1 Electrical), but the eventual resolution was appreciated.

Inverter rating: 5/5
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Recommended

The sales staff were courteous and knowledgeable, while the first contact was within a few days. The installers were on time, friendly and efficient. I defiantly recommend Solar1
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Good communication, good service

Very happy with our solar installation from Solar one.
Communication and information was great from the start, the installation team were excellent, quoted quickly and our system was installed and up and running quicker than promised.
The electrical/solar inspector said that the job and system was installed perfectly and that he is always happy with this companies standard of work.

Inverter rating: 5/5
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Local and professional

Solar 1 was so easy to deal with, they told me everything i needed to know. They helped me with various designs until I found what I wanted. After i decided on the system, they emailed me a list of documents needed to use for the rebates program and it couldnt've been smoother. The installation guys were really friendly and went above and beyond to make sure I was happy, and explained any details that came up onsite.
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Very pleased with the whole sales and installation from solar 1 electric

Sales and quoting process excellent
Instillation very well completed and cleaned up afterwards
Customer service and information provided was great

Supplier Reply:

Allan, thanks for the review we will pass on your thoughts to our staff
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Professional and thorough from start to end

From first inquiry to final installation, I was very impressed with Solar 1's knowledge and professional approach. The team was super responsive answering my questions and guiding me on different options over several months until I was ready to make a decision. Customer Service did wonderful job handling the rest, making sure I was well informed both pre and post installation. I initially spoke to a number of providers and in the end, I was very pleased to have chosen Solar 1.

Supplier Reply:

Thanks for the review Lauren we will pass on your thoughts to our staff
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Great company, found them good to deal with, and very happy with our system. Highly recommended.

They took care of everything and had good instructions on any thing needed to be done.
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Fantastic Service

Solar 1 Electrical were fantastic to deal with throughout the whole process from our initial enquiry to installation and organising our grid connection. We were kept informed of our progress the whole way through. All staff that we interacted with were very friendly and professional.
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Great solar installation

All three quotes/businesses were really good. We decided to go with the local company as they identified a couple of issues at our property with a physical visit. The installation went extremely well and connection to the grid completed. We had to wait as the inverter we selected was not in stock.
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Professional service

The technicalities of solar power are beyond me, so I sought quotes both from the SolarQuotes website and 1 other provider. The Solar 1 people actually came to the property, as opposed to just working off Google Earth photos, and their quote for near interchangeable panels / inverter was competitive. I had several productive phone calls with their sales team, to clarify questions I had about the whole installation process. Once we decided to proceed, the necessary paperwork to satisfy power company and government requirements was forwarded, and easily completed, and the actual installation happened on the promised day.
Obviously we are just beginning our solar "journey" but Solar 1 certainly made it a straightforward process.
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Professional Service

We cancelled a contract with a previous solar company because they could not get an installer to our property.
We visited Solar 1 electrical at their premises and were shown what we could get and the price.
They came to our house to check location of the panels & batteries. Once the paperwork (solar rebate) was done they sent a team to the house and installed everything on the day.
The then sent Powercor our info so the could reconfigure our meter
We are very happy with the result.
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Good field crew

Local Business;
Competitive Quote;
Only average communication, at times;
Great Installation crew.

Final inspection still to be done, so grid connection success unknown.
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Excellent

Very professional, helpful, polite, tidy and punctual. Quote was comprehensive

Supplier Reply:

Thank you for the review Ken
We will certainly pass the comments on to our crew.
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Very friendly, arranged everything for us.

Very friendly, arranged everything for us. Quick quoting, took longer to install than anticipated due to the rain.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Helen
Thanks for the positive review
Yes the rain has been a major impact to our time frames it was great that you were so patient with us
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Great Sales Team, Terrific Install Team

The quote process, instigated by using the SolarQuotes website, was very good. Lots of questions answered and due to a few unknowns with a new house build, some specification changes during the process. All handled well by Chris from Sales. Our installation was put on hold for a few months at our request, but the Solar 1 Electrical team were very accommodating.
Once the installation day came it was done by a very thorough and clearly very competent team, arriving on time and then working out the best layout to get the maximum amount of panels in the best place, same with the inverter placement. We were very happy with the way the install was approached and this team finished the install in a single day, working in clearly experienced teams. The system is preforming excellently so the layout decision process has been very justified. Well done Solar 1 Electrical

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Brian
Thank you for the review
Our team will be given the recognition you mentioned
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Excellent installation

Sales staff were professional and respond to queries promptly. Leah/Kathy send updates throughout the whole process. Quality of installation although took 2 days, is highly recommended.
Inverter rating: 5/5

Supplier Reply:

Hi Dennis,

Appreciate you sharing your experience and letting us know our staff were processional and communicated well throughout the process.

Wishing you all the very best.
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Very professional

Easy to understand process.
Office staff friendly and communicative
Installation crew installed in one day the battery and solar panels. Very helpful and a professional approach.
My second buy from this company (moved house). That says it all

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Rod,

Happy to hear that our friendly and professional staff communicated in a professional manner and made the process easy to understand.

We where delighted to help you out a second time around and wish you all the best in your new home.

Thank you for doing your part in reducing greenhouse gas emissions while also ensuring you save on electricity bills for years to come.
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Solar 1 Electrical review

Solar1 were very professional and talked me through the process easily. Even filled out the rebate website for me. The installers were prompt and cheerful, coping with a difficult access without complaint. It's good to have the backup of their own team, if needed in the future.

Supplier Reply:

Hi Sue,

It was our pleasure to assist you with the rebate applications and guide you through the process, a service we offer ensuring we abide by the Solar Victoria guidelines.

The access was a little challenging although our team are resourceful.

Enjoy the new place and the solar savings.
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Great company to deal with

Everything went extremely smoothly. Leah and the staff I dealt with, were professional and acted efficiently to get my solar up and running in a timely manner. They communicated continually about the installation process and kept me updated on where we were up to.
I would 100% recommended Solar1 for your solar installation.

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Karen,

Super proud to read this review and that everything went extremely smoothly. Communication and ensuring our customers are informed throughout the process is an important part of our processes, so thank you for highlighting we met your requirements in this area.

Wishing you all the best for your solar savings and thank you for doing your part in helping our planet too.
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Excellent products and service

The solar 1 team were great to work with on the installation of our residential panels. From the sales team right through to the install, communication was thorough and timely.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Matt,

Thank you kindly for taking the time to share your success and pleased we ticked the boxes and provided great communication from sales, administration and installation.
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A1 for Installation and Customer Service

From our initial contact with Leah at Solar1 we knew we had contacted the right solar provider. Leah and Cathy supplied us with all the information we needed and answered all (including the dumb ones) questions we had regarding installation options and subsidies etc. Once we had sorted everything from our end it was smooth sailing all the way, paperwork was easy to understand and we were talked through it all the way. James arrived for the pre installation inspection and was very thorough, he explained everything in detail and we couldn’t have been happier with the service provided again. On installation day the crew arrived and were very efficient and made minimum disruption to our day. They cleaned up very thoroughly and explained the next steps in great detail before leaving site. We received a follow up phone call from Leah explaining what the next process will be and we recommend the team at Solar1 ten fold. Thanks team.
Chris & Maxine

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Christopher and Maxine,
Thank you for taking the time to write a review and it is feedback like this that makes us proud of our entire team, from sales, administration to the installation team, we have a dedicated crew.

Happy to read it was such a smooth process and we believe there is no such thing as a dumb question, as the classic quote goes, 'We don't know what we don't know until we know it' and we encourage all questions ensuring our customers have all the knowledge they need to make an informed decision.
Thanks again and wishing you many many many years of solar savings!
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Good system, terrible company to deal with

The installation was delayed due to global supply chain issues beyond their control. However, they were a very frustrating business to deal with. There was no communication from them when installation was delayed and it took several unanswered calls to get a response. Post installation it took weeks to sort out issues getting access to my data on solarweb. Having sent an email explaining the problem, leaving a voicemail and texting the installer I got a call from the office manager who knew nothing about the issue even though I had left the message and email with her.

I definitely will not be recommending them to anyone.

Supplier Reply:

Hi Shane,

We are disappointed to read your review which as you will see from the many other reviews is not inline with the level of service we are highly regarded for.

As you mentioned there were global supply issues out of our control, and although frustrating for many we were able to reschedule your install within 1 week of panels arriving even though we were booked out 8 weeks in advance.
In relation to monitoring, we would like to point out that we set this up as standard practice on the day, although the details you provided for your Wi-Fi connection to do this was incorrect. We could not complete the set up due to incorrect details provided by yourself.
Our Electrician tried on 3 occasions to contact you to rectify this with no success. It is also important we point out that your system was functioning well, it was only monitoring that you were unable to see. There was no loss of solar supply.
When we came back out again, the details provided were again incorrect, although your wife came home and updated us which was a bonus. We understand the frustrations although also hope you can acknowledge that there were factors out of control and that your system did not lose any production throughout this process.

We have raised this with our internal complaints handing team as we pride ourselves on our customer service and continual improvement at all times.
Kind Regards,
Leah O'Shea
Sales and Marketing Manager
Solar 1 Electrical
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5 Stars

I have recently purchased by own place and was wanting to get solar. I obtained 2 quotes from local Solar companies. Solar 1 Electrical was super quick at coming out and providing me with a quote, and they were the best value for money, comparing them to the second company for the same service. When it came to the installation it only took around 1-2 days for my system to be up and running and the guys who came out to install it were punctual and very friendly to deal with. I would highly be recommending Leah and the team to anyone, when looking at solar.
Inverter rating: 5/5

Supplier Reply:

Hi Kate,

Thanks for the great feedback and the ability to come and visit you onsite to go through the whole process and do our pre-checks before providing a quote, it's the way we like to do things.
Our installation crew, in our humble opinion are the best. We can maintain quality inhouse over sub-contracting with our own team. Great to read many reviews relating to their politeness and punctuality.
Thanks for keeping it local and taking the time to share your solar success story.
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Highly reccomend Solar1electrical

Solar1Electrical are an awesome team to deal with.
Being new to Solar, Leah explained everything to me in a way that was very clear and easy to understand and steered me in what i can only describe as "The right direction". Even advising me not to do certain things as would have been a waste of money.
The installers were a fun and professional bunch of guys, Although their mission to try and pat Mum's dog didn't go too well, Her dog is very grumpy around strangers.
Would definitely deal with them again.
Neil in Maryborough

Supplier Reply:

Hi Neil,

We think you are awesome too and thank you for trusting us not only with your solar installation although with the additional electrical work and digging on trenches also.

We certainly take pride in guiding our customers and ensuring they gain the best value for money, which at times means we actually talk them out of systems or provide alternatives.

A good solar system will provide a great return on investment and no one likes wasting money.

P.S. The boys didn't even mention the grumpy dog!

Thanks again for your kind words of support.
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Excellent

The sales manager has visited the property and given the quote which has addressed all the requirement of our needs out of five different companies.
The installation, communication and the administration of the solar1 company are meeting all the professional standards.
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Professionals. Very easy process

The staff has been great. I upgraded my system from the original quote and staff has been responsive every step of the way. The installation went smoothly and even the inspector said that he’s inspected their work before and that Solar1 knows what they are doing. It’s also peace of mind because I know this company is not fly by night and they use components that are reliable with a good reputation. They were also responsive to my schedule when I said I needed to repair a leak in the roof before I could get them to install the system. I read the free book on Solarquotes and knew what to watch out for and Solar 1 ticked all the boxes. I dealt with Leah, Cathy and Andrew. First rate service.
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Original Review on 06-05-2021:

Very professional

Overall the service was great
Able to keep us informed with all details and process of installation
Happy to recommend
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

9 months later we asked Herman: "Are you happy with the performance of your system so far?"

We’ve had our solar panels now for about a year and have been performing well.
The batteries installation was a few months later, which was disappointing, and now we are finding them not living up to our expectations and costs.
Main reason in having the batteries installed was to provide power cover when mains power is out. We have now discovered this doesn’t work when we switch to battery power only.
I have contacted solar 1 this morning and assure me that this issue will be resolved.
Even if it is able to be resolved, we are disappointed that after only some months the system is not performing as it should.
We would also believe better information should be provided in the very limited manual that we were given.
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Original Review on 21-05-2021:

Good Job

We decided to add to our existing solar installation which is small & getting towards the end of its life, & went through Solar Quotes as we didn't know a great deal about who the better installers around Bendigo are.

On a side note we found the Solar Quotes website fantastic - it really assisted us to make informed decisions about which way to go with installers, panel location, system size/type, etc.

All three installers were great (prompt, knowledgeable & happy to help) & it was tough picking one. In the end we went with Solar 1 as they would do all of the work themselves (no subcontracting) & they had an emphasis on quality. They also happened to have the best price. All installers provided lots of different options/ideas.

We have an unusual setup - existing solar, weird roof design, full switchboard, etc & we also wanted the new solar system to be hardwired (not Wi-Fi). Solar 1 dealt with all of this well.

The only issues we encountered (all minor) were:
* A few mix-ups with export limiting being incorrectly nominated on some of our paperwork (sorted pretty quickly though).
* The panels were installed too close to the edge of the roof making it unsafe to walk around that side of the panels now. Our instructions must have been misunderstood.
* We had to cut off some of the excess aluminium brackets on the roof to reduce future tripping hazards.
* We rerouted the Ethernet cable under the house to get it out of harm's way.
* We had to reinstall some insulation & remove some scrap from inside the roof.

A lot of people probably don't get up their roofs, inside their roofs or under their houses, but we need to from time to time.

The rest of the job was excellent & Solar 1 even asked us for our feedback at the end which we think proves that they care about the quality of their work & reputation.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 5/5

7 months later we asked Luke: "Are you happy with the performance of your system so far?"

The new solar system has performed as expected, if not better.
Enphase have provided ongoing support.
Solar 1 have also been fantastic, returning a couple of times to check everything’s working well.
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Great to deal with and the crew how installed the system did a fantastic job. Just a bit slow following up a couple of slight issues with connectivity (app).

The sales and quoting process was seamless.
The installation was done in a day with all staff on site courteous, polite and left the site like they hadn't been there, accept for the new 11kW solar system.
Solar 1 Electrical organised the inspection and the grid connection so no stress on our behalf.

Panel rating: 4/5
Inverter rating: 4/5
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Excellent Company and Great Service

Very friendly, accommodating and professional. Even with many interruptions due to COVID we still received our system install in a timely manner.
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Excellent all round, very happy!

When I was getting quotes Solar 1 were more than happy to answer all my questions. They explained things well and were patient with me. The customer service was fantastic, the whole team were nice and friendly. I’m confident with the panels and inverter that we chose based off their recommendations and our research. Communication was great, their estimation of timeframe was correct and the installation day went smoothly. A big thank you to the Solar 1 team!
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Quality components

Not yet done Covid regulations delayed installation quote was what I stipulated no Chinese components
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Solar 1 were absolutely fantastic to deal with

Couldn't have been happier with the service and professionalism all round. The office team (Cathy, Leah & Peter) kept me constantly in the loop with progress and guided us through the process, the installers (Simon and team) were prompt, gave me all the info needed, let me know when they were arriving and talked me through different options available. Super super happy with progress and now enjoying soaking up the solar rays!
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We want to do our to reduce global warming

Our system is now complete in a very short time
Inverter rating: 5/5
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Great installer; Completely satisfied with my system

Very satisfied with Solar 1 Electrical. The quoting was straightforward with Leah competently managing all aspects. We were a bit different in that I knew exactly what I wanted in terms of inverters (Enphase microinverters) since I had already had a similar system installed on another property. Solar 1 kept us fully informed of progress at all stages of the exercise. The crew that undertook the physical install were at all times courteous and good humoured.

There was a bit of a hiccup in that our roof is colorbond and at this time of the year it has moisture on it from either rain or dew or both for most of the day which makes it very slippery; this did increase the time taken a little.

Solar 1 organised the required statutory inspections and final activation of the system in a timely manner.

Inverter rating: 5/5
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Great Service, quality install.

From the sales person to the install and final inspection all went smoothly. I ended up getting about 8 quotes, now they were not the cheapest of them all but that can be put down to differing parts be it panels and inverters. The thing that attracted me the most was they don't use contractors. Which i feel is probably the biggest downfall that and cheap inverter and panels. Im only a few days in after the inspection was done, surprisingly a lot sooner than expected. The system so far has performed well considering it is dead middle of winter with no sun out. Im sure will be great once the warmer months come along.
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A very professional business

Solar 1 Electrical, from the sales process to the installation of the solar panel a very professional outfit that I would recommend to anyone.
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Great to deal with, great install quality

We had Solar 1 Electrical recommended to us from family and friends. Leah at Solar 1 was awesome to deal with and knew the product and process very well which made the experience so easy. From start to finish Leah and the Solar 1 team were professional and great with communication.
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Good on you Solar 1

Sales and quoting process was quick without fuss, although I wasn't present when installation occurred, my estate agent gave feedback from my tenant, that all went smoothly.
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A great overall experience

After looking at 4 different companies we decide to go with Solar 1 Electrical. We narrowed it down to the Fronius inverter and the Sun Power panels. Leah was the first person we dealt with and we received regular follow ups and progress information. Both Leah and Cathy were very helpful initially, during and after the installation. The installation was carried out without any issues and the crew on both days were polite, knowledgeable and went over each item in detail. The final deciding factor for us in the end was based on the fact that they use their own people and do not subcontract, its a local business and they provided a competitive price. We would not hesitate to recommend them and we felt that we received a great service, good value for money for our Solar investment.
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Quality company.

We did our research on panels and inverters and obtained 3 quotes. Solar1 Electrical provided the most comprehensive information and advice, they listened to what we wanted and gave us alternative suggestions and quotes. Leah was thorough and helpful and questions were answered promptly. Installation was professional and the team were exceptional. We are very happy with the service and advice and delighted that we chose Solar1 Electrical.
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The process was seamless. Sales and design people kept us informed all the way through. Installed 19th March. Installers were very professional and very neat and tidy. Could not be happier.

As above everything was on time and seamless. Could not be more pleased. Rate Solar1 very high.
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Excellent highly professional installation team

Excellent service from sales enquire, assistance with regulations, first class installation team of friendly expert professionals,and great assistance with final setup to grid connection.

A great solar connection team.

Thanks to you all,

Jan and Neil

Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 12-10-2020:

Great system so far.

I did not have any dramas apart from a small brake down in communications.

I was expecting a call letting me know what day the next week my solar was to be installed, but got a call letting me know they were there to install the system.

Apart from that everything was fine, the system was inspected the next day, and I think I received confirmation of my solar being registered the following week.

The system seems to be producing a little more than expected. They even helped set up the online monitoring.

I ended up buying a better quality system than planed due to it not costing all that much more than a cheaper system.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

5 months later we asked Lachlan: "Are you happy with the performance of your system so far?"

The system has performed about as expected, I have not had any problems with it so far.
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