Koala Solar Reviews
About
Koala Solar, a family orientated business, started operating in 2012 under the ownership of Western Australian locals with years of experience in the electrical and solar industry. The company was built as an extension of their then existing company “Line-Tech Energy EC11654”. However, after completing over countless solar power system installations as a sub-contractor and being involved in both domestic and commercial electrical work associated within the Western Power Low Voltage Distribution Network – expanding into the solar industry was a natural step forward. Therefore, in January 2015 Koala Solar was born.
Reviewers report paying: $3,000 - $6,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter and battery brands
Panel brands currently installed
Inverter brands currently installed
Inverter brands previously installed
The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Koala Solar Reviews (59)
Show Most Recent reviews from All time
Average Scores
4.7/5
Value for money
4.6/5
Quality of System
4.7/5
Installation
4.7/5
Customer Service
- 5 star 28
- 4 star 28
- 3 star 3
- 2 star 0
- 1 star 0
View Timeline
23 May 2021
13 May 2021
No complaints so far
Very happy with the system and the installation by Koala Solar.Inverter rating: 5/5
10 May 2021
Solar system
Good work, on time polite tragedies, swapped out a few broken tiles at the same time, sales staff excellent, would recommendInverter rating: 5/5
06 May 2021
I picked Koala, not because they were the cheapest, but the salesman was straightforward and seemed genuine.
The whole process was simple and flawless. All 3 quotes were open and not pushy, but Koala offered the best overall package based on the information I had gleaned off Solar Quotes website. Invaluable.10 April 2021
Great service
Very prompt replies, Adam was happy to explain the system and answer all my questions without me being under pressure to buy. I did my own research also, but this was backed up by discussions with Adam. Installing was excellent.07 April 2021
Quality gear and best value for money
Koala Solar offered a top of the range system (inverter) to a very good price. Installation was done on the appointed time and day and was very swift and professional. 5 stars!05 April 2021
Very professional service during initial contact and installation
Appropriate quoting processInstallers were punctual, tidy , experienced and polite
Grid connection organised prior to installation as meter already installed
26 March 2021
Good price. Great service.
Very quick to quote and install. Prompt, professional and tidy.Panel rating: 5/5
Inverter rating: 5/5
08 March 2021
Koala didn’t just give me the bare facts
Excellent referral by word of mouth from other satisfied customersLocal to me ( within 10km)
Purely matter of fact sales person who actually talked me away from a heat pump or solar water based on my location
They also supplied me with insulated shutters as well for an excellent price.
Both installation teams were young , very knowledgeable about their products and arrived early and never stopped working as a proper team.
After sales and office staff were also on the ball and everyone was personable polite and unfailingly courteous
Panel rating: 5/5
Inverter rating: 5/5
02 March 2021
Excellent service
Koala solar, were extremely helpful and interested as to what we wanted from our very first contact / phone call.We wanted particular solar they explained what we wanted and offered us alternatives to look at as well.
No pressure either system we chose.
Installation was flawless and system / inverter explained fully upon completion of installation.
We did get 4x companies to quote us.
Koala was not the cheapest. We are extremely happy with everything from start to finish.
01 March 2021
Koala definitely worth checking out
Koala were very easy to deal with, did a great install and didn't waste time pricing products they wouldn't use themselves. They took care of the grid connection and helped explain how to monitor the usage yourself.Would use again for sure.
01 March 2021
Original Review on 30-06-2020:
A quality system at a fair price.
The roof was checked on site by the salesman. He explained in detail the best possible array for my non north facing roof, and what I could expect to generate. There was no high pressure to make a decision on the day. No deposit was requested. The quote included removal of a 10yr old 1kw system and they did the necessary paper work for the upgraded system for the grid connection.. The job was done on time, they were an efficient team of three, and the inverter was neatly installed in the garage. I received the govt. discount on the panels. The wifi connection was installed and explained, and they also registered the warranty with Fronius.Fronius Primo 5kw Inverter 20x330 Jinko Mono Perc Panels.
8 months later we asked Joanne: "Are you happy with the performance of your system so far?"
Yes. The system is performing well. However there was damage to my ceiling which hasn’t been fixed. They removed an old system from my Colourbond roof which has not been sealed properly and in spite of them coming back to fix it, the roof still has a leak.01 February 2021
I was upgrading from old solar panels for new through solar gain who installed my other system.
The quoting system was first hand. I can’t answer the other questions solar system not installed yet.06 January 2021
Easy Install
Easy Install. No problems at all. They arrived on time and completed the work, with minimal fuss and no mess.04 January 2021
Good supplier choice!
Everything went well from start to finish with Koala Solar. My system was installed today! When he came to quote Adam was punctual, courteous and friendly. He explained everything in layman's terms so that I could properly understand the process and didn't mind when I asked him to repeat things.The two installation men were actually about 40 minutes early. They too were friendly and courteous and explained what they were doing.
24 December 2020
Great customer service
Koala Group were great to deal with. The installers were on time and very polite and helpful. I would definitely recommend.23 December 2020
Professional, tidy and quick
I was most impressed with the guys from Koala Solar who came out yesterday to install my solar power system. It was a very hot day and I know their previous job was difficult.They were very professional and tidy in their work which they completed quickly and with minimal disruption to my partner and me.
I will not hesitate to recommend Koala Solar to any of my friends who may also be considering the installation of a solar power system.
01 November 2020
Exceeding Expectations
Sales, Communication and Installation was excellent. With quote we received an 8 page file with all information about the system including photo of our roof showing panel location, it also included a financial and environmental analysis and an estimated average daily production per month. I am also able to monitor the system from my computer or phone. Two months in and to my surprise we are exceeding the production estimate.September Est 26 kWh actual 28.4 kWh,
October Est 34 kWh actual 37.2 kWh.
Could not be happier, would definitely recommend.
Panel rating: 5/5
Inverter rating: 5/5
22 October 2020
Great price, service and minimal disruption during installation
Offered a range of options me based on quality and price points for inverter and panels. I went with a high quality inverter and mid range panels. Communication at all times was prompt and professional. The approval, booking and installation went smoothly. Koala took care of all the documentation for western power. Great experience and highly recommended supplier.Inverter rating: 5/5
14 October 2020
Thrilled to pieces so far!
After 3 years of indecision, and with Covid-19 enabling me to work from home I finally made the decision. After consultation with 4 other companies I believe I've chosen wisely.The in home quotation was appreciated and afterwards written queries from myself were replied to, immediately.
One month was spent waiting in anticipation for the install but the installation team were on time, very polite, helpful and cleaned up well afterwards.
After just one a week since the system has been installed and based on the ($495 optional extra) smart meter's Solar.web app (which I do recommend) I am extremely pleased with the systems KWh generation plus the grid connection has been taken care of by Kolar Solar too.
All in all and so far I am thrilled to pieces with Koala Solar and my new solar system.
Thanks heaps Kolar Solar!
Inverter rating: 5/5
16 August 2020
Friendly and very honest
From first contact with Bri and Kristie in the office to the job being completed was probably the best service and experience I’ve ever had. Adam came out to give me a quote and was very friendly and honest and didn’t pressure me on the day to sign up. The whole installation was completed by 3pm which included 6.6kw solar system, Senec battery, heat pump HWS and 11 roller shutters. No mess left behind. When the guys had finished they ran though everything with me and it turned out the two electricians installing it were the owners themselves.A huge thankyou to Stuart and Cory for the work they did and how professional and honest they run their company.
Many thanks
Sue
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
17 March 2020
Fast and efficient installation
Sales manager was friendly and knowledgable. He understood that because of my age (75) I wasn't overly concerned about the warranty periods.The installation was within 3 weeks. Thunderstorms were forecast for the day of installation. The team arrived bang on time, were efficient, fast and tidy. We had a small storm 30 minutes after they finished. They handled the grid connection and our power was off for less than 30 minutes. I had trouble connection to the inverter by wifi but the sales manager came back and helped me.
09 March 2020
First Class Job
From the earliest contact through to final installation, Koala Solar have been professional, competitive and and above all trustworthy in delivering what they quoted on with no surprises for me despite a difficult 2-storey, 40 degree pitch roof installation. Highly recommended installer.Panel rating: 4/5
Inverter rating: 5/5
12 November 2019
Competitive price, professional staff, stress free experience!
I highly recommend the Team at Koala Solar. It took less than 2 weeks to get a quote, then discuss and install a system that now pumps out over 5000 watts for most of the day! The very knowledgeable and efficient staff took care of everything, took pride in their work and were a pleasure to deal with. Very impressed????Panel rating: 5/5
Inverter rating: 5/5
31 July 2019
26 April 2019
Quick and easy install. Dylan and Jayden were very professional and informative. Will definately recommend to others. West Australian owned and run company makes it even better.
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11 March 2019
Excellent company to work with. No nagging to sign a deal. From signing paperwork system was installed in a week. Great friendly staff talked me through my best options. Installers were awesome guys whom had the system installed in a few hours.
Would highly recommended this company
Thanks Koala
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Would highly recommended this company
Thanks Koala
11 March 2019
11 March 2019
Just a consideration to think about the panels are too close to gutters so will have an issue cleaning them as have a patio on the other side so no access
Adam the rep was great very quick to respond friendly and efficient. Thank you.
Waiting for my first bill
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Adam the rep was great very quick to respond friendly and efficient. Thank you.
Waiting for my first bill
26 February 2019
This family owned business is professionally ran and a pleasure to deal with.
The installation was on time, done with no fuss at all and very efficiently. All mess was cleaned up and taken away. Dylan and Jayden did a great job and were extremely professional.
I look forward to passing on my experience from Koala Solar to all I come across asking about Solar systems.
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The installation was on time, done with no fuss at all and very efficiently. All mess was cleaned up and taken away. Dylan and Jayden did a great job and were extremely professional.
I look forward to passing on my experience from Koala Solar to all I come across asking about Solar systems.
07 February 2019
Koala Solar is a Fantastic company to deal with. The sales manager came into our home and explaining slowly how Solar Systems work and recommend which systems should we go for and explaining slowly to us how to get more out of the solar system and he even draw it down to give us more understanding.
We decided to go for the 6.6KW Systems with Fronius Inverter and Seraphim Solar Panel, the price is affordable.
Koala Solar scheduled the date and time for the installation and the two electricians came into our home on time and it’s the day they promised to install the Solar Panel. By midday afternoon it’s all done, up and running. The two electricians is very polite and they clean all the mess as well. Once it’s all done they give us a run down and explain slowly how it’s worked.
The administration manager in the office is well organise, she send me all the WIFI setup, warranty, etc in no time after the installation completed and I emailed her regarding how to setup the WIFI – Tariff and in no time she replied straight away.
I really recommend Koala Solar to everyone. In term of Price, Quality, and Service.
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We decided to go for the 6.6KW Systems with Fronius Inverter and Seraphim Solar Panel, the price is affordable.
Koala Solar scheduled the date and time for the installation and the two electricians came into our home on time and it’s the day they promised to install the Solar Panel. By midday afternoon it’s all done, up and running. The two electricians is very polite and they clean all the mess as well. Once it’s all done they give us a run down and explain slowly how it’s worked.
The administration manager in the office is well organise, she send me all the WIFI setup, warranty, etc in no time after the installation completed and I emailed her regarding how to setup the WIFI – Tariff and in no time she replied straight away.
I really recommend Koala Solar to everyone. In term of Price, Quality, and Service.
28 January 2019
I Initially went with another supplier who had a large presence in Western Australia and supplied and installed premium panels however, the installation team gave problems right from the initial meeting saying the panel could not be installed as plane. This was contrary to the initial inspection by one of the companies other installation team. Fortunately I wrote into my contract that if I was not happy at time of installation with the proposed location and orientation/wiring by the install team I could withdraw at no cost.
A neighbour recommended Koala Solar saying they were highly impressed.
I went for 20 Lg Neon2 330kw panels in configuration that had half the panels facing North and half the panels facing west. The inverter is a Ferocious Primo 5 (a little noisy but within the db rating for the unit). So far from the system from July 2018 to end of Jan 2019 I am averaging 32Kwh per day. I appear to get a peak of 5044Kwh.
In regard to installation I did get some issues, due to a breakdown in communication between the agent/operations manager and the team that came to instal, as the agent was away at the time of installation. As such I asked for the team to leave and waited for the agent operations manager to return. Once this person was back in town a week later the issue was resolved straight away. The panels went on in no time and the team were very professional in their approach.
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A neighbour recommended Koala Solar saying they were highly impressed.
I went for 20 Lg Neon2 330kw panels in configuration that had half the panels facing North and half the panels facing west. The inverter is a Ferocious Primo 5 (a little noisy but within the db rating for the unit). So far from the system from July 2018 to end of Jan 2019 I am averaging 32Kwh per day. I appear to get a peak of 5044Kwh.
In regard to installation I did get some issues, due to a breakdown in communication between the agent/operations manager and the team that came to instal, as the agent was away at the time of installation. As such I asked for the team to leave and waited for the agent operations manager to return. Once this person was back in town a week later the issue was resolved straight away. The panels went on in no time and the team were very professional in their approach.
26 January 2019
They did everything they said they would, on time and with minimal fuss. They are great outfit and represent excellent value.
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05 December 2018
09 October 2018
Original Review on 24-02-2018:
In the end the cheaper price won out. An average install experience with not much clean up afterwards. Warning labels missing hand written values. A lose bolt on the roof etc.8 months later we asked Murray: "Are you happy with the performance of your system so far?"
Yes, great performance, 5.38 MW/hours since late February 2018. $633 ROI in just over 8 months is great! Almost $1 a day network connection charges in WA not so great.The only problem now is how to install a future battery system that still retains the Solar.Web interface, AC coupling (without going over the silly 5KW inverter limit in WA), single phase setup we have. Maybe you should do a battery quotes section :)
21 August 2018
17 August 2018
The team from Koala were great from Quote to Installation.
Responsive, polite, and tidy.
Pragmatic and a positive, can do approach.
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Responsive, polite, and tidy.
Pragmatic and a positive, can do approach.
07 August 2018
Very pleased with the service and workmanship, I would recommend to anyone interested did the install in 4hrs
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06 May 2018
04 May 2018
24 April 2018
They were friendly and helpful in the office. Provided an excellent price for quality equipment, and were able to answere all of my questions in a knowledgeable and professional way.
The installers were on time( actually arrived early), explained how they were going to install etc and cleaned up completely after completing the job.
It was a very positive experience for me, they were also able to do the installation within a few days of me placing the order.
I am doing this review as I believe when we get an excellent service we need to tell others.
So I would highly recommend this company to anyone!
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The installers were on time( actually arrived early), explained how they were going to install etc and cleaned up completely after completing the job.
It was a very positive experience for me, they were also able to do the installation within a few days of me placing the order.
I am doing this review as I believe when we get an excellent service we need to tell others.
So I would highly recommend this company to anyone!
25 March 2018
3 phase inverter, two storey installation. Get several quotes to compare do research to understand solar and components and read reviews.
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04 December 2017
Not at this time as it is still too early to judge how much the system will be reducing my power costs.
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29 November 2017
15 November 2017
06 November 2017
Great service, gave a quote and was happy to give price for different panels. Very open and direct with our questions, didn’t bad mouth other companies. Like they are a local business. Installers, Dan and Justin, were polite and tidy and got the job done. Spent time explaining the system and we were encouraged to ring any time. All in all, trouble free and easy.
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25 October 2017
On time,neat job,kept me informed.Western Power replaced meter box next day so paper work was done quickly .
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10 October 2017
22 August 2017
Original Review on 19-12-2016:
Very Happy with my final decision.Of the companies that you recommended, one was not able to install the system until the new year, the second was a little more expensive and the third did not quote.
Regardless, I appreciated very much and i am thankful with the advice available on your web site which gave me a very good understanding of the relevant issues i had to consider in selecting my solar power system.
8 months later we asked Acky: "Are you happy with the performance of your system so far?"
Yes. Is am very happy.The system has been very reliable and I do not have any complains either of the installer (Koala Solar) or the equipment. I have not paid for any electricity since I installed the system and I am currently in credit by a small amount with the power supplier.
My only complaint is that the power supplier charges me around 24 cents per unit but only pays me around 7 cents for what I supply them. I believe that is unfair.
28 July 2017
Good job done. Fast clean work.
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Original Review on 17-09-2020:
Great Company
Our first contact with Koala Solar was through Adam who made a site visit and listened to our requirements. From there he made suggestions regarding size of system, location options and equipment choice, resulting in a quality system at a good price.The installation team arrived as scheduled, evaluated the tasks in order of priority including removal of the existing 10 year old system. Alex, Jacob and John knew their jobs and were extremely efficient and worked together as a very effective team.
We could not have asked for a better group with all the grid connections and necessary regulatory paper work completed for us. Original ratings
Panel rating: 5/5
Inverter rating: 5/5
Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5
8 months later we asked Stewart: "Are you happy with the performance of your system so far?"
The system has performed as expected (without any issues) and given us great savings.