G Solar and Electrical Pty Ltd Reviews
About
Established in 2014, G- Solar & Electrical is a locally owned and operated solar electrical company, owned by Grant Newman, a 5th generation Cairns local electrician with over 10 years experience in the renewable energy industry.
We have installed and maintained hundreds of high-quality solar systems, from 2kW up to 1.7MW, which deliver rapid return on investment for homeowners and businesses.
We provide No Obligation Site Inspections that are personally conducted by Grant to ensure clients are only provided the facts, based on his extensive local experience, with no sales talk. This also ensures that all quotes provided are firm, with no hidden extras.
We pride ourselves in not just ‘selling a solar system’ but supplying a quality energy solution installed by our own in-house team of CEC accredited installers and backed by our 10 Year ‘Peace Of Mind’ Installation & Service Guarantee.
At G-Solar, we make solar installation effortless and transparent, thanks to honest savings estimates, expert advice, quality products, professional installation, and true local after-sales service.
Local – Proudly 100% locally owned and operated since 2014.
Office – 32 magazine St Stratford feel free to drop in for a coffee.
Systems – All our quality systems are designed for our local conditions
Experience – We install and maintain hundreds of systems across the country
Installers – Our in-house team, including owner Grant, are all Clean Energy Accredited solar installers.
Electricians – Fully licensed electricians accredited to install, repair, and upgrade systems.
Warranty – If there ever should be a warranty claim, we will look after the claim from start to finish.
Installation – We provide our clients a 10yr company-backed installation warranty for total peace of mind.
We are a New Energy Tech Approved Seller, Clean Energy Council Member, Local Buy Pre-Qualified Supplier, and National Electrical and Communications Association member.
Reviewers report paying: $4,500 - $9,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panel brands currently installed
- Canadian Solar Inc (10)
- Jinko Solar (2)
- LG (1)
- Longi Solar
- Phono (15)
- Qcells
- REC (22)
- Sunpower (4)
- Tindo Solar
- Trina (14)
Panel brands previously installed
Inverter brands currently installed
Battery brands currently installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
G Solar and Electrical Pty Ltd Reviews (190)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 144
- 4 star 45
- 3 star 1
- 2 star 0
- 1 star 0
View Timeline
28 November 2023
27 November 2023
Fantastic installation
Very good company to deal with. They opened their doors outside work hrs to accommodate me and super easy to deal with. Pushed the install forward when they had a gap and haven’t paid a bill sincePanel rating: 5/5
Inverter rating: 5/5
25 November 2023
Best in Cairns Solar Business
The whole process from quoting to installation and after hour service, is absolutley perfect from using this company.Quoting all options/information was given. They worked with your budget. Gave you the break down on the quote.
The installers were on time and cleaned up after themselves. Could not of asked for a better bunch of workers.
The after hours team are great. Any questions needed to be answered was always sorted out. ASAP. I had 2 x systems put on a duplex (12 months old) and they are working so much better than the old system. Yes you pay more BUT you cannot compare the Service & Quality which will always save you in the long run. Happy Customer here...
23 November 2023
9 months later
9 months since install.Very happy - no problems.
With our low power usage we achieve a credit almost every month.
Panel rating: 4/5
Inverter rating: 5/5
23 November 2023
Fantastic local company, prompt & courteous.
Ease of process was the clincher. Arrived on time to quote job. Comprehensive & easy to understand electronic quoting. Arrived on time for installation. Hasstle free from start to finnish, 10/10 from me.22 October 2023
Helpful
Willing to work with us the customer. Nothing was a problem.Inverter rating: 5/5
19 October 2023
Original Review on 22-12-2022:
Highly recommend
I couldn’t be happier with my system and the service I received.10 months later we asked Dallas: "Are you happy with the performance of your system so far?"
12 months on and love the system. It has exceeded my expectations18 October 2023
Excellent service
Excellent customer service. Fast, efficient and friendly team, punctual and well presented. Sales and quoting was exceptional. Thank you.18 October 2023
Fantastic system
Grant did a great job during his onsite visit and quote. The installation process was fantastic and we are very happy with the systems output. Customer service was very good and we have since had our system serviced and cleaned. Have recommended G-Solar to many friends who were looking at solar installation in their homes.12 October 2023
Professional and effective
G Solar was amazing - professional, knowledgeable and delivered what they promised. The whole team from initial quote to install were efficient and happy and able to answer any question asked. Arrived when they said they would and completed the work as agreed.They made the whole process easy. Wouldn’t hesitate to recommend them unreservedly.
I don’t usually review this is the exception
Panel rating: 5/5
Inverter rating: 5/5
03 October 2023
Friendly staff and excellent service
Excellent customer service from the original contact with G Solar to the conclusion of the work.The old system was removed on the date booked and the new solar system installed.
Communication was first class throughout the work.
The installation staff are friendly and knowledgeable.
Once the new system was installed I was rum through the new inverter and linked to the net.
28 September 2023
System yet to be installed so ignore ratings
The process of getting quotes was straightforward once I had refined my own needs. Due to delays in scheduling and availability of products the system will not be installed for another 2 weeks.28 September 2023
New Solare Install
Front the start, process was easy, quote was done quickly, Purchase was as expected, straight forward. Arrived on the day and on time and was always kept informed. Installation seemed a breezed, great team, well organized, neat workmanship, and training on completion. Very happy client.27 September 2023
Great company to deal with
Great business to deal with. Site inspection left me understanding exactly what was being offered with the different options. Written quote was provided in timely manner. The installation team was on time and professional in everything they did. The office staff were brilliant, nothing was too much trouble for them.I highly recommend G-Solar to anyone who is thinking of installing solar in the Cairns region.
Panel rating: 5/5
Inverter rating: 5/5
22 September 2023
Fantastic genuine company!
Received quote asap! Super easy sign up process and the job was completed efficiently and without fuss. 10/10 would and WILL use again. ?Panel rating: 5/5
Inverter rating: 5/5
20 September 2023
Great system, fantastic communication.
I originally wanted to look at an EV charging point for a new car. We had an older PV system that was limited by the rules at the time. I booked a quote and Grant explained the new systems, how they work, what we could use etc.. I was trying to get him to sell me a battery system as I thought I wanted one.His advice was honest and explained how they can be great but not always cost effective. I got multiple versions of the the quote with different options and in the end chose the most expensive of them! It shows that a soft sell can be more productive than a hard push and I ended up talking myself into the system.
The system has been in for a week and we've had our first scheduled outage with Ergon. The system took over perfectly and even though the outage started at 8:30a, there was enough battery from the night and the sun was high enough that I was able to continue working. Apart from the small interruption whilst the system (I presume) isolated itself from the network, it was seamless.
The Ferocious app provides enough information for me to be extremely happy with our choice. We've net exported every day since it's been installed and knowing we are now effectively carbon neutral for our own electricity supply is a great feeling.
The communication from the whole team at G-Solar was exceptional and everyone I have spoken to and met has been excellent. The installers were courteous, professional and quick. The admin team have been responsive. And Grant was a great salesperson.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
15 September 2023
Perfect Install & Experience
Highly professional and friendly local team from Grant, through to the admin office and the expert installation crew. On-time, polite and took the time to explain everything to me.Panel rating: 5/5
Inverter rating: 5/5
15 September 2023
Happy Days
Communication excellentProduct functions as advertised
After sales and service spot on so far
Installation went without a hitch
Very Happy
Wait for a battery future
01 September 2023
Original Review on 03-11-2022:
Great installer, job was done well and as advertised
Everything with this job went smoothly. From the quote, phone conversations to the actual install, it was all done well and professionally.The install was done tidy and to a high standard.
Will recommend G-Solar to others.
Very happy
10 months later we asked Billy: "Are you happy with the performance of your system so far?"
After a year the system is still working great and as expected.27 August 2023
Awesome installer, very friendly
Install was very smooth, friendly guys and did a couple of little jobs as well27 August 2023
Great local company to install a Solar System
From the moment Grant came out and did a Solar Health check on my old system I knew that this was a local company that I really wanted to work with. The team provided great customer service & were very prompt in getting back to me and answering any questions I had. The installation of my new solar system was very professional and the tradesmen were very polite and friendly.Panel rating: 5/5
Inverter rating: 5/5
21 August 2023
Great installer
Simple and well doneGreat install, friendly guys and good work
Customer service was great, answered questions and set up app no worries
19 August 2023
Very respectful professional people to deal with
Yes to everything from start to finish.I am a very satisfied customer and generating almost enough power to cover my needs.01 August 2023
Professional and Courteous
A seamless process from quote to installation. Everything handled quickly and efficiently. Excellent communication throughout. Would highly recommend Grant and his team.31 July 2023
A very professional install with high quality backup
Every process was excellent informative and easy . I would highly recommend G Sola Grant is an expert on all aspects of SolaJohn and Charlotte.
24 July 2023
Very neat install of both 33 REC black panels in 3 orientations and 2x 5kw fronies gen24 inverters, the install team were very courteous and neat and paid attention to the aesthetic of the instal
Very happy with my 13.2 systemwith the in stall of 2x 5 kw fronius invertars and 33 black REC panels on black racking system and the after sales service
5 star all round
For sales
Price
And neatness of install
Will recommend G solar to anybody in the future
Panel rating: 5/5
Inverter rating: 5/5
17 July 2023
Professional Solar Company
G Solar were very professional providing a competitive quote and following up with a neat install on time as promised.03 July 2023
Great local company
Great company to deal with. Staff friendly and very helpful when answering questions.30 June 2023
Great Install
The whole process from start to finish went smoothly with no issues whatsoever. The quoting process was a breeze and on the day of install the team arrived on time and worked diligently and safely to have the equipment installed with no fuss. The office follow up after install to ensure my monitoring app was working was appreciated.I cannot recommend G Solar any higher.
Panel rating: 5/5
Inverter rating: 5/5
24 June 2023
Timely installation
Grant was the first to arrive for an on-site inspection at our house from the solar companies I requested a quote from. The quote provided was higher than some other companies but there was clear indication that G solar staff were honest and clear on the practical implications of having panels without the battery. The information provided was clear with additional details via email and a PV point was added for 350$. At the on-site inspection the contact for a roof plumber was given, who fixed the rusty screws and drain pipes prior to installation of panels. The solar panel installation crew with Antony arrived at the proposed 4 week mark , communicated well in advance regarding timings of arrival and completed the job in a day for a 10kw system. The deposit and final payment was straightforward via their online account. The grid connection was organised by G solar staff. Still awaiting the first electricity bill and is early to comment on the panels and inverter performance however, the installation process was smooth and their communication was precise.
15 June 2023
Helpful through whole process
Grant responded to my request for a site visit very promptly. He listened to our needs and requests and proposed a plan which suited our needs. He an$ his office staff responded to my requests for clarification, mor3 information in a polite and timely manner. The installation process went very smoothly. They gave me notice of their arrival time, were on time and tidy. I have no comment on the grid connection as this will be done by Ergon now that I have finalised payment for the installation.14 June 2023
Best experience
From the moment I called for a quote to the installation day, the experience was hassle free, service was prompt and efficient. Communication was excellent via SMS and email. Thank you
13 June 2023
G Solar and Electrical Pty Ltd
G Solar made the choice of selection very easy by indicating the features and benefits of the systems that is suitable for the location of our property. We chose Q. Maxx-G4+400 panels with the Fronius Primo Gen24 5.0 inverter.Excellent customer service and communication from the office staff, kept us informed of each step of the order.
The Installers arrived on time and advised us of the installation process. The work site was orderly with all packaging removed from site.
The electrician helped with the downloading of the connection and advised to ring the office if we had any further questions.
We would highly recommend G Solar and staff.
12 June 2023
Fantastic and accommodating!
I had some last minute changes and wanted to add/change a few things and they replied to every message even at night on a weekend! Amazing and they really let me feel at ease with the process. Thank you!
30 May 2023
A great process from start to finish
From the moment Grant arrived to discuss a quote, I instantly felt at ease and safe that we were in good hands. Grant was incredibly knowledgeable, friendly, and professional. The quote arrived quickly, and we even went back and forth on a couple things and came up with a system that was both of high quality and value for money.Grant's team worked to curate the best system for us based on our house, electricity usage, and our plans for the future. The system works perfectly, and it's super easy to check the app each day to see our usage.
Thrilled from start to finish.
Inverter rating: 5/5
26 May 2023
Great service
Great customer service and was the only company that came out and had a look at the property before the quote was given.Panel rating: 5/5
Inverter rating: 5/5
24 May 2023
Amazing in person installer and quote, value for money and I love the system!
The owner does all sales/quotes personally. It was awesome to meet him and have a no BS kind of conversation. I had previous quotes by recommended installers in the Far North of QLD , but Grant was hands down honest and punctual and informative, and left me with lots of information to go over.Installation was punctual, polite, cleaned up after themselves, very friendly and helpful, especially with installation of the wifi system and my connection to it, didnt leave until it was done.
The company organised grid connection after install, they are very prompt and even the office people are super fantastic. So happy I went with them.
Panel rating: 5/5
Inverter rating: 5/5
23 May 2023
G Solar
From the quoting process to install G Solar have been awesome. After sales service has been very prompt and all issues (minor) have been resolved. Local team and business made the process stress free.22 May 2023
Very Satisfied Customer
The quoting was prompt and very informative and I felt quite confident in the process. The installation was carried out very professionally and the workers were very polite. Customer Service was very helpful. Overall I would highly recommend this installer to those wishing to go SolarPanel rating: 5/5
Inverter rating: 5/5
19 May 2023
Excellent customer service using quality products
Company representative attended (on time) to inspect site and discuss the system he believed would best suit our needs. Within 2 weeks the installers attended (on time) and installed the system within 5 hours and cleaned and removed all packaging etc.19 May 2023
Review
Workman were great. Very clean and tidy. Explained all that we had to know about the system. Highly recommended. Very professional.18 May 2023
Edwards install
Great service. They kept us informed along the way. The work was done quickly. Excellent system and the app make everything visible.16 May 2023
Professional team of workers
We collected 3 quotes from local providers and chose G-Solar because they presented the best in terms of their knowledge and value for money. We've had solar for almost a year now and saved a lot of $. They have always been supportive with their customer service after installation as well. Their team are dependable and assists customers to address any concerns using simple strategies that helps customers take ownership of their solar energy system.Panel rating: 5/5
Inverter rating: 5/5
11 May 2023
Replacement Solar System
Very comprehensible customer service quoting process and information.Inspection of existing system straightforward.
Works completed promptly and system functioning well after 6 months.
11 May 2023
Simple process
It was a smooth process from booking in the quote to organising installation.The work was done in a timely manner and the install was high quality.
10 May 2023
Brilliant customer service
Throughout the quoting, installation and follow up the team at G Solar were professional, helpful and delivered top quality customer service.They were able to answer all my queries and after installation was complete they promptly submitted all the required documentation to my energy provider ensuring quick processing of my back to grid payments. For me the whole process was stress free.
I would highly recommend G-Solar to anyone wanting a solar system
10 May 2023
Very friendly and accommodating
Very easy to understand. I was impressed that the owner came himself to give me a quote. The staff have been informative,friiendly and polite when I have asked questions, and the installation was done on the day and time they said that they would be here. After the installation I was helped to install the app on my phone.Inverter rating: 5/5
08 May 2023
An incentive was offered by G Solar and Electrical Pty Ltd for this review. Learn more here.
5-Stars depending on your expectations
5-Stars: If your expectations are that your installer will turn up the day they say they will, and you'll be generating electricity from the sun at the end of that day, then I would say for 90% of people you'd give 5-stars.5-Stars: The electrician Josh did an excellent job in the switchboard. It was very clean, tidy and well cable managed which was backed up by the Ergon Energy field tech who commented on how good the job was when installing our feed-in tariff metre. Josh's communication was good (a bit short notice but better than nothing) and he was personable, happy to answer any questions and most importantly, great at what he does. The only improvement I'd suggest is setting the hot water timer to a time of day where it will actually use the solar. We have all our panels on the Western side due to a lot of trees on the East, so having the hot water (3.6kW) come on at 7am defeats the purpose of taking it off the overnight tariff as we don't generate a single kilowatt until 9:00am and we only achieve 5kW from 10:30am - 3:30pm.
3-Stars: The panel installation was done by a troop of backpackers (which I don't have an issue with at all) but certainly their attention to detail left a bit to be desired. I collected a couple of brackets and steel zip ties out of the gutter, the panels had a fair few hand prints on them where they had been leaned on during installation (testament to solar panels that something so thin can handle that kind of weight being applied to it) and one of the panels had been scratched down the side then face of it. The wrong brackets were also used which I guess is cosmetic as they don't sit flush against the panel but they're still fixed down securely and it's not like they'd be blown off the roof.
To be fair the electrician had not yet been up on the roof to inspect the work, so he may have collected all the brackets and ties in the gutter and pointed out the scratch, but the panel installers had already jumped in the ute and headed off, so they certainly weren't tidying up after themselves.
The conduit in the ceiling space was run smack down the centre of the cavity which is quite annoying when you're trying to get through a tight space already. Again I suspect 90% of people would never know as they're probably not up in their ceilings, but running cabling off to the side and out of the way of the main crawl space is a much better way to do it.
3-Stars: The communication was okay. The installation was booked for 7:30am then you get a call at 7:29am to say they'll be there at midday then at 2pm get a call to say they're running late (not exact times as it was installed 4 months ago but you get my point). Then the scratched panel is going to get replaced 'next week' but you keep getting 'notice to pay' emails before reaching out to clarify that it's hopefully okay that you're not planning on paying the remaining balance until that scratched panel gets replaced (which they were happy with) and it has been 3 weeks already so 'you'll get a call tomorrow' which ends up being a couple of days later. Not the end of the world as more importantly the communication was great with nice and friendly staff, but on punctuality I wouldn't rate 5-Stars.
It was also a bit of effort to get Customer Access so I could enable the API for HomeAssistant integration, but we got there in the end.
So overall 3-Stars but I suspect most people aren't on the roof or in their ceiling spaces or in the switchboard and instead just check the Solar.web app to see if they're making electricity or not and if that's what you're after then the friendly service will tick all your boxes.
Panel rating: 4/5
Inverter rating: 4/5
08 May 2023
Excellent service and job was neat and tidy
From start to finish everything was smooth and the job site was left neat and tidy at the endInverter rating: 5/5
05 May 2023
G-Solar review
The process was good all the way through, staff were helpful, and I got what I paid for. I was disappointed that the installers could not find room to put panels on the north-facing section of my roof, as per the quote. Ergon were terrible, causing long delays in activation of my system.
Good investment!
We requested a quote online from G-Solar and the team did not waste any time. Next thing we know, Grant was at our doorstep!Grant took the time to get to know us and explained everything solar in a language that is easy for us to understand. He made suggestions and encouraged us to make our own research. He did not put any pressure for us to choose G-Solar but left us with a good impression that G-Solar would be the perfect fit for our family and our first home. We recommend G-Solar to anyone wanting solar installed for their home.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5