Koala Solar

Koala Solar Reviews

4.9

Based on 506 ratings

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About

Koala Solar is a local, family-run business based in sunny Perth, WA. Our installation team are CEC accredited solar installers – experienced electricians on a mission to help all West Australians achieve energy independence. Started in 2012 as Line Tech Energy, we became Koala Solar in 2015.

You’ll notice the systems we install are a little different: quality solar systems that include a 10-year workmanship warranty, aftercare support and maintenance. 

Koala Solar provides residential and commercial solar systems in Perth and the South West region, with a wide range of solar panels, inverters and batteries available to add value to your property. 
We are also Fronius Solutions Partner and Tesla Powerwall Certified Installers. 

Koala Solar is an Approved Retailer of the Clean Energy Council of Australia, and our inhouse installers are qualified and CEC certified electricians. We have completed thousands of solar panel installations in Perth and throughout Western Australia suburbs. When you engage our services, you can expect:

  • CEC Accredited inhouse Solar Installers - no sub-contractors!
  • Tier 1 Solar Panels
  • Free Quotes & Site Visits
  • 10-Year Workmanship Warranty
  • Aftercare Support & Maintenance

Reviewers report paying: $3,390 - $7,400 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panel, inverter, battery, EV charger and hot water heat pump brands

Inverter brands currently installed

Inverter brands previously installed

EV Charger brands currently installed

Hot water heat pump brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Koala Solar Reviews (506)

Show Most Recent reviews from All time  across Australia

Average Scores

4.8/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 376
  • 4 star 123
  • 3 star 6
  • 2 star 0
  • 1 star 1

Worth Waiting For

Worked hard on a rainy day to get the job done. Put up with my annoying questions and gave good handover advice. This was a word of mouth recommendation and I would also recommend using them. Stuart and team were very professional.
EV Charger rating: 5/5
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Great install experience!

Very happy with the service provided by Koala solar. From the detailed quote and competitive price prepared by Adam to the regular updates and bookings details provided by Bri. During the installation the Koala team were very professional, courteous and efficient. The quality of workmanship was excellent plus they were very tidy onsite. After the install they showed me how to use the Fronius inverter app and gave me tips on electricity usage. So happy with the overall experience and have no hesitation in recommending Koala Solar to my friends and family.
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Extremely professional fantastic service

We had koala solar out to discuss putting solar onto our house.
Very happy with their knowledge and professionalism, they were just fantastic.
They gave us a quote, and 2 weeks later we had it fitted.
Highly recommend these guys to anyone.
Thank you guys
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Solid performance. Good clean installation.

Did exactly what they said they would do without fuss. Installers turned up on time and did what they said they would do quickly and efficiently without significant problems. Went to offer them coffee at smoko but they were almost finished.
Cannot comment on value for money or quality of system yet but seem to perform to specifications.
Lost a star on customer service because the Feronius app is very unstable. I keep having to reset it and the videos I was referred to did not explain resetting adequately. I had to improvise and rest every few days. Not Koala's fault but the system is the one Koala supply.
Koala's customer Service themselves were very good and very responsive. Bri, their front of office and co-ordinator is excellent and easy to talk to. They didn't make the videos but they do supply the inverter.
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Great team & install again

Once again, I've used Koala for another solar install (13.8kw system), and it was a pleasure to deal with Corey and the hard working team.
They were very responsive from quote stage to completion, and completed the 3rd floor roof install efficiently, neatly and without any issues.
Definitely worth getting Koala Solar to look at your next install!
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Fantastic!

Koala solar was easy to deal with, from the quote to the end install. They were not pushy in making you sign and answered all my questions.
My father recommended Koala solar and I can see why. Great service, friendly and value for money.
Inverter rating: 5/5
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An incentive was offered by Koala Solar for this review. Learn more here.

Competitive Pricing, and great after install support

Adam was really up front and informative. He answered all my questions, and tailored a quote that fit my requirements. The price was far better than some other reputable competitors for the exact same system. No upfront deposit requirement also felt safe.

Installation went flawlessly, The installer was freindly and disruption was kept to a minimum, the whole job took around 4.5-5 hours

After install support also was top notch. I emailed the company a couple of hours after install as I wanted to hook my system up to home assistant server, and they replied with the information i required within 20 mins.

Overall I am very happy with the install and the level of customer support. I am now looking to get a battery install and I will most definitely be going back to these guys.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent customer service and workmanship!

The quote process was super quick and easy. They didnt try and sell me the most expensive package available and asked where i was comfortable price wise and we went from there. They managed to fit me in a lot earlier than we had scheduled which was perfect for me.
On instal day they showed up exactly when they said they would and both installers were great to deal with, they got stuck in straight away and told me what to expect throughout the day.
The tidied everything up when they left and actually left the garage cleaner than before they came. They also did a great job covering up a hole I had in the brickwork from an old air con system which I was really happy with!
Before they left they set me up on the Fronius app and made sure it worked so i could track usage.
Would recommend Koala every time!
Panel rating: 5/5
Inverter rating: 5/5
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An incentive was offered by Koala Solar for this review. Learn more here.

Yay. Free power

The installers were on time, polite and able to answer all my questions. They explained the system and the app and waited until I was comfortable with it all. The installation went well and all looks good. Bring on the free power.
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Fantastic service and communication.

From the first phone call, everyone we interacted with was attentive and respectful. The onsite visit allowed for us to ask questions, clarify our needs and determine the best configuration for what we wanted to achieve. There was no pressure during the process. The electronic quote system was clear and easy to use. The installers were punctual, organised, professional and polite. They communicated well and ensured we understood how the system operated and the app worked before they left. The installation was not invasive in any way. They were tidy and cleaned up after themselves.
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6.6KW Solar System

Koala Solar came recommended to me by a friend and my experience with them has been flawless in every aspect from the initial advice on the most appropriate system for my home to the installation and advice on operation/monitoring of the system.

Koala have taken all the hassle out of the solar installation for me and I'm more than happy with the quality of my new system and quality of the installation. The installation was completed within a few hours and the team engaged with me throughout and answered any questions I had.

I will not hesitate to engage Koala again for any upgrade to my system in future.
Panel rating: 5/5
Inverter rating: 5/5
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Seamless experience

Such a seamless and easy process from obtaining a quote right through to the installation. Everything was super organised and we couldn’t be more satisfied with our new solar panels.
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An incentive was offered by Koala Solar for this review. Learn more here.

Reliable and Good Customer Service

We were put in touch with Koala Solar through the recommendation of SolarQuotes. Adam came out to our place to give us a quote. We found him to be knowledgeable and reliable. The system he recommended for us fitted our needs and preferences. We had some questions subsequent to his visit, and he proved to be very responsive to all our questions and concerns. Although the wait to have the system installed took a little time, the staff at Solar kept us well informed all through the process. On the day of the installation, the technicians turned up on time and were extremely polite and friendly. We are happy with their service attitude.
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Very Happy

I am very happy with the service & price from Koala Solar. I would recommend them without a doubt. Very helpful and courteous at all times & always happy to answer any queries I may have had. Thank you to the team.
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Great experience, very happy

From the moment I called Koala for a quote, to completed installation they process has been smooth and they've been very helpful answering all my questions. Would highly recommend to others.
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A family run business that provided exceptional, personable service.

From my first contact with Koala Solar, I felt confident I was finally getting the right information about solar energy. Before that, I had been overwhelmed by varying details and prices from other sources. Koala Solar took the time to explain a suitable option, along with two variants at different price points. When I called back later for clarification, they patiently and thoroughly explained everything, helping me make an informed decision.

The installation process was outstanding. Koala Solar arrived on time, as promised, and took the time to walk me through the entire system. The work area was left spotless, and the installers were punctual, polite, and tidy.

It's refreshing to work with a local, family-run business that offers excellent service.
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An incentive was offered by Koala Solar for this review. Learn more here.

Excellent experience with koala solar

This week koala solar installed our new solar system and we couldn’t be happier!

From the moment we first contacted koala solar and asked them to come out to look at our roof structure and discuss positioning of the battery and inverter, which they did (something that other installers either won’t do or winge about doing!) through to the actual day of installation, we were impressed! Nothing was too difficult and the team worked professionally and courteously and left our house clean and tidy.
We both love the app that goes with the installation and being able to watch a live data feed of how much power the panels are generating into our house, battery and grid.
Well done guys. A great local WA family run business. We would not hesitate recommending this company.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Quick install, great service from start to finish

The system was quickly installed (arrived 7am and left around 10am), they were on-time no problems and the guys communicated really well.
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Terrific Installation

The guys sorted out a very difficult high roof very expertly when other installers would not do our house which was three stories high. And very good workmanship all over in just four hours, Very efficient and customer orientated.
Inverter rating: 5/5
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"A-grade" quality Perth installer in every aspect from sales to installation

Quoting process: Took the time to listen and provide the information I needed to make a decision. Being an engineer I had a lot of questions. No pushiness, over specifying or over selling. In fact recommended I not used certain elements or components and the reason why.

Installation: Got me an early install day much to my delight. Installers were punctual, polite, informative, and tidy.

Customer Service: Took control of everything and made the job easy for me. Answered my ongoing questions right up to install. All grid connection and paperwork was taken care of.

Things I felt I needed to do prior: I ensured the roof tiles were cleaned prior ready to be covered by the panels. I ensured I had spare tiles on hand to deal with any breakages. I eradicated some wasp nests so the installers wouldn't be confronted on the day of install. I checked for any potential shadowing that might occur where the panels were planned to go. Found a TV antenna that might potentially cause shadowing, but that was not problem, the installed adapted in ensured the positioning took those issues into account.
Panel rating: 5/5
Inverter rating: 5/5
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Professional installation

Very informative and efficient in the sales and application process.
Arrived on time on the day of installation, and explained everything I needed to know about the system. Area they were working in left spotless before leaving.
Panel rating: 4/5
Inverter rating: 4/5
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All round impressive installation

Punctual, efficient, knowledgeable and cleaned up after installation was complete.
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Great result, very professional, would happily use them again.

Great work by a very professional team of installers, would happily use them again.
Communication was spot on, very hot day, did a great job.
Panel rating: 5/5
Inverter rating: 5/5
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Amazing Team

I came across Koala Solar when doing research on Solarquotes.com.au. From first interaction to the whole process of installation was amazing.

Stuart and the team rocked up at 7am as promised. Throughout the installation process, Stu kept me in the loop. The site was left with no mess at all.

Happy to recommend Koala Solar for your solar and battery installation. The team are amazing.
Panel rating: 5/5
Battery rating: 5/5
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Extremely professional

Very professional sales team, great communication and non pushy sales with competitive pricing,
Installation was done quick and very happy with the quality of the workmanship.
Panel rating: 5/5
Inverter rating: 5/5
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Fast, efficient and great communicators

From start to finish, Koala Solar were ahead of the compeition. In particular was the way in which they communicated. I must apologiese for the number of emails, messages and calls I made, but Adam put me at ease with each question I fired over.
On the day of the install, they were solid, courtious and done quicker than I expected. I am now watching our usage on the app and loving every second.
I look forward to engaging them again once we buy and EV and need a charger installed.
Inverter rating: 5/5
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Very efficient, friendly and competent team.

Received a phone call the same day I was referred by Solarquotes. Sean listened to my needs and submitted two formal quotation the same day. Their price was very competitive and they follow a simple "sign a contract commitment" with full payment on job completion. Bree kept me informed on progress and did all the liaison with the energy suppliers. The installation team arrived on the date agreed 6 weeks before and was very professional and efficient. I am a very satisfied customer.
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Wonderful Team

Great team of people at Koala, provided lots of information to me. They made the process super easy and convenient. Great to work with!
Panel rating: 5/5
Inverter rating: 5/5
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Efficient and Effective

Received quote within a few days and installation was booked within 2 weeks.

Installers were very professional, arrived on time and left a clean and tidy site. Solar was working same day as installation.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic Perth-based installed...highly recommended!

The guys from Koala Solar arrived promptly and on time, were very friendly to deal with, were very helpful explaining everything (I had a few stupid questions!), were tidy and super efficient and finished the entire install of the 15 JA panels, Fronius inverter and a Tesla EV charger in under 3 hours.

They even swept up the garage for me...bonus!!

Koala Solar are a fantastic company to get your solar through in Perth...highly recommended :)
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Great customer service

After researching and getting a few quotes. I decided to go with this family business and was told the owner Stuart will install the solar panel. From the start to finished Koala was very easy to deal with, no pushy sale tactics and showed up on time. Stuart and his team were very polite and professional, gave me a run down on operation of the system. Highly recommended.
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Friendly and professional. A pleasure to deal with

The quote was very competitive. Customer service personnel were responsive. Very happy with the service and all communication with them.

-Extremely punctual, came at exactly 7:00am
-Panels and inverter cleanly installed
-Start to finish took under 3 hours and they left before 10:00am
-Polite, professional, and answered any questions on the day
-Helped me setup the monitoring app
-They handled all necessary approvals with the electricity retailer

General tips for future solar customers:
-Advise your neighbours there will be hammering/drilling on the day
-Remember to get spare roof tiles before the installation day
-The power is disconnected for approx.15mins during the install window, for switchboard wiring
-They need access to your roof space to place a mandatory warning sign advising of live wires
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Quick and professional install

No hassle quote from the team, quick chat on the phone with Sean who sent through a couple of quotes with a few different options. No pressure tactics and were happy to answer any questions I had. About a week later I accepted a quote and the team were very quick to start the process with Western Power. Solar was installed today just over two weeks wait. Installation went very smoothly and was given a clear rundown of the app and shutdown procedure of the inverter.
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Koala Solar

Great customer service from being to end, professional punctual installation and help from installers to organise grid connections and app, and explain how meter works.
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Great installation

Process was really easy. Didn’t need a deposit. They were punctual and tidy, easy to work with.
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Amazing customer service

The process of getting quotes for the house was so simple and easy. The customer service was brilliant and took care of everything and I didn’t have to do a thing.

The installation was easy and done within about 4 hours and everything was hooked up without an issue.
Inverter rating: 5/5
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Great to Deal With

Koala Solar have been really easy to deal with throughout the process, right across their sales, admin and installers.
They were really flexible when I had to change the scheduled install dates a couple of times, and have been really friendly and helpful at every stage.

The installation itself went really smoothly, and the guys did a good job making everything look very neat and tidy.

So far, I'm really happy with the solar system that's been delivered.
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Great Investment

Peace of mind from start to finish. Quotation process no pressure. Installation clean and proficient. Provided advice as to where best to locate the panels plus the inverter. After sales first class.
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Smooth installation

Having spoken to 5 solar retailers, each of whom contradicted each other in at least some of their advice, I was struggling to pick a company to trust. The additional security of Solar Quotes’ backing and consistently good reviews were the main factors that drew me to engage Koala Solar. Koala’s pricing was also among the most competitive (which was a bonus, but also left me feeling a bit nervous!). I needn’t have been concerned. They patiently answered all my questions and booked me in for a prompt installation when I gave them the green light. Unfortunately the installation was cancelled at late notice due to staff on sick leave (understandable), but they went to the effort of scheduling a weekend installation to ensure I didn’t have more than a few days to wait. When the guys arrived, they were courteous and professional. Not only did they cause zero damage to my roof, they even replaced a couple of damaged tiles they discovered up there. The inverter was discretely installed and looks very neat and tidy. Before leaving, they installed my app, talked me through how to use it, what to expect in terms of email updates and alerts and who to contact in case of any issues. It’s only been up a few hours, so I can’t speak to the reliability/ durability/ etc, but it is working perfectly so far. Very easy process, and a pleasure to deal with these guys.
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Very good price - Value for money!

All process was easy and smooth.
No problems during installation. So far so good.
Inverter rating: 1/5
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Very Good installer and Price

I had a fantastic experience with Koala Solar for the installation of my solar panel system. From start to finish, their team was professional, knowledgeable, and highly efficient. They installed an 11kW solar panel system along with a Sungrow hybrid inverter and battery, and I couldn't be happier with the results.
The installation process was smooth, and the team was meticulous in ensuring everything was done to the highest standard. They took the time to explain how the system works and made sure I was comfortable with the setup before they left. The Sungrow system they recommended is performing exceptionally well, and I've already noticed a significant reduction in my energy bills.
If you're considering going solar, I highly recommend Koala Solar. They offer top-notch products and excellent customer service. Thanks to their expertise, I'm now enjoying clean, renewable energy in my home!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Top workmanship, prompt service

After being harassed for years by solar canvassers I decided to go with a family run local company that didn't door knock offering "amazing deals and threats of the ending rebate"
Koala solar stood out for me, prompt response to my enquiry.
Offered affordable options to suit my needs,
Honest and true workmanship.
Tidy and timely.
From enquiry to install date was 1 week and job done in under 4 hours.
The team was a wealth of knowledge and answered every question I had!.
I highly recommend Koala solar.
5/5 stars
Panel rating: 5/5
Inverter rating: 5/5
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Koala first rate

Koala solar removed my old system at no charge.
Installed new system on same day, whole job about 5 hours.
Turned up on time. Proffessional install. Clean and tidy tradesmen.
Connected to grid logged me in. Gave run down on operation of system.
I would recommend this company. Very happy
Ric Farrell.
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Koala Solar

No fuss, no ridiculous sales tactics. Communication was good through the company and the installers seemed good. The main installer was very knowledgable about solar. Would recommend Koala Solar if you are in WA.
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Quick and Efficient Installer

After researching and asking around, we had a couple of people recommend Koala. We reached out to them and they sent us quote for a solar system installation. It took us a while to decide to pull the trigger on the installation but in that time, they didn't try reaching out by following up every few days - which I really appreciated.

For the installation, they came at the time they said and were polite and tidy. After the installation they showed me and explained how the app works.
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Great service

Great service and communication. Assisted with the system for me.
Panel rating: 4/5
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So Easy

From start to Finish Stuart and the team were so easy to deal with ,Bri in the office keeps you up to date on everything .
No pressure sales just solid info & a emailed quote for you to decide in your own time , i have not got time for people coming around my house so the online quote with a picture to show the postion of panels was perfect ? for us .
The install was a breeze i was not there personally just spoke on the phone to Stuart & everything was sweet as
they take care of all the paperwork etc so makes it super easy
Panel rating: 5/5
Inverter rating: 5/5
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Amazing customer service!

From the beginning Koala Solar were very easy to deal with. Their customer service was excellent and they kept me informed of the whole process. They required no deposit. The installers were punctual, polite, professional and cleaned up after themselves. They also helped me to install the app on my phone. I would use and recommend Koala Solar again, 10/10.
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Excellent value for money, non-pushy sales, friendly and accomodating installation team. Highly recommended!

Cory was great to deal with, very friendly, tidy, professional, efficient. Couldn't have asked for a better experience.

Thanks again to Kristie, Bri and Sean as well throughout the process and being so understanding with my several changes to the order!

I compared nearly 10 contractors and Koala came out on top based on their genuine online reviews, cost competitiveness and non-pushy sales!
Inverter rating: 5/5
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Fantastic Company!

jWe have just had Solar installed by Koala and we couldn't be happier!
From the start there was no hard sell from Sean, he answered all my questions and there were many of them.
Kristie and the other admin couldn't do enough for us walking us through the process and even getting a cancellation date so we could get installed early
Stu and Jordon turned up on time and with a smile on what was a rainy cold day, they installed our system in a timely, professional manner. Stu answered a lot more of my questions and explained how it all worked and how to get the best out of the system.

I would happily recommend Koala Solar to everyone, a real pleasure to deal with

Sandra & Ian
Rockingham
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