Koala Solar Reviews
4.6
Leave a review Based on 48 ratings Aus Ranking
- 5 star 22
- 4 star 23
- 3 star 3
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.63
- System Quality 4.60
- Customer Service 4.67
- Installation 4.69
Timeline
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Koala Solar, a family orientated business, started operating in 2012 under the ownership of Western Australian locals with years of experience in the electrical and solar industry. The company was built as an extension of their then existing company “Line-Tech Energy EC11654”. However, after completing over countless solar power system installations as a sub-contractor and being involved in both domestic and commercial electrical work associated within the Western Power Low Voltage Distribution Network – expanding into the solar industry was a natural step forward. Therefore, in January 2015 Koala Solar was born.
Koala Solar Solar Reviews
Easy Install
Easy Install. No problems at all. They arrived on time and completed the work, with minimal fuss and no mess. Show additional informationGood supplier choice!
Everything went well from start to finish with Koala Solar. My system was installed today! When he came to quote Adam was punctual, courteous and friendly. He explained everything in layman's terms so that I could properly understand the process and didn't mind when I asked him to repeat things.The two installation men were actually about 40 minutes early. They too were friendly and courteous and explained what they were doing. Show additional information
Great customer service
Koala Group were great to deal with. The installers were on time and very polite and helpful. I would definitely recommend. Show additional informationProfessional, tidy and quick
I was most impressed with the guys from Koala Solar who came out yesterday to install my solar power system. It was a very hot day and I know their previous job was difficult.They were very professional and tidy in their work which they completed quickly and with minimal disruption to my partner and me.
I will not hesitate to recommend Koala Solar to any of my friends who may also be considering the installation of a solar power system. Show additional information
Exceeding Expectations
Sales, Communication and Installation was excellent. With quote we received an 8 page file with all information about the system including photo of our roof showing panel location, it also included a financial and environmental analysis and an estimated average daily production per month. I am also able to monitor the system from my computer or phone. Two months in and to my surprise we are exceeding the production estimate.September Est 26 kWh actual 28.4 kWh,
October Est 34 kWh actual 37.2 kWh.
Could not be happier, would definitely recommend. Show additional information
Great price, service and minimal disruption during installation
Offered a range of options me based on quality and price points for inverter and panels. I went with a high quality inverter and mid range panels. Communication at all times was prompt and professional. The approval, booking and installation went smoothly. Koala took care of all the documentation for western power. Great experience and highly recommended supplier. Show additional informationThrilled to pieces so far!
After 3 years of indecision, and with Covid-19 enabling me to work from home I finally made the decision. After consultation with 4 other companies I believe I've chosen wisely.The in home quotation was appreciated and afterwards written queries from myself were replied to, immediately.
One month was spent waiting in anticipation for the install but the installation team were on time, very polite, helpful and cleaned up well afterwards.
After just one a week since the system has been installed and based on the ($495 optional extra) smart meter's Solar.web app (which I do recommend) I am extremely pleased with the systems KWh generation plus the grid connection has been taken care of by Kolar Solar too.
All in all and so far I am thrilled to pieces with Koala Solar and my new solar system.
Thanks heaps Kolar Solar! Show additional information
Great Company
Our first contact with Koala Solar was through Adam who made a site visit and listened to our requirements. From there he made suggestions regarding size of system, location options and equipment choice, resulting in a quality system at a good price.The installation team arrived as scheduled, evaluated the tasks in order of priority including removal of the existing 10 year old system. Alex, Jacob and John knew their jobs and were extremely efficient and worked together as a very effective team.
We could not have asked for a better group with all the grid connections and necessary regulatory paper work completed for us. Show additional information
Friendly and very honest
From first contact with Bri and Kristie in the office to the job being completed was probably the best service and experience I’ve ever had. Adam came out to give me a quote and was very friendly and honest and didn’t pressure me on the day to sign up. The whole installation was completed by 3pm which included 6.6kw solar system, Senec battery, heat pump HWS and 11 roller shutters. No mess left behind. When the guys had finished they ran though everything with me and it turned out the two electricians installing it were the owners themselves.A huge thankyou to Stuart and Cory for the work they did and how professional and honest they run their company.
Many thanks
Sue Show additional information
A quality system at a fair price.
The roof was checked on site by the salesman. He explained in detail the best possible array for my non north facing roof, and what I could expect to generate. There was no high pressure to make a decision on the day. No deposit was requested. The quote included removal of a 10yr old 1kw system and they did the necessary paper work for the upgraded system for the grid connection.. The job was done on time, they were an efficient team of three, and the inverter was neatly installed in the garage. I received the govt. discount on the panels. The wifi connection was installed and explained, and they also registered the warranty with Fronius.Fronius Primo 5kw Inverter 20x330 Jinko Mono Perc Panels. Show additional information
Fast and efficient installation
Sales manager was friendly and knowledgable. He understood that because of my age (75) I wasn't overly concerned about the warranty periods.The installation was within 3 weeks. Thunderstorms were forecast for the day of installation. The team arrived bang on time, were efficient, fast and tidy. We had a small storm 30 minutes after they finished. They handled the grid connection and our power was off for less than 30 minutes. I had trouble connection to the inverter by wifi but the sales manager came back and helped me. Show additional information
First Class Job
From the earliest contact through to final installation, Koala Solar have been professional, competitive and and above all trustworthy in delivering what they quoted on with no surprises for me despite a difficult 2-storey, 40 degree pitch roof installation. Highly recommended installer. Show additional informationCompetitive price, professional staff, stress free experience!
I highly recommend the Team at Koala Solar. It took less than 2 weeks to get a quote, then discuss and install a system that now pumps out over 5000 watts for most of the day! The very knowledgeable and efficient staff took care of everything, took pride in their work and were a pleasure to deal with. Very impressed???? Show additional information
Quick and easy install. Dylan and Jayden were very professional and informative. Will definately recommend to others. West Australian owned and run company makes it even better.
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Excellent company to work with. No nagging to sign a deal. From signing paperwork system was installed in a week. Great friendly staff talked me through my best options. Installers were awesome guys whom had the system installed in a few hours.
Would highly recommended this company
Thanks Koala Show additional information
Would highly recommended this company
Thanks Koala Show additional information
Just a consideration to think about the panels are too close to gutters so will have an issue cleaning them as have a patio on the other side so no access
Adam the rep was great very quick to respond friendly and efficient. Thank you.
Waiting for my first bill Show additional information
Adam the rep was great very quick to respond friendly and efficient. Thank you.
Waiting for my first bill Show additional information
This family owned business is professionally ran and a pleasure to deal with.
The installation was on time, done with no fuss at all and very efficiently. All mess was cleaned up and taken away. Dylan and Jayden did a great job and were extremely professional.
I look forward to passing on my experience from Koala Solar to all I come across asking about Solar systems. Show additional information
The installation was on time, done with no fuss at all and very efficiently. All mess was cleaned up and taken away. Dylan and Jayden did a great job and were extremely professional.
I look forward to passing on my experience from Koala Solar to all I come across asking about Solar systems. Show additional information
Koala Solar is a Fantastic company to deal with. The sales manager came into our home and explaining slowly how Solar Systems work and recommend which systems should we go for and explaining slowly to us how to get more out of the solar system and he even draw it down to give us more understanding.
We decided to go for the 6.6KW Systems with Fronius Inverter and Seraphim Solar Panel, the price is affordable.
Koala Solar scheduled the date and time for the installation and the two electricians came into our home on time and it’s the day they promised to install the Solar Panel. By midday afternoon it’s all done, up and running. The two electricians is very polite and they clean all the mess as well. Once it’s all done they give us a run down and explain slowly how it’s worked.
The administration manager in the office is well organise, she send me all the WIFI setup, warranty, etc in no time after the installation completed and I emailed her regarding how to setup the WIFI – Tariff and in no time she replied straight away.
I really recommend Koala Solar to everyone. In term of Price, Quality, and Service. Show additional information
We decided to go for the 6.6KW Systems with Fronius Inverter and Seraphim Solar Panel, the price is affordable.
Koala Solar scheduled the date and time for the installation and the two electricians came into our home on time and it’s the day they promised to install the Solar Panel. By midday afternoon it’s all done, up and running. The two electricians is very polite and they clean all the mess as well. Once it’s all done they give us a run down and explain slowly how it’s worked.
The administration manager in the office is well organise, she send me all the WIFI setup, warranty, etc in no time after the installation completed and I emailed her regarding how to setup the WIFI – Tariff and in no time she replied straight away.
I really recommend Koala Solar to everyone. In term of Price, Quality, and Service. Show additional information
I Initially went with another supplier who had a large presence in Western Australia and supplied and installed premium panels however, the installation team gave problems right from the initial meeting saying the panel could not be installed as plane. This was contrary to the initial inspection by one of the companies other installation team. Fortunately I wrote into my contract that if I was not happy at time of installation with the proposed location and orientation/wiring by the install team I could withdraw at no cost.
A neighbour recommended Koala Solar saying they were highly impressed.
I went for 20 Lg Neon2 330kw panels in configuration that had half the panels facing North and half the panels facing west. The inverter is a Ferocious Primo 5 (a little noisy but within the db rating for the unit). So far from the system from July 2018 to end of Jan 2019 I am averaging 32Kwh per day. I appear to get a peak of 5044Kwh.
In regard to installation I did get some issues, due to a breakdown in communication between the agent/operations manager and the team that came to instal, as the agent was away at the time of installation. As such I asked for the team to leave and waited for the agent operations manager to return. Once this person was back in town a week later the issue was resolved straight away. The panels went on in no time and the team were very professional in their approach. Show additional information
A neighbour recommended Koala Solar saying they were highly impressed.
I went for 20 Lg Neon2 330kw panels in configuration that had half the panels facing North and half the panels facing west. The inverter is a Ferocious Primo 5 (a little noisy but within the db rating for the unit). So far from the system from July 2018 to end of Jan 2019 I am averaging 32Kwh per day. I appear to get a peak of 5044Kwh.
In regard to installation I did get some issues, due to a breakdown in communication between the agent/operations manager and the team that came to instal, as the agent was away at the time of installation. As such I asked for the team to leave and waited for the agent operations manager to return. Once this person was back in town a week later the issue was resolved straight away. The panels went on in no time and the team were very professional in their approach. Show additional information
They did everything they said they would, on time and with minimal fuss. They are great outfit and represent excellent value.
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In the end the cheaper price won out. An average install experience with not much clean up afterwards. Warning labels missing hand written values. A lose bolt on the roof etc.
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The team from Koala were great from Quote to Installation.
Responsive, polite, and tidy.
Pragmatic and a positive, can do approach. Show additional information
Responsive, polite, and tidy.
Pragmatic and a positive, can do approach. Show additional information
Very pleased with the service and workmanship, I would recommend to anyone interested did the install in 4hrs
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They were friendly and helpful in the office. Provided an excellent price for quality equipment, and were able to answere all of my questions in a knowledgeable and professional way.
The installers were on time( actually arrived early), explained how they were going to install etc and cleaned up completely after completing the job.
It was a very positive experience for me, they were also able to do the installation within a few days of me placing the order.
I am doing this review as I believe when we get an excellent service we need to tell others.
So I would highly recommend this company to anyone! Show additional information
The installers were on time( actually arrived early), explained how they were going to install etc and cleaned up completely after completing the job.
It was a very positive experience for me, they were also able to do the installation within a few days of me placing the order.
I am doing this review as I believe when we get an excellent service we need to tell others.
So I would highly recommend this company to anyone! Show additional information
3 phase inverter, two storey installation. Get several quotes to compare do research to understand solar and components and read reviews.
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Not at this time as it is still too early to judge how much the system will be reducing my power costs.
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Great service, gave a quote and was happy to give price for different panels. Very open and direct with our questions, didn’t bad mouth other companies. Like they are a local business. Installers, Dan and Justin, were polite and tidy and got the job done. Spent time explaining the system and we were encouraged to ring any time. All in all, trouble free and easy.
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On time,neat job,kept me informed.Western Power replaced meter box next day so paper work was done quickly .
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Very Happy with my final decision.
Of the companies that you recommended, one was not able to install the system until the new year, the second was a little more expensive and the third did not quote.
Regardless, I appreciated very much and i am thankful with the advice available on your web site which gave me a very good understanding of the relevant issues i had to consider in selecting my solar power system. Show additional information
Of the companies that you recommended, one was not able to install the system until the new year, the second was a little more expensive and the third did not quote.
Regardless, I appreciated very much and i am thankful with the advice available on your web site which gave me a very good understanding of the relevant issues i had to consider in selecting my solar power system. Show additional information
Good job done. Fast clean work.
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I have absolutely no complaints. Installed a 3kw system for $1,000 less than alternative quote using the same panels and inverter.
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Thank you for all your all the help on Solar Quotes Site as this helped us to choose and it is a family business.
Kind Regard's
Margaret Show additional information
Kind Regard's
Margaret Show additional information
I was impressed by their forthright answers to my questions and concerns, they were not pushing any particular system above others. Prices were very competitive, even for similar or same products as some of other companies. Day of installation they were dead on time, worked very efficiently and carefully, I changed a couple of things as far as panel layout and it was no drama, completely cleaned up after finishing, explanations good and clear.
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???????????????????? KOALA SOLAR - Highly Recommend
The customer service from start to finish was A1. We went with Koala Solar not only for their service but the products and choices they had to offer and the price was just the icing on the cake. Stewart and his team are very experienced and are also the solar installers/electricians, so no waiting around. They arrived when they said they would and left 4 hours later with the panels up, inverter working and job sight cleaned. After years of getting quotes from other solar companies and listening to the stories and the tactics they use to try and sell you their products, it was good to find a company that listened to our needs and didn't try to sell us something we didn't need. Very happy indeed ???? Show additional information
The customer service from start to finish was A1. We went with Koala Solar not only for their service but the products and choices they had to offer and the price was just the icing on the cake. Stewart and his team are very experienced and are also the solar installers/electricians, so no waiting around. They arrived when they said they would and left 4 hours later with the panels up, inverter working and job sight cleaned. After years of getting quotes from other solar companies and listening to the stories and the tactics they use to try and sell you their products, it was good to find a company that listened to our needs and didn't try to sell us something we didn't need. Very happy indeed ???? Show additional information
Given a $500 pensioner discount without asking for it. No extra charge to travel to Australind from Perth for the installation.
Installed a 5KW Fronius Inverter with 24 265W Q cell panels. Show additional information
Installed a 5KW Fronius Inverter with 24 265W Q cell panels. Show additional information
Absolute pleasure to deal with and would highly recommend to anyone. What impressed me the most is that they don't use subcontractors or sales men, this is a company that you deal directly with the owners from start to finish.
Great work guys A+++ Show additional information
Great work guys A+++ Show additional information
Great company to deal with.
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Very happy with the service
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