Stiebel Eltron Hot Water Heat Pump Reviews

About Stiebel Eltron

Stiebel Eltron is German firm producing hot water heat pumps (among other things) that was founded way back in 1924.

Australian Contact Details

Address: 294 Salmon Street, Port Melbourne, Vic 3207
Telephone: 1800 153 351 
Email: [email protected].
Website

The company also has showrooms in Sydney, Brisbane and Perth - but note visiting is by appointment only.

Company Information

From a small backyard workshop in Berlin, Dr Theodor Stiebel developed the first ring-type immersion heater in 1924. There were many milestones for what would become Stiebel Eltron to follow - among them was development and production of heat pump hot water systems starting in 1976.

Closer to home, Stiebel Eltron Australia kicked off operations in Melbourne in 1995 as a licensee and then became a subsidiary of its German parent in 2012.

Stiebel Eltron has manufacturing facilities in Germany, Sweden, Slovakia, Thailand and China. Its hot water heat pump systems appear to be produced in Slovakia.

Stiebel Eltron Heat Pumps In Australia

The firm currently has two heat pump product lines available in Australia, both of which are all-in-one (integrated) systems. The company says its products support a connection with a solar PV system via an external signal transmitter cable.

SHP-O 200 / SHP-O 300

The SHP models are available in 200 litre and 300 litre capacities. These systems use R290 refrigerant (propane), which has a low global warming potential (GWP). Offering pretty quiet operation (40.7 dB(A)), both are solar PV compatible, have a 1.5kW backup element and can be controlled and monitored via the MyStiebel app. 

The SHP-O 200 / SHP-O 300 have a Coefficient of Performance (COP) of 4.27 and 4.21 respectively. These systems feature a three-part casing design, making for easy access to all components and straightforward servicing. 

The SHP-0 200 measures 1478 x 650mm and weighs 114 kg, while the 300 is 1903 x 650mm and weighs 123 kg.

WWK 222/222H and WWK 302/302H

WWK models available offer 220 and 302 litre capacities. The difference with the "H" models is they feature a 1.7kW element to aid hot water recovery in high use situations. The element is situated at the top of the cylinder, where it will assist heating approximately the top 80 litres.

Designed to work in temperatures ranging from -5C – +42C, the WWK has an active defrost function. These systems are also compatible with solar power systems, but require an external relay/switch. 

The 222 models are 1553 - 1569mm high (adjustable feet), have a diameter of 690 mm and weigh 120 kg empty. The 302s measure 1921 - 1937mm x 690 mm and weigh 135 kilograms when empty.

The WWK units are noisier than the SHP models - 45 dB(A) compared to 40.7 dB(A) - and also have a lower COP rating of 3.94 for the WWK 222/H and 3.58 for the WWK 302/H.

There's no mention of whether the MyStiebel app works with WWK units.

Warranty Details

When used for domestic purposes, the SHP-O 200, SHP-O 300, WWK 222/222H and WWK 302/302H are covered by a 5 year warranty on the cylinder and condenser, and 2 years on just about everything else except for the T&P relief valve, which is one year.

Note that Stiebel Eltron may charge for any additional transport costs if the unit is installed more than 30 kilometres from its closest authorised service technician.

Have a Stiebel Eltron hot water heat pump? Leave a review. Also see our heat pump comparison table to see how this brand stacks up against others available in Australia.